David Lloyd Leisure Health Club Reviews - www.davidlloyd.co.uk

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David Lloyd Leisure Health Club - www.davidlloyd.co.uk

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Complete lack of customer awareness”

Written on: 24/02/2014

Having decided over the weekend to finally take the plunge and join the gym, I discover that David Lloyd Warrington makes the most sense, geographically. So, I call them up to ask about their membership costs, and their peak and off peak operating times, as the website only states that off peak is after 4pm. The receptionist tells me that the person I need to speak to is currently on a call and would it be ok for her to call me back. I explained that I just need to know your prices and… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“awful”

Written on: 04/02/2014

Dont like how kids are not allowed tocgo inside from the membership card… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Overpriced, Woefully Inadequate Complex Complaints System ”

Written on: 29/01/2014

I paid £260 per month for over 5 years at David Lloyds Nottingham Aspley and never ONCE received so much as a free guest pass and when I asked for 3 guest passes in 2013 i was refused so instead I took my guests to Riverside for lunch.. The air conditioning was non functional last year for 3 moths and i made numerous complaints and even handed in my notice to quit in September last year and have an Escalated Complaint ongoing purely because not one person at David Lloyds actually cares about… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“HOW TO CANCEL YOUR MEMBERSHIP & DIRECT DEBIT INSTANTLY”

Written on: 09/01/2014

This is my Guide to Cancelling your David Lloyd Membership and Direct Debit without any comeback!!!! Why Pay for this Overpriced, Poor Service, Dreadful Customer Service, Rip Off, Dirty Grubby, not maintained, Give Us Your Money Grabbing David Lloyd Membership!!!!!!!!!! If you want to leave this Low Class Establishment without any comeback you must: Make a Complaint in writing Headed COMPLAINT & LEAVING LETTER to a Manager or Account Manager with ALL matters of Breaches of Health & Safety… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Never recommend David Lloyd -ruined Daughters...”

Written on: 06/01/2014

I am really disappointed about the way that David Lloyd Thames Valley Park have dealt with a membership issue with my daughter. The worry caused by this handling has ruined her Christmas. The issues centre around the contract she thought she was signing with their staff member (with two others present as her witnesses), compared to what she actually ended up signing. When she attempted to cancel she was informed that she had signed a 12 month contract - not what she thought had been sold to… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“STAFF APPALLINGLY RUDE AND PUT PHONE DOWN ON ME !!”

Written on: 04/01/2014 by john6666 (1 review written)

I went on the website and wanted to know how much a membership was for the Newcastle branch and as the direct number said members call, as i was not a member, I called the number beginning 08 that was on. I then got through to a female on 4.30pm who said I had called the wrong number and why did I not call the direct number. I said it said members call only and she said subsequently started arguing telling me I was wrong and did I want help or not as if I did not she would put the phone down on… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“no one tells you what in small print”

Written on: 02/01/2014

join david lloyd believing it to be for a year with one month free, turns out you pay for a years membership and get your free memberships at the end of the year so end up in a rubbish club for 13 months rip off… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“expensive, overrated,arrogants”

Written on: 27/12/2013

no need to add any other comments… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Membership enquiry”

Written on: 04/12/2013

I visited David Lloyd in Cheadle earlier today. I have been a member previously and had cancelled due to a minor health problem. I'm now ready to go back and went along with a friend to discuss membership options. Firstly I must say that the gym is looking a little tired but is undergoing a refurb so should be okay longer term. The problem starts with the sales staff, the young girl we spoke to was at times rude, arrogant and patronising. She was less than encouraging and as a result I won't… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Rip Off ”

Written on: 01/12/2013

I joined David LLoyd and was told that after the first 12 months I could give 1 months notice to leave. Not so apparently, I tried to cancel my membership and its three months notice at an extra cost of £199 if you cancel after the initial 12 month !. If you are thinking of joining them my advice would be don't believe everything you are told, read the small print - my mistake not to as apparently its on there and look round Pure Gym instead - much cheaper for practically the same equipment… Read Full Review

Marcopollo1's Comment

Written on: 27/12/2013

the same happened to me.

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Awful Club, and awful staff”

Written on: 25/11/2013

A disappointing club from start to finish, and when I tried to leave after my initial one year end period, I was stung for an extra £200 for the privilege. I simply can not emphasise enough how much I would recommend joining another club (perhaps local council club, virgin active, nuffield, or independent.) Do not join David Lloyd. Especially the Farnham club. It's a monster rip-off, and their staff are horrible… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Beware of cancellation policy”

Written on: 15/11/2013 by ajay0708 (1 review written)

When my wife and I signed up at this Gym we paid a year in advance. We signed a contract, but didn't read the small print. We were not told that our membership would be automatically rolled over into another year and we were not told that we had to give three months notice if we wanted to cancel. We were not given a Membership Handbook. A few weeks ago I received a letter saying that our membership fee had risen by over £300 to over £1,700 for off-peak. I immediately cancelled. I only… Read Full Review

Rogerforte's Response to ajay0708's Review

Written on: 29/11/2013

Yes the exact same thing has happened to me with Harpers leisure centre in Downham, I sign up for a 12 month contract, ended up staying for 13 months then cancelled my contract and have been bomb-barded with harrassing texts and phone calls asking for an additional months payment.

I have sent emails and letters to the head office but all they keep saying is its in the terms and conditions, to make matters worse the gym was closed for two weeks for updating, but they still took my monthly payment even though i could not use them gym?

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Japeas's Response to ajay0708's Review

Written on: 30/11/2013

Hi
Was looking through the internet for people having similar problems to us and found this. Ours was cancelled in September for December but they say they have no record of it. Can I ask how your situation resolved itself?

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Ajay0708's reply to Japeas's Comment

Written on: 30/11/2013

I've had my dispute over money settled by David Lloyd. They admit they made a mistake. However, I remain unhappy that I was not told my membership would roll over or that I needed to give three month notice. I've written to them, complaining, and I'm waiting for a response. I may write to the Office of Fair Trading about them. I can tell you that when they thought I owed them money they were threatening me with debt collectors from day one and I was then harassed with phone calls and emails.

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“nasty horrid bullies”

Written on: 09/11/2013

was a big part of my life ,i have now been banned for doing nothing they r treating me as the villain not the victim Read Full Review

Marcopollo1's Comment

Written on: 27/12/2013

and well arrogant

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★★★☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Marlborough - Becoming tired looking and dirty”

Written on: 03/11/2013

I absolutely love the classes and the instructors are great however I have been a member for the past 4 years and the club is now looking very old and tired. This week alone I can note that the ladies toilet is leaking, sanitary machine out of order, by 10 am on the weekends the toilets are filthy, there is a problem with the heating in the changing rooms. The men's changing room benches have been taped up now for at least 2 months, the sofas in the cafe area are ripped and I have never once… Read Full Review

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★★☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Poor hygiene and a low standard of customer service! ”

Written on: 03/11/2013 by PaulCrowther (1 review written)

I joined the David Lloyd in Cheadle as it is near to where I work and I wanted a club that was relaxing. I like tranquillity and enjoy training in a nice environment. I paid a year in advance and took out a year long locker. I have had several issues but the main ones relate to the poor hygiene practises and communication with members. The changing rooms have been closed in parts on different occasions with little to no notice. On One occasion this left all members male and female to queue… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Membership service”

Written on: 30/10/2013 by Urmiladoal (1 review written)

After being a member for over 15 years I decided to leave the club as I was not using it enough to warrant the high monthly cost I always paid by direct debit and unfortunately cancelled the service amonth too early for the expiry period to leave , My case was handed over to debt collectors without a seconds thought who were very ruthless and having contacted the Lloyd membership team I got no response at all I would not recommend the cliub (to anyone)which has poor out of date… Read Full Review

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★★★☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“David Lloyd - Reading Club”

Written on: 26/10/2013

Membership prices are very high, for which I would expect near perfect facilities and customer service. Unfortunately there are common issues. The swimming pool is out of action for 8 days each year to take off or put the roof on, it has also been virtually unusable for another two weeks this year due to construction work and problems with the heating system. The steam room is also out of order or undergoing maintenance quite a lot. Communication with members is poor. There have been… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Beware beware beware”

Written on: 25/10/2013

I had a family membership which I told an ex to cancel. Instead David Lloyd let her separate the membership so I had my own membership without my knowledge and they put it on a rolling contract without my knowledge and ran up unpaid fees for me to pay when I didn't even know I had a policy in my name in the first place. Utter disgrace . This is the Hatfield gym. Avoid avoid , dishonest , rubbish… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“Narborough - Terrible Customer Service and Spa in...”

Written on: 08/10/2013

Over the past few years, I have spent in excess of £2000.00 in flexible membership with David Lloyd Narborough. I have seen the level of customer service and the standard of facilities decline considerably over this period. I was hesitant about re-joining this year as I had experienced so many problems in 2012 with the outdoor pool; it was often 'closed due to insufficient chemical levels'. This seemed to mysteriously coincide with cool and cloudy weather. Draw your own conclusions there… Read Full Review

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★☆☆☆☆
David Lloyd Leisure Health Club - www.davidlloyd.co.uk

“DAVID LLOYD unfairly deceived members.Office of fair...”

Written on: 03/10/2013

DAVID LLOYD unfairly deceived members.Office of fair trading agrees!But still trying to charge me for months that I have no longer been a member...or so I thought!! 20 years of being a member and i'm treated this poorly. Ive been asking the head office to contact me for 1 month and still nothing!! Please share !!! … Read Full Review

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