David Lloyd Leisure Health Club Reviews - www.davidlloyd.co.uk

★☆☆☆☆
1.4 / 5
12% of users recommend this
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David Lloyd Leisure Health Club - www.davidlloyd.co.uk

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Misleading information on renewal at point of sale -...”

Written on: 07/06/2013

We were told on renewing our membership last year that cancellation was one month's notice - this was said repeatedly by the member of staff who processed the renewal and we didn't notice that the paperwork said differently. Also, the cancellation period does not start until the NEXT calendar month AFTER the one in which you have written to cancel membership. So we have just had to pay over £300 to cancel our membership!!! Three month's worth of membership to cover the three month's notice… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Never Again - Vile Company-its all about the money!!”

Written on: 05/06/2013

I joined David Lloyd Bromsgrove with my family in 2010 and paid an annual membership in advance. The facilities were good and the gym staff were excellent, but the facilities were not what we were led to believe in respect of the children, hence they rarely used the club. When I came to renew my membership along with another member of my family, we were told that we had to give three months notice for the family members who were not renewing and pay the fees. Myself and my partner were not… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“I have never in my life been exposed to such appalling...”

Written on: 29/05/2013

I have never in my life been exposed to such appalling rudeness and lack of customer service. Not only was the Children's Activity Manager one of the most disrespectful people I have ever encountered, the entire experience was insulting. The service appalling and the staff rude. Who do these people think they are? I would never ever recommend David Lloyd to anyone who knows how to say please or thank you. Bullying staff, yes. Customer service NO… Read Full Review

Redalk's Comment

Written on: 19/06/2013

Couldn't agree more! Lazy, rude, incompetent staff. Courses for the kids that occur additional costs, run by teenage staff that have been poorly trained.

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★★★★★
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“MONEY WELL SPENT!!”

Written on: 22/05/2013

My wife and I retired last year and decided to join a good gym. We were already members of a local council-run health centre which was OK but lacked in 'pamper' facilities like a sauna, swimming pool, restaurant etc. So we spent a few days touring the entire Dartford/Gravesend/Bexley area, settling on David Lloyd Dartford as top of our shortlist. What nearly put us off - and thank goodness they didn't - were the awful reviews on this and other review websites ...?? That was in January and… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Disgraceful management and customer service at Farnham”

Written on: 11/05/2013

Beware of this gym if you are planning pregnancy or fall pregnant and can't exercise... They will not make any allowances and ignore the clauses of the contract that you can apply, instead their line is they will only allow you to suspend your membership for up to 9 months but you have to continue to pay 25% of the monthly fee...for what exactly?! The suspension provision doesn't say it applies to pregnancy. They take at least three weeks to respond, are too busy to have a meeting or see you… Read Full Review

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★★★★★
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Great gym with passionate staff”

Written on: 09/05/2013

I've been a member for 7 years at solihull south. I've always been really impressed by the friendliness of all staff, as well as their professionalism and passion for helping everyone on their fitness journey. Over the past several years I've had debilitating health issues yet they have been incredibly helpful to enable me to overcome these problems, going way above and beyond the call of duty. I can not thank them or recommend them enough… Read Full Review

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★★☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Stay Away”

Written on: 04/05/2013

Beware do not join this gym unless you want to be disappointed. We have been members for a few years, great management staff......they left. Exposed an incompetent bully of a general manager. Changed their menu to dictate that you can only eat chick peas and lettuce, they added specials when it failed. When you asked for these there is never enough food in, if you are lucky to order a meal of choice it's hit and miss whether its edible. You are treated like it should be a privelidge for you to… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Awful.. Totally lacking in customer service skills”

Written on: 20/04/2013

David Lloyd offers very little value for money and the customer service is appalling. My experience as a member was awful.. Needless to say I cancelled my membership counting down the days of the 3 months notice I had to give. This company lacks customer service skills. There are a few exceptions to this but in general I would say the attitude of staff is awful! Unhelpful and pretentious! Don't waste your money!… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Worst leisure centres in the country”

Written on: 17/04/2013 by Saifkhan (1 review written)

Disgusting people and appalling customer services... Don't get deceived by the innocence of their staff members, better pay a bit more some where else for a better treatment. … Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Appaling reception service ”

Written on: 15/04/2013

Although i am not a member I got in contact 3 times with my local david lloyds. The first time I went there I was actually dissapointed by the look of the reception. Before going there and hearing how expensive and exclusive their gyms are, I was very dissapointed by the outdated old looking reception. My local council gym looks 100% better, their reception staff are really nice and helpfull and the membership is half the price. I got in contact with them few more times after and the staff at… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Appalling customer service”

Written on: 11/04/2013 by emmaleighnixon (2 reviews written)

David Lloyd have no respect whatsoever for loyal customers. Their customer service is the worst I have ever experienced. All was going well with our family membership until with no consultation they pulled all the 6pm classes for our 3/4 year old. Despite lots of complaints from existing customers and the classes being oversubscribed their pathetic argument was it was too 'excitable' for these children to be doing classes at 6pm. (More like too costly but they won't say that will They!)… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“very poor value for money”

Written on: 10/04/2013 by bdi123 (1 review written)

Brighton club entices you with the heavy salesman promises but beware once you sign up they have no membership consideration. Rude unhelpful staff - but they have your money. don't get me wrong its Lovely looking club with a nice swimming pool but its a sign up grabber. Every person that I know in the area has left this club with a similar grumble the staff are dreadful and make the whole place unpleasant. When you complain about the dirty showers or a piece of equipment broken their reply is… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Bullying tactics used by David LLoyd gym”

Written on: 09/04/2013 by apple03 (2 reviews written)

Have enjoyed using the outside pool over the last four years.It was the only health club to have an outside pool (the other clubs that I looked at only had inside pools) so that is why I joined even though it was approximately twice the price of these other clubs. I explained this point at the time of my joining of my joining.. However, at no point during my signing up meeting, was it pointed out that even though I had taken full membership that David Lloyd would place such restrictions on the… Read Full Review

Malski's Response to apple03's Review

Written on: 04/06/2013

Have you had any progress with this?
I am in a similar position but I joined for the Tennis Courts told Access is first come first served if you call at 8 am you will get a court - no joy for months so complained only to be told the sell regular court slots to members - so they were never available to start with except from 9pm onwards - total joke.

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Money grabbing greed, and adding to misery”

Written on: 27/03/2013

I joined David Lloyd, Farnham and subseqentley had a leg injury at work. Would DLK accept this?... NO, they required doctors letter, my doctor charged £18 for the letter, then they said it wasn't produced in good time etc etc etc... The story goes on. If you have an injury and incapacitated or are made redundant from work, this is bad enough in a recession... David Lloyd will add to your woes by threatening court proceedings and setting debt collectors onto you. Never ever ever again will I… Read Full Review

Fashionforum's Comment

Written on: 09/04/2013

Totally agree- customer service is disgusting, do not join this gym.

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Apple03's Comment

Written on: 10/04/2013

would you sign a petition to reduce the amount of notice required to leave David Lloyd

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Apple03's Comment

Written on: 10/04/2013

would you sign a petition to reduce the amount of notice required to leave David Lloyd

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Apple03's Comment

Written on: 09/04/2013

I am not surprised as I had been a member for four years and finding that they had restricted the outside pool to such an extent that I can not now use it I tried to speak to someone at reception but they just toild me to write a letter which they will not even address instead passing me to their solicitor who is threatening me with court. There is no such thing as customer service their preference is to simply bully their clients. Obviously they think it is fair to change access to the facilities that you pay so much for so altering the whole nature of what you sign up for and guess what they don't explain that they will do this when you join up. They then expect you to pay 3 mpnths notice when I can't even get to use the pool and all this on a full membership tarriff. Obviously the fact that they have had over four years money is not enough they think they will then take you to court to make you pay for a facility that they then withdraw. I am disgusted with their attitude

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Apple03's Comment

Written on: 09/04/2013

I am not surprised as I had been a member for four years and finding that they had restricted the outside pool to such an extent that I can not now use it I tried to speak to someone at reception but they just toild me to write a letter which they will not even address instead passing me to their solicitor who is threatening me with court. There is no such thing as customer service their preference is to simply bully their clients. Obviously they think it is fair to change access to the facilities that you pay so much for so altering the whole nature of what you sign up for and guess what they don't explain that they will do this when you join up. They then expect you to pay 3 mpnths notice when I can't even get to use the pool and all this on a full membership tarriff. Obviously the fact that they have had over four years money is not enough they think they will then take you to court to make you pay for a facility that they then withdraw. I am disgusted with their attitude

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Amazingly poor customer service ,all bright eyed when...”

Written on: 18/03/2013

Amazingly poor customer service ,all bright eyed when trying to get your money then when they have it there atitude turns to one of go away im busy .these clubs are lousey and the threats about debt collectors are true they make no attempt at resolving problems, please do not waste your money on this bunch of amatures ,gave 1 star only because there isnt an option below that… Read Full Review

Apple03's Comment

Written on: 10/04/2013

Would you sign a petition on Twitter to reduce the amount of notice required to quit a David Lloyd Gym

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Apple03's Comment

Written on: 10/04/2013

Would you sign a petition on Twitter to reduce the amount of notice required to quit a David Lloyd Gym

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Hopeless useless dump”

Written on: 18/03/2013

Not happy.. I was a member of hatfield gym, the staff are very friendly but thats as good as it gets. The sauna is like the black hole of calcutta, the bulbs blow and it takes them months to replace them ( i think it was around 6 months the first time) the steam room often smells of urine, the jacoozi has a layer of black scum round the rim and for £80 pcm i expect the place to be faultless, i wouldnt mind if it was a cheeper 'back street' gym, but david lloyds is a big set up, and very… Read Full Review

Apple03's Comment

Written on: 10/04/2013

would you sign a petition to reduce the amount of notice / money needed to quit David Lloyd

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Sue391's Comment

Written on: 18/08/2013

Bushey is the same...non-one takes responsibility, the Manager is absolutely useless!!

My mother in law wanted to join Bushey as shes over 60 and they used to have a reduced membership..thats all changed now..its over 65!!! Took her 7 minutes before someone answered telephone at Bushey this morning...after putting phone down three times in between. Needs someone from tv to secretly film..ha ha...

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Avoid Bushey branch”

Written on: 15/03/2013

Rude staff Reception staff where as dumb as two planks… Read Full Review

Apple03's Comment

Written on: 10/04/2013

please sign petition on Twitter

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★★☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“3 month notice penalty!”

Written on: 15/03/2013

David lloyds gyms are for people who like to concentrate on what they are doing and who likes their own space at the gym. I and my family (4 people) joined them ages back and we have only paid £150 a month, the facilities were AMAZING! However when my father sadly lost his job we were forced to cancel our memberships, and this is where the POOR customer service delt with us in appropriate way. Even tho my father claimed that he cannot afford to pay for the gym, they asked us to pay £450… Read Full Review

Apple03's Comment

Written on: 10/04/2013

please sign the petion on Titter to reduce the money/time needed to quit David Lloyd

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“David Lloyd Worthing West Sussex”

Written on: 14/03/2013 by Sittingbourness (1 review written)

What a Pity when the staff get trained to take your money they don't get trained on the basics of customer services. Went to query a membership break due to new baby on the way yet staff and sales managers so rude to me, I immediately changed my mind and demanded to cancel. Only to be told I was 10 days past my years cancellation date and had to pay another 3 months. Went in a happy customer left in utter disbelief and no chance my family or close friends will be joining again. Virgin here we… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Ipswich DL”

Written on: 11/03/2013 by mark252071 (1 review written)

The disgusting customer service at David Lloyd is legendary. My wife and I both paid our membership fees a year up front by credit card to secure a discount. She had to cancel for medical reasons and so gave the months notice required by the contract. DL don't believe members who give notice for medical reasons and demand a confirmation letter from doctors. Because her Dr didn't produce the letter quickly enough, DL said the notice period would have to start from the beginning of the next month… Read Full Review

Savvygymuser's Response to mark252071's Review

Written on: 14/03/2013

Hi, do you think it's unreasonable to expect a doctors note to prove an illness that stops you training? I'm sorry to hear that your wife had some medical problems, but suppose she was just trying to wangle out of her gym contract? As several thousand people must do at each gym every year.

Last time I checked DL was a legitimate business, looking to make money.

DL do conform to the OFT standards with their gym contracts (They are one of the few who do!) which actually only covers the length of time a contract can be for, not valid reasons for cancelling early.

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