Cineworld Reviews

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★★☆☆☆
2.0 / 5
124
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  • Choice Of Films

  • Refreshments

  • Customer Service

  • Value For Money

Summary

Cineworld cinemas claim to offer the best multiplex screens, latest movies and 3D films in locations including Aberdeen, Shrewsbury, Ipswich, Glasgow, Cheltenham, Sheffield, Llandudno, London, Ashton Moss and many more locations around the UK. Let us know what you think of their screens, prices and customer services by adding your own review.


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★★★☆☆

“Broken screens and bad sound”

Written on: 10/03/2013 by Samfrost24 (1 review written)

The other day i wnet to see 3d wreck it ralph at cineworld braintree . The film was 30mins late then the first ad started and it froze then the manager came in and moved us to another screen which had poor surround sound you couldnt get any music sound all you could hear was the words the picture was good quality… Read Full Review

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★★☆☆☆

“If there was another cinema in Ipswich, i'd be there.”

Written on: 27/02/2013 by laurenamy93 (11 reviews written)

I can't believe that Cineworld gets away with their ridiculous ticket and confectionery prices but don't have a good friendly service on offer, OR, clean toilets and screens!! The chairs are old and horrible with chunks of foam missing, the sound often disappears in certain films, there's always popcorn on your seat when you go to sit down. EURGH! Sort it out Cineworld! Nearly £15 to see a film in the imax, what a disgrace… Read Full Review

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★☆☆☆☆

“Well for starters i walked through one entrance to be...”

Written on: 05/02/2013

Well for starters i walked through one entrance to be told its broken and i have to walk through the back,so did everyone else. As i walked through i stepped on what i hope to be ben and jerrys ice cream but instead it was very warm and the consistency was sticky. I needed to urinate so i went to the toilets which i hoped to be decent, but instead i could hardly see myself due to the fact that there was coke stains on the mirror. By the time i got into the toilet after i done my business the… Read Full Review

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★☆☆☆☆

“awful manager umar farooq at illford”

Written on: 27/01/2013

went to illford to watch a movie with my friends at illford. when v went to buy r tickets at d counter using r unlimited card i was told.specifically by d guy serving at counter dat i should ve got replacement card hence he cant print my ticket n he said if i speak to d guy at door he wd print d ticket for me. so i did exactly i was tol n spoke to d most rude manager umar farooq. n all he said i need to call d number at d back of my cineworld card which is 0844 charged number. if d guy at… Read Full Review

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★☆☆☆☆

“Rubbish experience”

Written on: 23/01/2013

Went to Cineworld last night, the box office was closed (closed when we arrived at 5.45, still closed when we left at 8.30) so had to buy tickets from wall machines, this involves getting down on your knees among discarded popcorn etc in order to read the card payment screen. Went to buy snacks, long line of people waiting, only two staff working very slowly, gave up eventually & went to Ben & Jerrys counter where fewer people waiting, but only one member of staff serving at a chronically slow… Read Full Review

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Jors's Comment

Written on: 28/05/2013

idiot. u can buy your tickets from any till, thers no need to queue in front of closed box office. Just use yr brains.
i know its a rubbish place to work in, fed up with unlimited shiteaters who think they owe the place if they pay 15 quid a MONTH!!!!!!!

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Steviebsussex's Comment

Written on: 28/05/2013

Sounds like a valued Cineworld employee, polite, articulate and a good attitude ........

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★☆☆☆☆

“Avengers”

Written on: 19/01/2013

The managers were the most pathetic excuse for managers I've ever experienced. I will not be returning here due to the lack of care from the workers… Read Full Review

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★☆☆☆☆

“I wish I could give 0 stars!”

Written on: 04/01/2013 by CHRIS.BIL (1 review written)

Went to see the hobbit in "IMAX" and it was absolutely nothing like IMAX! At best it was 3D with enhanced sound. I paid £10 for a ticket to a film which I already seen in 3D because I wanted to see it in thrilling IMAX action. I was absolutely disappointed and shall make sure I tell everyone to stay away from "IMAX" at cineworld… Read Full Review

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★★★☆☆

“Grocery ads ahead of Indian films - Yuck!”

Written on: 06/12/2012 by user_milton_keynes (1 review written)

How could they do this is! After many deliberation, we had popped out at our local cinema for watching a much-awaited bollywood suspense flick. Our last visit was Skyfall - Good experience, good trailers lined up with the theme of the movie etc etc. Overall - Great time coming to the cinema. But it was not for this Indian film. Watching all the non-stop, boring adverts on rice, chutney, lentils totaly blew my 20 mins of high expectations away! SORELY DISAPPOINTED WITH THIS MARKETING CONCEPT… Read Full Review

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★☆☆☆☆

“How not to run a business”

Written on: 20/11/2012

Booked and paid online to see breaking dawn part 2. turned up, went to the ticket collection machine but it would not accept my booking number. went to the kiosk young man can't retrieve my tickets, young man gets on phone spends 5 minuets on phone while queue builds up behind me making me feel very uncomfortable. young man gets off phone and tells me that showing is cancelled with no reason given. to add to this the manager had left the building and they were unable to refund my card. I will… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 18/11/2012

We went to watch Jab Thak hai jaan bollywood movie in 02-arena on 17/11/12 with cineworld unlimited card they told tickets are sold out but in online when we checked it was showing as available and we saw they selling the tickets who are paying cash. we realised Unlimited card is not worth… Read Full Review

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★☆☆☆☆

“poor sound”

Written on: 16/11/2012 by atlanticc (1 review written)

Unfortunately when I visited Cineworld in Eastbourne twice recently I have found the sound to be muffled with glitches and the treble too low so I could not hear much of the dialogue in films Skyfall, and Silent Hill Revelation… Read Full Review

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★☆☆☆☆

“volume”

Written on: 11/11/2012

What a shame that the experience was ruined by the deafening sound of the adverts. I will not be going again… Read Full Review

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Grahamwinch's Comment

Written on: 13/11/2012

yes they did that at my vist to Crawley cinemar on Sunday 4th November, deafening!!

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Gungnir1488's Comment

Written on: 02/03/2013

The adverts preceding the film gradually increase in volume to accustom your ears to the film. If they didn't do so you'd probably be prosecuting them for damage to your hearing.

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★☆☆☆☆

“subtitles ”

Written on: 06/11/2012 by phluke (1 review written)

Just got home after spending 1hour in the cinema cineworld.. Booked on line. Arrived early. Bought hotdog and coke £7.45p.then waited for the few people to enter the selected screen door. Watched no endless adverts and finally the main event arrived.Skyfall. It was in subtitles. I was gutted it was very distracting for viewing so I got up and left. The staff at the box office said they didn't realise either. I said no where was subtitles advertised for this screening. They agreed they… Read Full Review

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★☆☆☆☆

“Cineworld Witney”

Written on: 02/11/2012

I've visited Cineworld Witney twice this year to see "Fly fishing in Yemen" and "Sky Fall". The presentation is absolutly poor, "Fly fishing in Yemen" the sound was out of sync and also the image wasn't clear on the right hand of the screen. "Sky Fall" the picture had no depth, the Blacks were crushed and no clarity of the image, it was like looking at film screen in daylight. I do not recomend anyone who appreciates good quality film projected images to visit this cinema. Cineworld Witney is… Read Full Review

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★☆☆☆☆

“Absolutely useless.”

Written on: 31/10/2012 by Cineworldarebad (1 review written)

I tried to book tickets online. Before I completed transaction my session timed out. Spoke to them the next day and they blamed bank. Phoned again and was promised by an agent that he would fax my bank. 5 days on I speak to bank and they did nothing. They have £81 of my money that I have to wait a week for to be returned. They admitted that this time out happens a lot but the have no idea what to do about it. I have also had problems with the local Harlow branch. My daughters and friends… Read Full Review

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★★★☆☆

“CineWorld ”

Written on: 24/08/2012 by MrTambourineMan (12 reviews written)

I think what lets most cinema's down is the choice and price of the food available for refreshment, and Cineworld is no exception. I know that pop corn costs buttons to make and that Coke (no matter how big a bucket you serve it in) is essentially cheap sugary & fizzy water so how they get away with charging £8 for a "DEAL" I'll never know. I can get the same popcorn from Aldi for less than a quid and I can get 2 cans of Coke in a multipack for about £0.70 - WHICH I DO! I know that people… Read Full Review

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Leecon's Response to MrTambourineMan's Review

Written on: 30/08/2012

Take in the Aldi popcorn and coke. They wont stop you. Problem solved.

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Mgmgmg1's reply to Leecon's Comment

Written on: 02/11/2012

I took my own pop and crisps and did get refused saying it was against company rules.

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Jorss's Response to MrTambourineMan's Review

Written on: 28/05/2013

n leave all the rubbish in the screen u scum

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Skintbloke's Response to MrTambourineMan's Review

Written on: 25/09/2012

got ripped off in car park £80.00 fine for not parking exactly in the lines,not just me but at least ten cars,be very careful on bank holidays when car park is full.

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★☆☆☆☆

“Cineworld Rip-off”

Written on: 19/08/2012

Cineworld is such a rip-off. Over-priced tickets and over priced refreshments with Staff that are so far stuck up their own backside that they don't care about the customer. Its a waste of money for what you get. Sure the leg room is better than an average cinema but at £3 more? Totally not worth it. For a bag of sweets and a large drink It cost me £6.05, to get the same at my local cinema it costs me £3.75. Safe to say I will never be attending a cineworld cinema again. Complete rip off and… Read Full Review

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★☆☆☆☆

“Cineworld Cambridge”

Written on: 16/08/2012 by rabreview (1 review written)

They only have TWO ticket collection machines, and on the last two visits they were BOTH out of order. The cinema is understaffed, so there's never anybody at the ticket kiosk - meaning you have to queue for ages at the snack counter. Complete pain in the backside when you've booked your tickets online. Don't bother with Orange Wednesdays - the electronic sign at the ticket kiosk downstairs will claim that tickets are still available for a film, then you queue up for 25 minutes (staff poorly… Read Full Review

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★☆☆☆☆

“Shocking customer service- Aberdeen union square”

Written on: 07/08/2012 by Aberdonians (1 review written)

Shocking customer service, Management should train their staff about some customer service skills, especially Steve who works at ticket check desk. He doesn't have a clue how to speak to customers and listen if someone is trying to explain. We were accused of misusing cineworld card and was told that we intentionally used someone else card for the movie, tried to explain him we gave wrong card by mistake and all group have unlimited cards and we will not do something like that as all cards were… Read Full Review

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Dece77's Response to Aberdonians's Review

Written on: 21/01/2013

i highly recommend going to the one at queens links they have much better service and staff who will try and help as much as possible

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★★☆☆☆

“Poor sound and poor picture”

Written on: 21/07/2012

Southampton - Batman:TDKR. Way too loud. I'm a drummer but my 44 year old ears were hurting afterwards. My daughters were hurting too. With the volume at such high levels you missed out on the subtleties. The picture had poor contrast so dark scenes (this is Batman so there are lots) were hard to watch and determine. Picture was not sharp and was a poor representation of what digital cinema is about… Read Full Review

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