Reviews for First Direct Internet Banking www.firstdirect.com Reviews

gravitino's review has yet to be rated - Be the first!
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I have just received my monthly statement. For each of the five days on which I exceeded my overdraft limit, first direct has charged me £25. Total charge: £125 Plus, of course, there's the debit interest -- just over £8. How can this have any relation to the costs that firs ...

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I have banked with first direct for just over a year now and have found them to be provide excellent 24/7 customer service. Whenever I have contacted them, I have never been transferred to another department or operator which has certainly been the case with previous banks that I have banked with, a ...

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I been with First Direct Online Bank for 16 years, and up until recently always thought they were great, but just recently they have moved the goal-posts a bit, like introducing an overdraft charge that kicks in when you go below zero in a 6 month period, where there was none before, and going back ...

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DISCRIMINATION.... I have never felt in my life that I am labelled as "working class" or "lower class". You just don't face that attitude often nowadays. I live in a nice village in my own house, divorced with two children. I feel proud what I have achieved in life. Upper class? Middle class? ...

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Generally a nightmare. Joined expecting excempterary service, no different to any other bank except they raise your expectations to expect more.

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I have banked with First Direct since 1993 and it is an excellent bank. Recently, as an executor of someone's will, I had contact with another bank and was reminded of the awful customer service I left all those years ago.

zoman's review has yet to be rated - Be the first!
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Been with First Direct Internet Banking www.firstdirect.com for 10 years and always found them good to deal with. Had only one screw-up which could have had disastrous consequences. Matter resolved swiftly (at Xmas time, too) and fees involved refunded. When I decided that I would like an explanatio ...

shlomitferguson's review has yet to be rated - Be the first!
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First Direct used to be an efficient bank in my opinion. Unfortunately it is only efficient at advertising itself and living off its past glory.

asdasd43asd's review has yet to be rated - Be the first!
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I am a British Citizen.I am on electoral poll.I have £40000 (annual) salaryNever missed a paymentI was rejected to open an account with First direct. They didn't tell me the reason.

wouldilie's review has yet to be rated - Be the first!
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I've been with First Direct a few years now and always found their phone service and people to be first class. Their on line account is reasonably intuitive to use though it could be more so. This is a bank where the staff actually comprehend what they are doing instead of following blind processes ...