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Written on: 24/11/2009 by edwinlip (1 review written)
Words cannot express how deeply disappointed and disgusted I am with SIA's so called
" Business Class" which is in reality just a glorified Economy class. I am currently sitting on SQ25 on my way to New York via Frankfurt. Unlike the picture of the lovely business class seat in the magazine, I am in a seat that is barely larger than an economy seat. There is a mere 25 cm from my seat to the back of the seat in front of me. While I am aware that not all of SIA's aircraft have the new business… Read Full Review
Written on: 10/09/2009 by amandagav (1 review written)
I was excited to fly Singapore Airlines based on all the hype about it being a 5-star airline, etc. I found that in reality it was no better than most other airlines. It was my honeymoon to Bali, so I was having dreams of getting an upgrade. This of course didn't happen, but when I went to check in 48 hours in advance for the return trip, there weren't even 2 seats available together! I phoned Singapore Air's office in Bali and I had to try several times over 2 days for them to even pick up… Read Full Review
Written on: 04/08/2009
I travel every year to Australia and always travel with this airline. I travel on my own and have always had confidence in the staff to make my trip a pleasant one. In flight entertainment good, food okay. Had a slight delay at Singapore airport but meal tickets given out for refreshments. Would recommend this airline… Read Full Review
Written on: 17/07/2009
Flew out to Sydney via Singapore with Singapore Airlines as part of a Star Alliance round the world ticket. They are the best airline I have flown with before or since. The food was wonderful, the service top class and all times were kept to or beaten. Flying on their A380 was extra enjoyable, it's such a quiet, smooth aircraft. The entertainment system was great with lots of choice… Read Full Review
Written on: 09/06/2009 by SuperMad (1 review written)
Singapore Airlines dont answer their phone for enquiries and there website is sub par. Apparently our opinion is important to them , but not enough to pick up the phone.
… Read Full Review
Written on: 04/06/2009 by fairy01 (1 review written)
Flew from manchester to brisbane with Singapore Airlines, very disappointing. Saved up for business class, on entering the cabin there were water stains on the floor. Food choice poor, only one main meal offered. Sink waste blocked on sink so had to use wet wipes… Read Full Review
Written on: 11/05/2009 by vjsys (1 review written)
ON hearing ppl views i thought Singapore Airlines will be good to fly!!!! BUT THE FIRST TIME I FLEW IT WAS MY MOST HORRIBLE FLIGHT EXPERIENCE. On checkin at hyderabad counter it took me 25 mins to checkin, after which they gave me a wrong name on the boarding pass, later the check in guy came again and took me back saying he forgot to enter something. I forgot all that and flew to singapore, on landing out of 3 bags i lost my main bag. Here my string of horrifying experience starts, I waited… Read Full Review
Written on: 03/02/2009 by bluemoon14 (2 reviews written)
Singapore Airlines, one of the best Airlines I've ever flown with, the staff were so kind. I was flying with my Grandma and she didn't fancy anything on the menu, the Airline staff quickly approached her and offered to look for something else in the Kitchen… Read Full Review
Written on: 26/11/2008 by normpers (1 review written)
Before getting your Singapore airline tickets, make sure that your tickets are redeemable.
We only found that our tickets are not accruable after 16000 miles of travel.
Your travel agent or the Singapore airline crew may not inform you that only certain "type" of ticket are redeemable.
Look or ask very carefully for their terms and conditions.
Check if there is any other limitation besides "ticket types".
A minor point: many of the entertainment sets were out-of- function… Read Full Review
Written on: 07/10/2008
SIA profits sky high but at what price. All my business and family travels are on our national carrier but that is about to change after my latest experience with SIA.
It started with a request to redeem online tickets for my family for an upcoming holiday to Vancouver. Attempts to make the booking online were futile as the return dates were unavailable.
Thinking it was a glitch in the system, I called and was told there were several tiers in Economy class and if I were to upgrade to the next… Read Full Review
Written on: 07/09/2008
I use Singapore Airlines purely as a business link since currently working in Singapore for my U.A.E. based company. However, to get hold of their reservations department was an unmitigated nightmare and it was not possible to change the booking on line. It is the single most important aspect of end user satisfaction, the right to adjust your itinary due to circumstances. Singapore Airlines made this process virtually impossible due to their complete lack of ability or consideration in dealing… Read Full Review
Written on: 09/07/2008 by susafox (1 review written)
Try dealing with their reservations service when you need to change a flight! After paying for a ticket I had to change the travel dates. The initial reservation was made online but there is no provision online to make changes to the itinerary. I was able to make the changes via phone, but was unable to conclude the transaction as they needed to send the reservation to their fare desk for evaluation. I was promised they would call me back within 48 hours. No return call. Day of flight I'm on… Read Full Review
Written on: 19/03/2008 by Amelie Fr (1 review written)
We chose Singapore airlines due to its great reviews and its advertising. I was completely satisfied with the service and the amenities. Even though it was a flight of nearly 12 hours I was not bored and not hungry… Read Full Review
Written on: 15/02/2008
Service by the cabin crew excellent as usualFood is ok, no more, they cater for an Asian taste (not surprisingly I suppose) and I have yet to eat a starter for main meal - usually horrible. Singapore Airlines 747's are really showing their age - went back and forth on the same plane from Heathrow SQ 308 SQ 316 - plane is 14 years old, ave age of 747 fleet is now 11 years old - they are showing their age!!… Read Full Review
Written on: 26/12/2007 by hannwei (1 review written)
Seat, entertainment and flight attendant attitude are acceptable, like other non-budget airlines. I do appreciate its effort in giving each passenger a small video screen, just that I would prefer big projected screens on other airlines which are much more comfortable to look at.
Food is an area it scores low. On my two flights, fried rice that appeared like porridge, stirred-fried chicken that was too dry and tasteless, dessert that was too hard and the accompanied coconut milk too thick, just… Read Full Review
Written on: 14/12/2007 by windsor (1 review written)
I have used Singapore Airlines a couple of times and I personally think it is really over-hyped.
They claim they charge "premium" prices because they give "premium" service.
On my last flight to Delhi, they did not even give me my choice of meal. The air hostess just dumped something in front of me without asking. When I questioned her, the reply was "we ran out".
I gave official feedback to Singapore Airlines about this incident. They said they would get back to me but am still waiting.
I… Read Full Review
Written on: 08/09/2007 by S A (2 reviews written)
On this same journey, (London to Brisbane) I have in the past tried Quantas/BA, (didn't like much, on board facilities/comfort/legroom were inferior -though that was 4 years ago), and also Malaysia Airlines, but found Singapore Airlines had the edge on them all, for general staff service, food & drinks, on board facilities and general comfort. Not much difference in price. between them all. My first choice in future… Read Full Review
Written on: 17/07/2007 by Luluturk83 (2 reviews written)
They're very good. I would definitely recommend to anyone looking to travel to Australia/Asia Pacific… Read Full Review
Written on: 19/05/2007 by agoldrin (1 review written)
The flight was on time but I didn't get the pre-allocated seat, the seats were old, worn and old style, food was average and in-flight entertainment was limited. All I could see was the advertising for the new Business Class flat beds, which seem to be on other flights but not on MEL to SIN. Why Singapore Airlines treats Melbourne based passengers so poorly is beyond me. I shared my views with the SIA rep at SIN airport while I waited for my connecting flight and got the expected robotic… Read Full Review
Written on: 23/02/2007 by mcoxell (4 reviews written)
I have just landed in Sydney after the 24 hr journey from London. I have been very impressed with all features of the Singapore Airline service. In particular, the on-board crew were very helpful and responded to every request.
One tip is to book the flight on the Singapore airlines website as it is cheaper than most travel agents. I booked with Flight Centre and found out later I could have booked cheaper if I had bought my tickets directly on their website.
Overall, congratulations to… Read Full Review