Tesco Home Insurance Reviews

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★☆☆☆☆
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Tesco Home Insurance

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★☆☆☆☆

“Yes , where do i start , my house was broken into in...”

Written on: 02/02/2011

Yes , where do i start , my house was broken into in september 2010 while myself and my familly were in bed .
Cut the long story short , they are all born liars, ive already been given two sets of cowboy loss adjusters who have interigated me to a large extent , to which i have on video and if this aint sorted within a week i will send to the FSO along with my current complaint i already have active .
Now , as you all know , you have to give at least 1 point to be able to score on this site for… Read Full Review

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★☆☆☆☆

“Still trying to get anything done 7 months after...”

Written on: 28/01/2011

Still trying to get anything done 7 months after claim.They do not return phone calls or give any update and just keep fobbing me off saying they will have answers shortly. Left with nothing after major fire.
Had a claim wihth a different compant few years aog for burst tank which was dealt with promptly - total contrast to Tesco - dreadful!!… Read Full Review

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★☆☆☆☆

“absolutly abysmal.. shed broken into, small claim,...”

Written on: 20/01/2011

absolutly abysmal.. shed broken into, small claim, they ask for reciepts for tools over 15 years old, they ask for manuals they then take weeks of batting you from pillar to post about your claim. never once have they rang me back when they said, never once have they rang me back at all, 13 phone calls to a prem rate number for over 25 mins. they are a shower of rubbish....please please please do not go with tesco… Read Full Review

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★☆☆☆☆

“I'm only giving them 1 star because I can't make a...”

Written on: 18/01/2011

I'm only giving them 1 star because I can't make a review otherwise. I took out a tesco "Finest" ha ha in the loosest sense of the word policy back in January 2010. In December I had a leak in my bedroom ceiling which meant my ceiling had to come down. The runaround I have been given since beggars belief. They keep you on the phone for hours and hours and lie like there is no tomorrow. They won't give out details of their managers or chief exec office and put the phone down when u get upset… Read Full Review

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★☆☆☆☆

“Tesco were raising my premium by £5 per month - bear...”

Written on: 14/01/2011

Tesco were raising my premium by £5 per month - bear in mind that no claims were made during the period I was with them. I cancelled the direct debit and phoned to cancel. Two week's later a nasty letter received telling me that I needed to pay a charge on £14. When Tesco contacted they said that there was no record of my call and anyway this was a 'cancellation fee' and I would have had to pay this anyway. AVOID Tesco is my advice. The robbing B***s… Read Full Review

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★☆☆☆☆

“Tesco insurance terrible , I have given them no stars...”

Written on: 10/01/2011

Tesco insurance terrible , I have given them no stars , unfortunately I had too make three claims this year, lost holiday due to strikes ,not my fault it took 24 weeks plus countless amount of telephone calls eventually settled, A woman reversed into my wifes car whilst ironically in tesco carPark lost my £250 excess tescos said after a lengthy investigation alledgedly it was a 50/50 claim I eventually got a result on my insurance anniversary so felt compelled to renew because I would be… Read Full Review

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★☆☆☆☆

“Very disappointed took out top Buidings and contents...”

Written on: 06/01/2011

Very disappointed took out top Buidings and contents made claim because of water damage in rooms and ceilings, initially service was good but then fobbed of to third party UK assist and service went completly downhill, spoke to Tesco but their service and complaint handling was very poor in the end cancelled claim had no confidence whatsoever in third party.
Would not recommend Tesco Home insurance to anyone… Read Full Review

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★☆☆☆☆

“Similar to the previous post, I too was broken into...”

Written on: 06/01/2011

Similar to the previous post, I too was broken into three months ago (early October 10). Despite getting telephone assurances regarding the replacement of (essntial) specific items of my claim in November '10, I am still waiting for some kind of settlement. I have spent seemingly forever on their Customer 'Hotline'(my record is a mere 55minutes) but, as yet, I still have been unable to speak to a human being.
I will never, never take out any kind of insurance again with Tesco. My car is… Read Full Review

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★☆☆☆☆

“Agree with all others on here now 3 months on from...”

Written on: 06/01/2011

Agree with all others on here now 3 months on from house been broken in to still waiting on pay out there call center is an nightmare no one answers the phone my record so far is 72 mins on hold waiting for some one to answer your call i actually ran down the battery on my phone whilst waiting!GOT ANOTHER YEAR WITH THEM DOING MY INSURANCE THEN I WILL MOVE TO ANOTHER COMPANY...TESCO
STICK TO SHOPPING :-{… Read Full Review

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★☆☆☆☆

“the worst experience of my life... the customer...”

Written on: 05/01/2011

the worst experience of my life... the customer service is a disgrace and they all have an i dont care attitude, they use cowboy loss adjusters and pay out on terrible mandates which severely limit your choices when replacing items
dont expect anything but pain from these cowboys,
pay a little more or even the same price and use a reputable direct company,
even complaining about the service gets you no place fast, my small claim has gone on for 10 months,

they claim they use approved tradesmen… Read Full Review

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★☆☆☆☆

“After lodging a claim I was told that I would get a...”

Written on: 04/01/2011

After lodging a claim I was told that I would get a follow up interview. They didn't call at the allotted time andI missed the call. I was left a message to call to rearrange and spent a total of 2 hours and 12 minutes on hold before finally giving up.
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★☆☆☆☆

“Awful - just awful. Very poor service and not worth...”

Written on: 02/01/2011

Awful - just awful. Very poor service and not worth the money.
Be prepared to wait 50 minutes on the phone (a premium rate number) before it is answered by a person who clearly hates his job, his company and you.
Be prepared to be lied to about when you will be contacted by a loss adjuster.
Be prepared to have to chase the company.
Tesco should have their licence to trade in insurance revoked… Read Full Review

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★☆☆☆☆

“Made a claim for subsidence in 2007 still waiting for...”

Written on: 29/12/2010

Made a claim for subsidence in 2007 still waiting for work to be carried out. Sime solutions appointed surveyor came 2 weeks after claim made but was told by first surveyor property needed rebuild, 2nd surveyor told me it could be repaired agreed only to be told it needed a rebuild. finally I was told it will be repaired. Over 4 years now and still no sign of anything happening and premiums goes up each year. Eager to take the money but the worst customer service ever. The claim handler in my… Read Full Review

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★☆☆☆☆

“We have Tesco finest buildings and contents insurance....”

Written on: 13/12/2010

We have Tesco finest buildings and contents insurance. After a flood in September we are still waiting on work to be done. They were quick to take the excess and keep fobbing us off all the time. Never Never again… Read Full Review

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★☆☆☆☆

“Just had renewal premium for 2010 of £486 compared to...”

Written on: 23/11/2010

Just had renewal premium for 2010 of £486 compared to £164 at Halifax bank for a better product!!?… Read Full Review

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★☆☆☆☆

“never ever is all tell is hassle and poor customer...”

Written on: 12/11/2010 by shahid7866 (1 review written)

never ever is all tell is hassle and poor customer service no care for customer all they want to secure the company money and insist to the customer to not make a claim… Read Full Review

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★☆☆☆☆

“I've waited 15 weeks for a claim to a damaged carpet,...”

Written on: 12/11/2010

I've waited 15 weeks for a claim to a damaged carpet, no response so far, , no letter or a phone call back, after difficulty in getting through on the phone they keep fobbing me off with lies and unsubstantiated excuses. Never will I use them again. Beware!… Read Full Review

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★☆☆☆☆

“Our 3 year old daughter knocked our 42" PLASMA TV and...”

Written on: 26/10/2010

Our 3 year old daughter knocked our 42" PLASMA TV and it wouldnt work again. Tesco insurance were so VERY UNHELPFUL, RUDE AND DIDNT BELIEVE US. They tried getting out of paying us by sayin it was 'wear and tear'. Eventually gave us half of what the TV cost in so called vouchers!! So we could only use in a certain shop. They wouldnt even pay us the engineer call out fee! Which was promised. NEVER USE TESCO THEY ARE NUFIN BUT MONEY GRABBERS! Also took over two months!!… Read Full Review

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★☆☆☆☆

“Tesco Finest the worst company to deal with ”

Written on: 19/10/2010

Tesco Finest the worst company to deal with
We brought Tesco finest Building and contents which included boiler and central heating emergency cover.
I called them on a Friday night 7.45 pm as we had a banging boiler, they gave us the worst service they lied on the phone they said they would have an engineer out the next day, they never called us back they even said that the van had broken down and the AA would not be able to mend the van for 24 hours, when the engineer came he laughed and said… Read Full Review

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★☆☆☆☆

“Had damage from a blocked drain which overflowed in...”

Written on: 13/10/2010

Had damage from a blocked drain which overflowed in the kitchen, damaging floorboards and laminate flooring. It took almost 3 weeks to get an assessor out to come and estimate damage and put together a proposal because Crawfords subcontractors didn't have sufficient staff to get out to us sooner. To be fair, once the repair proposal had gone in, it was approved fairly quickly, and Redrose were appointed to come and do the strip-out. By the time the strip-out had actually happened, the driers… Read Full Review

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