Horrible customer service, hygiene was horrible, shop was under staff, long waiting. Would not recommend this chain, better to go to independent shop or Starbucks or Costa.

Delicious Coffee, a good and strong. What a fragrance it is? Excellent services, and reasonable price.

All over dirty, unhygienic place. Uncomfortable to have coffee, tasteless items.

i went into Cafe Nero today and there was a dachshund sitting on a small blanket up on the table which proceeded to lick the mugs, to the amusement of its owner. I didn't bother saying anything because somebody else had already complained about the dog on the table (don't think they saw it licking the mug, several times). They were told that the surfaces were cleaned with antibacterial spray but nobody rushed over to do this when they left! Most unhygienic.

Our nero in kidderminster provides good coffee served by excellent staff, but is let down by the number of dogs allowed in. The dogs are often seen climbing on the furniture, eating food off the floor which their owners have thrown, and shaking themselves before leaving. This cannot be hygienic where food and drinks are being served and certainly adds to the wear and tear of the place. We have several times seen dogs barking across the cafe to each other which is not fair on other customers. Nero really needs to get this sorted before it loses more customers.

Nice place to spend a lunch break. Staff friendly and courteous. Drinks are delicious! Food is a little over priced but is tasty! They also have a loyalty scheme which gives you a free drink after you have bought so many which is nice, you feel like you are getting something back for being loyal. Would recommend :-)

Cafe Nero along with their staff really are a cut above the rest. The personal touch that was given was excellent. Along with this I saw a dog at the entrance and I think allowing people to bring their dogs in echoes back to times gone by. Where people and communities are mixture of all. I know that the shop I visited had a real buzz and I will return again today.

Came to caffe Nero in Bishop stortford for a coffee and to relax. just sat down and I couldn't believe my eyes there was a dog sitting at a table with a bowel of water and just as I was telling my husband another person came in with a big black dog jumping up at everyone who was walking by what the hell I'd going on the caffee Nero turning a coffee shop for dogs? When the people left with there dog what a mess come on what about health and safety I can understand for blind dogs but not for every one I wont b going back there.

Great coffee in Café Nero St Peter's square Manchester. Good staff However, café Nero bosses, think about the toilets. Flush mechanism about to collapse, air dryer didn't work ,no alternative tissues. It may not be important to you but it doesn't reflect well with the public. Surely you have emergency tradesmen to keep details in a good state of repair. Up your game Nero.

Having been loyal customers for a number of years, it concerns us that dogs are now joining us for our almost daily coffee at Neros. Two issues regarding health and safety come straight to mind. 1. Cleanliness, having witnessed dogs being fed at the table and allowed to nuzzle/sniff/lick the table top. this does require a particular cleaning programme before the next customer uses it. 2.The presence of children gives rise to the potential of unnerving the dog with possible tragic consequences - the presence of another dog has given rise to dogs becoming unsettled with the consequential barking competition etc. taking place. Just a thought, how many dogs would be allowed to be in one establishment at any one time? This concern would not apply to guide dogs as they have been specially trained.

Very surprised to see dogs inside caffe Nero, Felixstowe, where food and drink are served. To make matters worse staff were patting these dogs then returning to serve food and drink without washing their hands first. Therefore I will not return here again

A cappuccino made with Soya cost 30p extra. No other Café we have patronised has ever charged extra for Soya milk. A cup of tea was served with a teabag. The small pot of milk had a chip in it. Other cafes we have patronised serve tea in a tea pot.

Back in the UK after a long break, and looking forward to a Nero - always used to think they were best quality of all the chains. I bought my usual black coffee in the kiosk in Liverpool Lime Street. I couldn't try it until I boarded the train; it was so weak it was barely recognisable as coffee. What a shame their quality has slipped so much; I don't mind paying £2 for a good coffee, but surely they don't need to skimp on the amount of coffee to this extent?

Caffe Nero Ely, I am Disabled and use a large power wheel chair, I have been going to Caffe Nero in Ely for years, since it opened, after comparing all the other local options, I have always felt very welcome there far more than I can say for most of the other options, the staff have always been very friendly and helpful, the shop is wheelchair accessible with no steps, the staff always take my drink to my table, move the chairs out of the way to make space for my wheelchair, and offer to help other customers be it Disabled old or others. there is a large well set out toilet the the tables are mostly a good height for wheel chairs, there are about 4/5 tables that are to low to get my chair under but I can still use them if I need to in rush hours. I know all the staff by first name and they know me, as far as a coffee shop for wheelchair users, It get top marks all round, and the coffee is great too with NO sediment in the bottom of the cup. the only down side for me is it is dog friendly too, and having an allergy to dogs its not great for me, but it is great news for guide / helper / pet dogs users. Very recommended. Bank Holidays: 8:00 - 18:00 Monday: 7:30 - 18:30 Tuesday: 7:30 - 18:30 Wednesday: 7:30 - 18:30 Thursday: 7:30 - 18:30 Friday: 7:30 - 18:30 Saturday: 7:30 - 18:30 Sunday: 8:00 - 18:00

Yesterday I was in Petersfield with my eldest dog who is big and fluffy. Asked in Caffe Nero if the internet worked outside as I had my dog with me. I was told that he was as welcome as me inside. In a world that has become so dog UNfriendly I am delighted to know that I can take my dogs into a cafe. Having put up with noisy children running riot in another well-known coffee chain the day before my dog and I loved the peace and quiet of Caffe Nero. Big thank you and especially the kind employee who told me this and made us so welcome.

The coffee@our local 'nero' is good. The premises are clean. The staff are riendly and prompt. They work hard. Although I cannot give you a particular name there is one person who works like a trojon to get things just right for all her customers and it is a pity she could not be recommended!!!

Staff very competent and friendly, for all ages and nationality of customers, coffee for me is better than Starbucks or Costa. Toasted Scone with butter and jam is enjoyable. Staff cope well with a "rush" of customers. Seating outside is adequate but with the adjacent building works is not as enjoyable as 18mths ago. Seating inside at door could be slightly re-organised after all everyone enjoys the more comfortable leather chairs