Caffe Nero Reviews

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★★★☆☆
2.8 / 5
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Caffe Nero

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★☆☆☆☆

“My husband and myself visited Chester on a coach trip...”

Written on: 18/12/2010

My husband and myself visited Chester on a coach trip in November 2010. We had been on the coach for two hours and needed toilets and a hot drink. The first cafe we saw was Cafe Nero. My husband is a wheelchair so I went in first to ask if they had a disabled toilet. The girl serving snapped "no we haven t, and if you look on the window outside you will see that we haven t" . It was would have taken the same time to have smiled and apologised for not having a disabled toilet!! When we looked… Read Full Review

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★★☆☆☆

“Nice layout but decor looking tired.Toilet cleanliness...”

Written on: 14/12/2010 by RuthH (1 review written)

Nice layout but decor looking tired.Toilet cleanliness not up to an acceptable standard. Staff vary in their relationship with customers. A welcoming smile and greeting is often lacking.

We like the atmosphere created by fellow customers and the convenience of the location and early hours of opening… Read Full Review

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★☆☆☆☆

“On Monday 13 December I visited the Old Brompton Road,...”

Written on: 13/12/2010 by nottinghamfella (41 reviews written)

On Monday 13 December I visited the Old Brompton Road, London outlet. Service was poor; the member of staff who attended to me was slow and forgot what I ordered when he got distracted by another member of staff. Whilst I was paying for my double espresso another member of staff wanted to take my order, no clear management. The coffee was weak and the temperature of the coffee was luke warm… Read Full Review

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★★☆☆☆

“Caffe Nero in Sidcup, London is as usual very well...”

Written on: 06/10/2010 by Ismat J 10 (2 reviews written)

Caffe Nero in Sidcup, London is as usual very well designed though now a bit dated. The panelling is vey nice but very masculine and the poster pictures of two girls enjoying coffee in Italy is very appealing but not very realistic. I've heard of the 'happy hour' in Tuscany where everyone enjoys a coffee with friends but I have recently been to Pisa and I didn't see any people enjoying coffee aa certain hour. You really should have a adverts that reflect the country you're selling coffee to… Read Full Review

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★★★★★

“One of the best cafe nero's I've been into and I go...”

Written on: 03/08/2010

One of the best cafe nero's I've been into and I go into alot. They have recently had a new Manager and she is great! Very polite and helpful and happy to serve. The rest of the staff are a credit to her as they all work in the same way and have a smile on there faces. While I was there a very loud awkward customer came in ordering coffee and then complaining it was not warm enough. The young lady handled her very well was polite and offered to make a frsh coffee. The customer refused and… Read Full Review

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Guest's Comment

Written on: 12/06/2011

The Cafe Nero's I use in Cardiff are such a pleasure to be in that I use their Cafe's wherever I go. Your comments are 100% how I see the chain.....

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★☆☆☆☆

“WE WENT TO THIS CAFE NERO YESTRDAY AND WE RECIEVD THE...”

Written on: 27/07/2010

WE WENT TO THIS CAFE NERO YESTRDAY AND WE RECIEVD THE WORST TREATMENT AT A COFFEE SHOP EVER BY A MEMBER OF MANAGEMENT STAFF. IF U WNT SPOKEN TO LIKE CHILD AND SHOUTED AT IN FRONT OF PEOPLE THEN THIS IS UP UR STREET.MANAGER PICKS AND CHOOSES WHO SHE CAN ALLOW TO EAT FOOD FROM ELSE WHERE IN HER CAFE BECAUSE SHES 'THE MANAGER' BAD SERVICE NO APPOLOGY AND YOU'LL LEAVE UNHAPPY AND DISRESPECTED. DON'T GO TO CAFE NERO ON WILMSLOW ROAD MANCHESTER… Read Full Review

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★★★★★

“i visit cafe nero in glasgow airport nearly every day...”

Written on: 26/03/2010 by glasgow airport (1 review written)

i visit cafe nero in glasgow airport nearly every day and its always linda thats working i dont even have to tell her what i want she sees me coming and has started making before i get there and i like it made a particular way and she has it down to a tee .... great service ... great coffee ..... starbucks ????? starbucks who cafe nero always… Read Full Review

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★★★★★

“I picked up a "star Barstas leaflet and then...”

Written on: 24/03/2010 by Ron White (1 review written)

I picked up a "star Barstas leaflet and then registeredonline. As I did so it crossed my mind that it takes more than 1 person in a cafe to make a difference. I use Caffenero daily and not always the same one. I travel with work and find that the nero suits both my pocket and my taste buds.
Having said this...yet again I have to commend the Chichester East Street Nero...It is different to others in its ambience, Retro has been fashionable from time to time!The anachronistic Chichester nero has… Read Full Review

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★★★★★

“Not the most salubrious of locations for ANY coffee...”

Written on: 10/02/2010 by lethers (1 review written)

Not the most salubrious of locations for ANY coffee shop but the moment I walked in it felt welcoming. The staff were efficient and friendly and even though busy where able to treat their customers as people rather than objects on a production line. The coffee is excellent as is the Hot Chocolate Milano… Read Full Review

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★★☆☆☆

“Having been a Nero fan, my loyalty is on the wane....”

Written on: 20/11/2009

Having been a Nero fan, my loyalty is on the wane. Their coffee is more to my taste than S'bucks or Costa, but the service and value for dosh is falling rapidly. For instance, at the central York branch at lunchtime today, service was dreadfully slow, depite there being only a moderate amount of customers, with only one fully trained member of staff in charge(and I remember HE was wearing a learner tee-shirt only the other day). I queued for am age, my tuna paninni took 20 minutes to arrive; it… Read Full Review

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★★★★★

“Such polite and hardworking staff.Service is really...”

Written on: 09/10/2009

Such polite and hardworking staff.Service is really quick.
Staff from other Neros should be sent there for training! Shrewsbury Nero is so very slow!… Read Full Review

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★☆☆☆☆

“Caff Nero is by far the worst place in halifax. I'm...”

Written on: 05/10/2009

Caff Nero is by far the worst place in halifax. I'm never going there again and i certainly won't be recomending it, this needs reviewing Immediately. When i went i bought god knows what and spend £10 and quality of food was rubbish and a large coffee is not very large compared to nice places just like Costa coffee. I hated so much i had a closer look at the equipment and they was dirty, FILTHY infact and personly i HATED it as does everyone else i know that has been there. Not only am i NOT… Read Full Review

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Massiveuk's Comment

Written on: 10/11/2009

I welcome comments and reviews on anywhere I intend to visit or have visited in the past. However if you are going to comment on a individual place, please make sure you are not an ex member of staff nor a customer who has had a bad day. judging by your in-excusable spelling and use of the English language I can only assume you are more suited to your back street cafe which will do the full fried English Breakfast at £1.99 with salmonella eggs. I can state that upon experience Caff Nero (As it is actually spelt) is the best place for service, Coffee and price. And can easily call itself number one in the list of Coffee giants

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Guest's Comment

Written on: 12/06/2011

I fully agree with the previous response to this review. I too have been in many Caffe Nero's around the country and have yet to find one where the service and products fail to impress. The staff are always polite, the coffee good, the food fresh and everything impeccably clean. If I did find something lacking, I'd quietly mention it to the manager. However, staff in any shop will be more easily polite to a reasonable customer and to be honest the reviewer doesn't exactly come across as reasonable. I wonder why they didn't just go to the 'nice' Costa Coffee? From my very few encounters in this 'nice' shop, I feel the reviewer would have been far more at ease there! One more point though ~ if you're going to comment on someone's bad spelling and grammar, you should at least check that your own is good!

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★☆☆☆☆

“Oh how I wish I had been a "Mystery Shopper"....”

Written on: 24/09/2009 by jprdover (1 review written)

Oh how I wish I had been a "Mystery Shopper". Desparate for a good coffee called in to this cafe nero outlet with my partner. Ordered two Latte's. Girl taking order continued talking to her colleague and after preparing two cups, asked me very casually if I wanted "something" on my Cappacinno!(sic) I mentioned that I'd asked for Latte's at which she discustedly threw the prepared coffee's away and made two more. Grudgingly offered these to me and took my money. As soon as we could find a clean… Read Full Review

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★★★★★

“I have been buying my coffee at this branch of cafe...”

Written on: 29/07/2009

I have been buying my coffee at this branch of cafe nero for about 2-1/2 years now 5 days a week. The early morning (9am) staff just couldn't be better. Very very professional, great memories and the coffee is good too.
A thought for the management of Cafe Nero. If these people think of leaving do you best to prevent them… Read Full Review

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★★★★★

“I like Caffe Nero a lot and of all the large coffee...”

Written on: 22/05/2009 by speakout (86 reviews written)

I like Caffe Nero a lot and of all the large coffee chains I would rather pick Nero's than any of the others. I have visited number of the outlets all over England and have always found the staff to be friendly and very efficient. I especially like the loyalty card that you can get and although I don't drink loads of coffee, it does keep me going back to Caffe Nero's as I know I can get good coffee when I do go and that my 10th cup / takeaway would be free! I'm not a huge fan of the ready made… Read Full Review

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★★★★☆

“Cafe Nero - It's good to have a choice of strength of...”

Written on: 20/01/2009 by avie (1 review written)

Cafe Nero - It's good to have a choice of strength of coffee. Friendly staff even when busy. Loyalty cards are a good idea. Always look for a Neros first when we want a coffee. Muffins are excellent. Paninis are good too… Read Full Review

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★☆☆☆☆

“Visited the Macclesfield branch of Cafe Nero just...”

Written on: 09/01/2009

Visited the Macclesfield branch of Cafe Nero just before Xmas. As mentioned above,...no card payments taken. As I was unaware of this until about to pay, I found myself in a situation where I was £1 short,...not what you want when you're stood there with a tray of hot drinks!...My son was with me luckily and was able to dash out to a nearby cashpoint. Nevertheless it meant my standing by the counter as the drinks got cooler until he returned. As I saw nothing anywhere to inform me of this,...I… Read Full Review

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★★☆☆☆

“My friend, who is allergic to nuts found a peanut in a...”

Written on: 05/10/2008 by laurenmay12 (1 review written)

My friend, who is allergic to nuts found a peanut in a muffin she was told was nut free.
Milk in her tea smelt stale.
I have to say i ordered a Mocha Latte And it was very nice,
though a little strong.

My double chocolate biscotti was very nice, even though I thought it had a random taste of raw egg, but it really tastes of cake mixture, which i love!

i would probably return there but i wouldn't return at lunch time.

overall : food. okay.
cleanliness. poor in my… Read Full Review

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★★★★★

“Cafe Nero - The expert here! From South Ken opening...”

Written on: 01/02/2008 by CBLondon (1 review written)

Cafe Nero - The expert here! From South Ken opening onto the roll out, I have used many of the branches regulary since I travel to all parts of Central and south London to work. They are such a success; in terms of good coffee - I am an expresso or machiato drinker, so refer to 'pure' coffee drink types; in terms of atmosphere - the peaceful playing of classical or opera in busy business areas is still pretty unique; and most certainly in terms of staff. They are almost always great, working… Read Full Review

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★☆☆☆☆

“Would definitely not return to any Cafe Nero. The hot...”

Written on: 30/01/2008

Would definitely not return to any Cafe Nero. The hot chocolate was very weak and not even hot… Read Full Review

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