David Lloyd Leisure Health Club Reviews - www.davidlloyd.co.uk

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1.4 / 5
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David Lloyd Leisure Health Club - www.davidlloyd.co.uk

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Beware of cancellation policy”

Written on: 15/11/2013 by ajay0708 (1 review written)

When my wife and I signed up at this Gym we paid a year in advance. We signed a contract, but didn't read the small print. We were not told that our membership would be automatically rolled over into another year and we were not told that we had to give three months notice if we wanted to cancel. We were not given a Membership Handbook. A few weeks ago I received a letter saying that our membership fee had risen by over £300 to over £1,700 for off-peak. I immediately cancelled. I only… Read Full Review

Rogerforte's Response to ajay0708's Review

Written on: 29/11/2013

Yes the exact same thing has happened to me with Harpers leisure centre in Downham, I sign up for a 12 month contract, ended up staying for 13 months then cancelled my contract and have been bomb-barded with harrassing texts and phone calls asking for an additional months payment.

I have sent emails and letters to the head office but all they keep saying is its in the terms and conditions, to make matters worse the gym was closed for two weeks for updating, but they still took my monthly payment even though i could not use them gym?

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Japeas's Response to ajay0708's Review

Written on: 30/11/2013

Hi
Was looking through the internet for people having similar problems to us and found this. Ours was cancelled in September for December but they say they have no record of it. Can I ask how your situation resolved itself?

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Ajay0708's reply to Japeas's Comment

Written on: 30/11/2013

I've had my dispute over money settled by David Lloyd. They admit they made a mistake. However, I remain unhappy that I was not told my membership would roll over or that I needed to give three month notice. I've written to them, complaining, and I'm waiting for a response. I may write to the Office of Fair Trading about them. I can tell you that when they thought I owed them money they were threatening me with debt collectors from day one and I was then harassed with phone calls and emails.

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“nasty horrid bullies”

Written on: 09/11/2013

was a big part of my life ,i have now been banned for doing nothing they r treating me as the villain not the victim Read Full Review

Marcopollo1's Comment

Written on: 27/12/2013

and well arrogant

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★★★☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Marlborough - Becoming tired looking and dirty”

Written on: 03/11/2013

I absolutely love the classes and the instructors are great however I have been a member for the past 4 years and the club is now looking very old and tired. This week alone I can note that the ladies toilet is leaking, sanitary machine out of order, by 10 am on the weekends the toilets are filthy, there is a problem with the heating in the changing rooms. The men's changing room benches have been taped up now for at least 2 months, the sofas in the cafe area are ripped and I have never once… Read Full Review

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★★☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Poor hygiene and a low standard of customer service! ”

Written on: 03/11/2013 by PaulCrowther (1 review written)

I joined the David Lloyd in Cheadle as it is near to where I work and I wanted a club that was relaxing. I like tranquillity and enjoy training in a nice environment. I paid a year in advance and took out a year long locker. I have had several issues but the main ones relate to the poor hygiene practises and communication with members. The changing rooms have been closed in parts on different occasions with little to no notice. On One occasion this left all members male and female to queue… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Membership service”

Written on: 30/10/2013 by Urmiladoal (1 review written)

After being a member for over 15 years I decided to leave the club as I was not using it enough to warrant the high monthly cost I always paid by direct debit and unfortunately cancelled the service amonth too early for the expiry period to leave , My case was handed over to debt collectors without a seconds thought who were very ruthless and having contacted the Lloyd membership team I got no response at all I would not recommend the cliub (to anyone)which has poor out of date… Read Full Review

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★★★☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“David Lloyd - Reading Club”

Written on: 26/10/2013

Membership prices are very high, for which I would expect near perfect facilities and customer service. Unfortunately there are common issues. The swimming pool is out of action for 8 days each year to take off or put the roof on, it has also been virtually unusable for another two weeks this year due to construction work and problems with the heating system. The steam room is also out of order or undergoing maintenance quite a lot. Communication with members is poor. There have been… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Beware beware beware”

Written on: 25/10/2013

I had a family membership which I told an ex to cancel. Instead David Lloyd let her separate the membership so I had my own membership without my knowledge and they put it on a rolling contract without my knowledge and ran up unpaid fees for me to pay when I didn't even know I had a policy in my name in the first place. Utter disgrace . This is the Hatfield gym. Avoid avoid , dishonest , rubbish… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Narborough - Terrible Customer Service and Spa in...”

Written on: 08/10/2013

Over the past few years, I have spent in excess of £2000.00 in flexible membership with David Lloyd Narborough. I have seen the level of customer service and the standard of facilities decline considerably over this period. I was hesitant about re-joining this year as I had experienced so many problems in 2012 with the outdoor pool; it was often 'closed due to insufficient chemical levels'. This seemed to mysteriously coincide with cool and cloudy weather. Draw your own conclusions there… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“DAVID LLOYD unfairly deceived members.Office of fair...”

Written on: 03/10/2013

DAVID LLOYD unfairly deceived members.Office of fair trading agrees!But still trying to charge me for months that I have no longer been a member...or so I thought!! 20 years of being a member and i'm treated this poorly. Ive been asking the head office to contact me for 1 month and still nothing!! Please share !!! … Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Greedy Management - Poor Values - Newhaven”

Written on: 26/09/2013 by julianyoung (2 reviews written)

Contract lawyers would have a hard time with Lloyds' contracts, the real kick comes however when you cancel. Extremely poor communication when it comes to their policies, they will never point out what you are doing, they will let you make the mistake then point at the contract. Disgusting, greedy, bordering on evil, steer well clear. Oh and don't bother complaining, local management are a lot more humane and personable than their head office, but at the end of the day local management still… Read Full Review

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★★★★★
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“David Lloyd bromsgrove ”

Written on: 25/09/2013 by Cola6971 (1 review written)

I have been a member of David Lloyd bromsgrove with my 3 year old son since february 2013 although I think it is expensive as a lone parent with no special rates unless you are in a couple the club is fantastic for families . The service I have received is exceptional and staff are always happy to help. I have been a member of different clubs over the years but have to say how great it is to see the manager of the club in public view alking to members and staff every day ... I would definitely… Read Full Review

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★★★☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“nice but a bit overpriced”

Written on: 19/09/2013 by xklhpxgm (1 review written)

In short, David Lloyd Manchester/ Trafford is a nice gym but a bit overpriced for what you actually get. Pros: The best changing rooms and shower facilities I've used Plently of machines and weights Outdoor pool in the summer Cons: The receptionists don't acnowledge you or say hello/ goodbye People swimming slowly/ doing breaststroke in the pool's fast lane Range Rovers parked across two spaces in the car park Poser/ snobby clientle - don't expect anyone to hold a door open for you… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“david lloyd milton keynes”

Written on: 12/09/2013 by thompsond (1 review written)

staff members are rude and unhelpful. they pride themsleve on being a family club but cant see how . they dont allow children to swim in the outdoor pool !?!?!? think its a complete rip-off much better clubs for less money… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Poor customer service”

Written on: 05/09/2013 by Mnbvcx (1 review written)

Ensure you remember your T&C's. they love to hide behind these. Warrington offers nothing personable, no common sense and thick employees who spout the same unintelligible nonsense - Especially Jess… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Reading DL”

Written on: 28/08/2013 by plinius6 (1 review written)

The two words review: "massively overpriced". When I had been quoted the price at first, I was sure there was a mistake, as it was 2.5 more than anyone else. (for the record, £78) To make things a bit more passable, the sales guy offered 12 months for 10 which made things just barely good enough for me to sign up. However, it turned out that I've been lied to (maybe there are better ways to describe this, but they would detract from the truth). Apparently he did not pass that to the head… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Teesside - Lifeguards are a disgrace”

Written on: 27/08/2013

Having been a member of Teesside for several years I have noticed a massive down slide in the quality of the lifeguards at this gym. The older guys seem to take the job seriously but the younger ones are there for a chat and the sun around the outside pool. I have witnessed one particular lifeguard sat with his cap on back to front ( very professional, NOT, but he obviously thinks he looks cool ) regularly texting on his phone whilst supposedly watching a pool full of children. The same guy… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Horrendous”

Written on: 20/08/2013

Took 3 month's membership for the 4 year old. All kids activities during day time only. Not letting wife to drop/pick him up. Not allowing wife as social guest. Basically not following their own T&C and not allowing to cancel. Coercing wife to take membership too. When I questioned it, reply was "we force 98% of members to take family/wife membership, this is our business model, this is how we make money". Aberdeen managers arrogant and intimidating… Read Full Review

Fredupp's Comment

Written on: 21/08/2013

Agree bunch of arrogant useless people who could not care less about members only cash cash cash

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Gymmummy1976's Comment

Written on: 27/08/2013

I used to be a member at a David Lloyd up North and noticed loads of non members using the club under the guise of "just dropping of kids". Why should non members get access when members pay fees! Why didn't you just join your wife?

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“NEVER JOIN A DAVID LLOYD GYM”

Written on: 15/08/2013 by cantbreathe (1 review written)

If you are thinking about joining a David LLoyd join STOP!! They are criminals using the gym as a front. Extremely unfair contracts that lock you in a spiral that forces you to keep on paying them. When you try to cancel they force another 3 months of payments on you. Non stop payments when you try to cancel AVOID DAVID LLOYD GYMS LIKE YOUR LIFE DEPENDED ON IT!… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Cafe staff treat members with DISDAIN-Newcastle David...”

Written on: 14/08/2013

The staff receive no training in customer relations. Although there are 1 or 2 who smile and politely ask of customers requirements the rest are almost disdainful of members.In particular one young male cafe staff lad sits in the lounge seats(texting and on his lap top) and only gets up to serve at the bar area as and when customers approach the area. Saturday 9th August form 3 pm!! The most enthusiasm seen from staff is when the membership team are trying to recruit new members, who get a… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Money grabbers”

Written on: 11/08/2013

Money taken off my account straight away on the same day of the application. For personal reasons I had to change my plans so asked for the refund and withdrew my application the very next day. Then, the grief started! (I didn't even use the gym or any other services). I had to contact the Head Office... only to find out that the refund was not even processed by the very people I was talking over and over again! The contract states that I have the right to change my mind in 7 days, but I… Read Full Review

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