Written on: 08/03/2011
Wish I had read some of these comments before taking out a policy with them! No customer service, no complaints procedure, rip off cancellation fees, if you change anything on the policy they bump the premium and then blame the insurers. I am paying more in insurance with 10 years no claims than when I 1st started driving simply because I changed address and the area I moved to was more 'high risk' - I can guarantee it is not. I have changed address about 10 times in as many years and have… Read Full Review
Written on: 05/03/2011
this is one of the worst insureance company i have seen in my life OMG.They will charge you £50 for a proof of no claims discount. YES AND BUDGET INSURANCE are WORST COMPANY EVER. CANCEL CHARGE FOR ME IS £2000… Read Full Review
Written on: 03/03/2011 by graceemily (1 review written)
Excellent post , a really appreciate your work. Congrats.. Keep it up… Read Full Review
Written on: 03/03/2011
COMPLETE RIP OFF!! DO NOT GO EVEN THO' THEY WILL BE THE CHEAPEST!!!
I really wished I had checked out these reviews before goin to Budget Insurance.. Long waiting time when trying to get through to customer services. NOT HELPFUL AT ALL, simply say 'computer says no'..
Cost me over £300 to cancell my insurance!!!… Read Full Review
Written on: 01/03/2011
Just echoing the thoughts of everyone else. Took out a policy on a cheap quote 3 months in sold the van was charged 75 quid and 86 quid on top if that bear in mind I already paid 250 in top of that so total cost for 4 months insurance was 400 quid or there abouts. Funny thing is my quote for the full year was 490. Absolute rip off DON'T GO NEAR THEM. just read all the reviews. All of these people CAN'T all be wrong!!!!!… Read Full Review
Written on: 27/02/2011
This company are an absolute disgrace: incredibly poor customer service, rude call centre staff, outrageous exit charges for early cancellation, PDFs that don't work on the website, so you can't print off or even look at your insurance documents... The list is endless. It's not just a case of Budget being bad at what they do, but rather that they're disreputable and wouldn't be out of place on Rogue Traders. Avoid them at all costs… Read Full Review
Written on: 25/02/2011 by Jacqui67 (1 review written)
After reading all these reviews (and now wishing I had read them before) I can sympathise with everyone. They find any excuse to charge as much as they can, any excuse to cancel a policy and make you restart a new policy with a hefty deposit. The customer service is absolutely disgusting one of the girls sounded like she had her feet up on the desk with the phone under her chin and filing her nails!! PLEASE ANYONE WHO IS CONSIDERING USING BUDGET I URGE YOU NOT TO ... Unfortunately we are stuck… Read Full Review
Written on: 10/02/2011
I was first with Elephant/Admiral companies which were fantastic but would not insure my boyfriend due to points on his license. So i chose budget, they were quite good to start with, but out of the blue i got a letter syaing they cancelled by insurance..... why?
They claimed they didnt have the bank details to take it from, yet they had already taken one payment out? and the second one wasnt even due yet!!
Unfortunately due to our circumstances we have to stay with them, with me being under… Read Full Review
Written on: 08/02/2011
We only renewed our car insurance with BUDGET approx 4 weeks ago, & have now changed car & the quote for insurance was double that of any other insurer!!! When I asked to cancel the policy I was told it would cost £180.96, and we've already paid £75 toward a policy that only cost £350 in the first place!!!! How can that be justified???? A months insurance cost in excess of £240 when a years cost £350!!! ROBBERS!!!! DONT GO NEAR THEM, REGARDLESS OF YOUR QUOTE, and its true what all the others… Read Full Review
Written on: 01/02/2011
I went with this company on the basis of being a cheaper quote, but then my car packed in so I scrapped it about 3 months into the policy.
They want me to now pay £400 to cancel the policy, even though I am up to date with my last payment. The fee which will continue to increase over time, they are complete rip off merchants with condescending & arrogant customer service - if you ever get through to them that is.
It's not fair being penalised for something you dont anticipate happening, I've… Read Full Review
Written on: 31/01/2011
I have spent over 3 hours today trying to get through to Budget Insurance to amend my motor policy. I have had no end of difficulty with them in the past and will never use them again. Last time I called it took 30 mins which I thought was unreasonable but now I cannot get through at all. I am going to have to write a letter, sent recored delivery, to their office telling them not to renew my policy as I imagine a company like this will just take it. If I could get through I would cancel it now… Read Full Review
Written on: 31/01/2011 by mancity (2 reviews written)
Whatever you do, do not use Budget Insurance. If you need to change car and /or cancel half way through they will charge on a sliding scale of percentage which gets higher as the policy goes on.
They also have total control over your payments as they like to take your card details which means you or your bank cannot block the payments. If you do need to get in touch be prepare to wait and use this number instead of the 0844 number:01733 845845.
The call centre is based in Cape Town and the… Read Full Review
Written on: 31/01/2011
1. You have to pay on an 0844 number to get through.
2. They tried to automatically debit my credit card for the next year's incurance automatically - they do this as "standard" - I am sure I declined this "service" on my application but I can't spend another hour on the phone whilst they dig the details out.
3. I called to cancel the automatic renewal when I got the letter through the post telling me it was about to happen. The agent would not give me any kind of reference to keep to prove I… Read Full Review
Written on: 31/01/2011
Avoid this company. It is IMPOSSIBLE to contact them after you have taken out insurance. None of their phone lines are ever answered, (the longest attempt I made left me listening to their inane jingle for 90 minutes!). They have no email facility, and do not even supply a company address.
Completely hopeless… Read Full Review
Written on: 30/01/2011
Yes Budget are cheap but that comes at a price. If you need to contact them by phone forget it!! Unless you like the sound of mundane music playing over and over and over again for 30 minutes or more. They don't answer!! Well they sometimes do to just cut you off. Don't go there pay a bit more so you can actually talk to someone when something goes wrong… Read Full Review
Written on: 25/01/2011
DONT USE THIS INSURANCE NEVER!!!!!!4MONTH COSTED ME 1200POUNDS!!!!
AFTER 4 MONTH HAD TO CANCEL MY INSURANCE CAUSE I SOLD MY CAR.
THEY SAID THEY CANCEL , BUT I HAVE TO PAY THE ALL YEAR FEE!
+ 800 POUNDS JUST CAUSE I CANCELLED MY INSURANCE!!!!!! THEY STEAL YOUR MONEY!!!! UNBELIEVABLE!!!!!… Read Full Review
Written on: 24/01/2011
I took out Budgets Home insurance and was quoted a high price which l took out. I then looked for cheaper cover thinking l had a free 14 day cooling off period as advised by the phone adviser.
I rang to cancel and was informed that there was a £35 cancellation fee as well as the few days insurance.
I was never told of the cancellation fee and their customer service advisers who are abroad were just rude and could not care a jot!
DO NOT USE BUDJET INSURANCE, THEY ARE CONS!!!… Read Full Review
Written on: 24/01/2011
Just called Budget to change van insurance over to a car. I was told that as I had been insured on a Van for more than two years I lose all of my no claims bonus! They will do a quote on the new car but I will have zero no claims. I am 40 and have not claimed in my 20 years of driving. The interesting thing is that they gave me cheap insurance because I have full no claims bonus, they are contradicting themselves!
Mad! Avoid at all costs… Read Full Review
Written on: 20/01/2011
THIS WAS THE FIRST INSURANCE FOR MY 18 YEAR OLD SON, GREAT QUOTATION, BUT AFTER TAKING THE SECOND MONTHLY INSTALLMENT, THEY HAD DECIDED THAT THEY HAD THE WRONG DATE OF BIRTH AND DRIVER LICENCE NUMBER FOR MY SON, COMPLETELY DIFFERENT NUMBERS AND WANTED TO ADD AN EXTRA THOUSAND POUNDS ONTO THE INSURANCE COST. TELEPHONED THEM ON NUMEROUS OCCASIONS AND SPOKE TO DISMISSIVE STAFF AND WAS TOLD THAT THERE MUST HAVE BEEN BAD TELEPHONE LINES AND THAT'S WHY THERE WAS AN ERROR. THESE DETAILS WERE READ… Read Full Review
Written on: 18/01/2011
As mentioned numerous times in posts below -
Tried to change car, they wanted over £1000 even though new car only 1 group higher!
Also charging me £75 plus £188 cancellation charges on current policy.
How is this legal? They want over £1000 MORE than anyone else for changing cars. Money supermarket wanted £800 for my new car - budget wanted £1800 for me to change. So how can they then justify charging £75 plus £188 when I have no choice but to leave them and insure elsewhere. They are TOTAL… Read Full Review
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