Budget Car Insurance Reviews

★★★☆☆
3.4 / 5
780
64% of users recommend this
  • Customer Service

  • Value For Money

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★★★★★

“Great value car insurance”

Written on: 23/02/2016 by SteveNice (2 reviews written)

Budget provided the best price for what I wanted and gave me costed options for additional benefits… Read Full Review

Customer_Team's Response to SteveNice's Review

Written on: 25/02/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with your policy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Excellent customer service”

Written on: 17/02/2016 by fwBailey235 (1 review written)

The advisor was very helpful went through my policy with me and told me went I need to pay each month and made it so it came out on a date which suited myself great customer service. They even saved me money as much as £181.00 which is brilliant and the policy is the same as my previous insurers so glad I shopped around and chose budget insurance… Read Full Review

Customer_Team's Comment

Written on: 23/02/2016

Hi, Thank you for your review. I am pleased that we were able to provide you with a policy that suit your needs and at such a saving! We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★☆

“Easy to swap and polite call confirming everything”

Written on: 16/02/2016 by Joan1946 (1 review written)

Easy to swap and polite call confirming everything… Read Full Review

Customer_Team's Response to Joan1946's Review

Written on: 23/02/2016

Hi, Thank you for your review. It is great to hear that you found the process easy and that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Satisfied”

Written on: 13/02/2016 by Jordan1946 (1 review written)

Buying my car insurance with Budget was easy and I'm satisfied the product meets my needs. However I would like to point out that it not made clear that you are charged for using a credit card for payment - it is there but not obvious enough, your attention is not drawn to it. Other than that I am pleased with buying through Budget… Read Full Review

Customer_Team's Comment

Written on: 13/02/2016

Hi, Thank you for your review. Apologies for any inconvenience this charge has caused. Your feedback is appreciated. Kind Regards, Keri

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★★★★★

“Easy, online and a bargain ”

Written on: 11/02/2016 by Marcus194 (1 review written)

Easy online application. Cost astounding. I'm hooked! Used a comparison website and it was a 1st choice from there on… Read Full Review

Customer_Team's Comment

Written on: 11/02/2016

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is great to know that we have achieved this with you. Kind Regards, Keri

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★☆☆☆☆

“No support from Budget Insurance in a no fault accident”

Written on: 10/02/2016 by dyIngram154 (1 review written)

In December 2015 someone reversed in to my drivers door causing £1200 of damage when she did not see me while backing out of a parking bay. When the third parties repairer attempted to deliver my car on yesterday they towed it 45 miles from their garage on a flat tyre. I have been told that I was mistaken in refusing to accept the car as it was unusable, but should have taken it back and reported my dissatisfaction to the third party insurance at the time (how I was meant to know this, I don't… Read Full Review

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★★★★★

“efficient, easy and economical”

Written on: 09/02/2016

Budget car insurance was very reasonable and offered everything that I needed in a car insurance at the best price. They are extremely efficient and easy to negotiate with and informed me immediately when they received the documentation they required, I would not hesitate dealing with them in the future… Read Full Review

Customer_Team's Comment

Written on: 11/02/2016

Hi, Thank you for you review. I am pleased that you are happy with our service and have found the process of joining us easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“ajr”

Written on: 06/02/2016 by Ayannak50 (1 review written)

Budget were easy to apply online which was convenient and followed with a helpful phone-call. Budget take account of your no claims bonus upon insuring a second car which is useful particularly if you are insuring a second car… Read Full Review

Customer_Team's Comment

Written on: 08/02/2016

Hi, Thank you for your review. I am pleased to hear that you found the online process easy and that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“simple”

Written on: 06/02/2016

very easy experience and halved my car insurance.the phone call from customer service after taking out my policy was a nice touch… Read Full Review

Customer_Team's Comment

Written on: 08/02/2016

Hi, Thank you for your review. It's great to hear that we could offer you the cover your require for half the price of your previous insurer. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Easy and competitive ”

Written on: 05/02/2016

Been with Budget for a year now and their prices are competitive not the cheapest but only by a few pounds but easy to reach and staff are always easy to talk too, If my next quote comes in at around a similar price I will be happy to stay with them… Read Full Review

Customer_Team's Comment

Written on: 05/02/2016

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“car insurance”

Written on: 05/02/2016 by jiHutchinson1994 (1 review written)

Site was easy to use, and price was a lot cheaper than my current insurer. Had a query regarding insurance, phoned customer services, person i spoke to was very rude… Read Full Review

Customer_Team's Comment

Written on: 05/02/2016

Hi, Thank you taking the time to share your experience. I am pleased that you found the online process easy to use. I am sorry to hear of that particular advisors behaviour. It is certainly not the experience that we strive to provide to our customers. If you have any further queries, please do not hesitate to contact our customer service team and request to speak with me. I'd be happy to help. Kind Regards, Keri

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★★☆☆☆

“you dont want my review”

Written on: 02/02/2016 by Delaneyhx299 (1 review written)

I did not want to write this review but your comp makes me Some of the staff have lack of knowledge ie cant give NCD protection on nil no claims discount… Read Full Review

Customer_Team's Comment

Written on: 03/02/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. No claims discount can only be protected if you have 4 years or more. Apologies for any inconvenience this has caused. Kind Regards, Keri

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★★★★★

“So easy to use”

Written on: 02/02/2016 by FernandaChurchill1949 (1 review written)

Found it a very quick and easy service to use. Staff have been friendly and quick in their response. Would recommend to friends… Read Full Review

Customer_Team's Comment

Written on: 03/02/2016

Hi, Thank you for taking the time to share your experience. It is great to hear that you are happy with our service and that you would happily recommend us to others. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Rip off”

Written on: 02/02/2016 by Geovannig376 (1 review written)

Just renewed insurance but had to change my car. Rung them and ask to change policy and they quoted my almost £ 200.00 more although engine exactly the same on new car. When I said that it is to expensive they charged me £ 75.00 cancellation. Went with another company and paid £ 138.00 for same conditions, 250.00 less than they quoted me. What a rip off… Read Full Review

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★☆☆☆☆

“Take great care using these brokers”

Written on: 29/01/2016 by Sanai285 (1 review written)

Took out a policy based on quote. Three days later was told the underwriters would not insure me (Lack of Tracker on my car. Options were cancel policy or take out another policy at extra cost of over £400.00. Feel the whole episode was a trick to upsell. … Read Full Review

Customer_Team's Comment

Written on: 29/01/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to have a look into this for you, please contact our customer service team and request to speak with me. I'd be happy to help. Kind Regards, Keri

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★★★★★

“So Simple.So”

Written on: 26/01/2016 by Alfonso476 (1 review written)

So easy everything completely on line.No awkward question,s just accepted my quote and that was it.no pushy sales everything according to the policy is covered experience was great,even got a got a welcome call a few days later again very pleasant and polite member of staff a pleasure to be with this company… Read Full Review

Customer_Team's Comment

Written on: 28/01/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with our service and that you found the online process easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“easy ”

Written on: 26/01/2016 by trickylfc (1 review written)

It was very easy to use and to buy the insurance on line and I would recommend this product to my family and friends… Read Full Review

Customer_Team's Response to trickylfc's Review

Written on: 26/01/2016

Hi, Thank you for your review and your recommendations. I am pleased to hear that you found the online process easy to use. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Dodgy Auto renew tactics and bullying”

Written on: 26/01/2016 by Osvaldob6 (1 review written)

Bad company, auto renew without notification then bully you on the phone- shop else where for insurance… Read Full Review

Customer_Team's Comment

Written on: 26/01/2016

Hi, Thank you for review. Apologies for any inconvenience the renewal process has caused. I would like to look into this for you, please could you call our customer service team and request to speak with me. I'd be happy to help. Kind Regards, Keri

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★★★★★

“Happy”

Written on: 22/01/2016 by Lindatrussler (1 review written)

Very easy and would use them again and again. Got a car wash voucher sent to me by email which was a nice surprise and it was for a full car wash. Also had a phone call from them to say welcome and was I happy with the service. They are a very friendly and customer orientated company. It is so nice to experience such a friendly company. They did not push me into using them I made my own decision on line. Used a comparison sites and they came out tops all the time… Read Full Review

Customer_Team's Response to Lindatrussler's Review

Written on: 22/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the service you have received and you found the online process easy to use. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“I don't want to switch!.”

Written on: 22/01/2016

I have been with BUDGET INSURANCE for 15 years now and have always been very satisfied with the service. They always seem very fair and will go to great lengths to sort out any problem. The customer services people are always very polite and helpful and always have the 'human touch', which is nice. Also the premium does not seem to 'leap' every year, and if you aren't satisfied they will always come up with a better deal. Overall, a very good company to insure with. I also insure my home… Read Full Review

Customer_Team's Comment

Written on: 22/01/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that we have provided a great level of service to you for such a long time! We do aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. I would like to take this opportunity to thank you for your years of custom and we look forward to keeping up this standard for many years more. Kind Regards, Keri

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