David Lloyd Leisure Health Club Reviews - www.davidlloyd.co.uk

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David Lloyd Leisure Health Club - www.davidlloyd.co.uk

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Misleading Promotion, contract, and rip off!!!”

Written on: 04/01/2013 by KristB (1 review written)

Before you signing your contract with David Llyod, make sure you read them clearly!! Was joining them after the 12 days trial, signing the 3 months in end of November 2012 with December free, what they will not tell you in promotion that you still have to pay 35£ joining fee/person. Another thing is that if you not familiar with their fee, they will say £92/month/couple assuming that you and your partner together will be paying £92/month membership. There's no cooling period that you… Read Full Review

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★★☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Dirty badly maintained club”

Written on: 28/12/2012

I have been a member at this club for 10 years now. Originally it was called Amida and was an adult club. Since David Lloyd took over, the club has gone downhill steadily. The club is rumoured to have spent its budget for this financial year, and consequently the maintenance has suffered. Spin dryers constantly do not work, the cleaning staff all of whom are not british are a disgrace, the club is filthy with rubbish everywhere. The club wasted over a million ound building a childrens area to… Read Full Review

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★★★★★
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“AMAZEBALLS”

Written on: 20/12/2012

I just love ducks and gnomes. Especially the garden variety… Read Full Review

Thefairpress's Comment

Written on: 05/05/2013

sorry, you probably didn't realise that you are talking about David Lloyd. They don't have ducks nor gnomes.

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Dirty and management are useless”

Written on: 15/12/2012 by ChrisGrif (1 review written)

Have been a member at David Lloyd in Canmore boulevard solihull area for two years. Started well love the ground staff and reception. Lots of friends there Noticed place going downhill and despite numerous complaints to management nothing has been done. Months old chewing gum stuck to the machines. Machines not working. Thick dust years old on topmofnducting and vents. I have given my notice tomquitbto be told it has to be three months notice. What can I do. Chris g… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“LUTON .Dirty and Badly Maintained”

Written on: 05/12/2012

I have been a member 10 years. It has being going downhill for years. The men's showers only ever get sluiced out, not cleaned. There is mould on the ceiling,the wall tiles are covered in scale. In the changing rooms the floor covering is cracked and broken. Repairs consist of applying 'Hazard Tape'. The maintenance man is a joke. He cannot even put a screw in straight. Check out the finger plates on the doors upstairs that he has repaired. Machine maintenance is very poor.Many of the seats and… Read Full Review

Anananggrgr's Comment

Written on: 24/12/2012

Completely agree with above comments about the Luton branch - they really don't care about their existing customers. They apply aggressive sales tactics to secure new business - that is their primary objective - and the Fitness First deal mentioned above really leaves a nasty taste. If you like training in the evenings they will make you feel really guilty about staying until closing time, giving you evil stares as you walk out. In fact the staff make tanoy announcements in a real huff often an hour in advance of closing and fifteen minutes thereafter, sometimes closing the facilities (e.g. sauna) 15-30 minutes before they should.

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“AVOID THIS GYM”

Written on: 02/12/2012 by lizzii (1 review written)

David Lloyd Aspley Lane Nottingham I now know,after the event, that this is a common complaint with this company, as they do not want you to end your gym membership. One month's notice is required, but you must make allowance for DL to process, as the one month's notice will start from that date, and so you are made to pay for an extra month. Make no mistake, they WILL get debt collectors onto you. TOP TIP Get a receipt when handing in your notice… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“personal data held indefinitely”

Written on: 27/11/2012 by milo_niko (1 review written)

appalling customer service and nazi style interrogation in order to get hold of all personal data that they WANT to hold indefinitely! I refused that in Kingston branch. I'm grateful I'm not a member of this £350 milion in-debt sinking ship with 1.4* stars out of 5* on average customer experience :)… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Swimming classes for kids-DANGEROUS!”

Written on: 26/11/2012 by pak_yelena (1 review written)

We have joined David LLoyds in Raynes park, as they advertise themselvees as a family oriented sports club. As we had half term holidays, I have signed up my odler boy (4 years old at that time) to swimming classes with Szymon. On the first lesson, he had 4 kids, they have divided the teaching area from rest and were right next to lifeguards. What happened next? He took off all the swimming vests (the ones that hold childern afloat), even though, I told him that my son can not swim. In ten… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Scam artist”

Written on: 22/11/2012

The worst customer service ever, Enfield has poor management and poor facilities which are not maintained. Try and talk to head office who are useless avoid at all costs… Read Full Review

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★★☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“customer service free zone”

Written on: 15/11/2012

I was thrilled to join my new David Lloyd club in Farnham when it opened last year. The facilities are fabulous and there is a lovely feeling of spaciousness. Membership is expensive compared to other gyms but I didn't mind paying for what I thought was the best. The staff on the desk are great but behind the scences customer service just doesn't seem to exist. There is a comments box which apparently is emptied daily. The first time I placed a comment requiring a response in it I heard nothing… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Gym Business without any moral compass - AVOID”

Written on: 14/11/2012

The DL Gyms are run primarily on a financial basis rather than the customer from their UK Centre. Profit motive and unprofessional behaviour are the norm. Customer service or satisfaction is not a priority. This business deserves to be shunned by the general populus and vanish. I was a member since its inception and ownership of Riverview, Clonskeagh, Dublin. I had to give up my membership arising from medical reasons as to continue would be hazardous to myself and other Gym members. All… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Scam Artists”

Written on: 10/11/2012

By the time that they acknowledged my cancellation, I was 3 days over my 11th month, which would allow me to cancel my contract when the 12th month came around. As this was now over my time period, I am forced to pay not only the 12th month, but additional 3 month too. When I have tried to contest the matter, I was faced with rude obstructive staff. This is a vile, souless money sucking company that people should avoid at all cost!!… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Double rip off!!!”

Written on: 06/11/2012

As a member of David Lloyd Narborough since the place opened 5 years ago not only did I get caught on the 3 month cancelation issue but they also ripped me off on yet more small print with personal training vouchers, warning to all they expire after 12 weeks, this may seem a while but my plan was to have a PT session once a week then train twice more using the same techniques thus making my £350 go a little further. Following an injury lay off then the summer hols I booked in to use the… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Scam”

Written on: 30/10/2012

Joined the club in Watford expecting to get what I paid for, I didn't. It is terrible. And to top it all of, they scammed me with the same old stuff that has happened to loads of other people, by saying they're signing you up to a 3 month contract, and giving you the 12 month contract papers to sign and forcing you to pay for the remainder of your unwanted contract. Would rather be unhealthy than pay this place any more money… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Joining Vouchers”

Written on: 30/10/2012

Had a awful experience with David lloyd and was treated like a complete muppet. I was recommended via a friend who was told they would receieve vouchers for recommending a friend. Vouchers where never issued then advised they can take a while then told they had expired ? i questioned this and might as well been talking to a brick wall, very unhelpful staff. I also found out they sent my friends vouchers to my email address then was told it was my fault by a very agitated manager. i have since… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“what happen when you try to cancel - ”

Written on: 24/10/2012

I have been on and off member for past 4 years. every time I try to cancel they some or other would not accept my cancellation until at least get one month after. This time I tried to cancel membership team would not respond and send me debt collection to hassle me without accepting my explanation. I have only to give one month notice according to me contract but has b een asked to pay for another three month. worse team in this earth I only went back because the atmosphere is good but the… Read Full Review

K.a.b's Comment

Written on: 27/10/2012

I know how you feel. I am 'having fun' with them now...and ARC (Europe) Limited - I appreciate however that ARC do not have sufficient details of why they are chasing so do not hold any negative feelings towards them.

I have a situation where they added a second individual to my membership without any form of authorisation or even acknowledgement from myself. I raised this issue in May when I received my 'Cancellation' receipt yet they still did not address my questions. We are now in (nearly) November and ARC are chasing me for £202.50 I am not happy with this and am confirming my rights and where I go from here - I will be seeking legal advice.

I though the gym itself, i.e. facilities were decent but I think their treatment of people who terminate their membership is...well, disgusting. I'm not happy.

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Buyer Beware - David Lloyd Not A Customer Friendly Company”

Written on: 19/10/2012

I and my family (six people) joined David Lloyd and paid the annual fee in advance, at no point during the sales process did they point out the 3 month notice period (we would have remembered). We found the children's facilities were not what we were led to believe, with many requiring additional fees!! Therefore, we didn't attend as a family that was the original reason for joining. I used the gym four times a week and the personal trainers at least once a week and one of my children had… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Vile company ”

Written on: 10/10/2012 by Wayjay1984 (1 review written)

I joined last year and paid for a year upfront. The staff and gym was ok but not really worth the money. Due to a major shoulder injury and needing surgery I told them I wouldn't be rejoining they said that was fine but failed to tell me I had to email or write a letter to then to cancell. I received no bill letter or phone call just a letter from a collection agency threatening legal action unless a paid £342 in 10 days when I spoke to their staff they told me "u should have read the small… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“The worst health club ever!”

Written on: 09/10/2012

They really need to work on their terms and conditions and they need to ask their staff to learn them, starting from managers until the front desk! terrible customer services. tricking and lying to the customers is their approach! Their services look tempting before you join (nice indoor/outdoor pool, tennis courts, nice gym, never busy etc), but once you join they don`t take care of you as a customer and it is also so expensive!! It is not worth it to join David Lloyd under any circumstances!… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“David Lloyd is a total rip off”

Written on: 08/10/2012 by bg-123456 (1 review written)

I have had a terrible experience with David Lloyd gyms, from being mis-sold at the start to having money taken out of my account when it shouldn't have been. I've also been harassed for payments I don't owe. It's got so bad that I have built a website to share my story and hopefully stop others from making the same mistake as I did and joining this totally incompetent company. You can see my full story at davidlloydripoff.co.uk… Read Full Review

Juliebelle's Response to bg-123456's Review

Written on: 07/11/2012

This is a dishonest organisation. They are in the business of gaining membership through deception and reading the comments on this site prove this. I am a new member of this club and have been subjected to miss-selling and I have registered my complaint with Trading Standards. I am pursuing my complaint and will not rest until it is sorted. I think we are all running scared because we dont want our credit files affected by this unscrupulous organisation. I joined David Lloyd specifically for its year round outdoor swimming pool facility which is what they sold to me. One month after joining they put up a sign saying that they are going to close it for five months. I am actively pursuing this complaint and will keep this site informed of progress.

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