Destinology Reviews - www.destinology.co.uk

Click here if this is your business
★★★★★
4.7 / 5
92% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Destinology www.destinology.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Lee Morris was really helpful when we booked with...”

Written on: 11/02/2011 by loufrosty (1 review written)

Lee Morris was really helpful when we booked with Destinology (I've never used the company before and normally book through Kuoni) and I was impressed with how quickly we received the confirmation and invoice.

BA cancelled our return flight, however Lee was quick to contact us and the next day the issue was resolved, having ensured that we were not left out of pocket because of BA.

Having travelled extensively with my work (and on many long haul holidays) I must say this was the easiest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have dealt with stephanie green on a number of...”

Written on: 11/02/2011

I have dealt with stephanie green on a number of occasions and each time not only has she been able to come up with the most competitive price on the market but she has also gone to great lebgths to help and assist me- a fantastic service that i will continue to use. I have recommended all my friends to use her too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Destinology always gives excellent customer service...”

Written on: 10/02/2011 by map3uk (1 review written)

Destinology always gives excellent customer service and in my opinion quality and value for money.
Lee Morris who we always use takes the time to get to know the customer and exactly what they want from a holiday and does his utmost to ensure a smooth trouble free holiday.
Who could ask for more!!

Maureen Pollard… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I was looking for a holiday in the Maldives a few...”

Written on: 10/02/2011 by karenproberts (1 review written)

I was looking for a holiday in the Maldives a few years ago for my husband and i to celebrate our wedding anniversary when i came across destinology. I was put through to Lee Morris who booked us the most amazing holiday at the W Hotel in the Maldives, ever since then he has been my No.1 go to guy for holiday bookings of any kind. I think he has booked about a dozen of them by now!!! He is professional, friendly and most importantly just wants us to have a great holiday. He is extremely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have used Destinology now for the last 4 years and...”

Written on: 10/02/2011 by tinafogg (1 review written)

I have used Destinology now for the last 4 years and have never been disappointed. They are professional at all times and the extra mile they go is second to non. I recommended them to my parents 3 years ago and they have never looked back. The service is so good we refuse to look anywhere else. My family deals with Amy Spalding and she is 'amazing', enough so that I booked my entire wedding to Bali through them, which was amazing. As a family we have already booked 2 holidays through them in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Amazing Service. We have uesd Destinology for booking...”

Written on: 10/02/2011 by Paul Bandy (1 review written)

Amazing Service. We have uesd Destinology for booking our summer hoilday for the last 4 years. We found an agent how really listened to what we wanted and has delivered every time. Andy (Our contact at destinology) has secured some amazing deals and has been able to provide really honest assements of Hotels, serivces and ammenites. It is over veiw that the agent have visited many of the countries and Hotels they have links with. We have nothing but positive experiences of Destinology, the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Over the last few weeks (Jan-Feb 2011) I have received...”

Written on: 09/02/2011

Over the last few weeks (Jan-Feb 2011) I have received fantastic customer service from my Destinology Travel Advisor, Claire Shorrock. From the outset of my initial phone calls to Destinology the advisor had a great personality, always smiling (yes you can hear a smile ) and sooooo patient and helpful beyond expectations. I made many MANY changes to my 2-Centre holiday booked to USA(I'll be travelling in April 2011) and each time I made a change, asked about options, obtained advice and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have booked with Destinology a few times and they...”

Written on: 09/02/2011

I have booked with Destinology a few times and they never fail to disapoint. Their knowledge of different destinations is fantastic! I have just booked to do a road trip in the USA with them and their travel consultant - Amy Spalding, was excellent. I have had contact with her by email and telephone, any questions I've had, I have emailed her and she's responded very quickly with the answers.
Brilliant company and will always book in the future with them!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have recently returned from a Multi Centre holiday...”

Written on: 09/02/2011

I have recently returned from a Multi Centre holiday to Thailand, booked by Clare Hughes at Destinology. I had never been to Thailand and needed guidance, recommendations and advice. Clare was excellent throughout, she arranged a fantastic 3 week trip around Thailand which was truly amazing! One of the most memorable parts was the Johns Grays Sea Canoe tour from Phuket if you get chance and are going to Phuket.....this is a must.I have to say I found Destinology, Clare and the rest of the Team… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“We are looking at booking another trip to Thailand,...”

Written on: 09/02/2011

We are looking at booking another trip to Thailand, our last trip we booked with Destinology we got great value for money and service.
Our last holiday there we got stranded due to the political situation and could not get home. Sue went above and beyond for us, she explained what was happening put me at ease from the offset kept me updated constantly and when no-one could get a flight home to the UK she managed to get us confirmed on a flight back via Europe. Exceptional customer service and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have booked numerous holidays with Gill Ireton at...”

Written on: 09/02/2011

I have booked numerous holidays with Gill Ireton at Destinology and have always had excellent service. She has been very informative and knowledgable. The attention to detail this Company provide is second to none and I can honestly say that through Gill I have been on some of the most amazing holidays of my life. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have booked with Gillian Ireton on numerous...”

Written on: 09/02/2011

I have booked with Gillian Ireton on numerous occasions and have had many fantastic holidays. Her customer services is excellent and she is professional, helpful and well informed, at all times… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have just booked a Holiday to Oman with Destinology...”

Written on: 09/02/2011 by chamgill (1 review written)

I have just booked a Holiday to Oman with Destinology and booked directly with Helen Harrison.

Very impressed with the service given by Helen, very polite helpful and profession thought the booking process. When Helen said she would call back she did promptly and kept me fully informed thought the process.

Helen provided the most competitive price for a few different variations of the holiday I was looking for. Highly recommend Destinology for the efficient service and honest advice.

I will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“I was really excited when i found this company online...”

Written on: 07/02/2011

I was really excited when i found this company online as my partner and i are trying to book our wedding abroad. Unfortunately i have had a very disappointing experience with regards to their customer service team. I keep being promised emails, call backs and nobody has the decency to give me any updates. I think destinology display a disgusting level of customer service and i'm not sure i really want a second rate ignorant bunch of people arranging the most important day of my life!!! I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“We had booked a number of luxury holidays with...”

Written on: 26/01/2011

We had booked a number of luxury holidays with Destinology and have had really positive experience. No disappointment for the hotels or airport transits, which are important when you are out there on your own. Recently we had a little unsatisfactory experience with one of their travel advisers. The response from their customer services team was proper and friendly. The situation was resolved promptly and we were able to make to our holiday. Overall we are happy with this travel agency and will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“An outstanding service and would use Destinology again...”

Written on: 19/01/2011

An outstanding service and would use Destinology again and again and have already recommended them highly to friends, family and work colleagues. Our holiday was superb - we couldn't fault them. They were helpful, friendly and attentive. They always delivered on promised. Thank you. Can't think of anything we didn't like!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Tried to book but got messed around over 2 days and...”

Written on: 14/01/2011

Tried to book but got messed around over 2 days and ended up not booking.
Nightmare to phone in due to being cut off so many times etc. Was told that they were holding my flight for me and gave me an option to purchase with a date and time deadline. When I phoned to book ( and eventually got through !!) I was told "sorry that flight and price is not available" This happened twice. Enough is enough. They were reluctant to pass me to supervisor/manager when i wanted to complain, once I managed to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I have just booked a holiday through Destinology at...”

Written on: 25/11/2010 by D777 (1 review written)

I have just booked a holiday through Destinology at the Diva Maldives(I came across them on Trip advisor).

The customer service received from Stephanie Green was second to none, the booking was completed within 2 days, as I had a complicated booking.
She was extremely prompt , polite and extremely efficient.

Regarding value for money they could not be matched (I work in the Airline industry and even the discount Travel Industry agents could not match their price!)

The icing on the cake was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Interesting to read some of the reviews as they...”

Written on: 16/11/2010

Interesting to read some of the reviews as they certainly don't match my experience.

I've booked holidays to the Maldives on a number of occasions with Destinology. Not only do they get you the absolutely best prices for flights and accomodation, but they even go that extra mile and secure you a room in your preferred location. Fantastic service.

Perhaps it depends on the booking agent? Like others below, my booking was via Louise Taylor and now I always ask for her when making bookings… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We booked thru Destinolgy to Sharm el Sheikh last...”

Written on: 29/10/2010 by sanda (1 review written)

We booked thru Destinolgy to Sharm el Sheikh last April and got stuck there with the vaolcanic ash cloud. They basically dumped us. Said we were not their responsibility and directed us to BA for compensation. We had 4 extra nights in the Hyatt (not cheap) and got out on a BA chartered flight. It took until last month to get compensation from BA (but they paid up). However, we were also due a refund from Destinology as we bought business class tickets and came back economy. BA told us that they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tigermammy's Response to sanda's Review

Written on: 30/10/2010

I found this review very helpful because...I had bad experience with them when I tried to book a holiday, they first gave me a price and I spent long time talking details and everything but at the end they said the price wasn't included airport private car transfer and try to charge me more which was very annoying and completely wasted my time. I told them they can't do things like that or I'll book through another travel agent, then she just said she has cancelled all my bookings and bye!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview