Budget Car Insurance Reviews

★★★☆☆
3.4 / 5
769
64% of users recommend this
  • Customer Service

  • Value For Money

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Budget Car Insurance
Budget Car Insurance

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★★★★★

“They keep their promises”

Written on: 08/11/2015 by 52Jorgensen (1 review written)

Quick and easy to get insurance and manage it online. Good price. Nice surprise in welcome pack:-)… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you found the online process easy.We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“First Impressions”

Written on: 06/11/2015 by 360Self (1 review written)

So far I am happy with the service I have received from Budget. I have found it easy to complete the application form and straightforward to set up. I haven't claimed or contacted them by phone yet so I can't comment on this. So far so good… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you found the online process easy. We look forward to your continued custom.Kind Regards, Keri

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★★★★★

“Wow”

Written on: 03/11/2015 by Mckinnon81 (1 review written)

Stunning so easy and everything you need Top class guys… Read Full Review

Customer_Team's Response to Mckinnon81's Review

Written on: 22/11/2015

Hi, Thank you for your review. We aim for 100% customer satisfaction, I am happy to hear we have achieved this with yourself. Kind Regards, Keri.

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★★★★★

“first time with budget”

Written on: 03/11/2015 by wjMcBride167 (1 review written)

Easy to do online, answers to any questions were all shown. Excellent price, appreciated the courtesy call to check we were happy with all details and if we had any questions on our car insurance… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you found the online process easy and that you were happy with the service you received. We look forward to your continued custom.Kind Regards, Keri

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★★★★☆

“Competitive ”

Written on: 31/10/2015

The quote I received was very competitive. Although I have not had to deal with making a claim etc Customer Services did ring to ensure that I was happy with my policy etc and the lady I spoke too was very professional and friendly. The website was easy to use as well as the online registration and review of policy documents… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am glad to hear you are happy with the service you have received so far. We look forward to keeping it at that standard for you. Kind Regards, Keri

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★★☆☆☆

“Can't insure online”

Written on: 30/10/2015 by Stokes34 (1 review written)

After three unsuccessfull tries at insuring online where it sent me back to the start of the process each time finally had to telephone spoke to someone who was very helpful .wont bother trying online again just going to phone… Read Full Review

Customer_Team's Comment

Written on: 16/11/2015

Hi Stokes34, Thank you for your review. Apologies for any inconvenience the online process caused. I am happy to hear that the advisor you spoke to offered a good service and was able to resolve this for you, we look forward to your continued custom. Kind Regards,

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★★★★★

“Great insurance company”

Written on: 29/10/2015 by LeonelCarey302 (1 review written)

Very good and really friendly services. Access to policy on website, easy to use. Would recommend. Thank you… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you are taking advantage of the Self Service Centre and that you have received a good, friendly service. We look forward to keeping it at this standard and for your continued custom. Kind Regards, Keri

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★★★★★

“straight forward no nonsense”

Written on: 29/10/2015 by McDonaldif114 (1 review written)

very easy straight forward to deal with, web site easy to navigate, would gladly recommend… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

HI, Thank you for your review. I am happy to hear that you found the online process easy. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Best insurance ”

Written on: 27/10/2015 by Clint05 (1 review written)

Even after going for premium insurance still pounds in would recommend to friends n family knowing that my car is safely insured at half price I was quoted 10/10… Read Full Review

Customer_Team's Response to Clint05's Review

Written on: 17/11/2015

HI, Thank you for your review. I am pleased to hear that your happy with the cover offered, especially at half the price! We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“budget insurance”

Written on: 26/10/2015 by Robinson498 (1 review written)

best insurance I could find couldn't of asked for a better policy or price in the end turned out to be the best with downloadable forms… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am glad to hear your happy with the cover offered and that you have received your documentation. We look forward to keeping up the standard and your continued custom. Kind Regards, Keri

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★★★★★

“Very good value”

Written on: 23/10/2015 by DawsonBerry (1 review written)

Budget Car Insurance provide excellent service,value for money compared with my previous insurer who did not seem to put any value on my previous years as a customer who has a clean record of 15+yrs… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hiy, Thank you for your review. I am happy to hear the service you received was excellent. We look forward to keeping it at that standard for you. Kind Regards, Keri

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★☆☆☆☆

“Slow, tedious”

Written on: 18/10/2015 by Hugon155 (1 review written)

If you want to waste a sizeable portion of your time on the telephone trying to organise simple,straightforward car insurance then this is the company for you ! Repetetive, arse-covering questions will be asked of you despite the fact that you will already have completed these online. Enjoy !… Read Full Review

Customer_Team's Comment

Written on: 16/11/2015

Hi there, sorry to hear the service wasn’t as you expected, it may seem like we repeat ourselves but we are just making sure the policy details are accurate in case you need to claim. Thank you for taking the time to leave us a review. Terri.

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★★★★★

“Great customer service and a really competitive price....”

Written on: 14/10/2015 by fhKehoe465 (1 review written)

Great customer service and a really competitive price. What I really liked was that the legal protection was included in the price and they even gave me a free car wash! It was really easy to use the website in order to get a quote and buy the policy, and to access your documents once you have bought your policy. They make it easy for you to supply proof of no claims with the option to send via email so it doesn't even cost you postage… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you found the online process helpful and are happy with the amount of cover provided. We look forward to your continued custom.Kind Regards, Keri

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★★★★★

“Online & Easy”

Written on: 13/10/2015 by Juanz6 (1 review written)

I was looking for a quote for car insurance, and needed t quick. These huys were the cheapest on an Insurance policy quote search, and withing 2 minutes, I was insured, and ready to go. Documents onlie access within minutes, printed out for my own requirements, and email reminders & updates throughout the whole process. Nice n Easy is how I like it and that's what I got… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

HI, Thank you for your review. I am happy to hear that you found the online process easy and helpful. We look forward to your continued custom.Kind Regards, Keri

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★★★★☆

“Getting documents a problem”

Written on: 13/10/2015

Process of getting the insurance was fine until I tried to view and print my documents. Waste of time. every time I tried (including making changes) it kept redirecting me back to log in page. It appear the the only way to get the documents is to pay £5 for hard copy. Not a lot of money but it much easier just to print the document… Read Full Review

Customer_Team's Comment

Written on: 16/11/2015

Hi, Thank you for bringing this to our attention. The documents are made available to download and print as you've stated, the Self Service Centre should be fully functioning and made available to customers at all times for your convenience. Apologies that there appears to have been some problems. I would like to get this looked into for you and also provide feedback to the relevant department. Please could you respond to this message with you full name , D.O.B and postcode to us. Thanks, Keri

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★★★★☆

“Excellent service with real human contact!”

Written on: 13/10/2015 by langywangy (1 review written)

After a disaster with my previous insurer i was pleased to be able to speak to someone on the phone about my policy. Only complaint is that the price advertised on confused was not really true as I then had to add on 'level of cover'. This is not very honest… Read Full Review

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★★★★☆

“good is best”

Written on: 10/10/2015 by DesiraeChandler398 (1 review written)

This policy is very good. Covers all the needs of the average motorist… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you have found the cover sufficient. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“QUICK AND EASY”

Written on: 10/10/2015

WELL DONE TO CUSTOMER SERVICE STAFF FOR SENDING OUT PAPER DOCUMENTS TO ME AS i DO NOT READ DOCUMENTS ON THE COMPUTER EASILY. CUSTOMER SERVICE ADVISOR WAS VERY HELPFUL WITH REGARDS TO NO CLAIMS INFORMATION AND MY POLICY WAS SET UP IN LESS THAN A WEEK RIGHT BEFORE THE START DATE. THANK YOU… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am glad to hear that you are happy with the service you have received and that the advisor was able to meet your needs. We look forward to your continued cover. Kind Regards, Keri

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★★★★★

“excellent customer service .”

Written on: 08/10/2015 by Alisha261 (1 review written)

Great staff very helpful and explained everything clearly. Great price for the policy… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am glad to hear that your happy with the cover offered and the service you have received. We look forward to your continued cover. Kind Regards, Keri

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★★★★★

“the best insurance company ever”

Written on: 07/10/2015 by RudyRamirez345 (1 review written)

theres nothing bad to say about budget insurance,all i can say is that what ever insurance you guys got,cancel it and come hats because thand join budget insurance,they are polite and very cheap and easy going and explain everything so good that you wouldn't have problems… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am pleased to hear you are happy with the service that you have received and the cover provided. We look forward to keeping up this standard and your continued custom. Kind Regards, Keri

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