David Lloyd Leisure Health Club Reviews - www.davidlloyd.co.uk

★☆☆☆☆
1.4 / 5
12% of users recommend this
  • Value For Money

Media Gallery for David Lloyd Leisure Health Club - www.davidlloyd.co.uk

David Lloyd Leisure Health Club - www.davidlloyd.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“David Lloyds Sidcup… Appalling...”

Written on: 18/09/2014

I am truly sick of this place, three of us (gym buddies) have been members for over 10 years (so well over £10k spent each then!!)… Doesn't bare thinking about for such appalling service. As with other reviews, no aircon, run by idiots who do not have the first clue about customer service, old machines, no atmosphere & dirty. Well all except the steam room, which is 'deep cleaned' every Thursday evening at Ten, in members time, presumably so all the staff can get home early. (They even do… Read Full Review

Report this review
★☆☆☆☆

“David LLoyd Kidbrooke -Appalling”

Written on: 18/09/2014 by 114Sparks (1 review written)

David Lloyd has without doubt the worst attitude to customer service of any business I have ever come across. Bizarre for a business that reliesd on customer service. They must assume they can always sign up new customers as existing members leave. Many of us locals have been members for years as there has been no nearby alternative. So we have been trapped here with nowhere else to go, all for £90 per month. The gym is dated, with aged machines and is generally tatty and dirty. The air… Read Full Review

Alex.tolemanedwards's Comment

Written on: 27/09/2014

I feel like I need to comment on this.

You're trapped with nowhere to go? So you keep paying £90 per month to David Lloyd. If it was so bad then surely you shouldn't keep going? I agree with your points and I agree that you should complain about them. But the gym doesn't force you to keep going to it. Vote with your feet.

Regards

A

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“David Lloyd Farnhan”

Written on: 12/09/2014

I'd hazard a guess that most people that join David Lloyd do so expecting to pay a premium over the alternatives because they want the service and attention to detail that ordinarily would accompany this kind of thing. David Lloyd Farnham while a tidy-enough club (it's only a couple of years old so has yet to experience the wear, tear and lack of maintenance evident elsewhere in the estate suffers from terrible membership attrition, principally because the service is so poor. Whether its… Read Full Review

Blankfrustration's Comment

Written on: 23/09/2014

You hit the nail right on its head !!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“liars liars liars”

Written on: 03/09/2014 by Liam420 (1 review written)

Dont believe anything that the sales team told you. My partner and I signed up at different time and James (one of the sales) told us it would not be a problem and said he would refund us money or deduct what every the difference on our membership fees after our accounts joined. (if you joined the accounts, you got discount) BUNCH OF LIES!!! So, I paid my membership fees the whole year in advance and then my partner joined later but he wanted pay his monthly. Guess what? They passed the case… Read Full Review

Report this review
★☆☆☆☆

“Locker theft warning at David Lloyd Sudbury Hill!!”

Written on: 27/08/2014

All, whilst club at Sudbury Hill in London is good, do watch out for your belongings. Yesterday, I had my locker broken into and cash taken from my wallet. TOTALLY unacceptable. Worst of all the club won't take ANY responsibility. After paying thousands of pounds in membership each year, this is not what I accepted of this so called reputable club. Furthermore, my wife's satnav got stolen when she handed her car in for a wash at the car wash place on site as well. BEWARE!… Read Full Review

Report this review
★☆☆☆☆

“Honest Review”

Written on: 26/08/2014 by 333Flynn (1 review written)

David Lloyd newcastle is literally the worst gym i have ever been too. The staff are arrogant and unhelpful, the costumers are entitled and think money buys everything, the facilities are terrible value for money and there is no other way to describe the facility as rubbish. I go to the gym to train, it seems the costumers go to david lloyd for the cafe to gossip about who's life isn't going to plan, what they have just bought on credit and how horrible their children are. The facilities may… Read Full Review

Report this review
★☆☆☆☆

“No investment”

Written on: 21/08/2014 by Whuapg (1 review written)

I have been overseas for the last 6 years and recently returned to David Lloyd kidbrooke . The lack of investment is clear. Nothing has changed in 12 years. The lockers are falling apart. The showers and toilet areas are exactly the same. The equipment is inferior yet the prices have increased. There isn't even any sky sports ! Complete waste of money. Spend abit more and go virgin active… Read Full Review

Report this review
★☆☆☆☆

“No customer service”

Written on: 20/08/2014 by JaxKehoe289 (1 review written)

They are over price and never answear their call or returns your call extremely rude they talk over you Don't waste your money with this place … Read Full Review

Cemile1234's Comment

Written on: 20/08/2014

Also if you tell them that not happy with their service they provide instead to listen and find out why r u not happy
They say ok thanks for calling
???????
What that tell you

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“joke of a company”

Written on: 19/08/2014 by Fernando39 (1 review written)

Zero flexibility, zero customer service, poor treatment of members existing or potential. Just a general unfriendly atmosphere and on top of that everything to them is about money (especially the fact that they give no heads up on the 3 month membership cancellation system that they use)… Read Full Review

Report this review
★☆☆☆☆

“Worst Gym! ”

Written on: 18/08/2014 by Mosergb66 (1 review written)

Despite being the most expensive gym I have ever joined, this is also the worst gym! It's so hot in the gym i couldn't do a proper workout and had to wear shorts in the middle of winter. the change rooms are like a sauna - I wanted to go to the gym on my way to work but there was no way I could get ready and put any makeup on in the change room because it was impossible to cool down. Several people I know complained about the temperature in there and David Lloyd said there was nothing they… Read Full Review

Report this review
★★☆☆☆

“Absolutely rubbish”

Written on: 16/08/2014 by stuntcat123 (1 review written)

Do not join without knowing that YOU MUST GIVE 3 MONTH'S NOTICE to cancel - they do not draw your attention to this, unlike when you sign up to phone contract when you know exactly what you are committed to. Untrustworthy Would not recommend… Read Full Review

Alex.tolemanedwards's Response to stuntcat123's Review

Written on: 27/09/2014

I am posting this reply on my own behalf.

I'm sorry but this is your own fault. Id suggest read the contract that you are signing, this is no different to any other contract. believe

Last time I bought a mobile phone, I believe they only told me how much I would be paying each month, and what this included. They didn't go into detail about my contract ending / notice periods etc while I was in the shop. This is down to yourself being diligent and reading what you are signing up for.

Regards

A

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“absolutely useless”

Written on: 02/08/2014 by Kaden452 (1 review written)

I and all of my family were members of Epsom Horton park over a period of time the children and my wife left it due to lack of use. I was a member for 8 years when I joined the club it was great well run everything working and mostly new but over that time the price went up above inflation and the way the club was run and condition nose dived in a very short period of time. They are not interested in the individual just families which pay a higher monthly fee. I have 4 older children but at the… Read Full Review

Report this review
★★☆☆☆

“Inexperienced Staff - Poor Customer Service”

Written on: 31/07/2014 by Smith64 (1 review written)

My family have been members at David Lloyd Gidea Park since it first opened as Next Generation. To say the service has deteriorated is an understatement, although at £180 per month for a family (excluding tennis) the prices are constantly increasing . Key Areas: . Studio Air-com is temperamental and the the instructors having to take classes with inadequate sound facilities . Lost property - very lucky to have items handed in . Comment cards - no one gets back to you . Parking a… Read Full Review

Report this review
★☆☆☆☆

“Poor Customer Service”

Written on: 23/07/2014 by themav81 (1 review written)

The weights area at David Lloyd Gidea Park is unbearable in this heat. The air conditioning only works (just about) in the cardio area but doesn't make it's way round to the Weights area. I have raised this as an issue but it is not being taken seriously by the manager because not enough people have complained. It seems with Gidea Park David Lloyd that unless you take your family there to eat expensive meals and play tennis then you don't have a voice. Lets turn the air conditioning off in the… Read Full Review

Report this review
★☆☆☆☆

“Absolute low down”

Written on: 22/07/2014 by KarleeGonzalez483 (1 review written)

My son joined gym for a year membership happy with facilities had to quit job through ill health didn't know he had to give 3 months notice now. Has threatening letter sayin he owe's £70 plus 3 months membership and also for the last two months to pay in total £300+ god even mr D Turpin wore a mask!!! Don't join total robery… Read Full Review

Report this review
★★☆☆☆

“Outdated, unhygienic and careless”

Written on: 22/07/2014 by mikey24587 (1 review written)

Been a member for a year at stevenage. It's a continuous battle to get some basics taken care of. Each month some facility breaks down and every time it takes a couple of months to fix while members are not compensated . It took 6 months of complaining to get cold water available in the health suite. But they then only provided jugs of water and plastic cups. Each time the jugs run out it can be upto an hour before staff bother to refill them, and that's after you a Alert them . The plastic… Read Full Review

Report this review
★☆☆☆☆

“Painful to deal with...Money Grabbing ”

Written on: 08/07/2014 by Kolej300 (1 review written)

The gym services provided by David Lloyd are decent, but the way they deal with customer is horrendous. It is definitely over priced, but I bought 12 months up front as a motivation to attend. It worked, and I made the most of the membership, but knew full well I wouldn't renew. However, the terms and conditions are horrendous, and the sales guys when you take out the membership can be misleading. For me, they were very misleading and implied a 12 month membership was a one off payment. After… Read Full Review

Report this review
★☆☆☆☆

“Utterly appalling ”

Written on: 30/06/2014 by 379Cowan (1 review written)

well where to start...... poor customer service, useless management, terrible food, declining facilities. all in all save your money and go to your local leisure center atleast you expect all of the above. They take your money and forget about you and then make it extremely difficult to get out of your membership… Read Full Review

Report this review
★☆☆☆☆

“Dirty and sloppy management”

Written on: 27/06/2014 by tomandtiffy (2 reviews written)

Ive used this place for a year, only because of the location. The gym is grubby, the changing rooms and showers especially bad. The worst thing was a month or so ago, when there was a fire alarm on saturday morning. The staff were a shambles, and talking to an instructor after, he said he had been there well over a year and they had never had a fire drill, and none of them knew what to do! I seriously thought about reporting them to the authorities for this. If you want cheap and aren't too… Read Full Review

Report this review
★☆☆☆☆

“Expensive grumpy broken”

Written on: 17/06/2014

David Lloyd- good honest patrons experience - Don't bother wasting your money. £1600+ a year for family. Torn carpets, scolding, broken family showers, smells of mild. Grumpy staff. Way too expensive for what you get. If you even have the money, don't bother. This isn't luxury, or even premium. They have a complaints bad next to the counter so nothing gets out on the net but if you go near it you get snarled at! :(.… I've canceled my membership… Read Full Review

Report this review
overview