Destinology Reviews - www.destinology.co.uk

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★★★★★
4.6 / 5
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★★★★★

“I booked my husband's 40th birthday surprise through...”

Written on: 18/08/2009

I booked my husband's 40th birthday surprise through Destinology. Sadie, my contact there was extremely professional and very enthusiastic. Everything went smoothly. The hotels suggested were all good, the transfers were all on time and went smoothly. I paid a bit more than I had wanted to but it was the best quote offered for the holiday combination(Hong Kong & Thailand).
I was so impressed with the service I received that a month later I used Destinology again to book my sisters' honeymoon… Read Full Review

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★☆☆☆☆

“We purchased our honeymoon trip through...”

Written on: 28/07/2009

We purchased our honeymoon trip through destinology.com more than a week ago. Destinology failed to give us a receipt or any kind of reference number for days. We spent hours on the phone trying to chase our travel agent. When we phoned the hotel in the maldives they had never heard of our names. We are looking into canceling the credit card purchase as fraud. We found very similar prices at a local travel agency. We do not recommend this to anybody because the experience has proven too… Read Full Review

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★★★★★

“Having decided to take the step of booking a luxury...”

Written on: 21/06/2009 by sairydust (1 review written)

Having decided to take the step of booking a luxury honeymoon in the Maldives, my partner and I set about looking on the net for the best deals. Destinology came up, but I was dubious as I had not heard of them before.
We then booked our holiday through First Choice/Thomson (now the same company) and after much, much disappointment, messing around and appaling customer service, we cancelled with them.
We them turned to Destinology, having read excellent reviews about then and we were certainly… Read Full Review

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★★★★★

“Destinology organized a holiday package for me in...”

Written on: 23/05/2009

Destinology organized a holiday package for me in Mauritius and I had a wonderful time. Their attention to detail, organization of logistics and promptness and courteousness in replying was impeccable. I will definitely be using Destinology when I travel again and highly recommend their services… Read Full Review

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★★★★★

“Excellent service from Destinology. Nice touches that...”

Written on: 28/01/2009 by IPCN16 (1 review written)

Excellent service from Destinology. Nice touches that make you feel that little more special were the cards sent before and after a trip personally written by them. We have booked two holidays through Destinology and have had excellent service on both occasions. First one was to New Jersey NYC in August and the second to Dubai and the Maldives in November. Couldnt fault the personal service provided by them, the accommodation, or the tour companies they arranged to meet and greet us. We will… Read Full Review

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★★★★★

“We booked our hotel in Phuket through Destinology....”

Written on: 28/01/2009

We booked our hotel in Phuket through Destinology. Had a problem when we arrived and I called Mel and she sorted the problem out for us straight away.Kept us imformed of progress throughout her contact with our hotel. Would not hesitate to use this company again. Very helpful… Read Full Review

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★★★★★

“I had a fantastic holiday with Destinology in Habtoor...”

Written on: 20/01/2009

I had a fantastic holiday with Destinology in Habtoor Grand in Dubai on october 2008 for my 40th. The package and after sales everything was great. It was Ramadan. I am now looking for another package… Read Full Review

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★★★★★

“From our initial approach to Destinology onwards we...”

Written on: 21/10/2008 by pat at airmyn (2 reviews written)

From our initial approach to Destinology onwards we received the most efficient and friendly service. It is rare these days to be treated as a 'person' rather than a 'customer' and it has ensured that we will go back to this company first to book all future holidays… Read Full Review

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★★★★★

“Was very impressed by the service especially at Dubai...”

Written on: 17/10/2008

Was very impressed by the service especially at Dubai Airport and the transfers to the Hotel. Had a great holiday. Would definitely use Destinology again… Read Full Review

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Peterpotsy's Comment

Written on: 09/10/2009

I found this review very helpful because...it helped to overcome any doubts about using a new travel agent

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★★★★★

“We have been dealing with Destinology for the past 6/8...”

Written on: 16/10/2008 by oldones (1 review written)

We have been dealing with Destinology for the past 6/8 months booking 2 holidays with them. We have had good quality service from all who answer the phone, the very best of deals and having taken one of our holidays already to Bali, there is only good that we can say about this company. We now look forward to going to Langkawi in the next few weeks and the service and information given to us has been wonderful and unrivalled by any other company we have used in the past, and that is a few as we… Read Full Review

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★★★★★

“As of today I have been in touch again to book our...”

Written on: 23/09/2008

As of today I have been in touch again to book our next holiday and I can book the flights we want to… Read Full Review

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★★★★☆

“I'm in the middle of booking with Destinology, and may...”

Written on: 27/07/2008 by jcole (1 review written)

I'm in the middle of booking with Destinology, and may not be going for another month but they said they would take payment and send me a confo and receipt the same day. Nothing happened until I chased, said they would send receipt first class, it is now 4 days on and no receipt. I'm sure if I chase they will sort it out but when you have spent 6k on a holiday you expect a receipt soon… Read Full Review

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★★★★★

“Lovely people. I will definitely be using them again,...”

Written on: 20/07/2008

Lovely people. I will definitely be using them again, can't fault a single thing..!!! Bad points, none… Read Full Review

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★★★★★

“We used to travel to Thailand via London Heathrow....”

Written on: 08/05/2008

We used to travel to Thailand via London Heathrow. What an absolute dump!! Instead and on the recommendation of Destinology we now travel via Doha with Qatar, not the cheapest but overall the quality of service is as good, if not better than the major national airlines. Give this company a ring...and guess what the telephone call is free!! Now how many other travel companies can you say that about?… Read Full Review

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★★★★☆

“We recently booked with Destinology to go to South...”

Written on: 30/04/2008 by chriswebb (1 review written)

We recently booked with Destinology to go to South Africa after my brother had a good experience booking a holiday with them last year. Overall, I found their service and attention to detail were great. When I initially called their call centre, I was put through to a member of staff who had recently visited South Africa. She was able to offer some great advice on lodges she had actually visited on a staff trip and had good knowledge about day trips and restaurants in the area we wanted to… Read Full Review

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★☆☆☆☆

“Very disappointed, took my money didn't keep in touch,...”

Written on: 12/04/2008 by s booth (1 review written)

Very disappointed, took my money didn't keep in touch, did not send confirmation till I chased them up. Flight times and connections were badly thought out ..Would not recommend at all… Read Full Review

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★★★★★

“Good prices, helpful and friendly staff - everything...”

Written on: 30/01/2008

Good prices, helpful and friendly staff - everything happened as it should have which is a rarity these days… Read Full Review

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★★★★★

“Destinology was recommended to us by a family member....”

Written on: 09/07/2007 by 23alan29 (1 review written)

Destinology was recommended to us by a family member. We will use them again without hesitation and would recommend them to anyone. This is a standard of service that we thought was long-gone… Read Full Review

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★★★★★

“I booked my honeymoon to the Maldives with Destinology...”

Written on: 04/05/2007 by bluestar26 (1 review written)

I booked my honeymoon to the Maldives with Destinology and found their customer service to be excellent. This was a big spend for us and the lady dealing with us was more than happy to answer our many questions and was friendly at all times.

They deal direct with hotels to get the best deals so we found their prices better than standard high street packages. We even got a nice card from the agent wishing us a happy honeymoon, definitely not something you would get from other travel agents!!… Read Full Review

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☆☆☆☆☆

“Be very careful to read the small print. We called...”

Written on: 27/01/2007 by mikewilson (1 review written)

Be very careful to read the small print. We called Destinology a few times and each time the price of the holiday changed. Unprofessional. Avoid at all costs… Read Full Review

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Hhbutler's Response to 276026_mikewilson's Review

Written on: 07/03/2007

I really couldn't praise Destinology enough, they are very helpful. The lady that took my booking explained to me that she worked for herself, so she would go out of her way to get me anything. So I cannot understand how poor the service was for you, I have also recommended them to many of my friends since and they have booked with them too! Have a look at Trip Advisor too as they have much praise for Destinology!

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Tigermammy's Response to 276026_mikewilson's Review

Written on: 22/10/2010

I found this review very helpful because...I had bad experience with them when I tried to book a holiday, they first gave me a price and I spent long time talking details and everything but at the end they said the price wasn't included airport private car transfer and try to charge me more which was very annoying and completely wasted my time. I told them they can't do things like that or I'll book through another travel agent, then she just said she has cancelled all my bookings and bye!

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