LA Fitness Health Clubs Reviews - www.lafitness.co.uk

★☆☆☆☆
1.2 / 5
8% of users recommend this
  • Value For Money

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LA Fitness gym membership review”

Written on: 09/12/2013

The LA Fitness gym customer service centre - don't expect the slightest bit of sympathy if you can't continue going for a credible reason or 2. They've openly lied on their website about being helpful if things change, - make no mistake, if that happens, a contract is a contract. They say on their website "We don’t want to lose you but if cancelling is the only suitable option then please call us for a chat and our Member Services team will be happy to assist you. If you do wish to cancel… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Company are a bunch of con-artists”

Written on: 04/12/2013

Put up my additional members rate without even properly informing me - I was given 14 days notice, but I have to give 1 months to cancel, so forced into an extra payment. The increase wasn't even clear as if I add a member today it's still the original amount - what they do is sneakily convert an additional member into a non-contract member without telling you - then they can charge what they like. … Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“WORST GYM ”

Written on: 04/12/2013

An email I sent to LA Fitness which nicely sums up my experience with them. Such bad customer service: Dear LA Fitness, This mail is further to a call I had with one of your employees on 19/11/2013. I am deeply unsatisfied with the service and the increase in my monthly membership that is due to commence next month. Below I will explain why. I've been a member with you for close to 3 years at your London Wall branch. In the summer I moved in with a friend who also works in the city. I… Read Full Review

Jbyofessex's Comment

Written on: 11/01/2014

My experience exactly, rubbish gym. Get out as soon as possible, I have!

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“not friendly, unhelpful membership employee”

Written on: 04/12/2013

been with LA for 4 years, managed to ingonre few issues here and there, when I wanted to cancel my membership, I experienced the ugly face of this organization, no consideraion, essentially I am leaving them with bad experience at the end of being a loyal member. But hey wont let these people upset me for extra 2 months fees.. I am happy to pay it just to get rid of them.. poooor customer service… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“never again”

Written on: 01/12/2013

Expensive,too many people even off peak,always something broken… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LOAD OF RUBBISH - STAY WELL AWAY”

Written on: 01/12/2013

Sales pitch misleading, they just want you to sign up promising everything, stating if you live more than twenty miles away from a gym you can just cancel no questions asked and no cancelation fees. Tried to cancel and had to give a months notice which cost me. Just stay well away!!!!… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Impossible to leave”

Written on: 21/11/2013 by Darran123 (1 review written)

DO NOT JOIN THIS GYM. When signing the contract I ask what the policy was if I needed to move away and cancel my membership. They said it would be fine. All I needed to do was bring proof I was moving away into the gym. I lost my job and had to move away. Brought some proof into the gym and the receptionist said everything was fine, my membership was cancelled. About a month later I started receiving calls from LA Fitness head office asking me to pay my outstanding bill. I explained that… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“worst gym dirty and filty and worst manager”

Written on: 09/11/2013

iam member since 7 year and day by day this gym is getting worst and worst.bathroom 2 out of six don't have even soap dish since 2 month. worst thing clock on wall need 2 AA Batteries they didn't replace since 15 days. when i spoke to manager he told me he order it.And if you ever catch manager smile there is $5000 price on it. his name is Todd in Farmingdale NEW YORK gym. he is worst manager i don't know how he got this job and very very rude guy.if you are desperate for gym and member ship… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Read fine print!”

Written on: 04/11/2013

I've been a member of the LA fitness at Dartry for a year. I've been out of the country a lot of the year and wasn't able to take advantage of my membership which was set to expire as of the end of October per my one year contract. I contacted them when I noticed that they had taken yet another payment after the end of my one-year contract and was told that my contract rolled on month-to-month until I notified them and therefore they were going to take two more months of fees. The gym is just… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Northfield cleanliness”

Written on: 23/10/2013

I have been a member of the Northfield LA Fitness for sometime and witnessed some poor practises but nothing since changing my training times. The one weekend I witnessed the two cleaners taking 40 minutes to clean 5 windows stopping every wipe to talk to each other, then neat chemical being poured over the shower room floor before spending time on his mobile phone while leaving drain covers up and the neat chemical on the floor while members was walking over it the chemical tub i took a… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Still Mis-Selling After BBC Watchdog Program”

Written on: 11/10/2013

Terrible company. Joined their Lincoln club after the membership adviser expressed an interest in me working hard on my swimming. She said she was a former Scottish National swimmer and wanted to get back into coaching. I told her I was considering Total Fitness over the road and she offered to give me free coaching sessions if I joined. I did, and the sessions (or session) lasted 5 minutes before she made excuses and left. Beware, unlike most gyms, you are signing up to a credit agreement… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“WORST GYM EVER! DO NOT JOIN!”

Written on: 28/09/2013 by Sandeep1980 (1 review written)

Joined the one in central London city. Way over subscribed, never any machines free during peak times but they don't seem to care. Place is packed with rubbish PT's trying to sell bussiness and just pestering people during workouts. The same PTs hog equipment with they clients during peak hour. - No one puts any weights back. - They don't stock all the different weights so constantly searching the gym. - Water fountain broken for 2 months straight now, no other alternative. - 90% lockers… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“HORIBBLE PLACE!!! WISH THEM TO CLOSE,”

Written on: 26/09/2013

STAY AWAY!!! HORRIBLE PLACE, TERRIBLE SERVICE,WISH THEM TO CLOSE SOON! BE AWARE OF THE DIRECT DEBIT THEY CHARGE ME AN EXTRA TIME FOR FORTUNE, THEY ARE A NIGHTMARE! BE GOOD TO YOURSELF, GO SOMEWHERE ELSE… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Deceptive sales presentation”

Written on: 30/08/2013 by amauriced (1 review written)

LA Fitness in Holborn is using deceptive practices in their advertising and contracting. They advertise a two-month membership, which I signed up for. I confirmed with the rep more than once that the term was indeed two months, and confirmed with the manager as well. I found that it is actually a rolling membership that requires 30 days notice to cancel. This was not disclosed. Apparently, negative news coverage has not prevented them from continuing these practices… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Worst Customer Service Ever (Salisbury Club)”

Written on: 20/08/2013

I have booked my classes online through MYLA, and I was on a waiting list for Body Balance Class on Monday. Therefore, I didn't attend to the class. And when I checked my MYLA account today. It mentioned that there has been 3 strikes and I am banned from booking classes. I rang to LA Fitness Salisbury, and spoke to very rude lady, she said that she called me. However, i didn't received any call or voicemail. She said that I need to have the responsibility to answer my call at all time… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Poor service”

Written on: 19/08/2013 by Shah1234 (1 review written)

Went in to try out the club on Leadanhall Street, London a few mins ago. Was told I can't join today as they were full?! I saw, at most, 10 people in there! Told them I would be trying Virgin Active, if they can't join me today. They were happy with my decision. Worst service!… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“WORST GYM EXPERIENCE EVER”

Written on: 16/08/2013 by Bright77 (1 review written)

I joined LA Fitness in January 2013. They have a new computer service within the center, so you can join there and then, without ever seeing the paper contract that you sign. Herein is a big problem, because what the staff tell you is that it simple to cancel your membership, but as I have come to understand this is anything but. Buyer please beware, LA Fitness is not concerned with your health, their concerned with your money!!! It was a horrible 5 months ordeal to cancel my membership, all… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LA DISASTER SOUTHGATE”

Written on: 05/08/2013

i was encouraged to join for one year - on a twelve month installment of payments - the man who sold me the membership did not mention having to cancel it after twelve months or it would continue as a 'ROLLING CONTRACT' i found this out when calling to confirm my last payment - i had been to the gym a few times in the first month throughout my one year contract and no - one ever called to ask why i was not bothering - they just chase the cash and have no sense of customer CARE. the man i spke… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Amateurs!”

Written on: 03/08/2013

DO NOT JOIN THIS GYM!!! Air conditioning: Hardly works at all. It is hot and airless, especially in the studios. Changing rooms: No air conditioning, smelly drains, toilet often out of order. Classes: Timetable is often wrong so people turn up for a class only to be told it started 15 minutes ago. Often when the regular instructors are off LA Fitness do not organize cover so people turn up for a class and find that there is no instructor. Class Booking: Classes get booked up a week in… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LA Fitness Piccadilly ”

Written on: 26/07/2013

I would go as far as saying, I would not recommend this gym to my worst enemy. The nicest part about this gym is the reception. Everything from thereon in is truly shocking. It has the hottest male changing rooms I've ever witnessed. You actually sweat more getting shower and changed after your workout than you do whilst actually working out! The air-con has been broken for over two years (no exaggeration). Each time I ask about it, apparently the "approval is still with head office"… Read Full Review

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