Reviews for First Direct Internet Banking www.firstdirect.com Reviews

Guest's review has yet to be rated - Be the first!
Report this review

Fantastic service online and by phone if you a) earn good money b) stay in the black!
Fantastic service online and by phone if you a) earn good money b) stay in the black! No good if you want a sympathetic ear.

carolynanderson's review has yet to be rated - Be the first!
Report this review

Excellent. I am absolutely delighted with First Direct online banking. I can look up everything I need to, keep an eye on my balances, transfer between accounts and pay bills. What more could you ask?

Jimmy111's review has yet to be rated - Be the first!
Report this review

I too have banked with First Direct for years (more than I can remember). They provide a great personal service and if anything does go wrong (so rare it's like hens' teeth), they sort it without bother.

They keep the internet banking site up to date and listen to their cusomers suggestions and co ...

snjstorrs's review has yet to be rated - Be the first!
Report this review

We have banked with First Direct for 18 years and they have provided an excellent service while we lived in the UK and abroad. Their internet/phone banking is the best I've used and I have used lots. However, since HSBC took over they are charging more for a poorer service which is very disappointi ...

gard262ing's review has yet to be rated - Be the first!
Report this review

If they are going to change your layout, they should inform their customers. What was wrong with the last setup?
Nothing seems simple for the old age customers, who only log on once in a while. So far it has taken me over 5 minutes to try without success. Why do you keep messing about?

carpsio's review has yet to be rated - Be the first!
Report this review

Having been with First Direct for something like 15 years, and using the website as my main point of contact with the bank for a little over 5 years now, very rarely has it failed to do what I need it to do. Unlike a couple of other online banks I've used, the interface is very simple to navigate ro ...

Chris Harris's review has yet to be rated - Be the first!
Report this review

I joined them about 13 years ago and would have stood by them until within the last 8-9 months. Now I can not recommend them at all. There is little communication between themselves and the customer, at least in my case. I am and will be successfull even without First Direct.

Guest's review has yet to be rated - Be the first!
Report this review

I have joined First Direct bank with my boyfriend and this is the worst thing we could have done. It's showing balance but it's not showing available funds so it's really to go over (charge only £25). I always find it difficult to work out how much money we've got in the bank. It's not clear ...

Simon Heron's review has yet to be rated - Be the first!
Report this review

I have banked with First Direct for 13 years and I have been impressed by the courtesy and efficiency of the staff I deal with, they always seem to be happy to help even at outrageous hours of the night. They have kept me informed without bombarding me and I cannot say anything against them.

...

Guest's review has yet to be rated - Be the first!
Report this review

My wife and myself have banked with First Direct for in excess of 10 years and always found them helpful, UNTIL we needed them. Our account has always been well managed and in the black. We were looking to obtain a bridging type loan to purchase a property abroad.
First Direct recommended that the ...