Written on: 04/12/2009
I would recommend very strongly not use 2co or 2checkout as your online payment processor. They have very ridiculous and stupid system.
1- Your customer places an order and pays through 2co.
2- 2co sends you email confirming the order, passing the payment and asking you to process this order or deliver the service requested by customer.
3- You process that order after 2co confirmation.
4- Your account is charged a processing fee and a percentage of amount is held extra in addition. 2co… Read Full Review
Written on: 13/10/2009
The only reason they got a one star is because this site does not allow for a zero.
When I decided to close my account I found out that they had already closed my account, without my permission. (thats nice, I was operating a web site and no one could purchase anything even if they wanted to) When I asked for the balance.... even after verifying my information they refused to send me my balance. They refused to send a check to the name and address on file. Despite having my… Read Full Review
Written on: 08/10/2009
I used 2checkout as the first processor to startup my business. They were very helpful and responsive during the inquiry and setup process. Once I paid the fee and my first customer purchased all of a sudden queries took days to be responded to I never received my customer's payment.
They called my customer and asked him all sorts of questions. Furthermore they asked him to forward his bank statements and other documents. Eventually he found it was too much hassle and reversed his transaction… Read Full Review
Written on: 01/09/2008
I ordered 2checkout software expecting to receive a download link immediately so that I could finish programming a website that I'm working on. That was almost 5 hours ago! Now granted, 5 hours is not very long, but I was ordering it expecting to receive the software immediately. However I may have to wait 24 hours or more for to receive the link. I used Paypal to make the order and the payment went through immediately- yet I have to wait for someone to look at my order personally to… Read Full Review
Written on: 28/01/2008 by fifirom33 (5 reviews written)
Still I will recommend 2checkout payment processor because is reliable and affordable… Read Full Review
Written on: 14/11/2007 by genes (1 review written)
They recently (according to them) started accepting PayPal. I paid for a domain from SiteGround and was forced to use them I clicked on PayPal, paid and the payment went through as normal. Then I find that my services from SiteGround (wouldn't recommend them either) were suspended. According to 2CO I used fraudulent information so they refunded. Since it came from PayPal and everything went through normally, it was not fraudulent. (How would they have received the money?) Eight days later… Read Full Review
Written on: 30/05/2007 by NBrasington (1 review written)
I had to cancel my account due to a change in my website and I changed to Paypal. I advised 2Checkout (2CO) that I need to cancel on January 17, 2006. It is now May 31, 2007. Almost one year and 6 months that they have not refunded my money. I have contacted them on many occasions and they keep telling me that they will refund the money. I don't know what to do any more but to shout over the mountain tops just how unprofessional this company is. I plan on letting the BBB know and will… Read Full Review
Written on: 27/09/2006 by badazmonkey (1 review written)
2checkout or "2CO" as they like to call themselves has been holding the amount of $12,861.92 for over 6 months now, when I questioned them, their response was....
"It appears that your account is still in our verifications process. All new accounts, and accounts that process over 300.00 for the first time, will be subjected to our account verification process. This process is typically done through voice verification with the end user of the service or product. While this process is usually… Read Full Review
Written on: 20/04/2006 by 2checkout (1 review written)
This is a warning for all potential 2 Checkout users.
This is what they do
I had my ebook store and sold around 95 ebooks. They saw a problem with that a froze my account without a notice. Everything was legal and it was a legal product (recipes ebook).
They asked for a form to be filled for verification and to be faxed.
I emailed them saying I would do it in 2 days, but I just missed it by a day as I was not well and had chest pains.
What does 2 checkout do? closes my account and refunds… Read Full Review
Written on: 08/04/2006 by kbec (1 review written)
We have had nothing but problems. Mostly 2checkout do not accept orders from our customers - fair enough that they are being careful - but the staff are incredibly rude when you try to get help. The reason is always cited as the customers computer or card problem (according to them about 50% of our customers are fraudsters) but when (as unfortunately frequently happens) the customer then resorts to paying us via Paypal or Moneybookers immediately there is never a problem!… Read Full Review
Written on: 10/11/2005 by tbd (1 review written)
We have used 2 Checkout for over 2.5 years.
4 months ago a wire transfer to our account was never received.
We did not get any satisfactory reply from 2CO support. We asked for proof that the wire transfer had actually been processed from their side so we could ask our bank to follow up, but did not receive any proof or confirmation.
Now the management has stopped replying to my queries and I assume our money is lost. From our correspondence I gather that other users are facing similar… Read Full Review
Written on: 13/06/2005 by joelstock (1 review written)
2checkout either do not complete fraud checks or they are incorrect.
Bad fraud checking methods cause orders not to be filled.
Refunds for non-delivery of product are either slow or never happen.
DO NOT use them on your site. DO NOT use them as a purchasing customer.
Their company should be cleaned from the web just as a virus would be on your PC… Read Full Review
Written on: 10/01/2005 by alamagordo (1 review written)
I really don't know why I've chosen 2checkout (www.2checkout.com) to begin with. I've had nothing but problems since. The money kept being held for one reason or another, when I tried speaking to them they were very rude and so on. I for one wouldn't recommend them to anyone!… Read Full Review
Written on: 22/10/2004 by babushka99 (1 review written)
We have been with 2Checkout for over 1 1/2 years now, having processed over $350,000 from them. I cannot exmphasize on the lax attitude of the management in trying to improve their customer service. They do NOT reply back to support tickets (if you want proof, ask anyone who has had a 2CO account), emails are not replied back to in time. Customer service is absolutely disgusting. I don't know if the management is literate enough to read the writing on the walls - wake up....your customers are… Read Full Review
Written on: 18/07/2004 by ragundis (1 review written)
I had 2checkout for almost a year and never had a problem until now, for some strange reason THEY RESIST TO DELIVER my money to my account, the money has been lost for almost two months and nobody WANTS to help on their help Desk, they only give me excuses and all sort of lies but I don't have my money, I opened a complaint on the BBB and I still don't have a response, I FAXed them, opened too many tickets at their helpdesk, and I even CALLed them and they hung up on me on the phone, AS FAR AS… Read Full Review
Written on: 27/06/2004 by cypriot (2 reviews written)
I have had 2checkout service for one of my websites for 1 month. I have started to selling goods via the internet and charging with 2co. Charging was ok, but I have started to have some problems with seller reports that later on in the month they have charged has not cleared. 2co cashed the money but didn't put it into my account. I have written this also to their customer service. I had a reply after 36 hours and that wasn't a good answer -- they were saying system was so busy. After that my… Read Full Review
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