I booked a weeks Holiday to Muscat for my wife's 60th birthday with Destinology. The agent who handled our booking was superb from start to finish. Nothing was too much trouble for him and he keep us informed at all times. Everything we booked was handled perfectly, all transfers went without a hitch the hotel was absolutely great. The agent contacted us a few days before the holiday to check that everything was ok and if we required any more help. He reassured us that plans were in place in case our holiday was effected by the Coronavirus and not to worry and have a great time, which we did. I would recommend this company and this agent any time and will use them again for future holidays.

Enjoyed a holiday to Mexico with my husband and two children. The agent I spoke to was very friendly and helped me to narrow down the choice of hotels to the Moon Palace. Having visited several hotels in the area herself and giving me lots of information, she felt this one best met our needs and budget. She had some useful advice about the restaurants and the trips we were able to go on using the resort credit package that Destinology guests get - my daughter was thrilled to spend her birthday swimming with dolphins. The agent was very patient when we needed to change our dates, looked at different room combinations and was happy to look at flights from both Manchester and Gatwick. Very happy with the service provided by Destinology and will use them again in future.

I came across Destinology in a search engine was wowed by the type of hotels available and thought I can't afford to go with them but gave it a go. What a surprise they came in with a really good quotation with full details on each hotel for the areas we had chosen. Our advisor was well informed and was there every step of the way helping to organise, advise on a couple of queries I had. When choosing a long distance holiday again I will definitely be booking with them again. Very professional service.

I have booked through responsibility 8 nights holidays and paid them in advance just to realise that the checkout was only for 7 nights. when i contacted the agent asking for a refund he pretended that it was the hotel responsibility and not his fault knowing that he booked me the transfer after 7 nights while he made a mistake and charged my visas card for 8 nights clearly stated in the invoice Then i receive a very poor email telling me that the hotel refused to pay me back the night on the basis that they let me check out at 9 pm, this was of course wrong as the hotel didn't permit me to do anything as they like me were sure that the checkout was the next day and they kindly offered me to stay until 5pm I travelled 100 countries and i always used them, i have never had one problem i wanted to use your services but I am extremely disappointed from the treatment of the agent and the fact that he is blaming the hotel rather his unprofessional conduct

Thanks to Destinology we have just returned from our best ever holiday yet. They handled the booking process fantastically which involved lots of to and fro-ing between various entities and parties. The payment and documentation process was smooth and easy and we were asked about seat and meal preferences for the flight to Mauritius promptly. Our transfers and communication with the rep on holiday were smooth and very easy. Everything was organised perfectly and not once did we have to think twice about anything. There was even a bottle of Champagne on arrival. It's the small touches which make Destinology stand out from the rest. I would highly recommend using Destinology and will continue to use them for any future trips like this. Thanks!

I'm late writing this review sorry. After losing a family member whilst we were all away on our holiday together I've only now been able to write this. Whilst away last year we suddenly lost a close, dear member of our family. I received a phone call from a lovely lady. She was genuinely concerned for our wellbeing and sincere with her condolences at our sad loss. I don't normally write reviews but felt I had to. In my eyes went above and beyond the call of her duty. She was at the end of the phone whenever we needed her even giving us her personal mobile number to call any time day or night. She liaised with the hotel, the consulate abroad and the airline leaving no stone unturned. She made sure the hotel staff were all aware of our situation and they looked after us. We flew back before without our loved one, she made sure the airline knew what had happened that no questions were asked as to where the other person was. Re-arranged seating on the flight and made sure we were taken care of which we were. We were met at the airport assisted with check in and given access to the airlines lounge, even the staff on board went out of their way to care for us. On landing she was in contact with us and even liaised with the airline and insurance to offer assistance. We received a lovely card from her hand written and another call after the funeral. She's an absolutely lovely, caring lady who should be commended for going above and beyond. We would not have got through any of this without her genuine, love, care and attention to detail. Destinology you have an amazing member of your staff. Thank you from the bottom of our hearts. We were so very touched by all you did.

Booked Route 66 for a surprise for my husbands 50th birthday. Can't thank her enough for the effort she put in to arranging this for me. I hadn't a clue where to begin but flights car hotels and attraction tickets all arranged through the agent. Adjustments to standard trip hotels and flights not a problem even arranged my much desired detour down to Memphis. Excellent service hope we enjoy the holiday.

I am really impressed with the service. I have used her the last couple of bookings and she is excellent, very knowledgeable and produces some great hotel rates.

I wanted some last minute sun to Dubai. the person I dealt with had previously booked a trip for me to Abu Dhabi and I remembered the excellent, responsive service so I came back to Destinology and I wasn't disappointed. He quickly came back with a couple of options for me and talked me through the hotels and flights. He replied to my emails almost instantly and proactively called me to take my booking on a Sunday when I was ready to book. He took all of the hassle out of making the booking, did all the research and gave me helpful advice on the hotels. My original option had gone up in price but he had proactively found me some other flight options which reduced the overall cost. One of the nights at the hotel was fully booked but he had negotiated a room upgrade for me so I didn't have to change hotels. He is an absolute joy to deal with and nothing was too much trouble. If only every company had great people like him whose passion is excellent customer service.

I have been booking with Destinology for many years now I have recommended them to many many people and also family. You cant go wrong they are always helpful and friendly and I will continue booking with them,

This is our 3rd holiday booked with our main man at 'Destinology'. Communications have been, as usual, superb. We have always asked for many quotes for many resorts and generally given him a good run-around - his patience gets us there eventually. We have always had great holidays all over the world, with no hitches and also, importantly, I have NEVER been able to find a better price. Thanks Old Bean - great job! So looking forward to our trip.

Wilmslow is top drawer, magnificent at all times Your review process is unnecessarily complicated, however

At this end of the travel market you expect a high level of service but Destinology really did go further than most of luxury concierge companies when we made our recent booking. The main difference is that the consultant really tried to understand what we were looking for rather than just take an order. We definitely felt that he was on our side. The holiday we booked was far from cheap but we do not have an unlimited budget and he understood that as well. We would certainly contact them again for future holidays.

I spotted an excellent deal to the Almyra hotel in Cyprus, the cost was more than favourable against other companies, I managed to get room upgrade at same cost as basic room with other tour operators. I initially done an email request for a quote, then decided to chat online with the person I dealt with , at first I thought the deal was more expensive till I realised it was actually cheaper, so called and booked over telephone with him. I have received excellent service so far. So I am extremely pleased with the way things have been dealt with to date.

Destinology provides an excellent service. The consultants are knowledgable, efficient, helpful and professional in their approach to customers. Their advice is based on personal experience, customer's feed back and their knowledge of holiday venues etc. A superb travel company whose aim is to help provide their customer's with a truely wonderful holiday experience.

Having been recommended by a friend, we contacted Destinology to arrange our holiday to Dubai We received outstanding care and service and so far we are extremely pleased with everything. Thank you.

Once again, Destinology's quality of service is outstanding. This time we dealt with two people and were on the receiving end of top notch personal service. I have used this company around 7 times in about 10 years. Every time they exceed my expectations. Thank you to the people I dealt with - email to your Manager and Director sent with our sincere thanks.

Was thinking Muscat - contacted 3 luxury travel companies, 5 teenagers in the trip - bottom line - The travel advisor at Destinology was OUTSTANDING - knowledge, accuracy, ability to understand what we wanted - before we knew ourselves - we could have made a big mistake had we not contacted Destinology -paperwork , follow up, documents, everything emailed clearly understood - transparent pricing - full follow up details - now relaxed and looking forward so much to the trip and Christmas at this destination and the Ritz carlton club level - every box was ticked - by the luxury travel advisor and Destinology._