Written on: 05/05/2006 by Chris Bevan (2 reviews written)
NTL have very bad customer service staff who LAUGH at you if you have a problem. Overcharge. Change pricing out lay without notification. Wouldn't set up a direct debit after 5-6 attempts, and still charged me the non-DD premium of £2 per month. Wouldn't change my wife's name on the account after we married until a year later, during which time they sent her a letter not using her correct title - not Miss or Mrs, but LORD.
Couldn't explain anonymous charges on our bill, but didn't revoke... (read more)
Written on: 25/04/2006 by nicholashopton (5 reviews written)
NTL are the worst company I have ever dealt with. I live in a student house and we play a flat fee for NTL, but the bill varies every month. The house still receives bills for the old tenants, and it is approaching £200, even though we have had confirmation of the end of their account.
The customer support is dire, with long waiting times and no faults fixed quickly, which is ridiculous considering it goes wrong all the time! (read more)
Written on: 20/02/2006 by carl Groombridge (20 reviews written)
We have been with NTL for 3 years, and we have had many many problems with billing. This is normally a computer error, however the customer services are poor in responding unless you actually contact BT to re-connect. BT then informs NTL you wish to leave, and they then bend over backwards by offering large reductions to keep your custom!! The customer care is often non-UK, and they cannot understand you. (read more)
Written on: 26/11/2005 by malk1
NTL Phone, Cable TV and Broadband haven't worked properly since day one (Last week they tried to charge me to subscribe to BBC 1. Engineer needed at least once a month, impossible to get help from them (Unless trying to pay a bill in which case they can't be helpful enough) (read more)
Written on: 29/07/2005 by ohama
Good points about NTL:
1. Their lines quality as good as BT
2. They work hard to promote themselves
3. Good advertising approach that can convince you
1. No response after you order a line from them over the internet and give them all you bank details (that was in 2004).
2. Nightmare if you move house. Things get messy in the bill and you need to phone the moving house department many times to sort the matter.
3. The initial 5p charge in each phone-call (read more)
Written on: 27/04/2005 by trevord (1 review written)
With NTL I've had roughly 2 problems every month for 2 yrs.
They even sent a debt collector round looking for payment for an account they had closed the year before - always been over-charged, phones calls I never made etc. Customer Service are totally useless in every respect - I have now cancelled my account - even this took 3 goes!!
Use someone else and save yourself a lot of hassle. (read more)
Written on: 20/09/2004 by jtran (1 review written)
NTL - Apalling reliability of service and non-existent customer service - I've just waited on the line for 40 minutes to try and report a fault with my telephone - the third time it has failed in three months. I'm trying to run a businesss from home. Don't bother with NTL if you need a reliable service. Almost impossible to get a quick response to dealing with faults when they do occur. (read more)
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
As rated by real users