Delta Airlines Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
257
24% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Delta Airlines - Ask a question now

Media Gallery for Delta Airlines

Delta Airlines
Delta Airlines

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Where to begin.. ”

Written on: 26/07/2010

Where to begin..
1. flight cancelled (these things happen, I know), but only after keeping us all waiting for HOURS.
2. only ONE PERSON at the desk to serve the WHOLE AIRPLANE full of passengers, many, like us, desperate to get somewhere on time. ONE PERSON!!!
3. we thought we'd be ahead of the game and call Delta's customer service to try and re-book on another flight or airline. Told that there wasn't another flight. But then we found one on American on our own! When we told the agent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude customer service from the time you check your...”

Written on: 25/07/2010

Rude customer service from the time you check your luggage to when you get on the plane. I hope to never have to choose Delta ever again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delta shows very little regard for honoring its...”

Written on: 20/07/2010

Delta shows very little regard for honoring its promise to fly you to your destination in a timely manner, and it does very little to make up for this. I will avoid flying Delta whenever possbile. It is the worst airline in the U.S. I look forward to supporting other airlines that are able to keep their end of the bargain and show respect to their customers.
I trust that more and more airlines will stand very tall to Delta, and Delta will eventually go out of business. It will be a great day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“First of all the day before we left for vacation we...”

Written on: 17/07/2010

First of all the day before we left for vacation we get a call from Delta saying that our connecting flight has been cancelled and they would not give us a reasoning. Our lay over was only suppose to be an hour but instead it edned up being 4 1/2 hours!!

The coming home from vacation we were getting onto our connecting flight,went to the gate and the plane that was suppose to have already been departed so we could load our plane was still there because it was completally over booked! so then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Our flight was canceled with virtually no explanation,...”

Written on: 11/07/2010

Our flight was canceled with virtually no explanation, like another passenger said, I am sure that it was canceled because they had overbooked. Customer service was awful!!!! and when we asked the girl at the counter if any of their partner airlines had space she proceeded to tell us "since you did not purchase a business or first class ticket we cannot put you on our Air France flight" Very insensitive, rude and obnoxious. Wow! what has integrity and customer service come to? I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“My son flew as an unaccompanied minor from DTW to LAX...”

Written on: 09/07/2010 by christinadana (1 review written)

My son flew as an unaccompanied minor from DTW to LAX this past January. When I went to pick him up at the gate, they switched me to another gate. After waiting for a while, I asked again and they told me he would be arriving at yet another gate. After waiting for him again, I was then told he was at the original gate! As I ran back to the 1st gate, he was just getting out with a stranger. My son saw me and ran to me. The man dropped his bag and took off.

Come to find out, they let my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ZERO stars! If you need to be somewhere, do NOT take...”

Written on: 05/07/2010

ZERO stars! If you need to be somewhere, do NOT take Delta. You won't get there! They lie, they're rude, constant gate changes, cancelled flights. They cancelled my flight and did not care if I ever got another flight. I was totally stranded after waiting 5 hours due to what they called a toilet problem, they cancelled the flight. I think they overbooked and didn't have enough seats, so cancelled. Then they told me that my only choice was to go stand-by like it was my fault. Very rude customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“En route to Canada we had to take 2 flights - both...”

Written on: 01/07/2010

En route to Canada we had to take 2 flights - both flights were delayed by 3+ hours due to plane waiting for a crew to arrive from another flight...
En route home to the US from Canada, had to take 2 flights. First flight was overbooked and delayed and on the second flight there were mechanical difficulties, yet airline kept all passengers seated on the plane by the gate for 2+ hours. Would not fly this airline again. I miss Northwest Airlines, which we used to fly on this route… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“First, I fly a lot so I know how ticketing works....”

Written on: 28/06/2010 by kaydee1215 (1 review written)

First, I fly a lot so I know how ticketing works. Normally, for business I my corporate travel books my flights. However, I was traveling for pleasure when this nightmare occurred.
In April, I booked two tickets online for a May flight ATL - NYC, the ticket price went down the next day. I called Delta and spoke with a CSR who said she'd refund my tickets and rebook. I asked if the confirmation number would remain the same, she said yes and that the transaction was complete. I merrily go on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“On the whole a good experience. Slightly vague staff...”

Written on: 27/06/2010

On the whole a good experience. Slightly vague staff on the flights but friendly enough. Seats were quite comfy, the food was nothing special but edible and the in flight entertainment was fair enough.. There were delays on the outward and inward flights but not due to Delta.
The check in staff at Heathrow were great- made a very nice apology for the delay. Quite generous with the wine and were happy to give a refill...

I will use them again, not perfect but certainly good... Thanks Delta… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Out of our 4 flights with delta none were on time,...”

Written on: 24/06/2010

Out of our 4 flights with delta none were on time, causing my boyfriend and I to miss 2 connections. We arrived at the airport almost 3 hours before the flight landed sat at the gate and waited, soon we realized we were late boarding, the gentleman working at the counter announced we would begin boarding in approx. 5 minutes,this lasted an hour. Soon we realized that our plane was in fact not at the airport, the gentleman then rudely announced we should call the help line in order to make a new… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely no coordination on this flight from Phoenix...”

Written on: 17/06/2010

Absolutely no coordination on this flight from Phoenix to Detroit. Boarding started 10 minutes late and the flight attendants were telling people to get in their seats so they could leave on time. At the scheduled departure time the captain said there would be a delay for a few minutes because they were finishing up the maintenance log. He kept saying that every 10 minutes for the next 45 minutes. We had 30 minutes to get to our connecting flight with Delta in Detroit so we knew we would have a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Icy's Comment

Written on: 21/06/2010

Wow. And you gave Delta one star? You bought tickets with only a 30 minute connection, in ANY airport with ANY airline it's a risk and you are willing to take it. That's not Delta's fault - what if there was a thunderstorm in the area and your flight got delayed due to weather? You would not have made it and (hopefully) wouldn't have blamed airline for that. Secondly, flight attendants are not responsible for carrying around all the gate info at your destination! How is that physically possible? They have a lot of things to worry about before departure, they can't possibly carry around a huge print out of all the departing flights. Besides, gates change often. So calling flight attendants "absolutely worthless" is inappropriate and rude. Agents giving you wrong info is unfortunate, but why didn't you just check the screens yourself to see where your flight is departing from? That's the fastest and easiest way to obtain such information and these screens are normally just everywhere. And of course, the fact that the second gate was far is unfortunate, but are you again saying it's airline's fault? Luggage situation is of course Delta's problem, but it again is a result of short connection time, the risk you were willing to take. Makes no sense that it took so long to get your luggage to you, though! That's quite bad.
<br/>I am a frequent flier and it's just incredibly annoying to see all these reviews when nothing at all (or relatively little) went wrong because of airline's mistake, yet airline is being blamed for everything. Some things you just got to do yourself! Such as, in your case, making sure you allow enough time for a connection, especially if you are connecting at a large and busy airport like Detroit, and taking care of checking your departing gate yourself.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Delta Airlines is the worst airline I have ever flown....”

Written on: 15/06/2010

Delta Airlines is the worst airline I have ever flown. Terrible customer service. Absolutely chaotic. I arrive 3 hours ahead of time at the airport and Delta could not get me on my flight. They booked too many flights and had very little staff and made a lot of people who were on time to make their flights miss their flights. They didn't offer as much as an apology. Never fly with Delta Air… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The flight crew from Memphis to Amsterdam was the...”

Written on: 14/06/2010

The flight crew from Memphis to Amsterdam was the worst ever. None of the flight attendants obviously enjoyed their job. They didn't care about service or about customer satisfaction. Two of them were so wide-sorry but true_they couldn't get down the aisle. They barreled through with the carts-I pity the poor people on the aisle seats. They got bumped throughout the entire flight.

They said we had a choice in pasta and chicken. When I asked what is the pasta she said I don't know-and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“i was delayed 5 hours before i could get on a plane...”

Written on: 13/06/2010

i was delayed 5 hours before i could get on a plane and go home so i do not like delta and i would never fly them unless it was an international trip… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Delta Kiosk Check In... "You MUST use the Kiosk first" ”

Written on: 09/06/2010

Delta Kiosk Check In... "You MUST use the Kiosk first"
I'm writing this because it actually played out like a Seinfeld routine.
My daughter planned a trip to visit us with our new infant grandchild from Europe.
I've frequently traveled Delta and found their customer service excellent.
In fact, leaving Europe with the infant was a pleasant experience.
When booking the flight, my daughter was instructed to go directly to the ticket agent.
She was also instructed to remember on her return flight… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“first, getting in to the airport in Detroit,one line...”

Written on: 03/06/2010

first, getting in to the airport in Detroit,one line had 4 workers, but only 3 people in line, the other, the longest line there and only 1 worker, we went to the short line and asked for her to help b/c we didn't print our boarding pass, she said go do it yourself, after finding the info, doing it ourselves, she helped my husband, then starting chatting up the girl next to her, then left, then another girl doing nothing helped me. flight was short(1 1/2 hr) and roomy but late,an hour late… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Delta is useless. Flight delayed and it was absolutely...”

Written on: 23/05/2010

Delta is useless. Flight delayed and it was absolutely painful to redirect baggage (because I missed the connection flight due to their engineering problems). Horrible customer service both in person and over the phone, extremely inefficient and unhelpful. I will never ever recommend Delta to anyone - even if you pay me to. Rubbish!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“6 hours late on flight out. 8 hours late on flight...”

Written on: 22/05/2010

6 hours late on flight out. 8 hours late on flight back. Absolute chaos in their communications to customer who they treat like cattle. I have not flown Delta in a LONG time (usually fly American or Southwest if at ALL possible) and will do everything possible never to fly them again. Truly a terrible travel experience with Delta. The only positive thing I can say about them is that the flight crew (pilot and copilot) seemed competent and the take offs and landings were smooth. The staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I booked round trip flights for my wife and I on Dec....”

Written on: 18/05/2010

I booked round trip flights for my wife and I on Dec. 2, 2009 from Jax
to Las for May 21, 2010 and return on May 28, 2010 confirmation #
QFGVWV. On May 2, 2010 I checked my reservation on the internet and
noticed my flight numbers and seats were changed. My original flight and
seat numbers were Jax to Las #1693 seats 32c & 32d. #1083 seats 16f &
16g. Las to Jax #64 seats 16c & 16d, #1675 seats 33c & 33d. All these
seats were aisle seats and were assigned at booking. The seats were
picked… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview