Claires Accessories Reviews

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★★★☆☆
2.6 / 5
74
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  • Quality of service

  • Layout of shop

  • Value For Money

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Claires Accessories
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★☆☆☆☆

“Sends nothing.”

Written on: 11/04/2014 by fwTurner271 (1 review written)

On 28 February, I ordered some things, but still received nothing. At various emails I have still no response. And I'm afraid I do not get my money back, because I still see nothing in my Paypal account while the dispute is already closed… Read Full Review

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★☆☆☆☆

“Ear Piercing was a disaster”

Written on: 18/03/2014

I took my 8 year old daughter to Claire's Accessories in Poole to have her ears pierced for her birthday treat. She was so excited and had been really looking forward to having this done. I asked for a dual piercing, the girl marked the ears which looked fine. Once the piercing was done I noticed one earing was higher than the other. The assistant who carried this out said it might be how the earing was sitting - I wasn't convinced. Once we got home I took a closer look in the daylight and… Read Full Review

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★★★☆☆

“Not that good”

Written on: 05/03/2014 by Britney352 (1 review written)

I went to a Claire's store in the week and I bought a hair piece. It was suppose to be a hair band that was the same colour as my hair. However, when I got home it just snapped in half. Terrible… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 03/01/2014

I brought some nail varnish recently from my local branch and although it was only £4.50 I did expect it to be fit for purpose and actually do what it was meant to do.When I tried the polish on it was okay initially then turned a weird shade of pink it had no shine to it and looked awful.I thought there was no way I could wear this as it looked a mess.When I returned it to my local store I was told I couldn't have a refund or exchange as it was open.Dumb answer as how the hell would I know it… Read Full Review

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★☆☆☆☆

“Not worth the time!”

Written on: 30/11/2013

I used to shop in Claire's before I realised its a load of rubbish. Don't even think of getting piercings there, they use guns. Any reputable piercer would realise this is a huge mistake… Read Full Review

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★☆☆☆☆

“Aweful service”

Written on: 21/09/2013 by Pringlezwp (1 review written)

I went into Claires with a friend and there was a sale on, £10 for some really cool backpacks and my friends had the money to get one but I didn't so I asked how long the sale was on for and the last day of the sale was the next day. So I went in the next day specifically to buy this backpack but it wasn't on the sale anymore even though they said it would be and they said that it is still on sale in the online shop BUT it wasn't! I am really annoyed because I shouldn't have been lied to by… Read Full Review

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★★★☆☆

“Expensive but can be cheap, cheap quality sometimes”

Written on: 04/07/2013

I shop at claire's occasionaly, but when I do I always get the sales like 10 items for $10. Some of the stuff is very useful. However, the quality of the material is very cheap for the price(with no sale) One time a ring from there turned my finger green!!! The makeup is very messed up and disorganized. So some of the stuff at Claire's is cheap(material) but id $ expensive, but some of the stuff is cheap $ and useful… Read Full Review

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★☆☆☆☆

“Return policy sucks!!!!!!!”

Written on: 18/06/2013 by Iris123 (1 review written)

Im very dissapointed that i spent $80 worth of jewelry and I cant return not one single item...I wasn't told by the cashier That the items I was buying were non returnable yeah its stated On the back of the receipt but didnt check it till i got home now I cant return none of the junk i bought.....never buying from them again… Read Full Review

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★☆☆☆☆

“The Letchworth branch ”

Written on: 15/04/2013

My wife and kids went into Claire on the weekend as my 6 year old is really into 1D at the mo, so went to buy her something really nice. I was so narked off when the manager Kim Dawson, said to my 6 year old, 'do you mind watching where your walking as you are knocking at the displays off the wracks'. There was no please or thank you and she didn’t even bother to make eye contact. When i realised my daughter's coat brushed the display, in the very tight shops and accidently knocked a pair… Read Full Review

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★★★☆☆

“Poor Quality Products”

Written on: 31/12/2012

I can honestly say I love the style of Claire's products. Except for two factors: The jewelry is very expensive, and it breaks easily. Today I payed $10 for a necklace I absolutely loved, but as soon as I arrived home, the chain broke. This is not the first time this has happened. A few years ago, I purchased earrings from Claire's also, and when I arrived home, I set them on the table, and I noticed they were broken. I had barely even touched them! I am currently trying to fix my necklace, but… Read Full Review

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★★☆☆☆

“McArthur Glen Earpiercing”

Written on: 21/09/2012

I was really disappointed with the staff at this store. They said they couldn't pierce my ears because there were too many shop lifters in the outlet at that time (but they weren't in the shop itself). They then offered me an appointment, but when they returned with the diary I was told to just turn up after lunch the next day some time, but I might have to wait as Saturdays could be busy. Feeling deflated now… Read Full Review

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★★★★☆

“Very helpful staff.”

Written on: 10/08/2012

Today I went to claires in Guildford to purchase some of the earrings that they use to do their ear piercings for my daughter. I don't have my ears pierced so the huge selection was confusing to me and I didn't know the difference between the materials on offer. The supervisor there (the name on my receipt is Lisa) spent about 10 minutes explaining the benefits of certain materials over others and running through the price list for me. She helped me to select two very nice pairs for my… Read Full Review

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★★☆☆☆

“I dont recomend Clairs as a store to u i say a UNCOOL ...”

Written on: 20/04/2012 by Mika1600 (1 review written)

I got to say it really could be better. I've been to a local mall with Claire's,its usually all goth and i am causual punk, how do i find my style? Wel your probably thinking ''got to another store duh!?'' well no cause first of all you might just not want to and second what if you have gift cards expiring soon,and no it wont just dance off like a balerena.!!!!!!!!! i suggest if you want real fashion go to places like Ardene,A… Read Full Review

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★☆☆☆☆

“desective policy”

Written on: 16/02/2012

I bought a wallet at Claire's, the sales girl never mentioned anything about "special occasions"? accessories. So when I needed to return the wallet because none of my cards would fix, I was refused my money back. The sales girl took my receipt, made a circle with red pen and said that it meant I was told about their "special occasions" accessories policy. I told her NO it was never mentioned, besides she just made the circle herself right in front of me!. If I would had been told, I would… Read Full Review

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★★★★★

“My Claires Experience”

Written on: 29/01/2012

ive always liked claires, if someone asked me 'what shop you want to go to first?' i'll say 'Claires!' claires is the only shop in chatham that sells alternative accsesories, i have nearly everything in there that i like (especially the gloves) someone asks me 'have you got these yey?' 'yepp' 'what aboutthese?' 'yepp' 'or these ones?' 'no i dont like them ones, id have bought them by now if i did' i think i must have spent a minimum of £100 in claires, for me thats 4 months allowance. the… Read Full Review

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★☆☆☆☆

“Return policy bad, customer service terrible”

Written on: 05/12/2011

The sales representatives were very rude. I tried to return a set and they were very rude and so hesitant to take them back even though it wasnt worn and in new condition. They were totally unfriendly when I wanted to purchase back another set. I am not walking into another claires in future… Read Full Review

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★★☆☆☆

“Infected earpiercing”

Written on: 26/07/2011 by carolannG (1 review written)

On may the 5th of this year myself and two of my friends decided to get our cartilage piered on our ear at Claire's. Everything seemed great, we got served pretty fast and the woman who pierced our ear wore cloves, cleaned the ear before the piercing and then marked our with a pen ear where we asked to earring to go. Iam lucky and able to wear any kind o earrings in my ears so i asked for a clear sterling silver stone stud but was given a pink sterling silver stone stud. When the girl pushed… Read Full Review

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Msincognito's Response to carolannG's Review

Written on: 30/09/2011

I think the after care form the staff read to you does clearly state this may happen... and TCP? The system pushes the back onto the earring, not the staff btw...

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★☆☆☆☆

“BUYER BEWARE! CLAIRE'S RETURN POLICY IS A JOKE AND THE...”

Written on: 10/03/2011

BUYER BEWARE! CLAIRE'S RETURN POLICY IS A JOKE AND THE QUALITY OF THEIR PRODUCTS ARE YOU-KNOW-WHAT! IF YOU ARE PURCHASING ACCESSORIES THAT ARE CONSIDERED "SPECIAL OCCASION," CLAIRE'S WILL NOT RETURN YOUR PRUCHASE BUT AT TIME OF SALE THE ASSOCIATE WILL FAIL TO MENTION THAT THESE TYPES OF ACCESSORIES ARE NON-REFUNDABLE. MY PUCHASE INCLUDED SOME "SPECIAL OCCASION" BOBBY PINS OF WHICH I TRIED TO RETURN THE NEXT DAY. THE STORE MANAGER TOLD ME THEN THAT BECAUSE THE BOBBY PINS WERE "SPECIAL OCCASION… Read Full Review

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Guest's Comment

Written on: 03/10/2011

I personally work in one of these shops, and that policy doesnt exist, and especially because your clips were faulty you should have gotten either a full return or been able to exchange them. Once everything is in its original packaging it can be returned with a receipt within 28 days, except for pierced products and tights or leggings etc.

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★☆☆☆☆

“I recently visited Claire's in Silverburn and was very...”

Written on: 17/01/2011

I recently visited Claire's in Silverburn and was very disappointed by the service I received. The staff were standing around talking to each other and having a good gossip on a busy Saturday afternoon. One girl was serving whilst the rest chatted. I waited in the queue for over 5 mins to get served. I asked another member of staff who was wearing the manager's badge if anyone else was serving as there was another till free but was met with a rude response telling me that the cashier was going… Read Full Review

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★★★☆☆

“Claire's accessories is the type of shop you go into...”

Written on: 16/12/2010 by Leanne44 (41 reviews written)

Claire's accessories is the type of shop you go into to get some little bits for a party or special occasion that you don't want to pay too much for. The quality of the items is not very good the best items I would say are alice bands, gloves and earrings, necklaces, bracelets and other things I tend to stay away from because they do not last very long. The shops are tiny and crammed and when there are lots of people in them it can get very frustrating. Recently I have noticed the items are… Read Full Review

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