Destinology Reviews - www.destinology.co.uk

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★★★★★
4.7 / 5
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★★★★★

“An outstanding service and would use Destinology again...”

Written on: 19/01/2011

An outstanding service and would use Destinology again and again and have already recommended them highly to friends, family and work colleagues. Our holiday was superb - we couldn't fault them. They were helpful, friendly and attentive. They always delivered on promised. Thank you. Can't think of anything we didn't like!… Read Full Review

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★☆☆☆☆

“Tried to book but got messed around over 2 days and...”

Written on: 14/01/2011

Tried to book but got messed around over 2 days and ended up not booking.
Nightmare to phone in due to being cut off so many times etc. Was told that they were holding my flight for me and gave me an option to purchase with a date and time deadline. When I phoned to book ( and eventually got through !!) I was told "sorry that flight and price is not available" This happened twice. Enough is enough. They were reluctant to pass me to supervisor/manager when i wanted to complain, once I managed to… Read Full Review

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★★★★★

“I have just booked a holiday through Destinology at...”

Written on: 25/11/2010 by D777 (1 review written)

I have just booked a holiday through Destinology at the Diva Maldives(I came across them on Trip advisor).

The customer service received from Stephanie Green was second to none, the booking was completed within 2 days, as I had a complicated booking.
She was extremely prompt , polite and extremely efficient.

Regarding value for money they could not be matched (I work in the Airline industry and even the discount Travel Industry agents could not match their price!)

The icing on the cake was… Read Full Review

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★★★★★

“Interesting to read some of the reviews as they...”

Written on: 16/11/2010

Interesting to read some of the reviews as they certainly don't match my experience.

I've booked holidays to the Maldives on a number of occasions with Destinology. Not only do they get you the absolutely best prices for flights and accomodation, but they even go that extra mile and secure you a room in your preferred location. Fantastic service.

Perhaps it depends on the booking agent? Like others below, my booking was via Louise Taylor and now I always ask for her when making bookings… Read Full Review

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★☆☆☆☆

“We booked thru Destinolgy to Sharm el Sheikh last...”

Written on: 29/10/2010 by sanda (1 review written)

We booked thru Destinolgy to Sharm el Sheikh last April and got stuck there with the vaolcanic ash cloud. They basically dumped us. Said we were not their responsibility and directed us to BA for compensation. We had 4 extra nights in the Hyatt (not cheap) and got out on a BA chartered flight. It took until last month to get compensation from BA (but they paid up). However, we were also due a refund from Destinology as we bought business class tickets and came back economy. BA told us that they… Read Full Review

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Tigermammy's Response to sanda's Review

Written on: 30/10/2010

I found this review very helpful because...I had bad experience with them when I tried to book a holiday, they first gave me a price and I spent long time talking details and everything but at the end they said the price wasn't included airport private car transfer and try to charge me more which was very annoying and completely wasted my time. I told them they can't do things like that or I'll book through another travel agent, then she just said she has cancelled all my bookings and bye!

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★☆☆☆☆

“I was on the live chat with Destinology on a holiday...”

Written on: 22/10/2010 by tigermammy (2 reviews written)

I was on the live chat with Destinology on a holiday to Mauritius, first everything went smoothly and I even tried to book it for my friends as well, then after I gave her all our names and personal details, she came back and said the price wasn't included private car transfer! That's almost the 1st thing I mentioned to her at the beginning. It's been so annoying that I've spent a long time on the live chat and it's just wasted my time. Then I called their office and asked to speak to the… Read Full Review

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Valandbrad's Response to tigermammy's Review

Written on: 20/05/2011

I found this review helpful because...I was really excited to find an agent that was probably cheaper and more helpful than all the rest then came to earth with a bump when I read this review, which I will take onboard with all the others.

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★★★★★

“Very impressed with the service given by...”

Written on: 13/10/2010

Very impressed with the service given by Christine....over the bookings to Abu Dhabi and Dubai for christmas 2010.
There was no pressure to book urgently and every effort made to match other quotes.
Highly recommend Destinology for the efficient service and honest advice.
I will use them again.

Nina Sodha
London… Read Full Review

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★★★★★

“Destinolgy were very helpful throughout the whole...”

Written on: 21/09/2010

Destinolgy were very helpful throughout the whole process of booking our holiday.
Will definately use them again.
We stayed at The Grand Rotana Health & Spa Resort, can highly recemmend this Hotel.
Staff friendly and helpful, great weather, excellent service… Read Full Review

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★★☆☆☆

“They were very helpful all the way through the...”

Written on: 15/09/2010

They were very helpful all the way through the procees, apart form booking my family and I into the wrong Hotel, quite embarrasing when we turn up to the hotel we thought we booked. For an holiday costing over £7000 not good enough really, they did get us into the booked hotel eventually. They need to pay attention to detail
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★★★★★

“Hi I Cant commend Christine Powers at Destinology...”

Written on: 09/09/2010 by davidcarr404 (1 review written)

Hi I Cant commend Christine Powers at Destinology enough. she is the most helpful, patient and resourceful person ever!!!!! its been a real treat booking my honeymoon to Thailand with her and i look forward to all the wonderful destinations she will be booking for me in years to come. Its her sincerity and willingness to help people that sealed the deal for me. we have not even been on our honeymoon yet but i couldn't wait a whole year to leave this review as the booking procedure is something… Read Full Review

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★★★★★

“Booked a holiday to Komandoo, Maldives through this...”

Written on: 03/09/2010 by hawkleccy (1 review written)

Booked a holiday to Komandoo, Maldives through this company. I booked it as they were the cheapest considerably. From start to finish I didn't have a problem. Flights went smooth, transfers went smooth, holiday and resort were truly stunning. Tickets, updates and correspondence were as good (if not better) as anything i've had before. Getting in contact with them was easy and they were always helpful.

All this and 800 pound cheaper than the others??.. Gold stars all the way for this lot as far… Read Full Review

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★☆☆☆☆

“We booked our honeymoon through destinology for a...”

Written on: 22/07/2010

We booked our honeymoon through destinology for a three stop trip around america. Our first stop was a relaxing week in hawaii with a partial ocean view room. What we got was a multi storey car park for a view and the hotel just happened to be part of the biggest shopping centre on the island. When we returned all we have had is a very unhelpful man telling us that it was our fault for booking… Read Full Review

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★★★★★

“We have just returned from what was an extended stay...”

Written on: 16/05/2010

We have just returned from what was an extended stay in Mauritius thanks to the volcano.
We booked last year and I cannot fault the service given to us by Peter Stallis.He gave us a much cheaper quote than other companies we had approached (by15% which was a significant saving). In contrast to a previous reviewer,no money was taken from our account until he had written confirmation from the hotel about our booking and then he phoned me to say he was going to take the payment.
When I contacted… Read Full Review

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★☆☆☆☆

“Just got back from on the volcano flight from Dubai -...”

Written on: 23/04/2010

Just got back from on the volcano flight from Dubai - and it was not a great experience. Destinology did not offer any help and I had to spend an extra £1500 to cover my expenses.

Never again!… Read Full Review

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Davidcarr404's Comment

Written on: 09/09/2010

I found this review not helpful because...your blaming destinology for the volcano.. really? get serious!

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★★★★★

“Was trying to arrange a trip to New York & Washington...”

Written on: 05/04/2010 by Seamus Mc Clean (1 review written)

Was trying to arrange a trip to New York & Washington myself and came across Destinologu by chance. I could not have been happier with the service provided by Emma Phipps who was extremely helpful and at all times charming and had a very friendly manner. The travel arrangements and accommodation were excellent and Emma was able to assist me with a minor problem in Washington when a flight was cancelled. I gave already recommended Destinology to friends and will use their services again… Read Full Review

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★★★★★

“I have booked my all my holidays through a lady called...”

Written on: 12/03/2010

I have booked my all my holidays through a lady called Louise Taylor who is very helpful and also gets me the best deals.
I always fly with Emirates and they get me a better deal than if i where to book direct with Emirates.i book at least 3 holidays a year with Destinology.
I have been using the compnay for 8 years and have also recomended them to Louise every time
Keep up the good work
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★☆☆☆☆

“AVOID THIS AGENCY! Booked a hotel through this agency....”

Written on: 24/02/2010

AVOID THIS AGENCY! Booked a hotel through this agency. what a nightmare.

They lied about the room availability at the time of booking. Withdrew full amount of payment from my a/c straight away but no receipt or booking reference number given to me till i chased them. They then called me next day to say the room I booked is not available! I called the hotel directly and they had no knowledge of my booking. I tried to cancel the booking with the agent and they had a nerve to say i will not get… Read Full Review

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★☆☆☆☆

“Booked a holiday in Koh Samui with Destinology, after...”

Written on: 06/01/2010

Booked a holiday in Koh Samui with Destinology, after 2-3 days of negotiating, but disappointingly received a call from Destionalogy next morning saying that the room we wanted to stay is no longer available and they want extra £200 pounds for a superior room.

I can stand company's that cannot honour their word.

I canceled the booking and will not book with Destinology again.

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★★★★★

“I just want to say that My Honeymoon was FANTASTIC!...”

Written on: 23/11/2009

I just want to say that My Honeymoon was FANTASTIC! (Seychelles via Destinology) Sharriff Mohmoud was absoulutly wonderful! He updated me when he was out of the office in case I mailed him while he was gone. I also want to say that it took a long time to get the right hotel and each time he was professional and curteous! Overall, he made the start of my marriage absolutlely wonderful, I can't thank him enough! Even at the resort the transfers and the excursions were handled perfectly!!!… Read Full Review

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★★★★★

“I booked my husband's 40th birthday surprise through...”

Written on: 18/08/2009

I booked my husband's 40th birthday surprise through Destinology. Sadie, my contact there was extremely professional and very enthusiastic. Everything went smoothly. The hotels suggested were all good, the transfers were all on time and went smoothly. I paid a bit more than I had wanted to but it was the best quote offered for the holiday combination(Hong Kong & Thailand).
I was so impressed with the service I received that a month later I used Destinology again to book my sisters' honeymoon… Read Full Review

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