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Written on: 14/09/2010
I have just spent 2 days trying to get through to Tescos claim line (40 minutes just now was my last attempt) hanging on to a phone waiting for someone to actually answer the phone! They are quick enough to answer the phone when you want to join them (and quick enough to take your money!) but dont answer the claim lines! Awful, awful service. I will be changing to someone else shortly. Why don't they have email addresses or more staff??… Read Full Review
Written on: 06/09/2010
If you want sleepless nights ,endless, meaningless phone calls giving differing information, all wrong ,buy your cover from Tesco.They have driven me to distraction and in the end cost me money.I was given a Mandate that I wasn't able to use,and when we paid cash for our flooring we were given their discounted price that Topps allowed them (kickback at our expense).We also understood that the tracing of the leak would be repayable but oh no!! I have had to pay my plumber over £800 not Tesco's… Read Full Review
Written on: 01/09/2010
Had a policy with them for 1 year. One month before the expiration date received a renewal proposal with the quote being £100+ higher than in the previous year. The letter stated that the policy would be renewed automatically and my credit card would be charged (i.e. you don't have to lift a finger, we will gladly charge you a hundred quids more).
Checked against their web site and received the same figure as one year ago. Sent a letter asking not to renew the policy and requesting confirmation… Read Full Review
Written on: 27/08/2010
I think an insurance company should be judged by how they deal with claims. Its all very well shopping around for the cheapest quote, but remember why you are buying the insurancce.
In April we had a major water leak at our home, the damage affected the entire ground floor, and the total claim was in excess of £11k. Cunningham Lindsay, who were the loss adjusters, handled our claim efficiently and compassionately, and didnt quibble about the cost. Tesco Insurance settled the claim within a… Read Full Review
Written on: 20/07/2010
Buildings and Contents Insurance - do not insure with Tesco unless you have a lot of patience and free time to do all the chasing/work yourself. After a house fire they initially "misfiled" us under the under £1000 damage dept; when a loss adjuster finally came out to look at damage it took 2wk to send in cleaners (we couldn't live in house so moved in with family); 4wk later still waiting for them to sign off for building work to start and reimburse out of pocket expenses. Customer Service has… Read Full Review
Written on: 18/06/2010
Tesco Home and Legal Insurance is paying for hassle and stress!. We had a leak and it took 6 months to be agreed. We were not allowed to have it fixed until they gave the OK1. Numerous phone calls to them proved frustrating as you never could guarantee being put thru to the right person/branch and when you did they never wrote up the conversation. The Legal policy is a scam. If they don;t want to take on your case or the Respondent is a big company they have a get out claue, namely that their… Read Full Review
Written on: 23/03/2010
We have Tesco's "Finest" cover - what a joke. We had a flood on the ground floor due to burst water main in January. In the contents part of the claim (for carpets) their "offer" was short by about £400; the buildings claim (for replastering) even worse; despite submitting many photos and all the info they wanted, our claim still has to be "authorised", yet we are 10 weeks down the line. Every time we phone there's a minimum 25 min wait. When we asked to speak to the complaints department they said… Read Full Review
Written on: 02/02/2010
TESCO "VERY LITTLE HELP"
Snowstorms in Dec09 caused damage on my roof which leaked through to my child's bedroom which has not been used since, tesco confirmed was covered due to severe weather. After refusing to call people out independently, was sent a loss adjuster from GAB Robbins to assess the damage. Offered to paint the room, refused to go into loft or roof and checked it from ground level (even though covered in snow). Then instructed to get estimates which proved storm damage… Read Full Review
Written on: 01/02/2010
Good service. And I have always used Tesco for almost everything. But suddenly they have become very expensive and are no longer competitive. It's a shame because they have always had such good service and been on the cutting edge of products… Read Full Review
Written on: 17/01/2010
In the past five years I have made two small claims - one on buildings and one on contents - both accidental damage (double glazing pane cracked due to weather temp Jan 2010). Although the claims were settled quickly they both had "small print" excess added plus they whopped up my insurance as I lost "my no clamis" discount. Customer services were efficient but the ridiculous small print makes it not worth claiming for anything under £500. Would not recommend if you acutally want insurance… Read Full Review
Written on: 11/01/2010
put in a claim one month ago for a damaged laptop. Heard nothing for three weeks. Phoned them to chase up they said it was being processed. Waited another week have now tried three times twenty minutes on each attempt and cannot get through just left on hold. Poorest customer service i have experienced in a long time. Avoid… Read Full Review
Written on: 16/12/2009
had a slight accicident with cooker, it caught fire, phone tesco insurance monday morning 8.15, was phone back a hour later with amount to be settled, money arrived for claim next day tuesday at 11.30am, and by thursday dinner had my new cooker delivered and installed, now thats what i call service, at call center they couldn't do enough for me and was polite and cutious at all times, would recommend them to my friends… Read Full Review
Written on: 20/11/2009
After being broken into it took it took Tesco 11 months to settle the claim after having to go through loss adjusters etc it was only when I threatened them with the insurance ombudsman they finally got their act together.
Now my neighbour upstairs has flooded my bathroom after her bath leaked all it's water, Tesco are stating she wasn't negligence as she had the repair fixed within a reasonable timescale, so they (Tesco) have abbandoned the recovery! Not heard anything like it in my life.
I… Read Full Review
Written on: 04/11/2009 by joannebradburn (1 review written)
I am just going through the process at the moment 4 weeks down the line and and no end in site!!!!, During a breakin we lost appart from electrical good, 66 DVD's - I had to list every title to tescos !!!, they want proof of purchase for everything! - Check they have the right telephone no. for contact - do not just assume because they will file claims under unable to contact and wait for you!, We then had to go through the Risk assesser/adjusters visit - BE VERY CAREFULL with what you say, he… Read Full Review
Written on: 03/11/2009
A terrible experience, Tesco agreed to cover legal expenses we went ahead with the case and Tesco have still not paid out (2 years later). I actually don't think we will get paid. I have reported them to the insurance ombudsman, AVOID TESCO INSURANCE AT ALL COSTS,what is the point of paying for insurance if you cannot claim?… Read Full Review
Written on: 09/10/2009
We made a claim through Tesco's in April of this year, and although the claim has (finally) been agreed we are still (in October!) waiting for the money! The problems we have had are too numerous to mention - it's become a standing joke now with my friends. I had to laugh as was just about to have a baby at the time of the claim and have ruined sofa, carpet and tv and have had to live with it. Suffice it to say DO NOT USE TESCO'S INSURANCE… Read Full Review
Written on: 06/10/2009
HI just rang tesco home insurance sfter having our shed broke into,i was honest with them and told them work tools £550 domestic tools £80.
Iwas told not insured for the work tools and the excess was £100 for contents,£100 for buildings ,on ringing up the agent told me it could be worst,i agree i,m insured with tesco!… Read Full Review
Written on: 30/09/2009
I would strongly advise anyone who is thinking of purchasing home contents insurance with Tesco not to do so. I have never complained about a company or service in my life and I just can't tell you how bad they are. It has been 2 months since our house was robbed and we are still waiting for our goods to be replaced. There is three different companies dealing with the claim and we are just getting pushed from pillar to post. argghhhhhhhhh seriously don't do it!!!!!!!!!!!!!… Read Full Review
Written on: 09/09/2009
Customer Service attitude very poor. Treat you like a second class citizen. Tesco Home Insurance couldn't even send the letter to correct customer, name wrong!… Read Full Review
Written on: 05/05/2009
have just returned off holiday been burgled and house trashed and every thing including electric canopener gone. Tesco Home Insurance have offered a cash settlement for door and window but after one month have nothing. had argument with very rude member of staff who put phone down. avoid like the plague… Read Full Review
As rated by real users
" Value 4 money " Read More
" DONT TRUST WHICH OR THAT NFU ADVERT - WORST INSURER EVER ! " Read More
" Good cover and price " Read More
" Not happy " Read More
" Still to find out if it is any good " Read More