Budget Car Insurance Reviews

★★☆☆☆
1.7 / 5
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Budget Car Insurance
Budget Car Insurance

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★☆☆☆☆

“Avoid this company”

Written on: 27/03/2013

Avoid this company in all circumstances. In short, the amount you are quoted will not be the amount you finally pay and then they take the money out of your bank earlier than the date quoted! I have recommended to friends and family not to go near this company even if they are the cheapest quote - just shows; you get what you pay for… Read Full Review

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★☆☆☆☆

“£75 to change policy and robbed of 5 years NO Claims”

Written on: 23/03/2013 by Juliehoggg (1 review written)

Would not recommend budget. I had to change my car after 3 months of policy start. I phoned them up and they wanted to charge £150 extra + £75 admin. If i Canceled. I would get back £210 - £75 admin. It worked out cheaper to start a new policy. At least then I got 12 months cover not 9. I phoned back up said I want to cancel. Can you send proof of no claims. They sent me proof of 9 years no claims. When I started the policy I give them proof of 14 years. It is in their small print that… Read Full Review

Raineybythesea's Response to Juliehoggg's Review

Written on: 06/04/2013

I agree they are disgusting, had the same argument with a pleb tonight!! I told them my new car would be (including the reg. no) would be a citroen xsara picasso. He the proceeded to talk about a citroen saxo!?! Saying that even though the insurance group was lower than the current car I have, because it was a popular car it had more claims in my area! I smell some thing!!

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★☆☆☆☆

“Budget Insurance total rip off”

Written on: 14/03/2013

Am absolutely disgusted with the service from Budget, I went to Compare.com as my current insurer (COOP-brilliant) were unable to insure my car because it was an import, found a good quote from Budget, went with them, anyway to cut a long story short, they took money out of my account without any agreement, on changing my vehicle for exactly the same model but a year older they hiked my premiums up by £20 a month, and told me for change of policy there would be a £30 fee, told them I was… Read Full Review

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★☆☆☆☆

“What a joke but I won in the end ”

Written on: 02/03/2013 by vwbeetlbob (1 review written)

I took out car insurance for one of my cars so I could take it to get MOTed which is completely legal to do and they do allow this in their policy. After phoning them to query something and letting them know I was going to take my car for an MOT they responded with canceling my insurance and telling me I needed to pay them 90 something pounds to cancel. The car never left the drive so I never payed as it was them who canceled not me and I also never signed the credit agreement. I then had debt… Read Full Review

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★☆☆☆☆

“Don't Use Them!!!”

Written on: 04/01/2013

Agreed a car insurance policy with Budget and told them that I had 8 years no claims discount with 7 years proof. The eighth year was a company car which did not give you proof of no claims. I explained this to the customer service dept and the girl said this was not a problem but they would only accept the 7 years, which I was ok with. A few days later, after them taking the first instalment, I received a letter cancelling my policy due to the fact that I had originally claimed 8 years not… Read Full Review

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★☆☆☆☆

“A terrible company - should be investigated by ombudsman ”

Written on: 07/12/2012

this company represent nothing more than a legal con trick, they deducted over £600 from my account (full policy costs and first payment of monthly) then took over a month to return my cash. Then claimed I had no NCD despite being insured with them for over 3 years with full no claims. THEN cancelled my policy with only 7 days notice and charged me a £38 cancellation fee. This is not an insurance company merely a middleman or broker, so use go compare or admiral who actually know how to treat… Read Full Review

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★☆☆☆☆

“Automatic rip off ! ”

Written on: 28/11/2012

Automatic renewal even if you cancel your DD and do not reply-small print rip off indeed! My daughters insurance just cost an additional months insurance and a £75.00 cancellation charge. I will be warning all my friends and family to stay well clear of this company and their sneaky ways to get money.... Budget, I don't think so! … Read Full Review

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★☆☆☆☆

“auto renewal rip off!!!”

Written on: 26/11/2012 by chipeb (1 review written)

My insurance was automatically renewed and I am still trying to get all my remaining money returned for this over 10 weeks later. I have repeatedly posted documentation which has 'never arrived'. Easy money for the company unless you show persistence… Read Full Review

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★☆☆☆☆

“BUDGIES COULD DO BETTER”

Written on: 24/10/2012

Renewed with Budget after receiving other quotes as Budget then decided they could match them. Fourth year with them. One month after insuring have discovered I am not actually insured. They had been sending me letters telling me it was illegal to drive without insurance etc., etc., but as I had received the policy and cover note I ignored these silly letters. However, when I received a letter saying they were going to take me to court to reclaim a cancellation fee of £75, I rang. What a… Read Full Review

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★☆☆☆☆

“Total rip off ”

Written on: 22/10/2012 by K19old (1 review written)

Had to cancel my insurance due to not being able to afford my car, when I phoned them up and canceled my insurance I was charged for everything ended up being charged £60 over all. Just payed off a £30.10 "dept" I owed them and just got charged again for paying by card, how else did they expect me to pay it? I have had more contact from them since I canceled my insurance ! Just money grabbers and most of their staff are rude on the phone ! Worst insurance company ever only get in contact with… Read Full Review

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★☆☆☆☆

“Daylight robbery! ...across the insurance industry”

Written on: 19/10/2012 by garybarlow (2 reviews written)

Renewal time [23/10/2012]! Swift hiked up the premiums by a total of £130 for my two cars, so I go to confused.com, as I usually do, to get a cheaper quote. I find Budget are good... and decide to go with them for one of the cars [15/10/2012]... And then waste 25 mins of my life on the phone with Swift, going through the cancellation process:-( On 18/10/2012, I receive a letter from Budget stating they are going to add £91.90 to my policy because I forgot to declare a claim which was made in… Read Full Review

Garybarlow's Response to garybarlow's Review

Written on: 23/10/2012

Furthermore, I'd like to know at which stage in this process did I sign up for Personal Accident cover with Budget?

A booklet arrives in the post, which turns out to contain a certificate for personal accident cover, for which I get the first 6 months free, and then they start pinching £4 a month out of my bank account - if I don't cancel within 6 months. The booklet does not look like a conventional policy certificate and is something which could easily be thrown away and/or forgotten if you don'y actually take the time to read it - I know I do from time to time with all this junk mail one receives...

Seriously underhand tactics here, I think I'll be taking this further...

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Garybarlow's Response to garybarlow's Review

Written on: 26/10/2012

After calling them, regarding why I received Personal accident cover (and also Life Cover, which I didn't want) a nice lady in their customer services department waived/refunded my cancellation fee.

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★☆☆☆☆

“don't use budget they have expensive add ons ”

Written on: 10/10/2012

Budget have complicated car insurance beyond belief. They are the worst car insurance company i have ever used. Their admin is chaotic. You can only contact them by phone and are left on hold on 0844 number. They charge extra add on fees for any changes to policy no matter how small, need to read the small print for the amount of add ons there are in total. Do not use them, they are not cheaper they are more expensive in the long run. I cancelled with them today as totally exasperated with… Read Full Review

Ksushad's Comment

Written on: 21/10/2012

Similar experience. The worst car insurance ever. Cancellation fee costs 1/3 of the yearly premium! Asked them to quote me for my new car, instead of cancelling the current insurance, their quote was £200 more expensive than quotes from other insurance. Awful company, don't every go with them!

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★☆☆☆☆

“bank robbers and liars”

Written on: 07/10/2012 by marriposa4 (2 reviews written)

someone should provide insurance against these shisters do not buy insurance from this company if you do you will almost certainly get charged 20 pound for nothing letters without dates hundreds of paper junk with so called documents which arrive weeks after you have payed a deposit and are commited youve not sent back no claims bounus on time you havent signed and returned loan agreements on time when clearly you have and haVE PROOF OF POSTING they just come up with any excuse and now they… Read Full Review

Boots4Daisy's Response to marriposa4's Review

Written on: 10/10/2012

same here. Contacting budget to resolve changes etc., was turning into a full time career, they denied i had sent the no claims proof, then they found it. I have a ton of paperwork from them asking me to sign forms i had already signed and returned. Any changes to policy cost £30 fee. Ultimately i cancelled with them today and have to pay a £75 cancellation fee but something strange i have now taken out my car insurance much cheaper with the post office only to find that budget and the post office have exactly the same address to send paperwork too. Wondering if they are the same company now.

I have tried to complain to budget but can't find an address to send a written complaint, told by one of their team leaders today it had to be done by phone, left on hold whilst they went and got one. 0844 number. Asked if they knew the address for ombudsman complaints about their exasperating chaotic admin said 'no'.

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Boots4Daisy's Response to marriposa4's Review

Written on: 16/10/2012

thanks for your advice, will do. What they're doing maybe some legal loophole, but it's still wrong, the word 'fraud' springs to mind.

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Marriposa4's Response to marriposa4's Review

Written on: 12/10/2012

to boots4daisy,s report itto compare the market .com theyve got the same register company number 2 its all the one company what a scam tell them your going to contact the police because they are stealing from you i got a result this country is a joke so many lies

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★☆☆☆☆

“How can they justify their charges!!!”

Written on: 01/10/2012 by fedupwithbeingrippedoff. (1 review written)

We took out insurance for out little run around last year, the quote was quite competitive and we were reasonably happy with the policy. However from the start we were plagued with problems, Budget denied receiving a copy of the agreement so charged us £20 which they took out of our bank without permission ( apparently they have the right to do this!!. This week we have had to change our car, from one small run around to another, we contacted Budget to advise them of the change and… Read Full Review

Marriposa4's Response to fedupwithbeingrippedoff.'s Review

Written on: 07/10/2012

the same thing has just happened to me.i sent back all the documents requested by post ist class recorded delivery first they said they hadnt received them now im being charged 20pounds for the documents being returned after 14 days which is a lie

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★☆☆☆☆

“Don't use Budget Car Insurance!”

Written on: 29/09/2012 by docrog (1 review written)

These are a bunch of chancers. I sent them my No Claims Discount proof as requested when I made the mistake of accepting a quote from them last year but they ignored it and doubled my premium without telling me. Once I found out – from my Bank Statement – that this had happened, I rang their so-called Customers Service where a trained female of the Rottweiler variety with a South African accent told me their small print says that proof of No Claims Discount must have a start date as well as… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 28/09/2012

I have just had to pay £30 to these people to change a mistake in the registration number on my policy document - which only just came to light when I tried to purchase my tax disc on line. I have no idea whose fault the mistake was, but I have had to pay for it. The £30, they say, is an administration fee - I also had to pay one of these fees when I changed cars earlier in the year. As soon as my policy expires, I will change companies - I would do so now, but do not want to pay the £75… Read Full Review

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★☆☆☆☆

“Plumbing New Depths of Greed.”

Written on: 28/09/2012 by aaccdd1 (1 review written)

I was insured with Budget for one year. Renewal notice arrived which actually was quite competetive. The notice told me that the renewal would be automatic. I actually forgot that I had renewed my bank card during the year because it had been compromised. I spent a few days away and remembered the renewal when I got back. I checked MID and found that the insurance had been terminated by them, my car was not insured. I then received a whole pile of documents from Budget telling me that I had… Read Full Review

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★★★☆☆

“RIP-OFF”

Written on: 24/09/2012

This company sends out the most enormous pile of paperwork every time you renew - there must be 30 sheets of paper at least, most of which is small print. Then they try and charge you £20 for not returning something which you were unaware needed returning because it was lost amongst the rubbish. It is almost obtaining money fraudulently… Read Full Review

G12Zz's Comment

Written on: 29/10/2013

I had the exact same with loyds car insurance, its the same address as budget, prob the same company.
I think those greedy company directors have lost their morals.
How can such under hand tactics be legal?!

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★☆☆☆☆

“Rip Off”

Written on: 21/09/2012

Started off badly when they never recieved proof of no claims and increased premium by 25% & charged £20 for not returning credit agreement. I am sure they never offered 25% reduction for no claims 1 year. Had a small incident with a hedge phone to find out about claiming was told couldnt claim. Changed the car and premium went up by another 25% because I had a claim !!!! + £75 admin fee. First direct debit never went through for some reason not sure as money was in account recieved a letter… Read Full Review

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★☆☆☆☆

“joke!”

Written on: 17/09/2012

mite b cheap but cheap is wot u get any kind of minor adjustment they charge u i have been charged 30quid for every minor adjudement they have defo made their moni out of me.if u want a cheap car insurance do not go for them as they will get it off you the rest of the year.staff are very unhelpful and no supervisor to assist u also waiting time to be dealt with is terrible.i will also cost u waiting in a long telephone cue that must only have one operator… Read Full Review

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