Budget Car Insurance Reviews

★★★☆☆
3.3 / 5
755
63% of users recommend this
  • Customer Service

  • Value For Money

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Budget Car Insurance
Budget Car Insurance

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★★★★☆

“new customer”

Written on: 15/01/2016 by Abbottcz384 (1 review written)

i randomly chose the best looking for overall cost and add ons and was delighted that compared to my current supplier ( who said they had checked for the best offer ) the savings were approx £ 150.00… Read Full Review

Customer_Team's Comment

Written on: 15/01/2016

Hi, Welcome to Budget Insurance! Thank you for taking the time to share your experience. The cover you require with a saving of £150.00 is great! We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Friendly Insurance”

Written on: 14/01/2016 by MalakaiKinney1953 (1 review written)

I was after a good cost effective car insurance, and got it with Budget. What I also received was a friendly service that I really did not expect. Thanks Budget… Read Full Review

Customer_Team's Comment

Written on: 14/01/2016

Hi, Welcome to Budget Insurance! I am glad to hear that you are happy with your policy and the service you have received. We look forward to keeping up the 5 star standard and your continued custom.Kind Regards, Keri

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★★★★☆

“A pleasant surprise”

Written on: 08/01/2016 by Kimora94 (1 review written)

I had an easy entry and decision time during the completion of the application. The system prompts were very good. I was given different options to decide upon and the steps were easy to follow. Subsequently, having chosen to buy the insurance, a follow-up telephone call came through a few days later where a staff member was very informative, pleasant and efficient. Let's hope that when twelve months have elapsed the renewal price is not "off the wall". Good job done, Budget. Thanks… Read Full Review

Customer_Team's Comment

Written on: 11/01/2016

Hi, Welcome to Budget insurance! Thank you for taking the time to share your experience. I am glad to hear that you found the online process easy and that you are happy with the service you have received. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Poor service and customer recovery - avoid totally!!!”

Written on: 04/01/2016 by MichaelBracey (2 reviews written)

Terrible!!!! Avoid- shocking customer service, will not write to notify customers and high exit fees. Company will auto renew your policy at a much higher permium than the market rate. I saved 35% by searching the market in 5 mins. Company will not write a letter to you or phone you to renew. Claim to cover this requirement off by pinging an email - which will likely end up in your junk mail. Have a cancellation charge even in the 14 day cancellation (cooling off )period which seems… Read Full Review

Customer_Team's Response to MichaelBracey's Review

Written on: 05/01/2016

Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused and that you are not happy with the service received. I would like to have a look into this for you, please contact our customer service team and ask for myself at your earliest convenience. I'd be happy to help. Kind Regards, Keri

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★★★★★

“Great Support”

Written on: 29/12/2015 by 9Bender (1 review written)

I really enjoyed the conversation on the phone with the policy advisor. They were very easy to talk to and they had the right answers to my questions. Great support… Read Full Review

Customer_Team's Comment

Written on: 30/12/2015

Hi 9 Bender, Thank you for your review. I am pleased that you are happy with the service provided and that the advisor was able to assist you with all of your queries. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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Fab999's Comment

Written on: 05/01/2016

I agree I had a accident on the 4/1/2015 at 7:50 my van was pick up taken away . I was home in 1 hour and 10 min from the moment the accident happen . Very friendly and very polite service recovery guy good sense of humor

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★★★★★

“recomended”

Written on: 18/12/2015 by LandenGrady (1 review written)

Had a great experience with ease of online application. Staff are very friendly and helpful and explained everything in full. Would highly recommend this company to anyone. When I asked for clarity my policy they did so in full at which point I altered it to suit my needs as I had missed one or two things initially. In particular I liked the courtesy call after I had finalised and taken out the policy. This shows commitment to customers and shows the company care about its consumers. Web site… Read Full Review

Customer_Team's Comment

Written on: 20/12/2015

Hi, Thank you for taking the time to share your experience.We aim for 100% customer satisfaction and it's nice to know that we have achieved this with you.We look forward to keeping up this 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“New experience”

Written on: 15/12/2015 by elrh71 (1 review written)

Have just renewed my insurance for my car, and am very happy with the service I have received at this moment in time. unless I have problems in the near future I would quite happily recommend to others. The price was right for me… Read Full Review

Customer_Team's Response to elrh71's Review

Written on: 15/12/2015

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with the service provided. We look forward to keeping up this standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Great service. Very efficient and easy to arrange.”

Written on: 13/12/2015 by 64Richards (1 review written)

Website is easy to use with clear instructions and very competitive rates. No hassle so far and had a nice courtesy call next day to check everything was ok. Would definitely recommend… Read Full Review

Customer_Team's Comment

Written on: 14/12/2015

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you found the online process easy and are happy with the service provided. We look forward to your continued custom. Kind Regards, Keri

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★☆☆☆☆

“poor service”

Written on: 10/12/2015

Appalling...Totally ripped me off. I would never use them again… Read Full Review

Customer_Team's Comment

Written on: 10/12/2015

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. If there is anything you would like me to have a look into for you, please respond to this message with your full name, date of birth and postcode to us. I'd be happy to help. King Regards, Keri

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Customer_Team's Comment

Written on: 18/12/2015

Please respond with the above information to us for further assistance. Kind Regards, Keri

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★★★★★

“Great experience!!!!”

Written on: 07/12/2015 by Robinsing (1 review written)

This has been my best time choosing car insurance, no 100 emails and requests for documents. The customer service is very good… Read Full Review

Customer_Team's Response to Robinsing's Review

Written on: 07/12/2015

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with the service we provide. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Service over the phone”

Written on: 06/12/2015

I'm only new to budget insurance and they contacted me over the phone to talk about my insurance before it becomes active at the weekend. Couldn't have been more of a help . Thanks bekah / Becca :)… Read Full Review

Customer_Team's Comment

Written on: 08/12/2015

Hi, Welcome to Budget Insurance! I am pleased to hear that you found the advisor helpful. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Highly recommemded. ”

Written on: 04/12/2015 by Griffith4 (1 review written)

The staff were competent and made understanding the various requirements easy… Read Full Review

Customer_Team's Comment

Written on: 04/12/2015

Hi, Thank you for your review. I am glad to hear that you are happy with the service you received. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Forget about the rest Budget is best”

Written on: 04/12/2015 by Sariah1988 (1 review written)

I found the staff I spoke to very helpful and professional and therefore made it easier for me to choose to take out my car insurance with Budget… Read Full Review

Customer_Team's Comment

Written on: 04/12/2015

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction. It's nice to know that we have achieved this with you. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Very Easy Process”

Written on: 03/12/2015 by Allies330 (1 review written)

Had to call customer service to add a vehicle to my policy, very professional member of staff dealt with my call explained everything clearly, answering queries along the way, all in all very pleased with everything. Didn't bother to check pricing elsewhere as it is the cover that im interested in and not just price… Read Full Review

Customer_Team's Comment

Written on: 03/12/2015

HI, Thank you for your review. I am pleased to hear that you were happy with not only the cover provided but also the level of service you have received. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“really easy to do”

Written on: 01/12/2015 by Molly1961 (1 review written)

We found this very good for the second time Budget have comw out on top with great customer services we would gladly recommend Budget to family and friends. The process was very easy to set up and customer service has been great we even received a free car wash if you need to renew yout car insurance you have to try this first class service. We have already told work colleagues because it was so easy to do on line and we then had a phone call the next day to ask us if everything was to out… Read Full Review

Customer_Team's Comment

Written on: 02/12/2015

Hi, Knowing the service we provide is being described as first class is brilliant! I am pleased to hear that you are not only happy with the service but also found the process easy. We aim for 100% customer satisfaction, it is nice to know we have achieved this with you. Thank you for sharing your experience. We look forward to your continued custom. Kind Regards, Keri.

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★★★★☆

“Best for price ”

Written on: 27/11/2015 by Holderbp158 (1 review written)

Very happy with service, good price and even got a little present for taking out policy very likely to recommend to family and friends… Read Full Review

Customer_Team's Comment

Written on: 30/11/2015

Hi, Thank you for your review. I am glad to hear you are happy with the service you have received. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“A1 Customer Service follow up”

Written on: 24/11/2015 by StNichollas (1 review written)

filled in my application through a Price comparison web site on line when i was directed to the Budget web site all of my details i assumed carried over, therefore i didn't notice that my partner details as a named driver didn't transfer through, i just Proof Read which I now know i shouldn't have done I should have read it fully, but luckily enough I had a customer care follow up call from Budget who went through my policy and it was then it came to light that my partner was not on the policy… Read Full Review

Customer_Team's Response to StNichollas's Review

Written on: 30/11/2015

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with the service you have received and that the advisor was able to quickly rectify any issues for you. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Seemless insurance”

Written on: 23/11/2015 by Iangreenfield (1 review written)

A seemless online process, easy to understand process. Thanks… Read Full Review

Customer_Team's Response to Iangreenfield's Review

Written on: 23/11/2015

Hi, Thank for taking the time to post a review. I am glad to hear you found the online process easy to navigate. Kind Regards, Keri

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★★★★★

“Very welcome phone call!!!”

Written on: 22/11/2015 by Bigbadal (1 review written)

I did write my first review a couple of weeks ago and it was not a good one because of the extra money budget took from me after cancelling my insurance after a year of carefully driving,however I was pleasantly surprised by a recent phone call from a professional and friendly member of staff who told me they are reimbursing that cancellation money,so yes I would highly recommend budget car insurance.Its nice to know these guys actually read these reviews and act on poor feedback… Read Full Review

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★★★★★

“I am very happy with the price and overall customer...”

Written on: 17/11/2015 by KaseyMcDermott197 (1 review written)

I am very happy with the price and overall customer service… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am glad to hear that your happy with the price offered and the service you have received. We look forward to your continued cover. Kind Regards, Keri

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