David Lloyd Leisure Health Club Reviews - www.davidlloyd.co.uk

★☆☆☆☆
1.4 / 5
561
12% of users recommend this
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David Lloyd Leisure Health Club - www.davidlloyd.co.uk

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★☆☆☆☆

“TERRIBLE NO CUSTOMER SERVICE WHAT SO EVER”

Written on: 18/01/2015

Been over charged every month since I joined and although the club admits that, I have not received my money from them. This has been going on for 3 months. I have made 9 complaints including in writing and to head office. They really don't seem bothered. DO NOT JOIN THEY ARE JUST AFTER YOUR MONEY… Read Full Review

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★☆☆☆☆

“Port Solent staff very poor”

Written on: 16/01/2015 by Schaeferea370 (1 review written)

I find the staff at port Solent very rude also found sales staff say one thing and promises you things when you join , then the manager changes it , no chance of a refund… Read Full Review

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★☆☆☆☆

“David Lloyd Glasgow West End”

Written on: 04/01/2015

Played tennis with friend and charged £20 for one session as I am a non member. Was then told it should be £40 for my one session of tennis!....but that they would waive half the fee! Ridiculously over priced with lack of clarity over true pricing structure… Read Full Review

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★☆☆☆☆

“What a RIP OFF”

Written on: 15/12/2014 by oisusan (1 review written)

Trying to cancel my contract - impossible - 3 months I have to wait!!!! I have been a member of the Farnham club for 2 years and really want to cancel as the prices keep going up but no additional facilities are added. In addition to this the weekends are a living hell. The whole club becomes a playground for the under fives. The changing rooms are taken over by screaming kids and you have no chance of a relaxing swim! I asked to cancel and was told I had to wait 3 months. This is… Read Full Review

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★★☆☆☆

“David Lloyd Renfrew ”

Written on: 09/12/2014 by BarbaraMcCleary (1 review written)

The gym has had little investment over the years. Inside looks very dated. The weights room needs totally new equipment and a makeover. The running machines are old too.the touch screen ones are hopeless and initially unresponsive. In the summer the air conditioning is a joke. It is always breaking down. Yet you pay a premium. It's the most expensive gym in the Glasgow area. General health and fitness membership costs £77 per month but they've just introduced a new monthly fee of £59… Read Full Review

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★☆☆☆☆

“hostile reception staff towards black people! ”

Written on: 08/12/2014 by zjCochrane245 (1 review written)

when you dont have your card you have to sign in even when they know you but if you are white as i saw you can just walk in disgusting!… Read Full Review

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★☆☆☆☆

“Worst customer experience I have experienced.”

Written on: 02/12/2014 by 268Riley (1 review written)

The reception and memberships manager at the Enfield Branch is very unprofessional will talk your business in front of everyone and is down right common and unprofessional in her manner, they have put our fees up without informing us so I have cancelled my direct debit and will pay in cash as I don't think they should do this without informing me first! there staff are quite nice but there reception and membership manager at Enfield lets there club down and it seems like the general opinion of… Read Full Review

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★☆☆☆☆

“customer non-service!”

Written on: 27/11/2014 by ionabus (1 review written)

The staff are generally very good. However, the managers are officious and unfriendly. Much better value for money can be found elsewhere! Classes are ok but predictable and the quality of instructors varies widely. Tennis coaches are the notable exception. Food in the cafe is not great and v. expensive. My advice? If you live in glasgow west end, go for a walk in the park instead!!!… Read Full Review

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★☆☆☆☆

“do not join ”

Written on: 27/11/2014 by Ward285 (1 review written)

david Lloyds stop sending me invitation to re join your club. I would not come to your club even if it was for free.If any of you thinking of joining do your self a favour and go some where else. costumer service are arrogant and so most of the corporate members that use these club only because they don't pay the bill them self… Read Full Review

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★☆☆☆☆

“membership is a pain in the ass”

Written on: 17/11/2014 by MiracleGriffin-Alt (1 review written)

ONCE YOU ENROLL WITH DAVID LLOYDS THERE IS NO WAY OUT!!!! THEY REQUIRE 3 MONTHS IN ADVANCE NOTICE, SO ONCE YOU GIVE THIS NOTICE YOU STILL NEED TO PAY THE CLUB 75 POUNDS PER MONTH WITHOUT ATTENDING THE GYM.BESIDES THAT, CANCELLING YOUR MEMBERSHIP, YOU NEED TO PROVIDE THEM WITH A UTILITY BILL, PROOF OF ADDRESS.IS IMPOSSIBLE TO DO THAT ONLINE OR OVER THE PHONE.ONCE AGAIN, IF YOU DON'T PAY YOUR MEMBERSHIP FOR A COUPLE OF MONTHS, YOU WILL RECEIVE PHONE CALLS ON A DAILY BASIS REQUIRING MEMBERSHIP… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 17/11/2014 by Davidson1977 (1 review written)

Bromsgrove undergoing major refurb at expense of its existing loyal customers who are still paying full price to attend. The place is a building site,dangerous,dirty,broken equipment and TVA not working.management appear not to care and avoid customers. New customers joining have 3 to 4 months free membership,where is the fairness in this?… Read Full Review

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★★☆☆☆

“Kensington - 3rd world !”

Written on: 06/11/2014 by Sunip (1 review written)

The GYM initially ticked all the boxes but alas - time highlights the cracks and holes in their pavement. 1stly air conditioning does not seem to exist - they have over the past 2 years & more instead added fans to circulate the already gross,sweaty moist air. The silicone is constantly peeling away from all areas and mouldy. Male changing room shower contains a drain gully with a grid; nicley matted with pubic like hair: day by week it never changes. Well done to the cleaners, maintenance… Read Full Review

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★★★☆☆

“Cambridge - Tatty, inflexible, expensive”

Written on: 24/09/2014 by KasonRobles (1 review written)

Hugely expensive, even more if you pay monthly, 3 months notice enforced rigidly. Vantage membership gives you a towel and entry to the members spa area, in which the ceiling is dirty and peeling due to a broken water fountain in the gym upstairs (and has been like this for 3 years). Water fountains everywhere are either broken or not working at all. Steam room door often left open (needs a spring) and last week I saw the same blob of hairdye and shaving yuk on the same shower wall 3 days… Read Full Review

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★★☆☆☆

“Unfriendly staff Milton Keynes”

Written on: 23/09/2014 by RamiroRose (1 review written)

I like this club and some staff are friendly but unfortunately they seem to be in the minority. If your not a mate or super cool with muscles ! They are rude arrogant and unhelpful. Its not rocket science be friendly and helpful to all members not just a few. I would like to use a personal trainer but they are so unapproachable 'not in a million years'. They strut around like they are UFC fighters which would be hilarious if I wasnt forking out a large amount of cash for the privilege of being… Read Full Review

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★☆☆☆☆

“David Lloyds Sidcup… Appalling...”

Written on: 18/09/2014

I am truly sick of this place, three of us (gym buddies) have been members for over 10 years (so well over £10k spent each then!!)… Doesn't bare thinking about for such appalling service. As with other reviews, no aircon, run by idiots who do not have the first clue about customer service, old machines, no atmosphere & dirty. Well all except the steam room, which is 'deep cleaned' every Thursday evening at Ten, in members time, presumably so all the staff can get home early. (They even do… Read Full Review

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★☆☆☆☆

“David LLoyd Kidbrooke -Appalling”

Written on: 18/09/2014 by 114Sparks (1 review written)

David Lloyd has without doubt the worst attitude to customer service of any business I have ever come across. Bizarre for a business that reliesd on customer service. They must assume they can always sign up new customers as existing members leave. Many of us locals have been members for years as there has been no nearby alternative. So we have been trapped here with nowhere else to go, all for £90 per month. The gym is dated, with aged machines and is generally tatty and dirty. The air… Read Full Review

Alex.tolemanedwards's Comment

Written on: 27/09/2014

I feel like I need to comment on this.

You're trapped with nowhere to go? So you keep paying £90 per month to David Lloyd. If it was so bad then surely you shouldn't keep going? I agree with your points and I agree that you should complain about them. But the gym doesn't force you to keep going to it. Vote with your feet.

Regards

A

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★★☆☆☆

“David Lloyd Farnhan”

Written on: 12/09/2014

I'd hazard a guess that most people that join David Lloyd do so expecting to pay a premium over the alternatives because they want the service and attention to detail that ordinarily would accompany this kind of thing. David Lloyd Farnham while a tidy-enough club (it's only a couple of years old so has yet to experience the wear, tear and lack of maintenance evident elsewhere in the estate suffers from terrible membership attrition, principally because the service is so poor. Whether its… Read Full Review

Blankfrustration's Comment

Written on: 23/09/2014

You hit the nail right on its head !!

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★☆☆☆☆

“liars liars liars”

Written on: 03/09/2014 by Liam420 (1 review written)

Dont believe anything that the sales team told you. My partner and I signed up at different time and James (one of the sales) told us it would not be a problem and said he would refund us money or deduct what every the difference on our membership fees after our accounts joined. (if you joined the accounts, you got discount) BUNCH OF LIES!!! So, I paid my membership fees the whole year in advance and then my partner joined later but he wanted pay his monthly. Guess what? They passed the case… Read Full Review

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★☆☆☆☆

“Locker theft warning at David Lloyd Sudbury Hill!!”

Written on: 27/08/2014

All, whilst club at Sudbury Hill in London is good, do watch out for your belongings. Yesterday, I had my locker broken into and cash taken from my wallet. TOTALLY unacceptable. Worst of all the club won't take ANY responsibility. After paying thousands of pounds in membership each year, this is not what I accepted of this so called reputable club. Furthermore, my wife's satnav got stolen when she handed her car in for a wash at the car wash place on site as well. BEWARE!… Read Full Review

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★☆☆☆☆

“Honest Review”

Written on: 26/08/2014 by 333Flynn (1 review written)

David Lloyd newcastle is literally the worst gym i have ever been too. The staff are arrogant and unhelpful, the costumers are entitled and think money buys everything, the facilities are terrible value for money and there is no other way to describe the facility as rubbish. I go to the gym to train, it seems the costumers go to david lloyd for the cafe to gossip about who's life isn't going to plan, what they have just bought on credit and how horrible their children are. The facilities may… Read Full Review

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