Destinology Reviews - www.destinology.co.uk

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★★★★★
4.7 / 5
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★★★★★

“Excellent”

Written on: 23/09/2014 by Dondarr (2 reviews written)

Just booked a holiday to Koh Samui Thailand through Destinology with salesperson Craig Robinson for July 2015 and he couldn't have been more helpful with the flights which was excellent good times also from Aberdeen right through to Koh Samui with baggage all the way also think we got a good price for the holiday Craig was also very polite and nothing was too much trouble so Thank you Craig and here's looking forward to the holiday next year. Best regards Donald Fletcher… Read Full Review

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★★★★★

“totally happy”

Written on: 21/09/2014

recently booked a holiday for 2015. so far, the service has been excellent. Informed and helpful advice, email follow-ups prompt & correct and overall high level of performance. Top marks keep it up all… Read Full Review

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★★★★★

“goes above and beyond ”

Written on: 09/09/2014 by Tyrell2 (1 review written)

really happy with everything well come book with them again and will be telling everyone with how happy i am… Read Full Review

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★★★★★

“Personal, reassuring, no question is a silly question ”

Written on: 05/09/2014 by gyLane13 (1 review written)

Have yet to go on holiday but my travel consultant was amazing! As always. Have used Destinology before and they've been brilliant every time. Really nothing was too much trouble and not having booked on such a large scale before - she was supportive, no question was a silly question, not pushy (compared to other agents who seemed to simply be after payment and a ridiculous deposit!)reassuring, knowledgable and pleasant - happy to pay that little bit extra knowing that all will be ok and… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 29/08/2014

I sent the agent at Destinology a very clear instruction by e-mail asking for him to book a flight to Halkidiki but to return from Mykonos. He confirmed that he had booked the flights as per my instruction. In fact he had simnply booked a return flight from Halkidiki and I discovered his error only once I was on holiday. He also forgot to book the airport collection service. Needless to say this cost me a great deal of money to put right his mistakes. I did receive an apology from another… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 18/08/2014 by eiOlson174 (1 review written)

So far (we have yet to go on holiday!) He has been so helpful,, going the extra mile to help us arrange our holiday. I can highly recommend her, as some of our requests were slighty unusual (sailing mid way on a trip to Antigua) but she remained helpful and professional and has hopefully helped us to arrange a lovely holiday.......we will report back!!… Read Full Review

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★★★★☆

“Excellent service,will use again”

Written on: 16/08/2014 by melrobson (1 review written)

Booked a Winter break with Destinology a couple of days ago. Having originally looked at the website for dates & prices I decided to contact them direct for a breakdown of costs and more info on resorts and hotels. The advisor could not have been more helpful, giving lots of detailed info on each specific hotel room types etc. He gave me costings and I decided as everyone does to shop around. I spoke to a couple of other companies, one came up with an extremely competitive price but I did find… Read Full Review

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★★★★★

“Personal Travel Advisor”

Written on: 13/08/2014 by TraceyandChris (1 review written)

We had been searching and pricing the internet, looking at many travel agent sites but could not find what we were looking for. I then came across Destinology and as soon as i went on the website i saw the option to contact a personal travel adviser with any holiday requests. I filled out the form and sent it off. This was evening time and i had a response almost straight away from the advisor. We were back and forth and i kept changing some requirement and upgrades. I didn't once have to wait… Read Full Review

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★★★★★

“ Excellent service, most helpful and not pushy !! ”

Written on: 11/08/2014 by ngoody1 (1 review written)

Went into Destinology in Wilmslow with a very open mind, we have always been of the opinion we can book it ourselves . Our travel consultant was very helpful and very efficient . We have just booked 2 holidays including a villa for next year . That impressed we have just enquired about 2 more trips- out consultant at Destinology is the way forward for us , very happy and impressed… Read Full Review

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★★★★★

“nothing is too much trouble ....”

Written on: 10/08/2014

I have just booked again with Destinology On each occasion our holidays/destinations/hotels have been faultless Recommendations have been exactly as described and required I have just booked a 3 week trip to Sri Lanka. The first week is a tour of the island - this was tailored to our requirements from a standard tour without any dramas - just a willingness to make us happy Once again, the consultant listened, advised & was a pleasure to deal with. The standard of service, actual holidays… Read Full Review

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★☆☆☆☆

“You can only speak with one consultant”

Written on: 08/08/2014 by bangaa (1 review written)

Destinology insist that if you've made an enquiry before or booked before you should only speak with that same consultant. Sounds fair enough, but this causes delays in you getting responses and often they completely forget about you! So few days ago I requested a quote, I chased the same evening and I'm still awaiting a quote! I was advised 'oh it was sent to the wrong John' - but then why didn't the 'wrong john' provide me with a quote? They are not very well organised is all I can… Read Full Review

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★★★★★

“great service, great price”

Written on: 29/07/2014 by Lindsay143 (1 review written)

very simple to find a great deal on hotel price. The advisor at Destinology responded quickly and efficiently to all my requests and emails. great service, will use again… Read Full Review

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★★★★★

“Outstanding personal customer service”

Written on: 15/07/2014

Right from my initial email to Destinology via their website the experience was excellent - I had a reply immediately and started what I thought would be the daunting task of chosing a honeymoon island retreat in the Maldives. The advisor contacted me and immediately put me at ease that she would find us the perfect honeymoon! I had had a few recommendations of islands to go to but she really guided us through and took time to understand what we actually wanted from our honeymoon to tailor… Read Full Review

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★★★★★

“Highly responsive and helpful”

Written on: 10/07/2014 by Buckstraveller (1 review written)

Great service and responsiveness from our agent (shame I'm not supposed to name her as se deserves it!). We knew exactly what we wanted but it was a little complex (multi island in The Maldives with particular flight requirements) but she had it sorted very quickly and the price was good. She also never seems to not be working whether weekend, evening or whatever. Very impressed, will use again and highly recommend. Afraid I can't attest to what they are like regarding info on hotels… Read Full Review

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★★★★★

“Great Friendly Service”

Written on: 08/07/2014

I have been extremely impressed with Destinology, particularly Janette Tankard. She listened to my needs and came up with the perfect holiday. Nothing was too much trouble. Thank you so much and I look forward to booking with you again next time… Read Full Review

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★★★★★

“Booking your holiday made so simple thankyou”

Written on: 27/06/2014 by jen61 (1 review written)

Well where do I start the advisor just made booking my holiday so simple she was so helpful and she had seen the resort I was booking and tried her upmost to get the holiday that I wanted. I don't think there was anything that could have been better. Also since I have booked I have emailed the advisor a few times with questions about the resort and she has emailed right back straight away with my answers. She is a lovely genuine helpful person who couldn't do enough for you . She is a credit… Read Full Review

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★★★★★

“Very personal service - helpful with even the smallest...”

Written on: 19/06/2014 by BarbaraCastillo54 (1 review written)

Very personal service - helpful with even the smallest queries. Highly recommend!!… Read Full Review

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★★★★★

“Service and Quality!”

Written on: 18/06/2014 by Hickman385 (1 review written)

My husband and I have booked our holidays with Destinology for many years simply because the service we receive from our travel consultant is second to none. Not once have we been disappointed with any recommendations made by her - she makes the whole process so simple. I don't bother to shop around any more because I know I will always get the best price from Destinology and no skimping on quality either!… Read Full Review

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★★★★★

“Fantastic Customer Service!”

Written on: 17/06/2014 by Briana461 (1 review written)

I have recently booked a holiday to Thailand with Destinology. I didn’t look too closely at them when I first started planning my holiday as I (wrongly) assumed from their publicity that their prices would be high – how wrong was I?! My travel consultant is Antony and I have to say that he has been absolutely brilliant from the outset. I requested a quote via their website and received it in full in less than 10 minutes (still waiting for Travelbag to respond after more than 4 weeks!)… Read Full Review

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★★★★★

“Second time around”

Written on: 17/06/2014 by AlannahO'Rourke (1 review written)

I have just used Destinology to book a holiday for the second time. Both totally different holidays with different agents. Both totally seemless experiences . Knowledgable agents , almost like chatting to a friend , no hard sell, but nothing to much trouble to make sure we got the holiday just right ,down to special request at hotel , pre booked airline seats and follow up emails to ensure all details were correct… Read Full Review

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