Reviews for First Direct Internet Banking www.firstdirect.com Reviews

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First Direct is a totally different approach to banking. If they can help then they will.
They speak to you like a human being.
I am one of the lucky people with no financial worries but I know that if I had a problem then I would be able to talk to someone at First Direct and get some helpful advi ...

bamburghcastle's review has yet to be rated - Be the first!
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I cannot speak of First Direct highly enough. 18 years and never, but never have I come even close to a problem. Real people, real customer service, real results. They should be a model framework for all internet banking operations.

steverobinson0's review has yet to be rated - Be the first!
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I have been a First Direct customer for about 17 years and in all this time I cannot think of one negative thing to say about them. The level of customer service is very high. The staff that man the telephone banking service are always helpful and polite and the response times are always prompt. The ...

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First Direct set their standards very high. Other banks do not seem to notice or care. Always there, never a problem to help you out no matter what time or day. They supply all your banking needs.
You can even have the account open if you are not living in this country or do not have an address here ...

TREVIBBAN's review has yet to be rated - Be the first!
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I think First Direct is first class I have been with them for nearly 20 years never had a problem,I like the friendly staff always very helpful, and internet banking is easy for me,and thats saying something I am an OAP and female!! .

User1000's review has yet to be rated - Be the first!
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Excellent telephone service - always speak to a real person who is able to help with whatever is needed.
Clear communications.
Very smooth transfer of current accuont from my old bank.
Genuinely prioritise customer service - as opposed to just saying they do. I recently switched my current account t ...

JTK's review has yet to be rated - Be the first!
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Superb telephone service
Friendly people
Keep telling me that I should move money to another one of their accounts to earn more money.
I have been with first direct for around ten years now an I would not go anywhere else for my banking requirements.

Porkstone's review has yet to be rated - Be the first!
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First Direct are by no means the worst internet bank but they seem to have stagnated and are not trying very hard.I have been with them for five years and apart from the useless credit card (I can't seem to successfully order anything with it) I have been mostly satisfied.Recently I went over my ove ...

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I would recommend FD to all. We have been with them for 3 years, and when a problem does occur, this is always dealt with quickly and by someone who appears to care! The telephone customer service is without a doubt its differentiator, and I have yet to find a premier service that is better.

jc71's review has yet to be rated - Be the first!
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Been with them 7 years without a problem until recently. I have just moved house and being self employed took some time off to work on the new house. I then received a letter pointing out that no payments had been made to my current account for just over a month and asking if I could contact them to ...