Used purple parking for transfer from Lanzarote airport and a local company MTS were used. We waited an hour to leave the airport as they were waiting for someone who never showed up , a lack of communication from the driver to tell us what was happening. Then to our dismay we were dropped 2 miles from our destination as the driver stopped the bus and said this is where she was told to drop us, we presumed we were near and she pointed it was down this road. With two heavy cases and hand luggage, The villa was nowhere to be seen and it was a cul-de-sac so had to turn back and saw a taxi and took a number off the side to complete our transfer by taxi. Insensed I called purple parking and the local company to complain and found out purple parking are owned by holiday extras who responded to me, they said it was in the small print they do not drop people at private villas , yet they take your money when booking knowing this. They did reimburse for the trip back that we cancelled due to not trusting them and we hired a car to ensure it was stress free getting to the airport. My advice is to avoid holiday extra as they sell under invitation to treat knowing they do not honour the conteact and leave you vulnerable in a unknown area abroad and this is disgusting and they did not care.

Due to the recent storms in the uk our flight was cancelled. We were charged a £30 overstay charge. And hey guess what? yep due to the cancellation being to weather purple parking won't give me a refund!!!! Thanks purple parking if it wasn't stressful enough and expensive enough you through this little bombshell in. Yeh I paid extra to cover any overstay charges upto 48hrs.

awful place, car was damaged, wasn't in a correct bat, shoved up corner to hide damage. also 1. windows were down 2. staff eating lunch in customer car! blasting the music 3. denied the damage too jokers, this is how they treat customer cars

Arrived at the Heathrow airport parking in my berlingo van to be told that it is a commercial vehicle and there is an additional fee of £25 per day. This is my personal van and not business owned. They also know the vehicle type when you book due to providing a registration and you are not warned about the additional charge at that point. It’s buried in the small print and not even the T&Cs. You are only told on arrival when it’s too late to change as you’ve a flight to catch and as such forced to pay. Complete and blatant profiteering. The lady behind the counter looked completely embarrassed by the situation.

Discrimination for driving a small van. Took my booking and my registration tells them it’s a Citroen Berlingo.I It would have been nice for a email to explain the extra charges for this van, they waited for me to park ( with a flight to catch and no way of exit) and funnily enough, they then knew it was a van. Slapped me with an extra charge of £150. A van is my choice of transport when parking in public car parks, I am very particular where I park my brand new car. I have 5 or 6 holidays a year normally from Stansted and Gatwick and have never had a problem before, probably because I use APH PARKING , obviously a more reasonable company. Your staff at Heathrow where very smug about this situation and couldn’t explain why my van ( smaller van most vehicles in the car park) should warrant these extra charges. This was a personal trip, not a business trip. I suspect you think businesses can afford the extra charge.

The driver parking or returning my car broke the passenger window leaving it down and we were unable to elevate the window. I was returning with a profoundly autistic young lady and had a journey of about hour and a half in peak time. The operators of parking company phoned their office to report the damage and to get some help for me, but the office manager would not accept any responsibility or offer assistance. Ground staff were powerless to assist and I had to place passenger in the rear of the car and drive with the window fully open. She was kicking and screaming in the back of the car because it upset her. She is a blue badge holder, this was visible in the car. I was unable to secure my car and unable to get it readily repaired as apparently the door lining had to come out and there is risk of breakage. I did eventually get it repaired and the engineer told me it was entirely due to a heavy handed driver. No part was defective and when the window was raised I satisfactorily use the electric up/down without any problem whatsoever. Purple Parking in the light of this evidence still refute responsibility. I will never knowingly use this service and would advise anyone else to boycott them.

I would not recommend Purple Parking LHT5. We waited over 40 minutes for the bus to take us to Terminal 5, going to all other Terminals on the way. Took us at least 20 minutes, made us late all round. The car park is too far away from the Terminal. On our return the flight was delayed by 2.5 hours. To my surprise although the car park was 24 hours the bus to the car park stopped at 11.30 pm. We had to endure a 40 minute queue for a taxi at a cost of £25 per taxi. We were a family of 4 adults (parents and grandparents), a 4 year old and a baby and to be honest was a nightmare. DO NOT USE PURPLE PARKING

Very poor location now outiside Sofitel which is so far from the terminal it cannot be called Meet and Greet. Carprark is difficult to find, in poor repair and rammed. The staff were ok on dropoff, on return they eventually gave me my key and told me my car was "somewhere down this row". Car was filthy and as usual the seats were moved, radio on extra miles on the ODO. Terrible experience overall, do not use this Company.

Terrible. Don't use. The Police advised me to use authorised by Heathrow valet only, noting they regular pull over valet companies joyriding around heathrow. The police told me the driver, and his two passengers, in my car, at wrong terminal, not on my day of drop off, were asked to leave while my car was towed!!! Nothing like coming back from holiday to find your valet company managed to get your car towed.

Unhelpful - no meet and greet. Told to call on collection of luggage - no one brought the vehicle. On contacting the telephone number they give you - it rings for a long period and when answered the person doesn’t check your details and says “yeah they are on their way”. Do not use u less you like suboptimal service providers.

Unhelpful - no meet and greet. Told to call on collection of luggage - no one brought the vehicle. On contacting the telephone number they give you - it rings for a long period and when answered the person doesn’t check your details and says “yeah they are on their way”. Do not use u less you like suboptimal service providers.

Have booked Purple Parking at Heathrow, the address given on the email confirmation took us to a complete different location. Customer Service Staff admitted that there was an issue with the post code. Could not find the carpark and almost missed the flight. Resulted in additional car park charges of GBP 200.00 . Very poor customer service

Awful service arrived there none of the barriers where working , everyone was stuck for 30 minutes no one could override the barriers nearly missed my flight Do Not go near this bunch there is other reputable meet and greet options. Avoid ruined my holiday I was that stressed by time we parked up.

Had to wait 20 minutes for my car to come back on meet and greet. The reason I was given was that my flight was early... They ask you to pay insurance for late arrivals and are supposed to track flights in case of early arrival - where is the refund for late arrival of the car? I switched back to purple parking recently after they had previously gone bust when the service was excellent. Someone had told me service has returned. This clearly isn’t the case and I won’t use them again.

Arrived from Durban BA club world T 5 last Friday evening have used PP for some years mainly Bristol, Lgw or lgw always good esp back office. This was first time T5. The car seats were changed the passenger side. Supine the driver heavily shortened, all mirrors reset, Heating set TO 28!,, both sides. Wheel lowered radio completely channel changed. Was not told I needed to pay to exit never happened before resulting in long queues of cars behind whilst we searched cases. Something wrong at T5. A’s all other PP we have been exemplary

I booked via my iPhone and the pop ups for additional items are hard to close and if you hit the wrong button it bills your credit card immediaty and then asks for the details later. This cost me an additional £40 for something that I did not want or need.

Came back off holiday to a smashed sunroof at 2 o'clock in the morning, had to drive from London to Cornwall in the rain, no courtesy car offered despite them taking full liability when I went to collect it. 3 months later and I had finally spoken to the manager about it and someone was coming to collect my car. After being at the garage for 2 weeks, my car still has no working sunroof. Absolutely not worth the hassle, would definitely recommend paying a bit extra to avoid a stranger doing whatever they want with your car whilst you're away.

Our car windscreen was cracked emanating from a stone chip which was not there when we left the car. Unfortunately we never took photos when we left it. They refuse to accept liability, sent still photos when entering the site, tbh they are not clear evidence of a chip, it looks like a glare, something on the dashboard or even dare I say it that it has been put on the photo afterwards.Holidayextras were no help either just repeating what purple parking stated. It worked out very expensive parking, they do not even check the car over with you before leaving. Getting bus to and from airport was fine.

Purple parking Bath Road, Heathrow. 10 minute wait in a queue at the barrier before entering the car park whilst vouchers were checked. I'm used to numberplate recognition at my local airport. Quite a long walk from the dropoff point to the central building. A short wait for the bus but no offer of any help with the bags into the trailer. On our return there was a short wait for the bus and our car keys returned quickly and the car parked a short distance away. When we started the car we found that all the heater settings and radio stations had been changed. On reviewing the sat nav we found that the car had been taken from the multistory at Bath road, across to purple parking at Southall. Since we had deliberately booked at the Bath road facility we were annoyed that this had happened and annoyed that the car had been driven between the two rather than it being parked on site. We have complained but there has been no response. Shan't be using them again.