Travel House UK Ltd. www.travelhouseuk.co.uk

Travel House UK Ltd. www.travelhouseuk.co.uk
★★★★☆
4.3
86.0% of users recommend this

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Please note that Travel House UK Ltd - www.travelhouseuk.co.uk is located in London
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Latest Reviews

“BE CAUTIOUS.”

★☆☆☆☆

written by skdud1068 on 23/01/2024

BE CAUTIOUS. I booked with this agent because it appeared to offer the cheapest flights via Google Travel. Immediately after booking, I became concerned about the seat selection and requested cancellation even before receiving the ticket number. They assured me that I could select seats on the airline website right after receiving the ticket. However, I later discovered that my fare plan doesn't allow seat selection until check-in. This is a significant problem, especially since I'm traveling with a small toddler, and sitting apart is not ideal. To add to the frustration, the amount I paid aligns with the upper-level class, and the discrepancy in fare plans, along with the additional +100 charge from the airline website. Despite multiple calls expressing my concerns, they insist it's non-refundable. When I mentioned exploring the next steps, they promised to call me back but have yet to respond. this company not only doesn't offer cheaper prices, but also operates by using deceptive methods to extract more money from customers and refusing refunds. BE CAUTIOUS!!

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“Diana, a disappointment ”

★☆☆☆☆

written by BarbaraTanyanyiwa on 08/01/2024

I wanted to go to Capetown in December, contacted an agent who said I must pay £25 deposit for her to do my itinerary to present to the SA Embassy for visa processing. She told me that If I do not pay for the ticket within 4 days she would cancel the ticket and refund me £20. So before end of 4 days I called her canceling the deal as I was no longer going and told her to refund my deposit. Instead she told me that she was going to deduct from my next booking which I do not even know when that would be as I do not intend to travel. I felt shortchanged as I was only told of this policy when I asked for my refund. Funny enough, it didn't take her time to deduct the money from my account but to return it back, I am now being told of policies that I do not even know. This behaviour is similar to that of shammers to be honest. Why would such a big company have such a draconian policy? I am not going to recommend any of my friends or relatives to use Travel House Again.

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“I bought tickets to Zim with them, initially paid a...”

★☆☆☆☆

written by RyannMcKnight on 07/01/2024

I bought tickets to Zim with them, initially paid a deposit I, they did not call me for the last instalment until I rand to say no one had contacted me to for this. I was told not to worry that someone will call me at the beginning of Sep , our flight was 18 Sep. I received a call to pay and I did. Then the next text I received was to inform me that our flight was cancelled. I then called the agent to ask what my options were. She informed me that they can book later in the year as the next two months were not guaranteed. She went on further to say the airline Ethiopian airways are requesting a further £1400, as the prices have gone. Initially our 4 tickets were £840 each. I told her that I did not cancel my flight, it is the responsibility of the airline to book me onto the next flight or give my money back. She now tried to explain that they will give back this £1400 back in vouchers. I found it absurd and o said I have no further money to pay. Anyway she claimed to have booked me again on to a flight in November but the dates were clashing with my son being out of the country with work. So I said I would like to change the dates, she then asked me to pay a further £570 for voluntary change of date, which I understand . However, I then received a receipt saying I now owe £1900 outstanding. I called to say I paid for my tickets fully, that the receipt is misleading. She said not to worry, it’s fine. That if I pay the £1400 I will still get it back in vouchers which I can still use with them. I now decided to contact the airline, was told that we had no tickets for September, that they can see the tickets for 7 Nov to 30 Nov that are now cancelled. They asked me if we still wanted to travel I said yes but at a later date in November . They asked me to pay the £633 for voluntary change of date. Which I did, received my tickets, reservation confirmation from the airline. Reassured that they will not be need to contact they agent that everything was sorted. All hell broke loose when I tried to check in day before travel, Imy tickets could not be found. I than rand the airline, was asked if I bought the tickets through an agent I said yes. They said the agent had blocked my tickets that they said I did not pay. My option was to repurchase the tickets all over again when I get to the airport for us to travel. I just gave up. I rang the agent only to be told I owe them £1400. I have demanded my money back, I am yet to get my refund. So it has been a terrible experience first time to use an agent, I was referred to them by an acquaintance. Never again. I would strongly advise people to not use them.

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“Worst service ”

★☆☆☆☆

written by Nevertravelhouse on 31/01/2022

I booked my ticket in October last year to Zimbabwe, was advised to use Qatar Airlines. On arrival at the airport I was told I was not flying to Zimbabwe only to doha, I showed my ticket.this was checked and I was told by the lady checking me in on arrival in doha I wpulc be issued with another ticket. I called Travelhouseuk and spoke to the person who sold me my ticket. He played dumb and made out like he was shocked. On arrival in doha I wasted two hours of my life trying to get my ticket sorted. My ticket issued to find I was now flying via South Africa instead of direct to Zimbabwe as originally planned. Before catching my connecting flight I was told to look out for luggage in South Africa and make sure it gets to Zimbabwe. On arrival in South Africa I went to check my luggage to make sure it had arrived only to hear my name being called as my flight was waiting. I ran from one end of the airport to the next On arrival in Zimbabwe no luggage. No suprise. It took 8 days before luggage was reunited with me. To add further insult I got an email 3 days before flying home informing me that my flight home was now cancelled.!!!. I immediately called up Travelhouseuk to ask why and was told oh dint worry we have booked yoh to fly out 3 days later I asked what about my accommodation who is going to pay for that. No their problem I was informed by the very unhelpful travel agent. He then proceeded to tell me to find my way to South Africa from Zimbabwe like its just hop step and jump away and then he would get me a flight back to the UK. This would be smother bill.!!! I proceeded to look for alternative flights back and found one 200£ cheaper. I am still waiting for a refund for my flight back. They will not compensate for my lost luggage or even apolofor the rubbish service and have now blocked me on Facebook for complaining instead of calling me to try and sort things. Will not use them again.

Was this review helpful? 4 0

“Gets the job done ”

★★★★☆

written by Subuloye on 26/01/2022

I have been handled by Jamal Woods for about 14 months. During the pandemic I have changed, cancelled, rebooked and I have never got any negative response from the gent. I will use Travel House again and again if the ilk of staff are like Jamal.

Distey's Response to Subuloye's Review

Written on: 28/03/2023

Liar & inside man!

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“Reliable and helpful ”

★★★★☆

written by EdgarMakombe on 23/12/2021

The person I dealt with has been so helpful and reliable over the years I have known him. He has always booked my tickets and have never disappointed me. He is the most reliable person and very very polite

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“Excellent Customer service by the agent. Very Polite...”

★★★★★

written by Margao on 11/12/2021

Excellent Customer service by the agent. Very Polite and friendly.

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“Tyson Ford”

★★★★★

written by Fmaccarthy on 22/11/2021

Tyson gave me an excellent service from start to fish. Thank you so much

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“Jamal Woods is your go to guy !”

★★★★★

written by MonaReyneke on 09/11/2021

I recieved friendly , prompt and efficient service from this company and Jamal . Will definately be using them again,

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“Nelson Cruz Murtaza”

★☆☆☆☆

written by Irelandn119 on 25/06/2021

This man is clever enough to brainwashed her client. I recommend to all future travellers not to used this Agency if you want to enjoy your holiday. They let their agent based in Pakistan to used your personal details. And I tell you they are the most clever person on earth. I want response to this disgraceful behaviour of your agent for radical my family, because you should not allowed to be in this industry. I wait for further notice

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“Responsive, reliable and excellent service”

★★★★★

written by Nikkita2040 on 21/12/2019

Always go extra length to satisfy us as a customer. Very professional and he has lots of patience, empathy personalised service. Thanks for getting my son the best virgin flight deal for his Boston trip.

Was this review helpful? 2 0

“Superb and friendly service”

★★★★★

written by livelovelife on 04/10/2019

This is the second time I have used TRAVEL HOUSE, each time I have spoken with a man who has been extremely courteous and has provided superb and friendly service each time. I would certainly recommend TRAVEL HOUSE and so would my wife. Thank you

Was this review helpful? 2 0

“Excellent professional service ”

★★★★★

written by Manyara on 11/09/2019

The person I dealt with is a very competent consultant with great customer service. He was very patient and accommodating of my requests, helping me to get the best possible flight deal. Will come again:)

Was this review helpful? 2 0

“Excellent and good service ”

★★★★★

written by Rosemary1972 on 14/06/2019

This agency have helped me find a cheap flight rate and suitable time to go on holiday. The staff was really cooperative and helped us with the utmost effort. The staff was really kind and affectionate. Thanks

Was this review helpful? 3 0

“Wonderful customer service ”

★★★★☆

written by Ogee on 24/05/2019

The consultant I dealt with was very helpful and very understanding. He had all the patience as I was at times very busy at work and he would accommodate me to call after work to discuss the best possible flight. He managed to get me a good deal within the limited time that I had to travel. He was very polite and professional, that I felt at easy talking to him. The service was just good and I will look nowhere else next time I travel. I also loved the payment plan, just brilliant. I would definitely recommend to my family and friends. Keep up the good work.

Was this review helpful? 2 0

“Good and wonderful service”

★★★★★

written by Oluwaferanmi on 16/08/2018

I was introduced to Travel House UK Ltd. by someone who is very close and who I respect a lot, a person I know is very meticulous. I must say that I have not been disappointed by the service I received. The service was not only good, it was also prompt, detailed and very well explained. Everything was thorough and nice. Thank you very much. I am grateful.

Ritchtone's Response to Oluwaferanmi's Review

Written on: 22/02/2019

Not impressed. I have experienced better customer service from other travel agents. I won’t be using Travel House UK Limited again.

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Was this review helpful? 2 0

“Jelton”

★★★★★

written by JMoyoz on 02/07/2018

5/5 service after all the questions that have been asking you about TravelHouseUk. As a victim of ticket scam by a company which shows very cheap attractive tickets that is all rubbish it was hard to trust anyone, butthe person I dealt with from travelling house managed to reassure my family and provide what he said he will offer. We have our tickets now. I will not hesitate any zimbabwean if in doubt about your service. Keep it up TravelHouseuk by giving us pointers to look for when buying tickets. Be careful thieves are cloning your genuine travel agent and personifying your staff which is difficult to differential as a customer. Brilliant work to the person I dealt with.

Sheilz's Response to JMoyoz's Review

Written on: 07/07/2018

I agree heartily , I have always had the most wonderful experience dealing with my travel advisor in this regard !!

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Was this review helpful? 2 0

“Helpful and accomodating”

★★★★★

written by Rudy354 on 30/06/2018

I booked my ticket with them and wit the help of the travel consultant a very calm,helpful one they find me the best ticket for me and my husband and with the good experience with them I will recommend them with my friends

Was this review helpful? 2 0

“EXCELLENT FAST CUSTOMER SERVICE”

★★★★★

written by on 01/06/2018

Thank's to the person I dealt with I booked my flights so easy without loosing any time. And at the best price on the web. He is excellent and very efficient at his job. Thanks one again for making it so easy. I have already refer my friend to book thought you.

Was this review helpful? 2 0

“Worst customer service from this agent. I don’t...”

★☆☆☆☆

written by CeciliaO'Rourke45 on 31/05/2018

Worst customer service from this agent. I don’t appreciate rude abrasive ; racist people and the failure to apologise when you have delivered the worst customer experience. This man is forceful and uses bullying tactics to get people to pay. Has no sense of reflection on his customer care and should not be allowed to deal with customers. Be warned and be very wary. Just because people have a different accent it doesn’t mean they should be treated any less favourable. You are an embarrassment to the other professional agents I’ve previously dealt with. Because if your failure to apologise I have no interest in dealing with your company and will not be recommending any of my numerous friends. Disgusting

Was this review helpful? 2 0

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Asked by Rslpool on 14th January 2014 Report this content
How long does it take to get a refund as I feel l might of been ripped off?

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