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Written on: 21/04/2011
i am with budget about last 2 year. and in these 2 years i dont have any claims and accidents. in 1 year my insurance was £1200 and second was £1450 and for 2011 they are qouting me £ 3250 . are they mad. my insurance should be going down because i dont have any claims . but every year its going up. £3250 for van insurance . and they dont care losing customer. even i am getting cheaper insurance qoute in gocompare and budjet is giving me a qoute of £1950. but when i call them they said no ur… Read Full Review
Written on: 17/04/2011
These people are criminals!...stay away. They store your card details and take money at their own will. Had to cancel my card to stop them doing so.
How their company is still afloat is beyond me...where are the watchdogs!… Read Full Review
Written on: 14/04/2011
DONT EVEN THINK ABOUT USING BUDGET!!! They steal your money!. After taking out the car insurance they decided to bump up the premiums by £200 per month and did not even bother to let us know!!!! After cancelling the policy, they now sending letters asking for more money, even though the balance is settled! Called the 'so called' customer service dept who would not comment and would not let me speak to a manager! Told me all complaints are to be in writing and would be read but not answered!… Read Full Review
Written on: 11/04/2011
Avoid at all costs - they took £650 from my current account when i'd given them my credit card details, then told me they couldnt find my credit card details and they couldnt refund the money. 3 "customer service" people shouted at me down the phone and i had to do an indemnity claim at the bank to get the money bank. Awful!… Read Full Review
Written on: 01/04/2011
The worst company i have ever dealt with,rude arrogant and un helpful staff.The call takes 30-40 minutes to get through to,we tried to change a policy to a brand new car and they were very unhelpful so we cancelled the policy.we were not entitled to any refund of the policy even though it was only three months old.Avoid at all costs,unless you have got money to throw away.!!!!!!!!! PLease do not trust these people or buy any insurance from them you will only regret it, we have now gone back to… Read Full Review
Written on: 01/04/2011 by ashleyholl (1 review written)
TERRIBLE!! I would really recommend never to use this company. There customer care is awful and it is almost impossible to cancel your policy at any point. There staff shout argue and are totally obnoxious. Budget have tried to charge me to pay the rest of my contract out after renewing my policy without my permission. DO NOT make the same mistake, AVOID LIKE THE PLAGUE!!!!… Read Full Review
Written on: 30/03/2011
AVOID AVOID AVOID !!!!!!!!! avoid budget car insurance at all costs , we took out a policy with them in december and paid the insurance cost in full , looked to be a good deal and cheapest price so i was pleased.
then our car had a major meltdown and had to be scrapped so after finding another car exactly same age and model of the car we had scrapped we tried to change the insurance cover to the new car.
after 1hr YES thats right 1HR waiting on hold we finally get through to be told the cost… Read Full Review
Written on: 28/03/2011
I had taken out a policy on my old car at the end of December 2010 and bought a newer car at the end of January, when I phoned to change the car details the cost was astronomical, anyway I did a search for insurance on the internet and for the same policy and a lesser voluntary excess it cost me £79 per month compared to Budgets £220 per month, so phoned to cancel the policy for the new car on 3rd Feb and was told I would owe them £900 for cancelling, by the way I phoned my bank to say I had… Read Full Review
Written on: 25/03/2011
Avoid this company like the plague. They cancelled my policy 2 months in as I had lost my debit card and it was cancelled by the bank. They never wrote to me although they claim to have sent out two letters. They had my mobile phone number as well as email address but never bothered to contact me. They look for excuse to cancel your policy and then they have you by the short and curlies. If you refuse to pay the outrageous charges they then inform the other insurers and this then makes it more… Read Full Review
Written on: 21/03/2011 by flyingpete212 (1 review written)
After cancelling my policy I found 12 mnths later they where still accessing my Visa card for payments £480. Phoned them approx 20 times just gave me the run around. Wrote to them got no replies.
Finally contacted financial onbudsman they got me a full refund within severel weeks.
Very unscrupulous company they ignore and give you the run around hoping you give up and they keep your money. Once they have your credit card details you are at their mercy.
Avoid like the PLAGUE the only way to stop… Read Full Review
Written on: 09/03/2011
This is the worst company I have ever come across , every single month they make some sort of mistake and I have to suffer the consequenses, they send letters out late and then claim they have been trying to contact me for ages when they havent at all! Their staff are rude and unhelpful, when you need to phone them they never answer , for example i WAS ON HOLD FOR 35 MINUTES and had to hang up as I was on a mobile therefore my problem was never resolved instead I just had a massive phonebill!!… Read Full Review
Written on: 08/03/2011
Wish I had read some of these comments before taking out a policy with them! No customer service, no complaints procedure, rip off cancellation fees, if you change anything on the policy they bump the premium and then blame the insurers. I am paying more in insurance with 10 years no claims than when I 1st started driving simply because I changed address and the area I moved to was more 'high risk' - I can guarantee it is not. I have changed address about 10 times in as many years and have… Read Full Review
Written on: 05/03/2011
this is one of the worst insureance company i have seen in my life OMG.They will charge you £50 for a proof of no claims discount. YES AND BUDGET INSURANCE are WORST COMPANY EVER. CANCEL CHARGE FOR ME IS £2000… Read Full Review
Written on: 03/03/2011 by graceemily (1 review written)
Excellent post , a really appreciate your work. Congrats.. Keep it up… Read Full Review
Written on: 03/03/2011
COMPLETE RIP OFF!! DO NOT GO EVEN THO' THEY WILL BE THE CHEAPEST!!!
I really wished I had checked out these reviews before goin to Budget Insurance.. Long waiting time when trying to get through to customer services. NOT HELPFUL AT ALL, simply say 'computer says no'..
Cost me over £300 to cancell my insurance!!!… Read Full Review
Written on: 01/03/2011
Just echoing the thoughts of everyone else. Took out a policy on a cheap quote 3 months in sold the van was charged 75 quid and 86 quid on top if that bear in mind I already paid 250 in top of that so total cost for 4 months insurance was 400 quid or there abouts. Funny thing is my quote for the full year was 490. Absolute rip off DON'T GO NEAR THEM. just read all the reviews. All of these people CAN'T all be wrong!!!!!… Read Full Review
Written on: 27/02/2011
This company are an absolute disgrace: incredibly poor customer service, rude call centre staff, outrageous exit charges for early cancellation, PDFs that don't work on the website, so you can't print off or even look at your insurance documents... The list is endless. It's not just a case of Budget being bad at what they do, but rather that they're disreputable and wouldn't be out of place on Rogue Traders. Avoid them at all costs… Read Full Review
Written on: 25/02/2011 by Jacqui67 (1 review written)
After reading all these reviews (and now wishing I had read them before) I can sympathise with everyone. They find any excuse to charge as much as they can, any excuse to cancel a policy and make you restart a new policy with a hefty deposit. The customer service is absolutely disgusting one of the girls sounded like she had her feet up on the desk with the phone under her chin and filing her nails!! PLEASE ANYONE WHO IS CONSIDERING USING BUDGET I URGE YOU NOT TO ... Unfortunately we are stuck… Read Full Review
Written on: 10/02/2011
I was first with Elephant/Admiral companies which were fantastic but would not insure my boyfriend due to points on his license. So i chose budget, they were quite good to start with, but out of the blue i got a letter syaing they cancelled by insurance..... why?
They claimed they didnt have the bank details to take it from, yet they had already taken one payment out? and the second one wasnt even due yet!!
Unfortunately due to our circumstances we have to stay with them, with me being under… Read Full Review
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Written by carcaremanmarske
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