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Written on: 11/04/2011
Avoid at all costs - they took £650 from my current account when i'd given them my credit card details, then told me they couldnt find my credit card details and they couldnt refund the money. 3 "customer service" people shouted at me down the phone and i had to do an indemnity claim at the bank to get the money bank. Awful!… Read Full Review
Written on: 01/04/2011
The worst company i have ever dealt with,rude arrogant and un helpful staff.The call takes 30-40 minutes to get through to,we tried to change a policy to a brand new car and they were very unhelpful so we cancelled the policy.we were not entitled to any refund of the policy even though it was only three months old.Avoid at all costs,unless you have got money to throw away.!!!!!!!!! PLease do not trust these people or buy any insurance from them you will only regret it, we have now gone back to… Read Full Review
Written on: 01/04/2011 by ashleyholl (1 review written)
TERRIBLE!! I would really recommend never to use this company. There customer care is awful and it is almost impossible to cancel your policy at any point. There staff shout argue and are totally obnoxious. Budget have tried to charge me to pay the rest of my contract out after renewing my policy without my permission. DO NOT make the same mistake, AVOID LIKE THE PLAGUE!!!!… Read Full Review
Written on: 30/03/2011
AVOID AVOID AVOID !!!!!!!!! avoid budget car insurance at all costs , we took out a policy with them in december and paid the insurance cost in full , looked to be a good deal and cheapest price so i was pleased.
then our car had a major meltdown and had to be scrapped so after finding another car exactly same age and model of the car we had scrapped we tried to change the insurance cover to the new car.
after 1hr YES thats right 1HR waiting on hold we finally get through to be told the cost… Read Full Review
Written on: 28/03/2011
I had taken out a policy on my old car at the end of December 2010 and bought a newer car at the end of January, when I phoned to change the car details the cost was astronomical, anyway I did a search for insurance on the internet and for the same policy and a lesser voluntary excess it cost me £79 per month compared to Budgets £220 per month, so phoned to cancel the policy for the new car on 3rd Feb and was told I would owe them £900 for cancelling, by the way I phoned my bank to say I had… Read Full Review
Written on: 25/03/2011
Avoid this company like the plague. They cancelled my policy 2 months in as I had lost my debit card and it was cancelled by the bank. They never wrote to me although they claim to have sent out two letters. They had my mobile phone number as well as email address but never bothered to contact me. They look for excuse to cancel your policy and then they have you by the short and curlies. If you refuse to pay the outrageous charges they then inform the other insurers and this then makes it more… Read Full Review
Written on: 21/03/2011 by flyingpete212 (1 review written)
After cancelling my policy I found 12 mnths later they where still accessing my Visa card for payments £480. Phoned them approx 20 times just gave me the run around. Wrote to them got no replies.
Finally contacted financial onbudsman they got me a full refund within severel weeks.
Very unscrupulous company they ignore and give you the run around hoping you give up and they keep your money. Once they have your credit card details you are at their mercy.
Avoid like the PLAGUE the only way to stop… Read Full Review
Written on: 09/03/2011
This is the worst company I have ever come across , every single month they make some sort of mistake and I have to suffer the consequenses, they send letters out late and then claim they have been trying to contact me for ages when they havent at all! Their staff are rude and unhelpful, when you need to phone them they never answer , for example i WAS ON HOLD FOR 35 MINUTES and had to hang up as I was on a mobile therefore my problem was never resolved instead I just had a massive phonebill!!… Read Full Review
Written on: 08/03/2011
Wish I had read some of these comments before taking out a policy with them! No customer service, no complaints procedure, rip off cancellation fees, if you change anything on the policy they bump the premium and then blame the insurers. I am paying more in insurance with 10 years no claims than when I 1st started driving simply because I changed address and the area I moved to was more 'high risk' - I can guarantee it is not. I have changed address about 10 times in as many years and have… Read Full Review
Written on: 05/03/2011
this is one of the worst insureance company i have seen in my life OMG.They will charge you £50 for a proof of no claims discount. YES AND BUDGET INSURANCE are WORST COMPANY EVER. CANCEL CHARGE FOR ME IS £2000… Read Full Review
Written on: 03/03/2011 by graceemily (1 review written)
Excellent post , a really appreciate your work. Congrats.. Keep it up… Read Full Review
Written on: 03/03/2011
COMPLETE RIP OFF!! DO NOT GO EVEN THO' THEY WILL BE THE CHEAPEST!!!
I really wished I had checked out these reviews before goin to Budget Insurance.. Long waiting time when trying to get through to customer services. NOT HELPFUL AT ALL, simply say 'computer says no'..
Cost me over £300 to cancell my insurance!!!… Read Full Review
Written on: 01/03/2011
Just echoing the thoughts of everyone else. Took out a policy on a cheap quote 3 months in sold the van was charged 75 quid and 86 quid on top if that bear in mind I already paid 250 in top of that so total cost for 4 months insurance was 400 quid or there abouts. Funny thing is my quote for the full year was 490. Absolute rip off DON'T GO NEAR THEM. just read all the reviews. All of these people CAN'T all be wrong!!!!!… Read Full Review
Written on: 27/02/2011
This company are an absolute disgrace: incredibly poor customer service, rude call centre staff, outrageous exit charges for early cancellation, PDFs that don't work on the website, so you can't print off or even look at your insurance documents... The list is endless. It's not just a case of Budget being bad at what they do, but rather that they're disreputable and wouldn't be out of place on Rogue Traders. Avoid them at all costs… Read Full Review
Written on: 25/02/2011 by Jacqui67 (1 review written)
After reading all these reviews (and now wishing I had read them before) I can sympathise with everyone. They find any excuse to charge as much as they can, any excuse to cancel a policy and make you restart a new policy with a hefty deposit. The customer service is absolutely disgusting one of the girls sounded like she had her feet up on the desk with the phone under her chin and filing her nails!! PLEASE ANYONE WHO IS CONSIDERING USING BUDGET I URGE YOU NOT TO ... Unfortunately we are stuck… Read Full Review
Written on: 10/02/2011
I was first with Elephant/Admiral companies which were fantastic but would not insure my boyfriend due to points on his license. So i chose budget, they were quite good to start with, but out of the blue i got a letter syaing they cancelled by insurance..... why?
They claimed they didnt have the bank details to take it from, yet they had already taken one payment out? and the second one wasnt even due yet!!
Unfortunately due to our circumstances we have to stay with them, with me being under… Read Full Review
Written on: 08/02/2011
We only renewed our car insurance with BUDGET approx 4 weeks ago, & have now changed car & the quote for insurance was double that of any other insurer!!! When I asked to cancel the policy I was told it would cost £180.96, and we've already paid £75 toward a policy that only cost £350 in the first place!!!! How can that be justified???? A months insurance cost in excess of £240 when a years cost £350!!! ROBBERS!!!! DONT GO NEAR THEM, REGARDLESS OF YOUR QUOTE, and its true what all the others… Read Full Review
Written on: 01/02/2011
I went with this company on the basis of being a cheaper quote, but then my car packed in so I scrapped it about 3 months into the policy.
They want me to now pay £400 to cancel the policy, even though I am up to date with my last payment. The fee which will continue to increase over time, they are complete rip off merchants with condescending & arrogant customer service - if you ever get through to them that is.
It's not fair being penalised for something you dont anticipate happening, I've… Read Full Review
Written on: 31/01/2011
I have spent over 3 hours today trying to get through to Budget Insurance to amend my motor policy. I have had no end of difficulty with them in the past and will never use them again. Last time I called it took 30 mins which I thought was unreasonable but now I cannot get through at all. I am going to have to write a letter, sent recored delivery, to their office telling them not to renew my policy as I imagine a company like this will just take it. If I could get through I would cancel it now… Read Full Review
Written on: 31/01/2011 by mancity (2 reviews written)
Whatever you do, do not use Budget Insurance. If you need to change car and /or cancel half way through they will charge on a sliding scale of percentage which gets higher as the policy goes on.
They also have total control over your payments as they like to take your card details which means you or your bank cannot block the payments. If you do need to get in touch be prepare to wait and use this number instead of the 0844 number:01733 845845.
The call centre is based in Cape Town and the… Read Full Review
As rated by real users
" Renewal Problem " Read More
" Great Comunication,and fantastic quote " Read More
" Rip off company " Read More
" They try to leech money off you always " Read More
" Car insurance " Read More