Reviews for Virgin Active Health Clubs Reviews

Guest's review has yet to be rated - Be the first!
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Virgin Active Health Clubs customer care is very very bad to say the least. They dont give a damn about you, face to face they smile and apologise but if you threaten to leave because you have been struggling with their customer service they will politely tell you to take a hike coz they do not need ...

nintendonut's review has yet to be rated - Be the first!
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Virgin Active gym on the strand is not a cheap gym. The monthly membership is £80 a month. When you compare it to Fitness First gym it looks expensive. Having been a member of both gyms I can safely say that it is worth paying extra for Virgin Active. First up you get a pool. You also ge ...

seanr's review has yet to be rated - Be the first!
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Unfortunately , virgin active has departed from the whole philosophy of holmes place and instead is following into the foot steps of fitness first ie they will do anything to recruit more members despite an overcrowded gym. The clapham branch is the proof of it. They charge you a fortune and yet you ...

roseyhat's review has yet to be rated - Be the first!
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We too are in the same position with this Virgin Active Health Clubs diamond membership and are now writing to their headoffice - I think the more people that write to complain they will have to listen to their customers as there is obviously something wrong with this type of membership. I have anot ...

Lucy77's review has yet to be rated - Be the first!
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Since Virgin Active took over from Holmes Place the quality of the gym and general service for customers has gone drastically down hill in my opinion. I think the Croydon club is dirty and ill kept, with filthy looking equipment. Supplies of hand towels and toilet tissues are regularly out of stoc ...

gymjunkie's review has yet to be rated - Be the first!
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First of all, I had an amazingly unprofessional personal trainer and despite a legitimate complaint, Virgin Active never paid back the money they owed me for the unused sessions.

Moreover, watch out for the dirty changing rooms, the overcrowded and bad quality classes, the generally super basic fa ...

Guest's review has yet to be rated - Be the first!
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i'm in the process of cancelling my diamond membership with virgin. and have the contract when i did join the diamond scheme,
there are 8 points covered of which number 2 states
"the minimum term is for 12 months whether paying monthly direct debit or anually, this is a contractual commitment peri ...

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I've been battling with Virgin for 5 months now regarding a complaint over membership. I have a legitimate medical reason for not attending the gym - I have been advised against it as I am experiencing a complicated pregnancy and am currently undergoing physiotherapy - but they are not being helpful ...

erindcp1's review has yet to be rated - Be the first!
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Would not organise promised personal training sessions, which is part of the starter package. The staff were not aware of how to freeze memberships (taking money out of your account anyway). Would not return phone calls. Weren't cancel membership promptly when asked, taking weeks to cancel, even tho ...

rhk001's review has yet to be rated - Be the first!
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I use the Putney Gym as my home gym, my contract allows me to use any of the gyms in London ( It used to be Holmes Place).

There appears to be a lot of double standards within the group and a lack of consistancy.

I used to get free towels, I dont get them anymore at my home gym, but do get them f ...