Travel House UK Ltd. Reviews - www.travelhouseuk.co.uk

38 Riding House Street, London, W1W 7ES
★★★★☆
4.3 / 5
87% of users recommend this

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Please note that Travel House UK Ltd - www.travelhouseuk.co.uk is located in London
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Travel House UK Ltd. www.travelhouseuk.co.uk
Travel House UK Ltd. www.travelhouseuk.co.uk

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★★★★★

“Value for money”

Written on: 25/10/2013 by SMarimbi (1 review written)

The staff member exuded friendliness with excellent communication follow-up skills. He wanted to ensure I had understood the implication of every step that he took. The integration was good because he was a good communicators as well as a good listener. The whole reservation was just right, it did not take too long neither did it took too short a time to go through through. Follow-up when the customer wanted to amend was very straight forward. The customer service officer had initially… Read Full Review

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★★★★★

“Excellent Service from Max!”

Written on: 24/10/2013 by _Vicky (1 review written)

I booked my flights for Christmas back in May and would just like to thank Max Brailey for the excellent service that he gave in finding a flight at a good price and assisting me through the whole booking. Max has given an excellent service and is a credit to Travel House UK. This is the second time that I have used Travel House to book my flights and on both occassions have I had a good services, so will certainly use them again and will recommend them to my friends and family. Well done to… Read Full Review

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★★★★★

“ray anderson”

Written on: 22/10/2013 by norina786 (1 review written)

I was really happy the way one of the staff booked my tickets.he was really helpful and kind.hopefully i will be booking with travel house uk in the future but i would like good discount on my flights as i will be a really good customer Thanks so much Norina… Read Full Review

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★★★★★

“Booking flights”

Written on: 21/10/2013

I had two agents and both were very helpful,and communication skills were good. I will certainly be contacting him again for my next flight abroad… Read Full Review

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★★★★★

“excellent correspondance”

Written on: 18/10/2013

the travel agent was friendly, softly spoken and helpful, the price quoted was excellent especially in December where it is fortune high. over all experience till tickets issued is satisfactory, incase of any changes and help in future, I will come back and write down again… Read Full Review

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★★★★★

“Sam there was marvelous”

Written on: 17/10/2013 by Africa13 (1 review written)

I was arranging this ticket from Mexico, therefore had no phone. I live in Britain. The agent contacted me promptly and offered me 2 tickets on days that suited my travel requirement. He was polite, professional, and worked hard to secure my booking. I would 100% recommend this travel co to anyone! looking to purchase a flight ticket or indeed a full holiday. Well done … Read Full Review

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★★★★★

“Excellent service”

Written on: 14/10/2013 by maltyg (1 review written)

Previously to phoning Travel House, I spoke to a couple of other travel agents that said they would phone back with quotes that I required for a trip at Christmas. None did. The agent who helped me at Travel House couldn't of been more helpful. When he found one flight and confirmed my booking by e-mail, I replied to that e-mail to accept but he came back with another flight option that had great connecting flight times. He didn't have to do that. I will certainly book with Travel House again… Read Full Review

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★★★★★

“Great Service”

Written on: 14/10/2013

I was helped in the best way possible: given the information I needed reliably, clearly, in a relaxed and cheerful way and at my own speed. I felt the salesman was on MY side and there to help ME. If I needed to check things out elsewhere, including competitiveness, reliability etc, it was acceptable and I ended up so happy with the deal that I want to recommended it to others and leave this review of my own volition!… Read Full Review

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★★★★★

“awesome!!!”

Written on: 13/10/2013 by herb1on1 (1 review written)

My agent Ray Anderson was outstanding on getting us the cheapest flights possible. This is the second time he has delivered different years. This is the thirs time using this company,,,, 2008 2012 now 2013-14. Thank u guys keep it up… Read Full Review

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★★★★★

“Service was Excellent”

Written on: 10/10/2013 by Aussie76 (1 review written)

My agent was outstanding in every way. He was extremely helpful, courteous and his communication skills were excellent. I will certainly be contacting him again for my next flight abroad and I will certainly recommend him to my friends. I found Travel House to be overall outstanding… Read Full Review

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★★★★★

“SERVICE ”

Written on: 01/10/2013 by smokeydancer (1 review written)

First class service and very helpful,have been flying to phillipnes past 8 years and never had a deal this good.The advisor tried everything he could to make the whole experience first class...........hopefully my partner will be flying here next year and will surely use TRAVELHOUSE again… Read Full Review

Kirote's Response to smokeydancer's Review

Written on: 06/10/2013

Am writing to thank my advisor, for being so helpful with the search of my ticket to Nairobi. all I can say is that my experience with you was so good that I will refer you to my other friends in future and also use TRAVELHOUSE as my choice of travel agent. good experience and well looked after by you. once again thankyou.

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★★★★★

“FLIGHTS TO PHILIPPINES”

Written on: 30/09/2013 by michelle01 (1 review written)

EVERY THING WE ASK WAS DONE WOULD USE AGAIN EASY TO TALK TO YOUR ADVISOR RAY ANDERSON IF BUSY LEAVE A MESSAGE AND HE CALL BACK NOTHING WAS ANY TOUBLE FOR HIM THE SERVICE WAS EXCELLENT EVEN CHANGE A BOOKING WAS VERY EASY WE WILL USE TRAVEL HOUSE AGAIN TO BOOK OUR HOILDAYS OR JUST FLIGHTS WE GO PHILIPPINES ONCE YEAR WE BOOK LAST YEAR BUT COULD NOT GO BECAUSE I BECAME ILL BUT RAY ANDERSON HELP TO SORT EVERY THING OUT FOR US TO FLY THIS DECEMBER 2013 HOPE YOU AT TRAVEL HOUSE KEEP THE GOOD WORK WE… Read Full Review

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★☆☆☆☆

“Rude, expensive & unprofessional”

Written on: 30/09/2013

This was the second time I used Travel House to purchase flights to Australia. I should have learned from our first experience not to use this awful company. When dealing with your enquiry they cannot be more helpful, after they take deposit monies or full balance their customer service agents are rude, aggressive and disgusting in their attitude. What's more, the depot scheme does not hold the price of a ticket. We were asked to change our planned travel dates to a day later on return. This… Read Full Review

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★★★★★

“Quick efficient and friendly service”

Written on: 27/09/2013 by RazWa (1 review written)

Came across TravelHouse on the internet and contacted them by phone. The advisor was friendly and extremely helpful and found the flight I needed quickly. He was easy to contact by phone and answered e mail queries promptly. I've already recommended TravelHouse to family!… Read Full Review

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★★★★☆

“holiday to australia”

Written on: 27/09/2013 by edward15 (1 review written)

booked with travel house for the 1st time they were very helpful as i had not booked a long flight before so thanks will use you again… Read Full Review

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★★★★★

“Excellent,reliable service,would highly recommend.”

Written on: 26/09/2013

Excellent follow up and updates .Good customer care service.Flights offered at competitive rates… Read Full Review

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★★★★★

“Consultant: Ray Anderson”

Written on: 26/09/2013

I would recomend using their services, I had very plesant experience… Read Full Review

Franciscohen's Comment

Written on: 29/09/2013

Ray was extremely helpful and got me a good flight option in comparison to a different travel agent.

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★★★★★

“Excellent Customer Services”

Written on: 21/09/2013

This is my first time booking with Travel House and l can confidently say l was provided with an incredible and outstanding customer services. The advisor that l got through to asked me an in-depth questions of my likes and don't likes regarding different airlines and flight and despite me changing my travelling dates three times in two days it didn't phase him out he kept telling me he was there to get me the cheapest flight he could. He provided me with an excellent customer services that l… Read Full Review

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★★★★★

“The best customer service and experience ”

Written on: 20/09/2013

Travel house has proportionated the best experience for me when I decided to book my ticket to go home. I was served by the most caring, honest and helpful assistant I had ever came across. On the first call the assistant made me fell so comfortable, which was a very important matter for me not only because we sometimes don't trust buying ticket online due to many schemes going on but it was a very emotion time for me because I was waiting quite a long time to finally meet my… Read Full Review

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★★★★★

“go to ray for cheap flights”

Written on: 19/09/2013

ray anderson was very helpful in getting me the cheapest flight to the philippines would recommend and would deal with them again. … Read Full Review

Makadi's Comment

Written on: 20/09/2013

I'm sorry but this is the worst Travel agent I have dealt with.

After getting confirmation for a hotel / flight and paying the balance I was then told the next day that the hotel I was told I would be staying in could only give me a room for 5 days of the 2 weeks of my holiday . I have asked Ray to refund me the whole of the balance which was £1487 as I think that he did not keep his side of the contract. I was then accused of wasting his time and costing him money because he could have booked another 5 people a holiday ???? At first Ray sent me emails stating that he will refund my money but now is not replying to my emails asking why the money has not been refunded back in to my account. If there was ever a Travel agent from Hell this one would be at the top of the list.

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Makadi's Comment

Written on: 20/09/2013

Just tried to send an email to the complaints dept at Travel house and it is refusing my comment's !!!!!

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