Budget Car Insurance Reviews

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Budget Car Insurance
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Budget Car Insurance

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★☆☆☆☆

“Stay away, auto renewed even though cancelled in advance”

Written on: 02/05/2012

and refusing to waive the cancellation fee of £40 . Told me on the phone that it was my responsibility to make sure they recieved the cancellation before auto renewed - I said I had written to them and had proof of the email I sent… Read Full Review

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★☆☆☆☆

“21 days to send proof of no claims from policy start date”

Written on: 26/04/2012

21 days to send proof of no claims from policy start date I sent off my original to them and lucky for me a photocopied it first. policy started on 5/4/12 and they sent me a letter dated 23/4/12 (yes 18 days into the policy) informing me that as they have not received my proof of no claims and will deduct an additional £312.58. have just emailed copy of no claims and have asked them to call me to explain why they have attempted to illegily charge me money i dont owe. 20 days into the policy… Read Full Review

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★☆☆☆☆

“scammers”

Written on: 19/04/2012 by fht1 (1 review written)

I had Budget car insurance for a year,renewal was coming up ,hadn't heard from them so went on price comparison RAC was the cheapest.Yesterday recieved documents from budget they had gone ahead and renewed my insurance for another year without my permision I telephoned to explain guess what? IT WAS MY FAULT,and there would be a £38 cancellation fee well I argued my case to say I had not received any letter from them He then started to treat me like some sort of young criminal (I AM 63)send… Read Full Review

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★☆☆☆☆

“Hidden extras”

Written on: 19/04/2012

Take money for not signing agreements for credit etc etc. Trying to call them and of course you only have 5p / min landlines to increase their profits. Kind of like the Ryanair of insurance. Read the small print… Read Full Review

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★☆☆☆☆

“worst company avoid ”

Written on: 15/04/2012 by andreainthehouse (1 review written)

i part exchanged my vehicle last friday, and phoned to amend the details. budget will not insure my new vehicle, so i said cancel this policy as i no longer am the keeper, they want a £70 cancellation fee, but they will not insure me so surely they owe me the cancellation fee, appalling i will cancel my direct debit and report them to the ombundsmen… Read Full Review

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★☆☆☆☆

“tthis insurance company take your money without...”

Written on: 06/04/2012

i gave specific orders i did not want to renew my insurance automatically as some insurace company autumatically put your insurance up. thats exactly what they did. they say it will take 3 weeks to get my money back to me. my answer to that is it takes 1 minute to return the money they stole from my account i have a feeling this is going to go to the small claims courts to retreive my expences withi the next 10 days… Read Full Review

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★☆☆☆☆

“Impossible to cancel insurance with Smart People...”

Written on: 06/04/2012

They send out a renewal notice and very hard to proove one has cancelled the policy as they refuse to acknowledge mail, refuse email and calls go around their system and later claim that they never were in contact!!! Leave well alone… Read Full Review

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★☆☆☆☆

“SCAMMERS”

Written on: 28/03/2012 by Neverusebudget (1 review written)

Sent mail to cancel auto renewel,said they never recived so charging me £25 for four days contents insurance after sayin i will get a full refund. Spoke to paul (supervisor),Got spoken to in a raised voicelike an idiot. I will never use them again and i strongly advise you do the same. … Read Full Review

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★☆☆☆☆

“Proffesional scammers”

Written on: 12/03/2012 by Wayne72 (1 review written)

I was with them 2 yrs and 9 mths policy left, changed to a newer car and requested to upgrade to fullycomp, I was advised my underwriter did not do fully comp and would have take out a new policy, I agreed to be advised it £700, and a £250 to cancel current policy?! I looked on line to see a new policy with them was £350 fully comp!!?? Challenged and got basically tough. Canceled and was told I then owed £400, which ever way I tried to renew I would end up paying in excess off £400 extra… Read Full Review

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★☆☆☆☆

“BEWARE!”

Written on: 08/03/2012 by crazynurse (5 reviews written)

No reminder letter sent,when policy due for renewal. Attempted to retrieve money from my bank account without authorisation for annual renewal of policy. Said it was written into the policy that they could do this!! So it appears for 7 days insurance (whilst I re-insured with another company)I have to pay £46.79 I could argue for the rest of my life with this "dodgy" company, but I have better things to do with my time and abilities! AVOID!… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 05/03/2012 by vic45 (2 reviews written)

The worst ever! Charged me for not returning documents not received, charged me for changing details I was not aware of, charged excessively for cancellation (cancelled as it was cheaper to do so than pay premiums for new quote for equivalent car) To top it all...they sent me a letter saying my DD had been cancelled and to pay up within 10 days or I would be charged again ...ONE day before the ten days were up! Also the DD was not cancelled. I will never use or recommend budget!!… Read Full Review

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Guest's Response to vic45's Review

Written on: 02/05/2012

BEWARE!
£30 to change a car on the policy.
£75 to cancel or more depending how they feel on the day.
My policy went up £50 a year with a car change on Tuesday (fair enough), on Wednesday I wanted to change it back to the original car, instead of taking the £50 off, they requoted the policy and charged me a further £52 a year for the car I originally had!!! Plus another £30 admin fee for the privilege.
The guy on the phone, patronising and budget brainwashed. You can only feel sorry for him.




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★☆☆☆☆

“DANGEROUS AND ILLEGAL!!!!AVOID!!!”

Written on: 27/02/2012 by cathy199189 (1 review written)

Took out a policy with budget in May 2011 as it seemed such a great deal.Money was set aside for my monthly instalments every month on the 18th day and this was made sure of.From May until August no payments were taken out,I waited for another while and then the money was eventually taken.This seemed strange as I thought they would want to grab money from customers.Anyway,I forgot about it and continued with the policy,ensuring every month the money was in the bank for the 18th day of the… Read Full Review

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★☆☆☆☆

“INSURANCE BUYER BEWARE - CHECK SMALL PRINT ON POLICY”

Written on: 21/02/2012 by PeterRobe (1 review written)

MY FIRST PROBLEM WITH THIS COMPANY WAS THE FACT THAT THEY EMAILED THE INSURANCE DOCUMENTS WHICH COULD THEN NOT BE OPENED OR PRINTED. THEY ASKED FOR COPIES OF MY PREVIOUS NO CLAMINS DOCUMENTS WHICH WE SCANNED AND SENT. THEY THEN WROTE TO US TO SAY THEY HAD NOT RECEIVED THEM. WE THEN FAXED THESE DOCUMENTS BUT AGAIN WE RECEIVED ANOTHER LETTER STATING THEY HAD NOT RECEIVED THEM. WE CALLED THEM AND THEY ACKNOWLEDGED RECEIPT OF THIS DOCUMENTS. WE HAVE NOW RECEIVED A FURTHER LETTER AND A £40 FINE… Read Full Review

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★☆☆☆☆

“Catch 22!! ”

Written on: 26/01/2012 by ruthest (1 review written)

A deer ran out of the undergrowth and collided with my car last weekend and thought I would check with my insurer if there was clause under which I was covered despite having 3rd Party Fire and Theft. I wasn't - which was fine as I kind of knew I wouldn't be. Worried that the car might be a write off I checked my Gap insurance (which I had with another insurer) and realised to my horror that I was only covered by this policy if I held Fully Comprehensive Insurance. So I got back on to Budget… Read Full Review

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Guest's Response to ruthest's Review

Written on: 05/06/2012

It is a shame that you fell into this hole but I have to ask the question [so please don't take offence] of, gap insurance is used to cover the 'hole' or gap left between the insurance payout (the trade value - which is the minimum value of the same vehicle (mileage, wear, condition etc)) and that which you paid so to bring you back more or less to the same place you would have been had you merely sold on the vehicle with the majority of your investment intact.

So, I wonder why if you felt that you needed gap insurance (often usually taken when a substantial investment is made and in most circumstances when the car is less than 3 years old) why you chose to insure as TPFT rather than comprehensive? And, having never claimed (so you will have earned the max 6 years NCB - you will no doubt have earned much more but anything more than 6 is usually ineffective), you also waived the chance of protected NCB by choosing to insure as TPFT?

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★☆☆☆☆

“buget car insurance”

Written on: 19/01/2012 by andrewgray6 (1 review written)

i insured one car with buget last dec 2010 sold the car asked to swap car to new on witch is worth less than what i had got quoted 3 times more than any one else so told them to cancel the policy did thay no that was march 2011 then april may june july and so on so police y finished in dec 2011 and now im having the same problem for 2012 iv talked to them and thought i was getting some were but no ?? what sort of company is this thay will rob you blind and thay dont care who you are… Read Full Review

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★☆☆☆☆

“Unreasonable”

Written on: 22/12/2011

Charged me extra for not letting them know about an accident for a different vehicle insured with another insurance company under claims protected, which was not my fault and still being fought. Charged me for not being able to prove I have returned the credit agreement, which had been returned to make sure they didn't charge me. Will be cancelling as soon as another insurance provider can be found. Everyone be warned - very unprofessional company! I wish I'd read all the bad reviews about… Read Full Review

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★☆☆☆☆

“Sh*tgibbons of the very highest order.”

Written on: 25/11/2011

This was the first policy (and last) with this bunch of sheisters. Should have seen the warning signs a month in when they claimed not to have received my credit agreement and charged me a penalty. Fortunately I sent it recorded, but I still had to phone the call centre in India and explain this to them. Then had to explain what recorded delivery was in this country, before the person went away to check. Anyway, it was refunded eventually. Anyway, nine months on and we're moving house in a… Read Full Review

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★★☆☆☆

“rip off”

Written on: 15/11/2011 by victorkeller (1 review written)

i have been with budget insurance company (brokers) for a number of years, i have allways paid it in one lump sum but because of a change in circumstances i had to pay in installments this year. due to an issue with my bank i phoned and asked if i could transfer it to my sons bank account to have the direct debit taken. i was told yes when i phoned but there would be a service charge of around £30.00 which is nothing more than legelised robbery for presing a few buttons on a keyboard. when i… Read Full Review

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Gailehughes's Response to victorkeller's Review

Written on: 22/12/2011

Why is this company allowed to get away with this type of behaviour again and again?

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Victorkeller's Response to victorkeller's Review

Written on: 26/12/2011

got even worse with regard to the above comments. i phoned budget insurance upon the 18th of vovember and gave them my friends debit card details to pay of the remaining bal;ance of £207.91p, i was told this had gone through, i was also told i was behind with my payments and i could become uninsured if i didnt pay.. i asked how could i be in arreas when my payment wasnt due until some 6 days later. (24th nov)
the chap i spoke to admitted something was wrong and corrected it or at least i hoped so.. i get a letter from them on the 25th saying that my diredt debit had been rejected by the bank, i explained that i had paid it in full on a debit card but was told they had tried to take it drom a "dormant" bank acccount.. this has now happened 3 times costing me £36.00 in charges, a totaly useless company who will not be getting any more of my buisiness after this year--appalling servic.

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★☆☆☆☆

“Budget Insurance Refund Rip Off”

Written on: 14/08/2011

After using Budget for 3 years we asked to add a young driver to the policy, expecting a large increase in price. Budget flatly refused to consider any type of cover on any vehicle so we had no choice but to cancel.The policy was pre paid in full and had more than 6 months to run. Amazingly there is no refund due, it seems that the early repayment charges coincides exactly with the amount of our money held by Budget. The customer service is worse than useless consisting of a telesales person… Read Full Review

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Guest's Comment

Written on: 23/08/2011

We have had a problem with Budget. They cancelled our insurance without any notice( because we didnt send NCD proof in time!) therefore we drove for a full day without being insured! They were going to charge us cancellation fee £75 and and premium fine of £252 for 4 weeks cover! The fees were going to be cancelled if we started a new policy with a £250 increase compared to our original policy! We argued that we wanted the original quote or even the quotes currently on the internet( not the old quote with the cancellation fee/ fine hidden) Anyway after 45 mins and demanding to speak to the team leader they honored the original quote because the numerous letters they sent us did not say they were actually going to cancel on a particular date thus giving us no notice! We will see if they honour this agreement when they take the first months premium on the 26th!!

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Guest's Comment

Written on: 13/09/2011

I've had the same problem as the comment before me. I delayed submitted proof of NCD and they cancelled my insurance. They are have now taken more than £325 from my account and when I try to speak to them their customer service is worse than 3rd world.
Never use these people.

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★☆☆☆☆

“Budget are Dishonest Weasels. Avoid!”

Written on: 11/08/2011

I'd used Budget a few times before they sneakily introduced the auto-renewal, [i.e. they just help themselves to more money from my credit card after 12 months] without warning and certainly without my agreement. This is against government guidelines. When I took the policy out, they assured me that they wouldn't do this. They lied; after 11 months I spotted the words on the renewal notice "Just do nothing and we'll renew the policy." I 'phoned AND emailed them to complain. They even sent me a… Read Full Review

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