Budget Car Insurance Reviews

★★★☆☆
3.3 / 5
713
61% of users recommend this
  • Customer Service

  • Value For Money

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Budget Car Insurance
Budget Car Insurance

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★★★★☆

“good is best”

Written on: 10/10/2015 by DesiraeChandler398 (1 review written)

This policy is very good. Covers all the needs of the average motorist… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you have found the cover sufficient. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“QUICK AND EASY”

Written on: 10/10/2015

WELL DONE TO CUSTOMER SERVICE STAFF FOR SENDING OUT PAPER DOCUMENTS TO ME AS i DO NOT READ DOCUMENTS ON THE COMPUTER EASILY. CUSTOMER SERVICE ADVISOR WAS VERY HELPFUL WITH REGARDS TO NO CLAIMS INFORMATION AND MY POLICY WAS SET UP IN LESS THAN A WEEK RIGHT BEFORE THE START DATE. THANK YOU… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am glad to hear that you are happy with the service you have received and that the advisor was able to meet your needs. We look forward to your continued cover. Kind Regards, Keri

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★★★★★

“excellent customer service .”

Written on: 08/10/2015 by Alisha261 (1 review written)

Great staff very helpful and explained everything clearly. Great price for the policy… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am glad to hear that your happy with the cover offered and the service you have received. We look forward to your continued cover. Kind Regards, Keri

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★★★★★

“the best insurance company ever”

Written on: 07/10/2015 by RudyRamirez345 (1 review written)

theres nothing bad to say about budget insurance,all i can say is that what ever insurance you guys got,cancel it and come hats because thand join budget insurance,they are polite and very cheap and easy going and explain everything so good that you wouldn't have problems… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am pleased to hear you are happy with the service that you have received and the cover provided. We look forward to keeping up this standard and your continued custom. Kind Regards, Keri

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★★★★★

“Cheap and Easy to organise”

Written on: 04/10/2015 by Burkegt232 (1 review written)

The website is easy to navigate and the price range (along with the variety of options available) is excellent… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

HI, Thank you for your review. I am happy to hear that you found the online process easy. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Car insurance”

Written on: 03/10/2015 by mkHartley490 (1 review written)

Excellent customer service and very helpful would recommend… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear the service you received was excellent. We look forward to keeping it at that standard for you. Kind Regards, Keri

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★★★★★

“ease of use”

Written on: 30/09/2015 by Bellbd104 (1 review written)

very friendly staff and whole process very easy.Website great… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you found the process easy.We look forward to your continued custom.Kind Regards, Keri

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★★★★★

“Customer Service”

Written on: 29/09/2015 by Johnstonon50 (1 review written)

I am so pleased to be using Budget car insurance, they beat every quote that I had with all the same and more benefits than my old insurance. Their customer service is second to none and after taking my insurance out on line they followed up with a courtesy call to make sure everything was okay and that I was happy with everything, I would highly recommend using Budget Insurance… Read Full Review

Customer_Team's Comment

Written on: 23/11/2015

Hi, Thank you for sharing your experience. I am glad to hear that you are happy with not only the cover provided but also the service that you have received. We aim for 100% customer satisfaction, it's nice to know that we have achieved this with yourself. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Very impressed”

Written on: 25/09/2015 by Carleigh337 (1 review written)

Competitive price. Quick response. Friendly staff… Read Full Review

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★★★★★

“grrreat price,easy to buy,very satisfied customer”

Written on: 21/09/2015 by Kael493 (1 review written)

very easy to buy online,good communication too.i have only just joined youre company so i dont how well you will perform,but i hope to never need you..?so far i will be telling my friends and family about youre product,i like the price and the cover ticks all the boxes..regarrrrds … Read Full Review

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★☆☆☆☆

“Auto renew - be very wary”

Written on: 19/09/2015 by flacksd (3 reviews written)

I have a policy for a Peugeot 407 HDi, me and my partner drive we are both late forties with 10 years NCD. Year 1 my policy was £530/year in year 2 they auto renewed at a cost of £835. A quick comparison shows other insurers still at the same rate as Year 1. They waived the cancellation fee £75 so fair play there but completely resolute that they are not competitive and that this approach is upsetting. Poor show indeed. I cancelled my insurance today as a result I am now at eSure for £497… Read Full Review

Customer_Team's Response to flacksd's Review

Written on: 16/11/2015

Hi,Thank you for you review. Apologies that we were not competitive for you on this occasion, we work with a panel of insurers and always try to offer the lowest premium available. I apologise once again for any inconvenience caused. Kind Regards, Keri

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Flacksd's reply to Customer_Team's Comment

Written on: 17/11/2015

In what way do you feel that your reply goes anywhere near being an adequate response?

This isn't just about being competitive its about auto renew and then penalising those without lightning reflexes to cancel before running in to your cancellation trap.

Customer service was also horrible do you have a panel that review that too?

It was financial loss that was caused - uncompetitive plus cancelation charges - dreadful

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★★★★★

“car insurance”

Written on: 17/09/2015 by TerranceJimenez43 (1 review written)

Fast and easy.to carry out on the internet quick response… Read Full Review

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★★★★★

“fly”

Written on: 17/09/2015 by 193Archer (1 review written)

I looked online after getting a ridiculous quote from my previous insurer. Budget seemed to have the best overall deal although not the very cheapest. I took the monthly payment option and added the RAC basic. It was an easy process, the website is easy to use. The download package included policy documents a credit agreement form and RAC membership. A couple of days later I received a phone call from customer services to check that everything was ok. All in all a very satisfactory experience… Read Full Review

Customer_Team's Comment

Written on: 22/09/2015

Hello. Thank you for leaving a review! I am glad we were able to offer the cover you needed and that you found our website easy to use. We really appreciate this feedback! Conor.

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★★★★★

“Great customer service!”

Written on: 16/09/2015 by apMyrick386 (1 review written)

Easy, straightforward website to use. Woman who called me was really nice and helpful. Made ma aware of all the details and explained all the processes when i need to make claim and change any details on my policy. Strongly recommended!… Read Full Review

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★★★★★

“Good Price”

Written on: 09/09/2015

I have just taken insurance out with Budget as it seems reasonably priced for quite a comprehensive cover. I cannot really comment much more as. I only took it out last week… Read Full Review

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★★★★★

“VERY GOOD SERVICE”

Written on: 08/09/2015 by Barkerbv268 (1 review written)

Only been a member a couple of days but when contacting and problems things were easily solve… Read Full Review

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★★★★★

“Fast, efficient service.”

Written on: 07/09/2015 by IsaacFitch (1 review written)

Excellent service, friendly and great price. Simple to use, fast and efficient service… Read Full Review

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★★★★★

“Good value & service”

Written on: 04/09/2015 by Kasond355 (1 review written)

Great price, especially as the legal cover came as standard. Courtesy call after a few days was very good too, polite, friendly, informative and not at all like typical sales calls!… Read Full Review

Customer_Team's Comment

Written on: 07/09/2015

Thanks for taking the time to leave us such a great review. It's fantastic to hear that you're happy with the price we quoted and the motor legal protection that was included. Thanks again, Vicky

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★★★★★

“good experiance”

Written on: 04/09/2015 by Landyn138 (1 review written)

easy to complete and a good experience all round not cheapest quote but been with them before so they had hold of my ncb not too much more though just a few pounds.I would definitely recommend to friends and family… Read Full Review

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★☆☆☆☆

“the worst ever”

Written on: 02/09/2015 by leeyates1 (1 review written)

Do not use. after getting a price and agree to the policy - the money taken from my account was more than agreed. Phoned to inform them, after trying to fob my off they agreed that it was not correct and would phone me back in one hour - five hours later I rang bank and was told sorry we cant phone out when we are busy! and that he had requested somebody to look at it so don't worry we will ring you back in a week or so!!! what ever happened to customer service… Read Full Review

Customer_Team's Response to leeyates1's Review

Written on: 03/09/2015

Hi, I'm so sorry to hear that the wrong amount has been taken from your account and that you didn't receive the call back that you expected. Please give our Customer Services team a call and ask for myself as I'd really like to get this looked into for you. Thanks, Vicky

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