Written on: 31/01/2011 by mancity (2 reviews written)
Whatever you do, do not use Budget Insurance. If you need to change car and /or cancel half way through they will charge on a sliding scale of percentage which gets higher as the policy goes on.
They also have total control over your payments as they like to take your card details which means you or your bank cannot block the payments. If you do need to get in touch be prepare to wait and use this number instead of the 0844 number:01733 845845.
The call centre is based in Cape Town and the… Read Full Review
Written on: 31/01/2011
1. You have to pay on an 0844 number to get through.
2. They tried to automatically debit my credit card for the next year's incurance automatically - they do this as "standard" - I am sure I declined this "service" on my application but I can't spend another hour on the phone whilst they dig the details out.
3. I called to cancel the automatic renewal when I got the letter through the post telling me it was about to happen. The agent would not give me any kind of reference to keep to prove I… Read Full Review
Written on: 31/01/2011
Avoid this company. It is IMPOSSIBLE to contact them after you have taken out insurance. None of their phone lines are ever answered, (the longest attempt I made left me listening to their inane jingle for 90 minutes!). They have no email facility, and do not even supply a company address.
Completely hopeless… Read Full Review
Written on: 30/01/2011
Yes Budget are cheap but that comes at a price. If you need to contact them by phone forget it!! Unless you like the sound of mundane music playing over and over and over again for 30 minutes or more. They don't answer!! Well they sometimes do to just cut you off. Don't go there pay a bit more so you can actually talk to someone when something goes wrong… Read Full Review
Written on: 25/01/2011
DONT USE THIS INSURANCE NEVER!!!!!!4MONTH COSTED ME 1200POUNDS!!!!
AFTER 4 MONTH HAD TO CANCEL MY INSURANCE CAUSE I SOLD MY CAR.
THEY SAID THEY CANCEL , BUT I HAVE TO PAY THE ALL YEAR FEE!
+ 800 POUNDS JUST CAUSE I CANCELLED MY INSURANCE!!!!!! THEY STEAL YOUR MONEY!!!! UNBELIEVABLE!!!!!… Read Full Review
Written on: 24/01/2011
I took out Budgets Home insurance and was quoted a high price which l took out. I then looked for cheaper cover thinking l had a free 14 day cooling off period as advised by the phone adviser.
I rang to cancel and was informed that there was a £35 cancellation fee as well as the few days insurance.
I was never told of the cancellation fee and their customer service advisers who are abroad were just rude and could not care a jot!
DO NOT USE BUDJET INSURANCE, THEY ARE CONS!!!… Read Full Review
Written on: 24/01/2011
Just called Budget to change van insurance over to a car. I was told that as I had been insured on a Van for more than two years I lose all of my no claims bonus! They will do a quote on the new car but I will have zero no claims. I am 40 and have not claimed in my 20 years of driving. The interesting thing is that they gave me cheap insurance because I have full no claims bonus, they are contradicting themselves!
Mad! Avoid at all costs… Read Full Review
Written on: 20/01/2011
THIS WAS THE FIRST INSURANCE FOR MY 18 YEAR OLD SON, GREAT QUOTATION, BUT AFTER TAKING THE SECOND MONTHLY INSTALLMENT, THEY HAD DECIDED THAT THEY HAD THE WRONG DATE OF BIRTH AND DRIVER LICENCE NUMBER FOR MY SON, COMPLETELY DIFFERENT NUMBERS AND WANTED TO ADD AN EXTRA THOUSAND POUNDS ONTO THE INSURANCE COST. TELEPHONED THEM ON NUMEROUS OCCASIONS AND SPOKE TO DISMISSIVE STAFF AND WAS TOLD THAT THERE MUST HAVE BEEN BAD TELEPHONE LINES AND THAT'S WHY THERE WAS AN ERROR. THESE DETAILS WERE READ… Read Full Review
Written on: 18/01/2011
As mentioned numerous times in posts below -
Tried to change car, they wanted over £1000 even though new car only 1 group higher!
Also charging me £75 plus £188 cancellation charges on current policy.
How is this legal? They want over £1000 MORE than anyone else for changing cars. Money supermarket wanted £800 for my new car - budget wanted £1800 for me to change. So how can they then justify charging £75 plus £188 when I have no choice but to leave them and insure elsewhere. They are TOTAL… Read Full Review
Written on: 11/01/2011
I have just tried to cancel my insurance because we have changed the car, they wanted £2500 to insure the new car, £2000 over what i was quoted on money supermarket and they want me to pay £307 which is an early cancellation charge. How is that fair????… Read Full Review
Written on: 11/01/2011
Do your self a big favor DO NOT USE BUDGET INSURANCE. total rip off,to many hidden costs in t's an c's. often used because of cheap quotes as in my case, spend the extra money an go else were. Got a new car so tried to cancel the policy which had 4 months left they wanted £713 and a cancellation fee of £75 to cancel. Didnt have the money to go head with it so asked them could they change the old car for the new car to see if this would save any money. the old car being a 1.2 and the new car a… Read Full Review
Written on: 13/12/2010
Insured a van a few weeks back and am being hassled by Budget Insurance for proof of no claims despite having sent it to them twice.
Just received a letter stating they are going to take an additional £190 for the lack of no claims.
Called them and gave them the no claims detail over the phone (why couldn't they have accepted this before?)
They now say they cannot accept 10 years no claims as ithe policy had 3 days left to run when I started this one. The only way around it is to cancel the… Read Full Review
Written on: 05/12/2010
DO NOT USE BUDGET INSURENCE! sold my van, phoned them to cancell my policy which has 3 months remaining,after being hung up on onces i was then told if i was to cancell i would have to pay £370! very rude, DO NOT USE THEM! cannot cancel my direct debits to them as they use a debit payment from you, this is a massive CON they use in not setting up direct debits to you can cancel them they take your details and withdraw the money so you have no controll over it, this should not be allowed! will… Read Full Review
Written on: 04/12/2010
Please if you really want a cheap insurance and peace of mind NEVER insure with this CON.
IT IS A COMPLETE A RIP OFF. It does not deserve to be called a company
I GIVE IT 0 OUT OF 5 (WITH NO HESITATION), NO ZERO TO CHO0SE FROM .
COMPLETE RIPP OFF 'COMPANY'… Read Full Review
Written on: 25/11/2010
NEVER EVER USE BUDGET FOR YOUR INSURANCE. I sold my van and purchased a car. To switch from a van to a car they said they would remove my no claims bonus.
This meant that my choices were thus with 6 months to go on my policy:
#keep policy and switch to the car but policy would go up from £700 to £2500
#cancel policy and pay entire remaining 6 months plus a cancellation fee £365
I wanted to stay with them to insure my car but with these two ridiculous choices it is impossible.
I will never… Read Full Review
Written on: 23/11/2010
Do not use Budget Insurance, they may be cheap to start with, but just try to cancel and they don't give you anything back! We changed insurance because we brought a new car and they couldn't compete with the new quote, but when we cancelled, they worked their charges out to be the amount we should have got back!! so Give This Firm A Miss, would not recommend them at all. We cancelled after 6 months so lost half a years worth of cover… Read Full Review
Written on: 12/11/2010
I bought and paid for a years insurance for a third car ( £210 ). I then cancelled after 2 months and after talking to a very, very stroppy woman, was told that I would get a whole £11 back !!!! A total rip off and awful, rude staff. Do NOT go anywhere near them, ever!!!… Read Full Review
Written on: 05/11/2010
I have just telephoned Budget to inform them that I do not wish the automatic car insurance renewal to take effect at the end of this month as I have arranged an alternative and cheaper -much cheaper- policy.After confirming all my security details I was then subject to an aggressive interrogation as to the type of cover I had arranged etc etc. When I pointed out to my interrogator that their claim that the price on the renewal documents was the "best" and that I did not want my account to be… Read Full Review
Written on: 01/11/2010
Took out insurance with Budget; rang to cancel today as we have sold the car for financial reason; I was told I would have to pay a cencellation fee "as stated in the terms and conditions" re-read the terms and conditions no mention of this £75.00 fee; anyway rude customer (non) service said she would defer the payment for 30 days I said well thank you very much and have now cancelled my card, which are the payment details they have, so good luck to them in getting that payment. Would certainly… Read Full Review
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