Destinology Reviews - www.destinology.co.uk

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★★★★★
4.7 / 5
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★★★★★

“Maldives Holiday Booked”

Written on: 16/06/2014 by jvHastings96 (1 review written)

1st time used Destinology and I am very pleased with the service I had. The agent got me a good price, sorted good seats on the plane and found good flying times. I was in touch via e-mail a number of times and always recieved a reply quickly sometimes within minutes. Any worries or concerns where sorted to stop me worrying. The agent was very friendly and knowledgable about her job. I have to say there was nothing that I disliked about the service I recieved from Destinology… Read Full Review

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★★★★☆

“all round goo customer service”

Written on: 13/06/2014 by katieB12 (1 review written)

I have booked twice now with Destinology and both times the customer service has been fabulous but watch out for the credit card surcharge! I didn't see it had been added on to the total on my recent booking (which is unlike me) only to find it was juts under £30! That aside, they provide a service that is second to none… Read Full Review

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★★★★★

“Mexico family holiday”

Written on: 12/06/2014 by 178Archer (1 review written)

Customer service was very good when I booked my family holiday to mexico . The agent understood and listened to my concerns around booking with a travel agency that I was not familiar with . However the concerns were answered and I felt comfortable booking . The person was courteous , professional and responsive to calls and emails even though it was the end of a working day . The email correspondence is quick and personable , candid interaction that is not found with the larger agencies… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 09/06/2014 by Walsh283 (1 review written)

This is my second booking with Destinology. I booked a once in a lifetime trip to the Maldives for myself, husband and 2 children. He couldn't have been more helpful. She worked patiently with me to put my mind at rest with any concerns that I had. They could not be beaten on price .... Excellent service, wouldn't hesitate using them or recommending them to my friends… Read Full Review

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★★★★★

“Experienced & helpful staff”

Written on: 07/06/2014 by Bekmin (1 review written)

I used this company as one of the staff - she had been to the resort i had chosen. She was very easy to deal with and nothing seemed a problem without being a pushy representative of the company. I did shop around for our holiday to Bali as we can sometimes be a tricky family to organise. Destinology gave me the best deal with exactly what i wanted,I'll definitely use them again… Read Full Review

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★★★★★

“Quality Service with personality”

Written on: 06/06/2014 by StevePrice007 (1 review written)

I'm a fairly seasoned traveller and travel throughout Europe each week. When I first called Destinology I admit that my aim to take the pain out of research and usually I would go and book myself after. However, the service received from Sheree was so good I decided to book there and then. Sometimes we undervalue good service. The honesty and unbiased opinion along with the fast turnaround to my ever changing requests ensured i felt comfortable that my booking was in safe hands. Well done… Read Full Review

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★★☆☆☆

“Pay an extra £1000 for good service on phone!”

Written on: 03/06/2014 by JonasMorrow (1 review written)

Went to destinology to book a holiday in Malaysia, Kuala Lumpur and then Thailand koh samui. Destinology quoted me £4200. I knew the holiday would be great as they have the best hotels, but wen I booked everything separately I saved myself £1000 that's a huge difference when I phoned why such a big difference they said the flights I had wer incorrect there was no way I could get that price. I sent them my e ticket as proof and I heard nothing else from them. What exactly are they charging… Read Full Review

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★★★★★

“Excellent. Peter went the extra mile for us”

Written on: 30/05/2014 by Lopezaf48 (1 review written)

Excellent booking. I would highly recommend. They provided us with the best price, were really helpful and so got our booking. Will definitely use them again… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 21/05/2014 by Huzy (1 review written)

We booked our honeymoon through Natalie Finch at Destinology and we couldn't have been happier with how the ordering process went. Natalie was excellent, she built a good relationship with us, kept us updated at all times and got us a very price. She helped us through the hotel selection process and offered her personal opinion on the accommodation. I would definitely recommend Destinology to others and would especially recommend Natalie as she was a great travel consultant. Thanks again and… Read Full Review

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★★☆☆☆

“Couldn't be more helpfull until they got paid”

Written on: 20/05/2014

Fab initially, gave loads of options and were really helpful to find us our honeymoon. Was promised the room we stayed in previously on the same Maldivian Island, was told we would be able to eat in a selected resturaunt no problem, both utter rubbish, just wanting to get a sale. Was also advised we did not have to settle the large cost of the holiday until 2 weeks prior, also again total rubbish, nasty emails issued, I gave a courtessey call to see if there was a problem, was advised the sales… Read Full Review

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★★★★★

“holiday to oman”

Written on: 20/05/2014 by Aidynb487 (1 review written)

Craig at destinology has been fantastic! He has even answered questions I haven't asked yet! I would definitely recommend them to anyone booking a holiday… Read Full Review

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★★★★★

“Wilmslow”

Written on: 18/05/2014 by 428Grant (1 review written)

Always very quick with response. Good service with everything we required which wasn't easy. Pricing most competitive as well… Read Full Review

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★★★★☆

“personal service as always”

Written on: 12/05/2014

what makes Destinology different is their true personal service and promptness and care… Read Full Review

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★★★★☆

“Positano ”

Written on: 04/05/2014 by uiHampton200 (1 review written)

Destinology specialises in long haul holidays, but why go so far when they can offer the syranuse in positano! Tremendous hotel, service hard to better. Thought the 'deal' may be a rip off as such good value for a 5star de luxe hotel. Will use destinology gain if they can guarantee such a good service… Read Full Review

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★★★★★

“would highly recommend”

Written on: 28/04/2014 by qgDaley267 (1 review written)

Nothing was too much trouble for the agent. She gave us the "personal attention" for which we are grateful. (the "personal touch" is regrettably not such an everyday occurrence nowadays). Whatever query we put to her was responded to quickly and efficiently… Read Full Review

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★★★★★

“great personal and friendly service and great value”

Written on: 24/04/2014 by scotsman78 (1 review written)

I've looked at the destinology site for a while now, mainly to scout decent locations but up until now I've always booked elsewhere. I really wish I hadn't, I priced up on destinology then did the online chat thing to speak with an agent. She could not have been more helpful, checked all the details and even managed to secure us a better deal on top of what we already had. All done with a sense of humour which isnt easy in an online chat. If you are booking a holiday it's well worth giving them… Read Full Review

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★★★★★

“Amazing Personal Service”

Written on: 23/04/2014 by udGalbraith419 (1 review written)

This is the first time I've booked with Destinology and cannot praise them enough! Our Travel Consultant, was brilliant. He was so personal and assisted us greatly with the best holiday for us. He worked above and beyond our expectations. From selecting the best flights to the best hotels for our personal needs, we have been left most impressed and feeling pretty smug about our next holiday. We would definitely recommend using Destinology again - you won't regret it! This was such a great and… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/04/2014

I recently booked a family trip to a resort in Tenerife. The service provided by Jonty my adviser was excellent. He was efficient and made the process hassle free. He dealt with any special requests that I had. This is the third trip I have booked with Destinology. They are reliable and the price is competitive… Read Full Review

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★★★★★

“Great Service”

Written on: 05/04/2014 by Felicityy161 (1 review written)

Spoke to 2 different members of staff and both were very helpful and efficient. Out of office system works well and price paid for our booking was competitive compared to the hotel direct and other agents. Will be happy to use again and also recommend service to friends… Read Full Review

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★★★★★

“Personal Service Like No Other”

Written on: 04/04/2014 by tbDodd331 (1 review written)

We have booked over 10 trips now with Destinology and have been lucky enough to develop an amazing rapport with one member of staff who could not have done more for us in helping to plan trip, deal with a problem that arose whilst on a trip and has always followed up with us on our return… Read Full Review

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