Budget Car Insurance Reviews

★★★☆☆
2.8 / 5
50.7% of users recommend this
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  • Value For Money

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Budget Car Insurance
Budget Car Insurance

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★★★★★

“I keep using Budget .... Because they're excellent!”

Written on: 19/01/2015 by JamiyaMcMillan (1 review written)

Good easy service with excellent operators on the end of the phone. No lengthy 'holding' on being transferred around. This is the 6th time I have used Budget. Highly recommended… Read Full Review

Customer_Team's Comment

Written on: 19/01/2015

Hello,

Thank your for your positive feedback. I am so pleased that your experience with Budget has been running smoothly and we will of course continue to provide excellent service.

Thank your again for your valued feedback.
Heather

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★★★★★

“my dealing with budget car insurance”

Written on: 18/01/2015 by bernardone (1 review written)

my dealing with my insurance com were great to deal with… Read Full Review

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★★★★★

“Quick easy concise ”

Written on: 17/01/2015 by Wiley211 (1 review written)

Budget solved my problem with ease showing concern in dealing with me on the phone… Read Full Review

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★★★★★

“Quick, easy and simple to do”

Written on: 17/01/2015 by JessieLyons (1 review written)

Got quotes for a couple of cars I was looking to buy, Budget came out best each time, made it quick, easy and simple to do. When I needed to make a change to the policy and didn't have internet access, that was just as quick and easy over the phone, lady who answered the call was very pleasant, helpful and didn't try to push anything as so many others do. 1st class 5 star service… Read Full Review

Customer_Team's Comment

Written on: 19/01/2015

Hello,
Thank you for your valuable feedback.
As ever, Budget Insurance will continue to provide excellent service.

Thank you again for your feedback.
Heather

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★★★★★

“excellent all round 5 star service thank you ”

Written on: 16/01/2015 by R.fraser (1 review written)

Easy to use ,friendly polite staff and the best deal I have been offered twice once on a commercial policy and the other on a car policy will recommend to all my family and friends Thank you… Read Full Review

Customer_Team's Response to R.fraser's Review

Written on: 19/01/2015

Hello,

Thank you for your positive review, I'm so pleased you have had excellent service for both your car and van policies.

Thank you again
Heather

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★★★★☆

“easy to deal with , great price for car insurance ,...”

Written on: 16/01/2015 by Rihannaj255 (1 review written)

easy to deal with , great price for car insurance , and nice home call to make sure everything is to your requirements, most likely to recommend to friends and family… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 16/01/2015 by summar (1 review written)

Rip Off!!! Unfair £56.57 cancellation charges after I was told that I wad not gonna be charged due to circumstances with the foreign NCD. Quoted me £1500+ with 5 years foreign NCD but to told they won't accept my 5 years foreign NCD and to pay more for my insurance. I'm with Churchill now and I paid only £578 for comprensive cover with zero NCB plus I got 1 year free break down cover! Reason for going with Budget was recommended due to being told Budget accept international NCB, hence didn't… Read Full Review

Customer_Team's Response to summar's Review

Written on: 19/01/2015

Thank you for your feedback. I apologise our customer service did not meet your expectations.
To enable us to look into this further for you, could I kndly ask you to forward the following details,

Full Name
Policy Number
Convenient time to call
Contact number

I look forward to your response so I can investigate this further for you.
Thank you
Heather

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★★★★☆

“Just the job”

Written on: 15/01/2015 by only1pyrex (1 review written)

Only been driving 5 years and this was the easiest policy I have set up. I particularly like the idea that you can send proof of no claims or any other documents you need to send them by attaching a photo of the document and emailing it to them. Great idea… Read Full Review

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★★★★★

“Car Insurance ”

Written on: 15/01/2015 by Pikemb367 (1 review written)

I have had dealings with this company with regard to my car insurance.I was extremely satisfied with the customer service lady that handled, my call. I had a couple of queries in relation to my policy and these were dealt with efficiently and I was called back with the response I had requested. Overall I would recommend these insurers… Read Full Review

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★★★★★

“Brill service ”

Written on: 15/01/2015 by Birmans9 (1 review written)

Very pleased with the way my call was handled … Read Full Review

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★★★★★

“ability to speak to an actual person!”

Written on: 15/01/2015 by Fanning1983 (1 review written)

I made an error in the NCD proof document I originally sent, and your customer adviser was helpful & pleasant when I spoke to her… Read Full Review

Customer_Team's Comment

Written on: 19/01/2015

Hello,

Thank you for your valuable feedback.
Here at Budget Insurance, we will always try our best to provide an excellent service and to make your journey with us as easy as possible.

Thank you again
Heather

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★★★★★

“excellent value quick and staright to the point”

Written on: 14/01/2015 by Dickson137 (1 review written)

Easy to uses website, no hidden cost explained everything clearly amazing price… Read Full Review

Customer_Team's Comment

Written on: 14/01/2015

Thanks for your brilliant review. I'm really happy that you like our website! We do put a lot of effort into making sure it's easy to use for all of our customers. Great to hear your price was competitive, we'll always endeavour to keep it that way! Thanks again, Steph

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★★★★★

“Fast and informative service at a great price”

Written on: 13/01/2015 by erudling (1 review written)

Having had a few problems with my Company Car No claims discount - Budget's online live chat service was able to give me all the information I needed to complete my quote and set up my policy without any stress. The after sales communication has been first class with my documents and online account being set up and ready to access in seconds - a very user friendly site and registration process. I will definitely be recommending Budget to all of my friends and colleagues. Thanks for taking the… Read Full Review

Customer_Team's Response to erudling's Review

Written on: 13/01/2015


Hello, I'm so glad that you’ve had a low effort, stress free time setting up your policy. It's great to hear that you’ve been given all of the information you needed, and that you’ve enjoyed your experience so far. Our Self-Service Centre is something that we are very proud of here at Budget, and I'm really happy that you seem to like it as much as we do. Thanks again for your recommendation, and I hope that you continue to enjoy being a Budget customer. Steph :)

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★★★★☆

“I am delighted with budget insurance ...”

Written on: 13/01/2015 by Mead289 (1 review written)

Budget insurance is the best I have used been driving at least 25 year I love the fact that there's options of using online and DIRECT Number to call fair enough a lot do the same BUT budget insurance is so fast in answering calls and make sure you are fully clear and understand what they are telling you before you end call And they found me cheapest policy that suited me with instalments and very very reasonable… Read Full Review

Customer_Team's Comment

Written on: 14/01/2015

Thank you for your kind words Nigel. I am happy we were able to provide you with a competitive price. It is brilliant that you have recieved great customer service. Something that every Dial Direct customer deserves. Thanks again Nigel

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★★★★★

“All Good”

Written on: 12/01/2015 by 308Welsh (1 review written)

Happy with the service and knowledge of the advisor… Read Full Review

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★☆☆☆☆

“ Complaining to the ombudsman now!”

Written on: 11/01/2015

Avoid like the plague! I had an issue with my bank and the direct debit bounced. They gave no warning of when they were going to take it again but instead tried 10 days later WHICH IS AGAINST THE DIRECT DEBIT GUARANTEE, AND tried to charge £25 as well. I refused the payment with my bank and so they sent a BACK DATED LETTER "apparently" from 9 days previous (yes they reckoned it took 10 days to deliver by Royal Mail!!) stating that if the next payment didn't go through they'd charge a further… Read Full Review

Customer_Team's Comment

Written on: 13/01/2015


I'm really sorry to hear about your unfortunate experience with us. This was not our intention. I apologise for how long it took for our correspondence to reach you. I wasn’t aware of any current issues with our post but I will flag this for you. I can also look into your other policy issues further, and if you would like to send the details to me, I can hopefully seek a resolution with yourself , and try to remedy your experience with Budget Insurance. Please email us.

Apologies again

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Customer_Team's Comment

Written on: 14/01/2015

If you would like us to assist you further, please send your details including your name, policy number, and a contact number to us.

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Jamesc1978's Comment

Written on: 14/01/2015

Thank you for your response, I do appreciate it.

I received a letter dated 31st December telling me that my DD had bounced and that you would try again on 10th Jan. I have no idea why it took over 2 weeks to arrive but thought I'd let you know, as I'm going to assume that you did send it out on time. If so you may want to check with your Postal Company that they are delivering mail for you.

Also I've logged in to my account and clicked on 'view/change payments' to make the payment as advised but there's nowhere on the site to make a payment! Could you please advise me?

Thanks

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Jamesc1978's Comment

Written on: 14/01/2015

Thank you for your response, I do appreciate it.

I received a letter dated 31st December telling me that my DD had bounced and that you would try again on 10th Jan. I have no idea why it took over 2 weeks to arrive but thought I'd let you know, as I'm going to assume that you did send it out on time. If so you may want to check with your Postal Company that they are delivering mail for you.

Also I've logged in to my account and clicked on 'view/change payments' to make the payment as advised but there's nowhere on the site to make a payment! Could you please advise me?

Thanks

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Customer_Team's Comment

Written on: 15/01/2015

Hello, I would be more than happy to look into this for you. If you send an email with your name, policy number and contact details us.
With regards to your query about making a payment online I can definitely help with this too. If you forward your details, I can guide you through the process of doing this online. Thanks again James, Regards Steph

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Customer_Team's Comment

Written on: 15/01/2015

Hi, I would be more than happy to look into this for you. If you send an email with your name, policy number and contact details to us.

With regards to your query about making a payment online I can definitely help with this too. If you forward your details, I can guide you through the process of doing this online. Thanks again, Regards Steph

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★★★★☆

“my budget insurance”

Written on: 10/01/2015 by Steele267 (1 review written)

I was on a insurance comparison site and found budget very competative with price and when i rang the member of staff was very helpful and polite. In no time i had my car insurance sorted thankyou to budget… Read Full Review

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★★★★★

“simply the best”

Written on: 10/01/2015 by bigjohnf (1 review written)

I have both my car and my home insured with budget because they gave me very good cover at the cheapest rates and are very good to deal with. I would advise anyone who has insurance coming due shortly give budget a shout you will not be disappointed. The gentleman who contacted me was very polite and understood exactly what I needed… Read Full Review

Customer_Team's Response to bigjohnf's Review

Written on: 12/01/2015

Thank you for your kind feedback. I'm glad everything has gone smoothly whilst dealing with your policy,
and I'm really pleased that you're happy with the service you’ve been given.
Here at budget we endeavour to make all of your interactions with us effortless, and are pleased that you experienced this for yourself.
We appreciate your recommendation and enthusiasm for us.
If you require any further assistance please give us a call or see our easy to use self-service centre.

Thanks again for your recommendation, Stephanie.

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★★★★★

“My first insurance company in the UK”

Written on: 10/01/2015 by maCrawford312 (1 review written)

I've just moved to the UK and bought a car. Even though I have 14 years driving experience and 14 years no claims or accidents and i have official letter from my previous insure with confirmation of 5 years no clime discount, this is only the company who was accepted official letter, provided me very clear explanation what they need from me and explained me all steps. I do not know how best they will be in case I have an accident, but according my current experience - could be strongly… Read Full Review

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★★★★★

“Great Product”

Written on: 10/01/2015 by Malike448 (1 review written)

Budget Insurance are extremely easy to deal with, I recieved a courtesy follow up call which was brief & friendly. I have no hesitation in recommending Budget Insurance… Read Full Review

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