David Lloyd Leisure Health Club Reviews - www.davidlloyd.co.uk

★☆☆☆☆
1.4 / 5
12.5% of users recommend this
  • Value For Money

Media Gallery for David Lloyd Leisure Health Club - www.davidlloyd.co.uk

David Lloyd Leisure Health Club - www.davidlloyd.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Cafe staff treat members with DISDAIN-Newcastle David...”

Written on: 14/08/2013

The staff receive no training in customer relations. Although there are 1 or 2 who smile and politely ask of customers requirements the rest are almost disdainful of members.In particular one young male cafe staff lad sits in the lounge seats(texting and on his lap top) and only gets up to serve at the bar area as and when customers approach the area. Saturday 9th August form 3 pm!! The most enthusiasm seen from staff is when the membership team are trying to recruit new members, who get a… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Money grabbers”

Written on: 11/08/2013

Money taken off my account straight away on the same day of the application. For personal reasons I had to change my plans so asked for the refund and withdrew my application the very next day. Then, the grief started! (I didn't even use the gym or any other services). I had to contact the Head Office... only to find out that the refund was not even processed by the very people I was talking over and over again! The contract states that I have the right to change my mind in 7 days, but I… Read Full Review

Report this review
★★☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Cheam NOT SO Dream Team!!!!!”

Written on: 01/08/2013 by photosoph (1 review written)

I always deem people who write on these review sites sad - but I have to write on here to stop people joining this gym!! I have been a member of David Lloyd Cheam for 7 years - there has not been one year where the air conditioning has been working in the summer and its unbearable to work out in meaning there were lots of times I had to leave & the gym was empty. On a number of occasions a year the centre will shut at 2pm so that nonsuch school can have an open day and use the carpark and… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“staff are rude”

Written on: 27/07/2013

Staff are very rude especially dan who thinos he is something special he banjed a lot of people in the club and is coming under heavy fire fire him or else I can get everyone to switch to david lloyd kingston where the staff,are betteri… Read Full Review

Report this review
★★☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“David Lloyd Sudbury Hill”

Written on: 23/07/2013

i joined the sudbury hill david lloyd about 7 years ago, in the first 4 years i did not go much due to traveling for work, then i started to come more after changing jobs.. doing lots of classes going mornings and afternoons and evenings, most of the staff are friendly, professional however it seems the management structure is quite week there as it seemed i was seen by one as a perk of the job to persistantly come onto you and if you or in my case i made it clear your here to train and go home… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Never Never Never Again”

Written on: 17/07/2013

David llyods is a like a bank pretty from the out side poor service from the inside. Do not bother if you have spare money to splash open a Gym in your Garage… Read Full Review

Report this review
★★★★☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Excellent club...but be smart before joining!”

Written on: 06/07/2013

I just joined the Glasgow West End one a week ago, and because DL is considerably more expensive than other gyms I had to think long and hard about joining and decided to do my research by looking at websites like this. I agree with other posters that the 3 month notice period isn't made that clear by the membership staff who appear to be on commission and desperate to make a sale. That said, I'm very glad I joined, it's an excellent facility and it is totally geared towards people like me… Read Full Review

Laura_75's Comment

Written on: 11/07/2013

What is the actual monthly amount for two adults and two kids. Live round the corner from the Glasgow West End one and they are offering a free trial week just now and then flexible membership options. I was quoted £135 per month with a £90 joining fee a few months back.

Reply to this comment
Report this review Read 1 Comment
★★★★★
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“New members for 2013”

Written on: 28/06/2013

My wife and joined the Exeter David Lloyd a few months age because we were fed up with. Our local swimming pool facilities. What we did not expect was the perfect and see less service we have received so far. We are now regular and frequent users of the gym because of the patient and helpful approach of the trainers. We are more often than not welcomed as we walk through the door and given a cheery good bye as we leave. The three month notice period was clearly explained and time was taken… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“contemptuous treatment of members”

Written on: 27/06/2013

Do not join any DL Gym ! They are happy to charge extortionate fees but then treat you like dirt. My experiences at the Southampton club include removal of other peoples monies from my bank account, dirty gym & even dirtier changing rooms. TV screens not working, equipment lying around creating a hazard & ignored by gym staff as they stand around chatting. Complaints to management (I use that term loosely) are ignored & when I have attempted to elicit a response as a follow up I am expected to… Read Full Review

Report this review
★★★★★
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Great club in Farnham”

Written on: 26/06/2013

I wanted to post something positive here as all the moaners seem to be adding comments. I had a great experience at Farnham... Great staff and a great PT in Matt. The club is brand new and has great facilities. Yes it's a 12 month contract but you know that at the start... Just like a mobile phone. The reception team are lovely and so are the spa therapists. I love the Friday night spa socials. All in all a pretty good gym… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Dirty swimming pool ”

Written on: 23/06/2013

The swimming pool water at the Fulham Broadway branch is often quite dirty - with lots of suspended dirt in the water. It is often not possible to see from one side of the pool to the other, due to all the dirt (e.g. makeup, bodily fluids) in the water. Furthermore the water has a strangely unpleasant bitter taste. I have told the staff this on multiple occassions. One member of staff was very helpful, whilst on another occassion a different member of staff was rude, arrogant and dismissive… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Only want your money DO NOT JOIN ”

Written on: 18/06/2013 by theghost12 (2 reviews written)

I paid up for a full 12 months, which has now ended, I injured my back in early Sept 12 so was unable to go, before this I was a regular user.. After a lengthy absence I got out of the routine, thinking well come end of May I won't bother renewing. To my amazement and anger I find out that I have to give 3 months notice, the best is they hide this away when you sign up and make no mention of it sneakily hiding it in the paperwork. So I find myself now paying them 3 months or end up with debt… Read Full Review

Report this review
★★☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“David Lloyd never again”

Written on: 13/06/2013 by Elionotarianni (1 review written)

Member for 21years. At the beginning privately owned great club. Now greedy, inconsiderate, intolerant Corporation. I had a discount at Finchley, when I purchased food with my children. Not a great deal , 15%. This was withdrawn when my membership card was lost. No more discount as I was not entitled to it. So I tried to cancel my membership(21 years counted for nothing) Went into Finchley office to cancel but was told to put it n writing(a By couldn't thy do it then?) Sent email to cancel… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Shocking company..shocking customer care”

Written on: 08/06/2013

I joined 1 year ago and decided to pay up front as I was not going to be in the area for very long. 11 months in I had the usual calls and emails asking if I wanted to carry on, to which I replied "no...this was only a temporary solution for me as I explained when I joined but thanks for calling". 1 month after my 12 month contract has expired I get a letter from a debt collector asking me for 99 pounds on a balance on 385.85. I call the gym and ask what it was for as I had told the membership… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Misleading information on renewal at point of sale -...”

Written on: 07/06/2013

We were told on renewing our membership last year that cancellation was one month's notice - this was said repeatedly by the member of staff who processed the renewal and we didn't notice that the paperwork said differently. Also, the cancellation period does not start until the NEXT calendar month AFTER the one in which you have written to cancel membership. So we have just had to pay over £300 to cancel our membership!!! Three month's worth of membership to cover the three month's notice… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Never Again - Vile Company-its all about the money!!”

Written on: 05/06/2013

I joined David Lloyd Bromsgrove with my family in 2010 and paid an annual membership in advance. The facilities were good and the gym staff were excellent, but the facilities were not what we were led to believe in respect of the children, hence they rarely used the club. When I came to renew my membership along with another member of my family, we were told that we had to give three months notice for the family members who were not renewing and pay the fees. Myself and my partner were not… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“I have never in my life been exposed to such appalling...”

Written on: 29/05/2013

I have never in my life been exposed to such appalling rudeness and lack of customer service. Not only was the Children's Activity Manager one of the most disrespectful people I have ever encountered, the entire experience was insulting. The service appalling and the staff rude. Who do these people think they are? I would never ever recommend David Lloyd to anyone who knows how to say please or thank you. Bullying staff, yes. Customer service NO… Read Full Review

Redalk's Comment

Written on: 19/06/2013

Couldn't agree more! Lazy, rude, incompetent staff. Courses for the kids that occur additional costs, run by teenage staff that have been poorly trained.

Reply to this comment
Report this review Read 1 Comment
★★★★★
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“MONEY WELL SPENT!!”

Written on: 22/05/2013

My wife and I retired last year and decided to join a good gym. We were already members of a local council-run health centre which was OK but lacked in 'pamper' facilities like a sauna, swimming pool, restaurant etc. So we spent a few days touring the entire Dartford/Gravesend/Bexley area, settling on David Lloyd Dartford as top of our shortlist. What nearly put us off - and thank goodness they didn't - were the awful reviews on this and other review websites ...?? That was in January and… Read Full Review

Report this review
★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Disgraceful management and customer service at Farnham”

Written on: 11/05/2013

Beware of this gym if you are planning pregnancy or fall pregnant and can't exercise... They will not make any allowances and ignore the clauses of the contract that you can apply, instead their line is they will only allow you to suspend your membership for up to 9 months but you have to continue to pay 25% of the monthly fee...for what exactly?! The suspension provision doesn't say it applies to pregnancy. They take at least three weeks to respond, are too busy to have a meeting or see you… Read Full Review

Report this review
★★★★★
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Great gym with passionate staff”

Written on: 09/05/2013

I've been a member for 7 years at solihull south. I've always been really impressed by the friendliness of all staff, as well as their professionalism and passion for helping everyone on their fitness journey. Over the past several years I've had debilitating health issues yet they have been incredibly helpful to enable me to overcome these problems, going way above and beyond the call of duty. I can not thank them or recommend them enough… Read Full Review

Report this review
overview