Budget Car Insurance Reviews

★★★☆☆
3.3 / 5
741
63% of users recommend this
  • Customer Service

  • Value For Money

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Budget Car Insurance
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★★★★★

“really easy to do”

Written on: 01/12/2015 by Molly1961 (1 review written)

We found this very good for the second time Budget have comw out on top with great customer services we would gladly recommend Budget to family and friends. The process was very easy to set up and customer service has been great we even received a free car wash if you need to renew yout car insurance you have to try this first class service. We have already told work colleagues because it was so easy to do on line and we then had a phone call the next day to ask us if everything was to out… Read Full Review

Customer_Team's Comment

Written on: 02/12/2015

Hi, Knowing the service we provide is being described as first class is brilliant! I am pleased to hear that you are not only happy with the service but also found the process easy. We aim for 100% customer satisfaction, it is nice to know we have achieved this with you. Thank you for sharing your experience. We look forward to your continued custom. Kind Regards, Keri.

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★★★★☆

“Best for price ”

Written on: 27/11/2015 by Holderbp158 (1 review written)

Very happy with service, good price and even got a little present for taking out policy very likely to recommend to family and friends… Read Full Review

Customer_Team's Comment

Written on: 30/11/2015

Hi, Thank you for your review. I am glad to hear you are happy with the service you have received. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“A1 Customer Service follow up”

Written on: 24/11/2015 by StNichollas (1 review written)

filled in my application through a Price comparison web site on line when i was directed to the Budget web site all of my details i assumed carried over, therefore i didn't notice that my partner details as a named driver didn't transfer through, i just Proof Read which I now know i shouldn't have done I should have read it fully, but luckily enough I had a customer care follow up call from Budget who went through my policy and it was then it came to light that my partner was not on the policy… Read Full Review

Customer_Team's Response to StNichollas's Review

Written on: 30/11/2015

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with the service you have received and that the advisor was able to quickly rectify any issues for you. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Seemless insurance”

Written on: 23/11/2015 by Iangreenfield (1 review written)

A seemless online process, easy to understand process. Thanks… Read Full Review

Customer_Team's Response to Iangreenfield's Review

Written on: 23/11/2015

Hi, Thank for taking the time to post a review. I am glad to hear you found the online process easy to navigate. Kind Regards, Keri

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★★★★★

“Very welcome phone call!!!”

Written on: 22/11/2015 by Bigbadal (1 review written)

I did write my first review a couple of weeks ago and it was not a good one because of the extra money budget took from me after cancelling my insurance after a year of carefully driving,however I was pleasantly surprised by a recent phone call from a professional and friendly member of staff who told me they are reimbursing that cancellation money,so yes I would highly recommend budget car insurance.Its nice to know these guys actually read these reviews and act on poor feedback… Read Full Review

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★★★★★

“I am very happy with the price and overall customer...”

Written on: 17/11/2015 by KaseyMcDermott197 (1 review written)

I am very happy with the price and overall customer service… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am glad to hear that your happy with the price offered and the service you have received. We look forward to your continued cover. Kind Regards, Keri

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★★★★★

“Brilliant service amde very easy”

Written on: 16/11/2015 by RohanWatson1967 (1 review written)

Direct line were not very helpful at renewal time, so went onto a comparison site which put Budget up as a very attractive option. Upon further investigation i fou d they were by far and away the cheapest while offering the best cover. Very simple proceedure and no faffing. Would very much recommend them to friends and family… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you found the process easy and are happy with the cover provided.We look forward to your continued custom.Kind Regards, Keri

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★★★★☆

“Simple process - good experience”

Written on: 13/11/2015 by JaneCrowley (1 review written)

Good value for money quotation that met my needs. Website easy to navigate and documents easy to find. I requested paper copy of the certificate and it arrived promptly as promised. I would be happy to recommend to other users… Read Full Review

Customer_Team's Comment

Written on: 16/11/2015

Hi, Thank you for your review and for choosing Budget. I am happy to hear that you have found the process easy and have been able to retrieve your documentation. We look forward to your continued custom.Kind Regards, Keri

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★★★★★

“Caring and helpful ”

Written on: 13/11/2015 by Princess494 (1 review written)

After a recent bereavement, Budget helped me organise the transfer of services and ncb into my name. Excellent service… Read Full Review

Customer_Team's Comment

Written on: 16/11/2015

Hi, My condolences to you for your recent bereavement. I am glad to hear that you received excellent service and the transfer of information was dealt with efficently for you. If you do require any further assistance please do not hesitate to call our service team. Kind Regards, Keri

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★★★★☆

“good smooth experience”

Written on: 12/11/2015 by 31Barrett (1 review written)

very easy to use and their cover details were very clear. payment process was simply and hassle free, and the follow up call from the budget representative was a nice touch - not pushy to include more in the cover, but left no stone unturned to make sure I understood what happened next and I understood the whole of the policy details… Read Full Review

Customer_Team's Comment

Written on: 16/11/2015

Hi, Thank you for taking the time to post a review. We do try our best to make sure the customer is fully aware of everything and the cover is suffient. I'm happy to hear you received a welcome call and found the process simple. We look forward to keeping it at this standard for your continued cover. Kind Regards, Keri

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★★★★★

“best insurer ”

Written on: 12/11/2015 by Byrne120 (1 review written)

Very easy and quick insurer No dilly Dalling Plus nice touch for the free car wash Will be recommending to family… Read Full Review

Customer_Team's Comment

Written on: 16/11/2015

Hi, Thank you for your review and also for your recommendations. I'm happy to hear that you found the service provided easy. Your right! As a thank you for joining us you can take full advantage of the car wash and get the car looking brand new to go along with your brand new policy. Thanks, Keri

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★★★★★

“Really polite and helpful”

Written on: 08/11/2015 by Mylesi220 (1 review written)

Real nice all, polite and very helpful. Very surprised but very happy. Thanks … Read Full Review

Customer_Team's Comment

Written on: 16/11/2015

Hi, Thank you for review. I'm glad we could change your initial view for the better and promise to provide the same level of service throughout the time your with us. Kind Regards, Keri

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★★★★★

“They keep their promises”

Written on: 08/11/2015 by 52Jorgensen (1 review written)

Quick and easy to get insurance and manage it online. Good price. Nice surprise in welcome pack:-)… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you found the online process easy.We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“First Impressions”

Written on: 06/11/2015 by 360Self (1 review written)

So far I am happy with the service I have received from Budget. I have found it easy to complete the application form and straightforward to set up. I haven't claimed or contacted them by phone yet so I can't comment on this. So far so good… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you found the online process easy. We look forward to your continued custom.Kind Regards, Keri

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★★★★★

“Wow”

Written on: 03/11/2015 by Mckinnon81 (1 review written)

Stunning so easy and everything you need Top class guys… Read Full Review

Customer_Team's Response to Mckinnon81's Review

Written on: 22/11/2015

Hi, Thank you for your review. We aim for 100% customer satisfaction, I am happy to hear we have achieved this with yourself. Kind Regards, Keri.

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★★★★★

“first time with budget”

Written on: 03/11/2015 by wjMcBride167 (1 review written)

Easy to do online, answers to any questions were all shown. Excellent price, appreciated the courtesy call to check we were happy with all details and if we had any questions on our car insurance… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you found the online process easy and that you were happy with the service you received. We look forward to your continued custom.Kind Regards, Keri

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★★★★☆

“Competitive ”

Written on: 31/10/2015

The quote I received was very competitive. Although I have not had to deal with making a claim etc Customer Services did ring to ensure that I was happy with my policy etc and the lady I spoke too was very professional and friendly. The website was easy to use as well as the online registration and review of policy documents… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am glad to hear you are happy with the service you have received so far. We look forward to keeping it at that standard for you. Kind Regards, Keri

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★★☆☆☆

“Can't insure online”

Written on: 30/10/2015 by Stokes34 (1 review written)

After three unsuccessfull tries at insuring online where it sent me back to the start of the process each time finally had to telephone spoke to someone who was very helpful .wont bother trying online again just going to phone… Read Full Review

Customer_Team's Comment

Written on: 16/11/2015

Hi Stokes34, Thank you for your review. Apologies for any inconvenience the online process caused. I am happy to hear that the advisor you spoke to offered a good service and was able to resolve this for you, we look forward to your continued custom. Kind Regards,

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★★★★★

“Great insurance company”

Written on: 29/10/2015 by LeonelCarey302 (1 review written)

Very good and really friendly services. Access to policy on website, easy to use. Would recommend. Thank you… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

Hi, Thank you for your review. I am happy to hear that you are taking advantage of the Self Service Centre and that you have received a good, friendly service. We look forward to keeping it at this standard and for your continued custom. Kind Regards, Keri

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★★★★★

“straight forward no nonsense”

Written on: 29/10/2015 by McDonaldif114 (1 review written)

very easy straight forward to deal with, web site easy to navigate, would gladly recommend… Read Full Review

Customer_Team's Comment

Written on: 17/11/2015

HI, Thank you for your review. I am happy to hear that you found the online process easy. We look forward to your continued custom. Kind Regards, Keri

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