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Written on: 19/05/2011
I bought cappucino and cake at the Croydon branch on 9 May. The service was excellent but the coffee was bitter and strong and I had to leave most of it. What a waste of money. I was later told by a friend that the customner has to ask for just one shot of coffee instead of two. How is one to know in advance that the coffee is to be so strong? I have been to Italy many times and have never encountered a capuccino this strong. It would be nice if the staff were to ask the customer if they want… Read Full Review
Written on: 13/04/2011
I was a regular drinker at cafe Nero which is fine if you drink in because if your order is incorrect then you can take it back, however beware if you order any takeaway drink the staff will only half fill your cup if you are lucky and the rest is froth, i have complained several times and the answer is we will give you a free coffee next time. How about giving me the drink i have ordered and a full cup as well after all nobody likes to be short changed… Read Full Review
Written on: 16/03/2011
I can't understand why the staff are told to serve two people at once?? Find this very impersonal,how can they give full attention to me when they have to ask the next customer in line what they want?...
Found the staff very pleasant but was not impressed with the way the manageress spoke to them in front of customers.She was especially rude to a young male member of staff,we felt so sorry for him,there's a time and place to correct your staff,and that's not in front of paying customers.
I… Read Full Review
Written on: 19/01/2011 by BarbaraS (1 review written)
Served by a young guy who spoke softly,also hardly moved his lips so I couldn't even lip read and could not be heard above the music that was playing, got my order wrong & didn't charge me for my latte, had to redo my bill during which time he was also serving the next customer and yes I landed up with a luke warm latte. What annoyed me the most was the'Bloomer tuna salad sandwich £2.95'. My idea of this sandwich was nothing like I received. The bread was thin and floppy, no butter, a thin… Read Full Review
Written on: 18/12/2010
My husband and myself visited Chester on a coach trip in November 2010. We had been on the coach for two hours and needed toilets and a hot drink. The first cafe we saw was Cafe Nero. My husband is a wheelchair so I went in first to ask if they had a disabled toilet. The girl serving snapped "no we haven t, and if you look on the window outside you will see that we haven t" . It was would have taken the same time to have smiled and apologised for not having a disabled toilet!! When we looked… Read Full Review
Written on: 14/12/2010 by RuthH (1 review written)
Nice layout but decor looking tired.Toilet cleanliness not up to an acceptable standard. Staff vary in their relationship with customers. A welcoming smile and greeting is often lacking.
We like the atmosphere created by fellow customers and the convenience of the location and early hours of opening… Read Full Review
Written on: 13/12/2010 by nottinghamfella (41 reviews written)
On Monday 13 December I visited the Old Brompton Road, London outlet. Service was poor; the member of staff who attended to me was slow and forgot what I ordered when he got distracted by another member of staff. Whilst I was paying for my double espresso another member of staff wanted to take my order, no clear management. The coffee was weak and the temperature of the coffee was luke warm… Read Full Review
Written on: 06/10/2010 by Ismat J 10 (2 reviews written)
Caffe Nero in Sidcup, London is as usual very well designed though now a bit dated. The panelling is vey nice but very masculine and the poster pictures of two girls enjoying coffee in Italy is very appealing but not very realistic. I've heard of the 'happy hour' in Tuscany where everyone enjoys a coffee with friends but I have recently been to Pisa and I didn't see any people enjoying coffee aa certain hour. You really should have a adverts that reflect the country you're selling coffee to… Read Full Review
Written on: 03/08/2010
One of the best cafe nero's I've been into and I go into alot. They have recently had a new Manager and she is great! Very polite and helpful and happy to serve. The rest of the staff are a credit to her as they all work in the same way and have a smile on there faces. While I was there a very loud awkward customer came in ordering coffee and then complaining it was not warm enough. The young lady handled her very well was polite and offered to make a frsh coffee. The customer refused and… Read Full Review
Written on: 27/07/2010
WE WENT TO THIS CAFE NERO YESTRDAY AND WE RECIEVD THE WORST TREATMENT AT A COFFEE SHOP EVER BY A MEMBER OF MANAGEMENT STAFF. IF U WNT SPOKEN TO LIKE CHILD AND SHOUTED AT IN FRONT OF PEOPLE THEN THIS IS UP UR STREET.MANAGER PICKS AND CHOOSES WHO SHE CAN ALLOW TO EAT FOOD FROM ELSE WHERE IN HER CAFE BECAUSE SHES 'THE MANAGER' BAD SERVICE NO APPOLOGY AND YOU'LL LEAVE UNHAPPY AND DISRESPECTED. DON'T GO TO CAFE NERO ON WILMSLOW ROAD MANCHESTER… Read Full Review
Written on: 26/03/2010 by glasgow airport (1 review written)
i visit cafe nero in glasgow airport nearly every day and its always linda thats working i dont even have to tell her what i want she sees me coming and has started making before i get there and i like it made a particular way and she has it down to a tee .... great service ... great coffee ..... starbucks ????? starbucks who cafe nero always… Read Full Review
Written on: 24/03/2010 by Ron White (1 review written)
I picked up a "star Barstas leaflet and then registeredonline. As I did so it crossed my mind that it takes more than 1 person in a cafe to make a difference. I use Caffenero daily and not always the same one. I travel with work and find that the nero suits both my pocket and my taste buds.
Having said this...yet again I have to commend the Chichester East Street Nero...It is different to others in its ambience, Retro has been fashionable from time to time!The anachronistic Chichester nero has… Read Full Review
Written on: 10/02/2010 by lethers (1 review written)
Not the most salubrious of locations for ANY coffee shop but the moment I walked in it felt welcoming. The staff were efficient and friendly and even though busy where able to treat their customers as people rather than objects on a production line. The coffee is excellent as is the Hot Chocolate Milano… Read Full Review
Written on: 20/11/2009
Having been a Nero fan, my loyalty is on the wane. Their coffee is more to my taste than S'bucks or Costa, but the service and value for dosh is falling rapidly. For instance, at the central York branch at lunchtime today, service was dreadfully slow, depite there being only a moderate amount of customers, with only one fully trained member of staff in charge(and I remember HE was wearing a learner tee-shirt only the other day). I queued for am age, my tuna paninni took 20 minutes to arrive; it… Read Full Review
Written on: 09/10/2009
Such polite and hardworking staff.Service is really quick.
Staff from other Neros should be sent there for training! Shrewsbury Nero is so very slow!… Read Full Review
Written on: 05/10/2009
Caff Nero is by far the worst place in halifax. I'm never going there again and i certainly won't be recomending it, this needs reviewing Immediately. When i went i bought god knows what and spend £10 and quality of food was rubbish and a large coffee is not very large compared to nice places just like Costa coffee. I hated so much i had a closer look at the equipment and they was dirty, FILTHY infact and personly i HATED it as does everyone else i know that has been there. Not only am i NOT… Read Full Review
Written on: 24/09/2009 by jprdover (1 review written)
Oh how I wish I had been a "Mystery Shopper". Desparate for a good coffee called in to this cafe nero outlet with my partner. Ordered two Latte's. Girl taking order continued talking to her colleague and after preparing two cups, asked me very casually if I wanted "something" on my Cappacinno!(sic) I mentioned that I'd asked for Latte's at which she discustedly threw the prepared coffee's away and made two more. Grudgingly offered these to me and took my money. As soon as we could find a clean… Read Full Review
Written on: 29/07/2009
I have been buying my coffee at this branch of cafe nero for about 2-1/2 years now 5 days a week. The early morning (9am) staff just couldn't be better. Very very professional, great memories and the coffee is good too.
A thought for the management of Cafe Nero. If these people think of leaving do you best to prevent them… Read Full Review
Written on: 22/05/2009 by speakout (86 reviews written)
I like Caffe Nero a lot and of all the large coffee chains I would rather pick Nero's than any of the others. I have visited number of the outlets all over England and have always found the staff to be friendly and very efficient. I especially like the loyalty card that you can get and although I don't drink loads of coffee, it does keep me going back to Caffe Nero's as I know I can get good coffee when I do go and that my 10th cup / takeaway would be free! I'm not a huge fan of the ready made… Read Full Review
Written on: 20/01/2009 by avie (1 review written)
Cafe Nero - It's good to have a choice of strength of coffee. Friendly staff even when busy. Loyalty cards are a good idea. Always look for a Neros first when we want a coffee. Muffins are excellent. Paninis are good too… Read Full Review