LA Fitness Health Clubs Reviews - www.lafitness.co.uk

★☆☆☆☆
1.2 / 5
8% of users recommend this
  • Value For Money

Summary

Compare reviews of LA Fitness Health Clubs and let others know what you think about their gym membership, their customer service, the equipment available and anything else fitness gym memmbers would want to know about.
? Ask our helpful community of experts about this product or company
LA Fitness Health Clubs www.lafitness.co.uk - Ask a question now

Media Gallery for LA Fitness Health Clubs www.lafitness.co.uk

LA Fitness Health Clubs www.lafitness.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Avoid LA Fitness Ewell ”

Written on: 26/04/2014 by vicky33 (1 review written)

Since joining LAFitness Ewell I have been dissapointed with the customer service. I felt pressure to join to get the best deal, then finding out that 2 days later a better deal was available, i made a complaint about the lack of lanes in the pool which was ignored and then my free pt session left me in pain. The worst part was when I contacted the personal trainer I was told it was normal muscle ache. The pain had stopped me sleeping for 2 nights! My partner booked his PT session with a… Read Full Review

Report this review
★★★☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Leadenhall ”

Written on: 28/03/2014 by O'Neil388 (1 review written)

I was initially apprehensive about joining LA Fitness again as I had had negative experiences with the gym while a student at Loughborough - my membership being mis-sold to me and then being lied to and ignored by LA Fitness representatives while they vehemently pursued me via debt collectors. Just as a side-note to anyone else going through a similar problem - don't be bullied into giving in! I didn't pay them an extra penny! However, the gym is conveniently located just five minutes away… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“canary wharf LA fitness”

Written on: 24/03/2014 by AldenWentworth17 (1 review written)

This gym has declined over the years i have been a member, sauna/steam rooms constantly broken, head office dont give a dam about the service and value for money, id join somewhere else if i could afford it… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Customer service rubbish! All they want is money!”

Written on: 20/03/2014 by mrChilders341 (1 review written)

I had contract for 2 year for £ 36.60 per months, after a year I became a student so I asked them to reduce my price to £20.00, they said you have to sign another contract for 2 years,I explained to circumstances but they don't listening you over the phone and send my application to ARC Collection and still demanding money of me,saying that I didn't gave them all required docs which proofs that I cannot pay them but I did!!! They are liars in customer service! What a terrible job they doing… Read Full Review

Americangirlinlondon's Comment

Written on: 24/03/2014

Sorry you're going through this...this happened to me, too (sent proper docs, they said I didn't). Keep records of everything you do and send them (write down names, times, dates) and contact Citizens Advice. They will notify the proper authorities and give you advice on how to handle this. Don't be bullied!! You obviously have a lot more important things to focus on (studies) and are only trying to stay healthy in the meantime. LA Fitness has proven that your health and well-being is their last priority. Stay strong!!

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LA Fitness Guildford - HELL HOLE”

Written on: 17/03/2014 by AmericanGirlInLondon (2 reviews written)

Run, run, run from this sorry excuse for a fitness facility. I've been a member of many gyms, some better than others, but never anything as so completely awful as this place. I wish someone had written a review before I joined, as I could have avoided so much frustration...This is just a few of the issues: 1. Classes are completely booked. After sold a membership BASED on the fact that there would be Pilates, yoga and strength classes available to me as this is the ONLY reason I wanted a… Read Full Review

Tom103's Response to AmericanGirlInLondon's Review

Written on: 18/03/2014

Its worth saying that LA Fitness is in a lot of debt and because of this they are applying for a CVA, This will affect the Guildford LA Fitness “if” it gets accepted, The plan is to sell 33 of the branch to another company (in Guildford’s case surrender the building back to the landlord)

I’m sure you will agree that place need a lot of money pumping into it !!!

Just for your information the CVA gets agreed or rejected on the 24th March 2014 – failing the CVA getting agreed the company faces possible administration (which is very likely if it is rejected)

Ether way the club will be changing hands or possibly closing

Reply to this comment

Americangirlinlondon's reply to Tom103's Comment

Written on: 19/03/2014

Thank you for that information! Now it's more clear why they have sold us a contract based on untruthful information. Also, further proof that this place has been run poorly, not to mention unethically and unlawfully. It's shocking that this place has been in business this long considering how many negative reviews it has received.

Reply to this comment

Americangirlinlondon's Response to AmericanGirlInLondon's Review

Written on: 19/03/2014

BTW, the classes that were booked were 8 days out. Booked SOLID. Shameful...

Reply to this comment
Report this review Read 3 Comments
★★☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LAX ST BOTOLPH'S Gym”

Written on: 10/03/2014 by zuJensen298 (1 review written)

Joined gym only to discover that along with music that is played out loud (nigh club style) every 10m or so you get publicity! That's right publicity played through the gym sound system, very loud style. From cars to deodorant you have it all. When I ask to have the volume reduced, I am generally meet with indifference and unfriendly stares. Today I made 3 requests and more unfriendly stares. It was final drop for me. I cancelled the service. 2 stars go for clean facilities, but considering… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Hell hole Waldorf Hilton LA Fitness”

Written on: 06/03/2014 by EllenSelf378 (1 review written)

Rude and unhelpful staff, changing rooms, toilets and pool area absolutely stinks and when something breaks you'll wait the full duration of your membership before it's fixed....worth paying slightly more elsewhere… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“I was promised 2 extra months at the end of my contract”

Written on: 08/02/2014 by sorankurdi (1 review written)

I signed up to the Northolt LA fitness, i would never recommend to sign up to LA fitness gym, they promised me 2 months for free at the end of my contract (which i paid £37.50 a month) and now they are pretending no such thing was agreed. shame on you LA fitness. when I phoned up customer service they promised to look into it, but they completely ignored the situation and they have not replied. Avoid LA fitness gym at all costs… Read Full Review

Americangirlinlondon's Response to sorankurdi's Review

Written on: 24/03/2014

Don't be bullied! Stand up for your civil rights! Contact Citizens Advice and they will notify the proper authorities. Sorry you're going through this :(

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LA Fitness Guildford Review Ive been a member of LA...”

Written on: 06/02/2014

LA Fitness Guildford Review Ive been a member of LA fitness for just over a years now, and signing up for two years is one of the worst decisions I have made (They had a two year offer that sounded really good at the time!) How wrong was I! Things you should know about LA Fitness Guildford before you sign up! 1. The staffs are very un-friendly, If you have a problem they will make it sound like you’re the only one that has a problem with it (they are very nice when you first go there to… Read Full Review

Americangirlinlondon's Comment

Written on: 18/03/2014

I wish I had read your very honest, truthful, and thorough review of this sorry excuse for a fitness facility before I had signed up. Now I'm in a nightmare dealing with them, as they've sold me a contract based on untruths. We will win, as they are clearly in breach of UK Civil Laws, but it's not the way we'd like to spend our time.

***People: stay away from this gym! They will sell you a pack of lies and they don't care about your health, just their pocketbooks. Not to mention, the facility is awful.

Reply to this comment

Tom103's Comment

Written on: 18/03/2014

Your welcome

Its worth saying that LA Fitness is in a lot of debt and because of this they are applying for a CVA, This will affect the Guildford LA Fitness “if” it gets accepted, The plan is to sell 33 of the branch to another company (in Guildford’s case surrender the building back to the landlord)

I’m sure you will agree that place need a lot of money pumping into it !!!

Just for your information the CVA gets agreed or rejected on the 24th March 2014 – failing the CVA getting agreed the company faces possible administration (which is very likely if it is rejected)

Ether way the club will be changing hands or possibly closing

If all this has not put you off at least wait till you hear the outcome of the CVA on the 24th March 2014

Reply to this comment
Report this review Read 2 Comments
★★☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Marylebone cold showers and no space in classes”

Written on: 17/01/2014

Joined LA Fitness in January this year (2014) and have not once had a continuously hot shower. They are dreadful! Also after reporting to head office they responded saying that there were currently no issues. NOT helpful. Also never any space in popular classes - you can only book 5 days in advance and spinning is full by 8am first day or booking! Absolutely ridiculous. Wouldn't recommend… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LAX ST BOTOLPH'S - Beware”

Written on: 11/01/2014

Joined LAX ST BOTOLPH'S few months ago when newly opened, on the basis that I can attend the club at weekends. Saturday advertised opening hours until 18:00 and Sundays until 16:00. Two months into the membership the club decided to change these times and close on Sunday, while Saturday is now open until 16:00. Their reply when questioned was that I will have access on Sundays to another club 15min away from my home club (LAX ST BOTOLPH'S). I have also been told that in the contract it is… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“They don't care about you just your money. Watch out...”

Written on: 11/01/2014

They don't care about you just your money. Watch out for their hidden terms penalities, lousy equipment, instructors who don't what they are doing, dirty shows, broken equipment… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Surely its illegal to falsely advertise??????????????”

Written on: 04/01/2014 by ByronCaulton (1 review written)

Ok last night i decided after a 8 month break i would get back to the gym so I'm scanning the local gyms out for the new years offers that I'm sure i will find. I came across http://www.lafitness.co.uk/gym/rugby/classes/burn/ it clearly says bottom of the page in bright pink £25 per month January is free. Sounded like a good idea so i used the 3 day trial form situated next to the strap line rate and went down to visit and check out the facilities. After the sales pitch the guys new… Read Full Review

Jbyofessex's Response to ByronCaulton's Review

Written on: 12/01/2014

They are either incompetent or total liars in my recent experience. Don't touch them with a barge pole.

Reply to this comment

Americangirlinlondon's Response to ByronCaulton's Review

Written on: 18/03/2014

Yes, it is. Note the Consumer Protection from Unfair Trading Regulations 2008, Section 5.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Member for 4 years Customer service RUBBISH ”

Written on: 23/12/2013 by Algy193 (1 review written)

Dont Join LA Fitness as a member for 4 years prices when up 22% from £27 to £33 due to ill health not been for 5 months so this increase was far to much to warrant living in hope heath might improve, So had to leave. LA Fittness charged me a loyal member the £33 for that privilge But yet told me that £27 would the debit " a months notice" ..LIARS Try phoning Customer Sevice Its £33 full stop bye we ve got your Money RUDE OBNOXIOUS Manager Just didnt give a Dam ..Karma bits People like… Read Full Review

Jbyofessex's Response to Algy193's Review

Written on: 12/01/2014

Absolutely agree, they are liars and charletans, to be avoided like the plague

Reply to this comment

Americangirlinlondon's Response to Algy193's Review

Written on: 18/03/2014

Sadly, this has been my experience, as well. They care nothing about customers' health and wellbeing, just their own pocketbooks. I'm sorry you had to deal with this.

Reply to this comment
Report this review Read 2 Comments
★★★☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“La northoult ”

Written on: 20/12/2013

Very good gym staff friendly good selection of weights . Much cleaner only down side is opening hours at the weekend Saturday &sunday closes at 4 for a gym that is always busy . … Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Excel at customer unfriedliness, rudeness and being...”

Written on: 20/12/2013 by nodi (1 review written)

LA Fitness 48 Leadenhall Street London EC3A 2BE 1) It is always a problem to find a vacant changing cabinet in the changing room. It is normally a case of waiting for someone to leave and then quickly grab it as there is always a number of members looking to do the same. 2) Having got changed and finally got into the exercise area, one normally finds that there is a queue of members waiting for the vacant equipment. 3) Having completed the excercises, one goes to the stretch area and the… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Rip off contracts”

Written on: 11/12/2013

Never join this gym. Beware of hidden terms and conditions. I was on a six month contract and when the six month finished, I cancelled my direct debit. The gym money collection department called me and said that despite the six month contract I needed to give a month notice before cancelling. But since it was 6 November that they called me to collect the money, I had to then pay for both November and December. When I told them that this was not fair, I was told that this was according to their… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LA Fitness gym membership review”

Written on: 09/12/2013

The LA Fitness gym customer service centre - don't expect the slightest bit of sympathy if you can't continue going for a credible reason or 2. They've openly lied on their website about being helpful if things change, - make no mistake, if that happens, a contract is a contract. They say on their website "We don’t want to lose you but if cancelling is the only suitable option then please call us for a chat and our Member Services team will be happy to assist you. If you do wish to cancel… Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Company are a bunch of con-artists”

Written on: 04/12/2013

Put up my additional members rate without even properly informing me - I was given 14 days notice, but I have to give 1 months to cancel, so forced into an extra payment. The increase wasn't even clear as if I add a member today it's still the original amount - what they do is sneakily convert an additional member into a non-contract member without telling you - then they can charge what they like. … Read Full Review

Report this review
★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“WORST GYM ”

Written on: 04/12/2013

An email I sent to LA Fitness which nicely sums up my experience with them. Such bad customer service: Dear LA Fitness, This mail is further to a call I had with one of your employees on 19/11/2013. I am deeply unsatisfied with the service and the increase in my monthly membership that is due to commence next month. Below I will explain why. I've been a member with you for close to 3 years at your London Wall branch. In the summer I moved in with a friend who also works in the city. I… Read Full Review

Jbyofessex's Comment

Written on: 11/01/2014

My experience exactly, rubbish gym. Get out as soon as possible, I have!

Reply to this comment
Report this review Read 1 Comment
overview