5quidhost Reviews

9-10 St Andrew Square, Edinburgh, EH2 2AF
★★★★★
4.8 / 5
95% of users recommend this
  • Value For Money

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★★★★★

“Excellent Service - Prompt Responses - Easy To Use”

Written on: 07/09/2014 by zzMyrick470 (1 review written)

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Finally I've found a web hosting service that seems to be on my wavelength! These guys are excellent - response times to questions are always fast (never waited more than a few minutes) and always seem to be handled by a human being rather than a bot. It's also handy that they operate within the U.K (well they do at the moment!) and can be contacted by telephone if necessary… Read Full Review

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★★★★★

“They do what they say”

Written on: 05/09/2014 by McHughje60 (1 review written)

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Everything works just as it should. No issues with stability, downtime etc. If there's an issue, the Support is prompt and very helpful… Read Full Review

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★★★★☆

“Good, Reliable, Cost-Effective”

Written on: 03/09/2014 by Wyattl369 (1 review written)

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We've been using £5 for many years now and I have always found them to be very reliable and at all times very quick to respond to any issues that happen. Very rarely will I have to wait more than 30 mins and certainly never an hour for a response from their support. Sometimes their responses are a bit too technical but I think they have a lot of patience with us "normal" humans! We have in fact been on their £10 a month "Everlasting" account, so £5 is a bit of misnomer as that is just… Read Full Review

By 5Quidhost

Written on: 03/09/2014

Thank you for your positive review, much appreciated. I can confirm that our hosting platform is physically located on servers here in the UK.

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★★★★★

“Solid, reliable hosting; skilled, rapid UK support...”

Written on: 02/09/2014 by giles.campbell.72 (1 review written)

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I've used 5quid host for quite a few years now and found that their hosting service is reliable and consistent. The best part, however, is the quality of their support team. Firstly: they are in the UK, so they can speak english (not to be underestimated!!) Secondly: they are extremely knowledgeable, not just call centre dollies. Thirdly: they respond quickly and professionally. I absolutely recommend them above all other hosting companies that I have used… Read Full Review

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★★☆☆☆

“poor response on emails re billing outstanding issues”

Written on: 29/08/2014 by jalexjason (1 review written)

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we need a phone line to speak to a human on billing issues. There is no ability to attach a screen dump or files to prove this, and the control panel is pretty useless as the support just says contact your ISP provider. Which idiot put this in place? Does he still work there. come on guys sort this out quickly within one hour as we asked you a few days ago and you said we'd respond in one hour.. NOT GOOD… Read Full Review

By 5Quidhost

Written on: 29/08/2014

Sorry to hear of the difficulties you encountered. Support can always be obtained via the 'Support' link on our website and attachments are supported as part of normal e-mail discourse following initial contact via that method.

On reviewing the support interaction in question, it appears we responded in within 9 minutes of your initial contact and that the issue in question has now been resolved.

However, should you require further clarification of any billing issues related to the account in question please don't hesitate to get in touch - happy to assist as required.

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★★★★★

“Top Marks - would recommend ”

Written on: 28/08/2014 by Noodlechips (1 review written)

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I decided to start a blog last year and wanted it to be as professional as possible without host problems or poor service, After lots of research I decided to take up a level 2 package with 5Quid hosting and I am so glad I did. I have had NO problems what so ever with the host and when I started out I used their help team a number of times with various settings/ option/ blogging stuff that I was new to. The help team where so helpful and made my journey with blogging a pleasant one. I have… Read Full Review

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★★★★★

“good service, good price, simple to upgrade”

Written on: 25/08/2014 by Koltond377 (1 review written)

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good service, good price to enter and simple to upgrade as you grow. Timely communication, good up time… Read Full Review

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★★★★★

“My second review for this company.”

Written on: 10/08/2014 by jerryfn (3 reviews written)

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Polite courteous and efficient. The support is excellent if you know what you are doing and the facilities on the control panel are on a par with much more expensive providers. Whether you want simple or complex it's all there. I use 5 quid host for both commercial and private work. … Read Full Review

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★★★★★

“Now on my third site with this host...”

Written on: 08/08/2014 by reWise138 (1 review written)

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So happy with the service and the cost I'm now setting up my third site hosted with 5 quid host. Very few issues and if there has been anything customer services have responded promptly… Read Full Review

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★★☆☆☆

“Keeps going down”

Written on: 07/08/2014 by Jenniferz49 (1 review written)

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Seems like once a week now my website is completely down. In fairness it's always dealt with and restored promptly but then it will go down again. Sigh… Read Full Review

By 5Quidhost

Written on: 07/08/2014

All of our servers are monitored for uptime on a minute by minute basis by an independent third party - for the week ending 2014-08-02, reported uptime was 99.97% across all servers.

Some of those are back-office servers that don't host customer websites, and can be rebooted freely for maintenance, meaning the customer-facing uptime figure is actually slightly higher.

Did you contact support regarding the issues with your site? There are a variety of site-specific reasons why you might be running into trouble, even if the underlying platform isn't experiencing issues. We'd welcome the opportunity to work with you to advise how best to ensure your site performs optimally.

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★★★★☆

“5quidhost had been hosting my site for free for a...”

Written on: 23/07/2014 by kcHolmes66 (1 review written)

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5quidhost had been hosting my site for free for a while, until recently, when robots invaded and stole my bandwidth. At that point I remembered I always meant to upgrade from the basic package once I'd put my site together properly. It's not at all expensive. I don't like doing surveys or writing reviews, but this review is partially an apology for leaving it so long before upgrading. The site has been reliable, and I've not had any problems with using or viewing the site, nor any hassle or… Read Full Review

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★★★★★

“Superb service and brilliant value”

Written on: 16/07/2014 by benclowney (1 review written)

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I've been using 5quidhost / Tentahost for several years, and I can't recommend them enough. Their support is excellent - they always go the extra mile… Read Full Review

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★★★★★

“Exceptional service and a great price”

Written on: 15/07/2014 by rjsetford (2 reviews written)

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Hi there, I just wanted you guys to know that I've been mightily impressed with the service that I've had from you since I signed up last week. I used to have my sites hosted with Just-Host who proved to be a nightmare that got worse as time went on. Moving my sites over to 5quid was straightforward and painless and the technical support I did need was quick and helpful. My websites are significantly more responsive and I'm not constantly worrying about downtime anymore. Well done to… Read Full Review

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★★★★★

“Splendid service”

Written on: 12/07/2014 by xuMcCall251 (1 review written)

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Quick, simple, cost-effective. I am extremely happy with the service, especially the problem solving and customer service… Read Full Review

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★★★★☆

“The best support you will get.”

Written on: 11/07/2014 by darchorz (1 review written)

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I have been very happy customer for many years and I can definitely recommend them to anyone. The support is probably the best, always helpful and straight to the point… Read Full Review

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★★★★☆

“Good hosting service with responsive support”

Written on: 09/07/2014 by 215Moore (1 review written)

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Support team are swift and helpful and servers reliable. Payment options used to include google wallet which was super quick and convenient. Remaining card payment options are a bit of a hassle with lots of required form fields that need populating from scratch every time!… Read Full Review

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★★★★★

“Fast, fab and easy to use”

Written on: 09/07/2014 by LawsonSchroeder356 (1 review written)

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Easy to pay, set up and use with top-notch customer service… Read Full Review

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★★★★☆

“Just what I expect from a service provider”

Written on: 06/07/2014 by CorbinStevens (1 review written)

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The helpdesk is always very quick to respond, helpful and pretty darn clever! They haven't failed yet to get me out of trouble. They came up with a bespoke service for me as my requirements didn't fit in with the standard packages. I like that! And it's good value for money. As I said at the start - Just what I expect form a service provider… Read Full Review

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★★★★★

“Good hosting service, simple pricing, rapid responses”

Written on: 02/07/2014 by pacharanero (1 review written)

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Really pleased with my hosting package with 5quidhost. No problems with setup, good support, no pressure to use any "own brand" website builder - just solid hosting and all the options via cPanel. When I contacted support on a Sunday about an issue with redirecting several other domains to land on a subdomain of my hosted site, I wasn't expecting a response until the next working day, but they responded within a hour, and were very helpful, no unhelpful helpdrones here!… Read Full Review

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★★★★☆

“Service is generally good but not the fastest servers”

Written on: 02/07/2014 by Cassidymh318 (1 review written)

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The overall service is excellent and the features are well covered. My only slight issue us that the performance and responsiveness of my hosted sites vary considerably and are often a little slow. That said, exceptional value for money… Read Full Review

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