Budget Car Insurance Reviews

★★★☆☆
3.4 / 5
803
65% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Budget Car Insurance - Ask a question now

Media Gallery for Budget Car Insurance

Budget Car Insurance
Budget Car Insurance

Specification for Budget Car Insurance


Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Dodgy Auto renew tactics and bullying”

Written on: 26/01/2016 by Osvaldob6 (1 review written)

Bad company, auto renew without notification then bully you on the phone- shop else where for insurance… Read Full Review

Customer_Team's Comment

Written on: 26/01/2016

Hi, Thank you for review. Apologies for any inconvenience the renewal process has caused. I would like to look into this for you, please could you call our customer service team and request to speak with me. I'd be happy to help. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Happy”

Written on: 22/01/2016 by Lindatrussler (1 review written)

Very easy and would use them again and again. Got a car wash voucher sent to me by email which was a nice surprise and it was for a full car wash. Also had a phone call from them to say welcome and was I happy with the service. They are a very friendly and customer orientated company. It is so nice to experience such a friendly company. They did not push me into using them I made my own decision on line. Used a comparison sites and they came out tops all the time… Read Full Review

Customer_Team's Response to Lindatrussler's Review

Written on: 22/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the service you have received and you found the online process easy to use. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★★

“I don't want to switch!.”

Written on: 22/01/2016

I have been with BUDGET INSURANCE for 15 years now and have always been very satisfied with the service. They always seem very fair and will go to great lengths to sort out any problem. The customer services people are always very polite and helpful and always have the 'human touch', which is nice. Also the premium does not seem to 'leap' every year, and if you aren't satisfied they will always come up with a better deal. Overall, a very good company to insure with. I also insure my home… Read Full Review

Customer_Team's Comment

Written on: 22/01/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that we have provided a great level of service to you for such a long time! We do aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. I would like to take this opportunity to thank you for your years of custom and we look forward to keeping up this standard for many years more. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Applying for car insurance online & initial follow up.”

Written on: 21/01/2016 by Moriahb47 (1 review written)

Applying for car insurance online & initial follow up was an easy experience online via Compare the 'Merkat' Market, the follow up paperwork after registration online was also easy enough. I also had a phone call from a cheerful English speaking based person lady, so no problem so far.....! we will have to wait and see if Budget can keep it going throughout the policy & is so they will get my business next year if not By By,we will have to wait and see how things pan out… Read Full Review

Customer_Team's Comment

Written on: 21/01/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you found the online process easy and that you are happy with the service you have received. We look forward to your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very good job ”

Written on: 20/01/2016 by Brennan104 (1 review written)

I liked the service I got the web site was very informative gave me all info that I needed so that I could choose well .the pricing I thought was very good nice be able to chose monthly payment .great customer service they rang me to make sure I got exactly what I needed… Read Full Review

Customer_Team's Comment

Written on: 20/01/2016

Hi, Welcome to Budget Insurance! It's great to hear that you are happy with the service you received and that you found the website informative. We look forward to keeping up the 5 star standard and your continued custom.Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Really good customer service, very good price for...”

Written on: 18/01/2016 by Darwins463 (1 review written)

Really good customer service, very good price for insurance… Read Full Review

Customer_Team's Comment

Written on: 18/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the service provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Disgusted with Budget car insurance”

Written on: 17/01/2016 by KamariSantiago3 (1 review written)

I currently have a comprehensive car insurance policy with Budget due for renewal at the end of March. I am changing my car and phoned their helpline for a quote, but to my sheer horror and disbelief I was told, by the advisor who was very difficult to inderstand, the only company to insure me meant my policy will start from scratch and therefore my ten months NCD has gone! To add to my horror I would have been stung for over £1040 to insure a 2003 plate Renault Clio Expression. (Not exactly a… Read Full Review

Report this review
★★★★☆

“Service ”

Written on: 16/01/2016 by Jaidynh242 (1 review written)

A good service and competitive price. My order was followed up with a courtesy call - this was appreciated. Would recommend highly to potential customers… Read Full Review

Customer_Team's Comment

Written on: 16/01/2016

Hi, Thank you for your review and for you recommendations. I am pleased to hear that you are happy with the service you have received. We look forward to your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“new customer”

Written on: 15/01/2016 by Abbottcz384 (1 review written)

i randomly chose the best looking for overall cost and add ons and was delighted that compared to my current supplier ( who said they had checked for the best offer ) the savings were approx £ 150.00… Read Full Review

Customer_Team's Comment

Written on: 15/01/2016

Hi, Welcome to Budget Insurance! Thank you for taking the time to share your experience. The cover you require with a saving of £150.00 is great! We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Friendly Insurance”

Written on: 14/01/2016 by MalakaiKinney1953 (1 review written)

I was after a good cost effective car insurance, and got it with Budget. What I also received was a friendly service that I really did not expect. Thanks Budget… Read Full Review

Customer_Team's Comment

Written on: 14/01/2016

Hi, Welcome to Budget Insurance! I am glad to hear that you are happy with your policy and the service you have received. We look forward to keeping up the 5 star standard and your continued custom.Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“A pleasant surprise”

Written on: 08/01/2016 by Kimora94 (1 review written)

I had an easy entry and decision time during the completion of the application. The system prompts were very good. I was given different options to decide upon and the steps were easy to follow. Subsequently, having chosen to buy the insurance, a follow-up telephone call came through a few days later where a staff member was very informative, pleasant and efficient. Let's hope that when twelve months have elapsed the renewal price is not "off the wall". Good job done, Budget. Thanks… Read Full Review

Customer_Team's Comment

Written on: 11/01/2016

Hi, Welcome to Budget insurance! Thank you for taking the time to share your experience. I am glad to hear that you found the online process easy and that you are happy with the service you have received. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Poor service and customer recovery - avoid totally!!!”

Written on: 04/01/2016 by MichaelBracey (2 reviews written)

Terrible!!!! Avoid- shocking customer service, will not write to notify customers and high exit fees. Company will auto renew your policy at a much higher permium than the market rate. I saved 35% by searching the market in 5 mins. Company will not write a letter to you or phone you to renew. Claim to cover this requirement off by pinging an email - which will likely end up in your junk mail. Have a cancellation charge even in the 14 day cancellation (cooling off )period which seems… Read Full Review

Customer_Team's Response to MichaelBracey's Review

Written on: 05/01/2016

Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused and that you are not happy with the service received. I would like to have a look into this for you, please contact our customer service team and ask for myself at your earliest convenience. I'd be happy to help. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great Support”

Written on: 29/12/2015 by 9Bender (1 review written)

I really enjoyed the conversation on the phone with the policy advisor. They were very easy to talk to and they had the right answers to my questions. Great support… Read Full Review

Customer_Team's Comment

Written on: 30/12/2015

Hi 9 Bender, Thank you for your review. I am pleased that you are happy with the service provided and that the advisor was able to assist you with all of your queries. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Reply to this comment

Fab999's Comment

Written on: 05/01/2016

I agree I had a accident on the 4/1/2015 at 7:50 my van was pick up taken away . I was home in 1 hour and 10 min from the moment the accident happen . Very friendly and very polite service recovery guy good sense of humor

Reply to this comment
Report this review Read 2 Comments
★★★★★

“recomended”

Written on: 18/12/2015 by LandenGrady (1 review written)

Had a great experience with ease of online application. Staff are very friendly and helpful and explained everything in full. Would highly recommend this company to anyone. When I asked for clarity my policy they did so in full at which point I altered it to suit my needs as I had missed one or two things initially. In particular I liked the courtesy call after I had finalised and taken out the policy. This shows commitment to customers and shows the company care about its consumers. Web site… Read Full Review

Customer_Team's Comment

Written on: 20/12/2015

Hi, Thank you for taking the time to share your experience.We aim for 100% customer satisfaction and it's nice to know that we have achieved this with you.We look forward to keeping up this 5 star standard and your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“New experience”

Written on: 15/12/2015 by elrh71 (1 review written)

Have just renewed my insurance for my car, and am very happy with the service I have received at this moment in time. unless I have problems in the near future I would quite happily recommend to others. The price was right for me… Read Full Review

Customer_Team's Response to elrh71's Review

Written on: 15/12/2015

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with the service provided. We look forward to keeping up this standard and your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Great service. Very efficient and easy to arrange.”

Written on: 13/12/2015 by 64Richards (1 review written)

Website is easy to use with clear instructions and very competitive rates. No hassle so far and had a nice courtesy call next day to check everything was ok. Would definitely recommend… Read Full Review

Customer_Team's Comment

Written on: 14/12/2015

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you found the online process easy and are happy with the service provided. We look forward to your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“poor service”

Written on: 10/12/2015

Appalling...Totally ripped me off. I would never use them again… Read Full Review

Customer_Team's Comment

Written on: 10/12/2015

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. If there is anything you would like me to have a look into for you, please respond to this message with your full name, date of birth and postcode to us. I'd be happy to help. King Regards, Keri

Reply to this comment

Customer_Team's Comment

Written on: 18/12/2015

Please respond with the above information to us for further assistance. Kind Regards, Keri

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Great experience!!!!”

Written on: 07/12/2015 by Robinsing (1 review written)

This has been my best time choosing car insurance, no 100 emails and requests for documents. The customer service is very good… Read Full Review

Customer_Team's Response to Robinsing's Review

Written on: 07/12/2015

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with the service we provide. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Service over the phone”

Written on: 06/12/2015

I'm only new to budget insurance and they contacted me over the phone to talk about my insurance before it becomes active at the weekend. Couldn't have been more of a help . Thanks bekah / Becca :)… Read Full Review

Customer_Team's Comment

Written on: 08/12/2015

Hi, Welcome to Budget Insurance! I am pleased to hear that you found the advisor helpful. We look forward to your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Highly recommemded. ”

Written on: 04/12/2015 by Griffith4 (1 review written)

The staff were competent and made understanding the various requirements easy… Read Full Review

Customer_Team's Comment

Written on: 04/12/2015

Hi, Thank you for your review. I am glad to hear that you are happy with the service you received. We look forward to your continued custom. Kind Regards, Keri

Reply to this comment
Report this review Read 1 Comment
overview