Max Spielman Reviews

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★★☆☆☆
2.5 / 5
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  • Quality of service

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Max Spielman
Max Spielman

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★★☆☆☆

“PASSPORT PHOTOS REJECTED”

Written on: 17/05/2013 by Mand4325 (1 review written)

I had my passport photos took at the Merry Hill store a few weeks ago. The store has moved from a shop to a rather inadequate kiosk inside Eat Central. The girl who took the photos, though pleasant, was extremely rushed as they were very busy. I've just taken my passport form and photos to the Post Office to use their check and send service. My photos were rejected immediately - apparently my fringe covered one of my eyebrows and there was a shadow over the photograph. The Post office cashier… Read Full Review

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★☆☆☆☆

“max spielmann derby shop”

Written on: 10/05/2013

I wanted 3 copies of wedding video vhs to dvd it took 2 weeks they only sent 2 back so had to take 1 copy home other copy had to be sent back so they could do a 3rd more waiting not impressed … Read Full Review

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★★★★★

“welcoming, friendly,helpful”

Written on: 09/05/2013

We use the Beverley outlet quite often to update great grandma with photos. We can never remember the sequence to go through to print our requirements and always find that the staff are there willing to help without making us feel like dinosaurs, for not knowing the technology. They are a real pleasure to deal with and always on the ball. The only problem we have come across is that the shop fills up very quickly so we sometimes don't bother to wait we just go back another day, this is not a… Read Full Review

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★☆☆☆☆

“Can't get to the frames.”

Written on: 11/04/2013

I went to purchase a bulk amount of frames, and print off pictures accordingly, but one member of staff working on her own I decided to go back when there was two. No joy as there is always one now. they've also decided to treat the frames like cigarettes, and put them behind the counter and cut the choice down by half. Trouble is the counter is that busy you can't see the frames, so I just walked out with my £300 budget… Read Full Review

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★☆☆☆☆

“Rejected Passport photo ”

Written on: 18/03/2013

I had photos taken of my child for her new passport, I questioned them at the time as her hair slightly covered her face and she had a slight smile. The assistant assured me that she has vast experience and they would be fine. Needless to say the post office said they were not up to standard. I returned to the Merry Hill branch to have them retaken - which they agreed to do. The lady who redid them was rude and impatient, we are not happy with the photos but she made out like she was doing us a… Read Full Review

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★★★★★

“No problems with online service”

Written on: 21/02/2013 by angela raphael (2 reviews written)

It's interesting trying to figure out which are fake reviews - both complimentary and uncomplimentary - some people earn a living from writing them you know!!! Anyway here is my review, quite genuine - i gave max Spielmann's online service a go because they will not crop your photos unless you want them to - this means you get photos which are enlargements with white borders but you can cut these off(I mean I have a fancy Fellowes cutter). I am a keen amateur photographer - I actually have GCSE… Read Full Review

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Silversurferonipad's Response to angela raphael's Review

Written on: 20/04/2013

I agree, i find the Max Spielman site one of the most easy to use and the uploading of images is much faster than photo box who I used to use. Delivery is also fast so I give them 10/10 and I don't often give anyone that score!

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★★★★★

“Fab Photo Shoots in Ilkeston”

Written on: 08/12/2012 by RubysMummy (1 review written)

Recently used the Ilkeston branch to have some xmas pics done of my baby and toddler for Xmas cards and gifts to family. Very impressed with how helpful the staff were and how accommodating they were to my wishes and ideas. Beautiful pics and lovely prints. In a photo shoot you will usually get a few really really special pics that you won't be able to stop looking at. So impressed that I went back yesterday for another shoot with a friend and her toddler as a treat for xmas. They didn't… Read Full Review

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Rubysmummy's Response to RubysMummy's Review

Written on: 08/12/2012

That should read pushchairs not push hairs, lol. Predicted text strikes again!

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★★★★★

“excellent customer service”

Written on: 05/12/2012 by hassen (1 review written)

Have been into the newcastle upon tyne store at greys monument today. The service which i recieved from an assistant called Liz was second to none. Nothing was to much trouble and she was extremley busy, she help every customer that was in store and apologised to every customer for their wait. It was very nice to come across such a helpful and knowledgeable assistant. Well done Liz and thankyou very much. michelle lourimi… Read Full Review

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★☆☆☆☆

“Awful developing”

Written on: 03/12/2012 by edainimperial (1 review written)

Took a roll of 35mm film to Max Spielman in Bridlington recently. They lost my film. Then found it. Took another 2 weeks to deliver back to their shop in Bridlington. Paid nine pounds for standard prints and cd. Prints were sketchily developed, marked in places, and my negatives were not present. On top of that the cd jpegs are of very small, unusable size, between 300 and 450 kilobytes instead of the 4-6 megabytes I was expecting. Must take extreme practise to get it THIS wrong I would… Read Full Review

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★☆☆☆☆

“Film developing - horrible”

Written on: 06/10/2012 by CVA1970 (1 review written)

We had a fairly expensive trip to Iceland, and were impatient to get the photographs back as soon as possible. Got to their branch in Leeds centre, 10 films in total, mostly 24x36 and one roll film, asking for developing, prints and scans on CD. The negatives came back badly scratched, covered in fingerprints, splatters of something like oil or paper glue. Worse still, they managed to develop Kodak Ektar in such a way that the support is very dark and all colours are ruined. They could not scan… Read Full Review

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★★☆☆☆

“Rubbish quality”

Written on: 12/06/2012 by melloj (1 review written)

Took a picture of my dog with a Cannon 7D, a professional camera, took it to Max spielman for print. The picture came out dreadful, the colour was wrong and the picture was blurred. Glad it only cost 69p but wasn't offered any options… Read Full Review

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★★★★★

“Execcent service and staff”

Written on: 01/06/2012 by flipflopTia (1 review written)

I always go to the 1 in Bittern Southampton.I cannot rate them highly enough.Pictures are exellant quality and the 2 ladies are more than helpful.Had a prob with a pic i took in to made into a canvas they continued to go through all options until they solved the problem.I now have a lovely canvas on my wall thanks to them.More than happy with service and staff Would not go anywhere else now for ant photos or photo gifts… Read Full Review

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★★★★★

“Very Satisfied Customer”

Written on: 12/05/2012

I visited this shop with my husband and 2 year old son to get passport pictures. The lady who had approached us was very helpful and friendly. after our pictures printed out the same lady kindly measured them and cut them. She was very complimentary about how well behaved our son was and suggested we got a photo shoot done in the shop and said she would be more than happy to do it straight away. We were amazed how professional this lady was she was amazing and our son really enjoyed himself… Read Full Review

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★★★★★

“Best staff in town”

Written on: 10/04/2012

I visited the maxspeilmann in barrow not long ago. Iv never had better service as i got from here the two shop assistants (shirley and paul) were exellent the atmosphier in the shop was fantastic, made my day to see how two people can enjoy a days work as much as they seemed to. Im abit of a technofobe but they made me feel at ease and showed me every step of the way how to get my photos printed, i now feel conifdent enough to do it my self and have done many times.. I would recomend this shore… Read Full Review

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★★☆☆☆

“A Bit of a Sloppy Job”

Written on: 07/04/2012

I was looking to get a couple of my photos enlarged to 12x8 and thought that 'Max Spielmann is the UK's most experienced photo lab specialists' was a good enough statement to get me in there. Obviously the grammar wasn't a consideration. The guy behind the counter looked a little like I had interrupted his busy schedule of 'staring into the middle distance' and wasn't overly helpful. I asked what paper was available and was told gloss was the only option (they were printed on matt). I left the… Read Full Review

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★★★★★

“Fabulous service and photos at the Hillsborough Branch”

Written on: 07/03/2012 by DRachelD (1 review written)

I have had expensive 'professional' photos taken at studios and never had such good results as from Max Spielman in Hillsborough, Sheffield. The manager there, Chiara, is absolutely lovely and really engaging. I have two toddlers and she has got brilliant photos of them both. I am so amazed by how cheaply they do these packages and have always been really happy with the service. I would tell anyone in Sheffield wanting some lovely photos of their children to go here and ask for Chiara… Read Full Review

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★☆☆☆☆

“awful experience”

Written on: 03/03/2012

went into high st branch, to have a photo shoot with my 6 month old,the man who took the pictures rushed the job and didnt seem bothered, the photos was badly taken with my some of my sons head cut off, he huffed when i decided on buying the lowest package and shouted in a loud voice to throw the rest of the photos he had printed out to show me and to top it off i got home and looked at the picture s , there was bit of his head cut off at the top! it was a horrible experience, il never use max… Read Full Review

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★☆☆☆☆

“Very badly treated”

Written on: 13/02/2012

I went to luton branch to have my family portrait photos taken the salesman who treated me very badly he rushed very single photo taken i was not happy the way he handled things. He told me to come back to collect my photos I went back 3 times in total in the end I got so fed I had taken my 3 children with me my baby crying a lot was hungry the sales man steven said photos not ready. I mean how long do you make a customer wait? I felt very disturbed by my shopping at this shop… Read Full Review

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★☆☆☆☆

“No goods for your money and nightmare to get money back”

Written on: 11/01/2012 by dfb21 (1 review written)

My wife sent some pics to be printed online three weeks before Christmas. She got her confirmation of order email with the quantity & sizes she wanted + cost though straight away. Her account was also charged straight away. On the week before Christmas no photos had arrived so she called them and they said they could see there had been an order but they couldn't see anything on their systems as to where it had gone & that they would call her back after some investigation. A day later and no… Read Full Review

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★☆☆☆☆

“eccles branch avoid the manager”

Written on: 28/11/2011 by rocky999 (1 review written)

my mother left the store the other day crying as a direct result of the manager. she went in to get some keyrings and pictures done. the manager messed up the pictures was rude and very patronising...... my mother has had and spent alot of money in this store and normally recieves good service. a friend made a complaint and my mother returnred to the store a few days later to recive yrt agin this awful service… Read Full Review

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