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Written on: 03/07/2009 by Bob Jackson (1 review written)
I booked a holiday for my wife and myself in January. My wife's mother was admitted to hospital in March where she contracted MRSA and C Difficle and other hospital infections. As an elderley lady she did not recover and she died 5 days before the commencement of our holiday. Obviously we cancelled the holiday as soon as possible to arrange a funeral and clear her flat. Europ Assistance have refused to compensate us because my wife's mother had a pre-existing health condition. This get out… Read Full Review
Written on: 01/07/2009
My hand bag was stolen in Germany in October 2008. At first they refused claim even though I have provided all the evidences and documents. I have appealed to Financial Ombudsman. And then, they hired other company to inspect my case. Europ Assistance is still reviewing my case. I can see from this website that I am not only one off case. DO NOT take this this trave insurance!. They will do everything not to give compensation.
… Read Full Review
Written on: 13/03/2009
Holiday cancelled due to pregnancy some 9 months after booking. Europ Assistance Travel Insurance refused to refund anything at all… Read Full Review
Written on: 15/02/2009 by dwilliam (1 review written)
My family and I were left stranded in France after an accident when Europ Assistance Travel Insurance refused to cover us for my sons leg injury on either our breakdown insurance or our accident insurance with them. They were perfectly happy to take the money when we took out the policies, but when we made a claim we were met by confusion, misinformation, broken promises, missed phone calls and a host of communication problems that made our holiday in France a nightmare. The delays and… Read Full Review
Written on: 03/12/2008 by grumpy2000 (1 review written)
I had a small claim for a lost mobile, which was little more than I paid for the policy. I had to send in important documents to support my claim. This took a ridiculous 4 months of correspondence to get them to accept my claim. After eventually paying, I have been requesting the return of my important ORIGINAL documents for the past 3 months, I have yet to receive them!… Read Full Review
Written on: 26/11/2008 by abadr (1 review written)
Took out an insurance policy via moneysupermarket.com with flexicover, which is underwritten by Europ Assistance.
Without going into too much detail, my partner and I made a claim for around £4,000 following return home due to my father being taken critically ill. We sent in our claim form & exhaustive supporting documentation, 3 requests for information later (letters all written poorly, sometimes referring to the ill party incorrectly as my girlfriend's father etc.), and we were nowhere… Read Full Review
Written on: 10/10/2008
I recently went to Florida on Holiday wth my Partner and two Children. We were staying in a Villa, which was great, however one day my Partner was coming in to the Villa from the garage, and fell over, slicing open her finger. The shock and loss off blood caused her to pass out and, not being able to rouse her, and not knowing if she had banged her head, I panicked and phoned 911. An ambulance came, and took my partner to hospital where she was treated and given stitches to her wound. I should… Read Full Review
Written on: 06/09/2008 by mamficat (1 review written)
My partner collapsed on our flight to America an was admitted to hospital for 2 days (huge Bill). The europ assist staff were really helpful and kept in contact with us both during our holiday and when we returned. Due to the way insurance works we had to get a refund on the money we paid to the hospital and this was dealt with by europ assist who did all the chasing and eventually got the hospital to pay up… Read Full Review
Written on: 25/07/2008
Can't fault Europ Assistance Travel insurance really. My husband broke his ankle two weeks before we were due to fly and we had to cancell our holiday. We filled in the forms, sent everything they wanted and they gave us the money back within the month. I was really worried after reading some of these reviews but I think if you send what they reqire you wil be ok! we will use them again… Read Full Review
Written on: 23/07/2008 by Mary Williamson (1 review written)
My mum was diagnosed with cancer after we booked the holiday. Before going on holiday I went to the hospital with her and they said that she could live up to another five years. The doctor even wrote a letter to the insurance company saying that my mum's death was a complete shock. I even wrote to them in a letter I took over an hour to write crying throughout stating that I would never have gone on holiday, if I had known my mum was going to die. I do not think anyone would. But they gave us… Read Full Review
Written on: 19/07/2008
Efficent, friendly sevice. Had to cancel my holiday as I broke my leg. Claim was handled quickly and the claims team very helpful… Read Full Review
Written on: 12/01/2008
Waiting seven months for settlement of claim, one delaying tactic after another, they agree on the phone its a genuine case but still require more and more information , the biggest sticking, I had a prolapse while in malaysia, travelling on one of their buses, very cramped position for about 4 hours with twisted sitting position, they said my doctor must confirm this, How can he ?, he was"nt their. he told me, it can happen anytime, just twisting on a chair can give you the problem ,where do… Read Full Review
Written on: 03/09/2007 by Iain Macrae (17 reviews written)
I bought this cover for a holiday in August 2007. My cover was bought through First choice and seemed comprehensive.
Added on I had to have an additional policy for my wife heart condition (not life threatening and successfully treated over 8 years ago with no-recurrence), and then further cover for my daughter. Overall the policy proved expensive for 2 weeks away, I could have got a years multi-trip cover for less.
However, that's not the real complaint - I had a choice, but it was… Read Full Review
Written on: 23/05/2007 by mconieeeee (1 review written)
Myself, my partner and our 8 month old child booked an holiday to Fuerteventura. We had been saving up for a year and we were very excited to go. We booked our travel insurance with Europ assistance through Co-op travel. Unfortunately, we had to cancel the claim when my partners, the main policy holder, brother died. We were very upset and distressed. His brother was only 16 years of age and it was a completely unexpected death. He died 4 days before we were supposed to depart. He did not want… Read Full Review
Written on: 18/04/2007 by sarahbell81 (1 review written)
Please do not take out this travel insurance, I can see from this review website that we are not an isolated case!
I am currently appealing against the decision through the financial Ombudsman… Read Full Review
Written on: 21/11/2006 by emmatruepenny (1 review written)
I would not recommend anyone to take out insurance with this company, they are completely useless… Read Full Review
Written on: 27/04/2006 by daintywild (1 review written)
We took travel insurance to cover us, total rip off, go with someone else… Read Full Review
Written on: 23/07/2004 by sewfast (1 review written)
The swift response to a call for help is amazing. Instantly everything is in hand: breakdown service, taxi, hire car. Europ Assistance gave us a hire car for a week no questions asked & rang the garage every day for an update of the repair & then rang us. Whenever possible they use their own agents so you don't have to have cash upfront, it is mostly all paid for directly.
For peace of mind it is great value… Read Full Review
As rated by real users
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