Budget Car Insurance Reviews

★★★☆☆
3.4 / 5
769
64% of users recommend this
  • Customer Service

  • Value For Money

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Budget Car Insurance
Budget Car Insurance

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★★☆☆☆

“you dont want my review”

Written on: 02/02/2016 by Delaneyhx299 (1 review written)

I did not want to write this review but your comp makes me Some of the staff have lack of knowledge ie cant give NCD protection on nil no claims discount… Read Full Review

Customer_Team's Comment

Written on: 03/02/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. No claims discount can only be protected if you have 4 years or more. Apologies for any inconvenience this has caused. Kind Regards, Keri

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★★★★★

“So easy to use”

Written on: 02/02/2016 by FernandaChurchill1949 (1 review written)

Found it a very quick and easy service to use. Staff have been friendly and quick in their response. Would recommend to friends… Read Full Review

Customer_Team's Comment

Written on: 03/02/2016

Hi, Thank you for taking the time to share your experience. It is great to hear that you are happy with our service and that you would happily recommend us to others. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Rip off”

Written on: 02/02/2016 by Geovannig376 (1 review written)

Just renewed insurance but had to change my car. Rung them and ask to change policy and they quoted my almost £ 200.00 more although engine exactly the same on new car. When I said that it is to expensive they charged me £ 75.00 cancellation. Went with another company and paid £ 138.00 for same conditions, 250.00 less than they quoted me. What a rip off… Read Full Review

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★☆☆☆☆

“Take great care using these brokers”

Written on: 29/01/2016 by Sanai285 (1 review written)

Took out a policy based on quote. Three days later was told the underwriters would not insure me (Lack of Tracker on my car. Options were cancel policy or take out another policy at extra cost of over £400.00. Feel the whole episode was a trick to upsell. … Read Full Review

Customer_Team's Comment

Written on: 29/01/2016

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to have a look into this for you, please contact our customer service team and request to speak with me. I'd be happy to help. Kind Regards, Keri

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★★★★★

“So Simple.So”

Written on: 26/01/2016 by Alfonso476 (1 review written)

So easy everything completely on line.No awkward question,s just accepted my quote and that was it.no pushy sales everything according to the policy is covered experience was great,even got a got a welcome call a few days later again very pleasant and polite member of staff a pleasure to be with this company… Read Full Review

Customer_Team's Comment

Written on: 28/01/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with our service and that you found the online process easy. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“easy ”

Written on: 26/01/2016 by trickylfc (1 review written)

It was very easy to use and to buy the insurance on line and I would recommend this product to my family and friends… Read Full Review

Customer_Team's Response to trickylfc's Review

Written on: 26/01/2016

Hi, Thank you for your review and your recommendations. I am pleased to hear that you found the online process easy to use. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Dodgy Auto renew tactics and bullying”

Written on: 26/01/2016 by Osvaldob6 (1 review written)

Bad company, auto renew without notification then bully you on the phone- shop else where for insurance… Read Full Review

Customer_Team's Comment

Written on: 26/01/2016

Hi, Thank you for review. Apologies for any inconvenience the renewal process has caused. I would like to look into this for you, please could you call our customer service team and request to speak with me. I'd be happy to help. Kind Regards, Keri

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★★★★★

“Happy”

Written on: 22/01/2016 by Lindatrussler (1 review written)

Very easy and would use them again and again. Got a car wash voucher sent to me by email which was a nice surprise and it was for a full car wash. Also had a phone call from them to say welcome and was I happy with the service. They are a very friendly and customer orientated company. It is so nice to experience such a friendly company. They did not push me into using them I made my own decision on line. Used a comparison sites and they came out tops all the time… Read Full Review

Customer_Team's Response to Lindatrussler's Review

Written on: 22/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the service you have received and you found the online process easy to use. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“I don't want to switch!.”

Written on: 22/01/2016

I have been with BUDGET INSURANCE for 15 years now and have always been very satisfied with the service. They always seem very fair and will go to great lengths to sort out any problem. The customer services people are always very polite and helpful and always have the 'human touch', which is nice. Also the premium does not seem to 'leap' every year, and if you aren't satisfied they will always come up with a better deal. Overall, a very good company to insure with. I also insure my home… Read Full Review

Customer_Team's Comment

Written on: 22/01/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that we have provided a great level of service to you for such a long time! We do aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. I would like to take this opportunity to thank you for your years of custom and we look forward to keeping up this standard for many years more. Kind Regards, Keri

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★★★★☆

“Applying for car insurance online & initial follow up.”

Written on: 21/01/2016 by Moriahb47 (1 review written)

Applying for car insurance online & initial follow up was an easy experience online via Compare the 'Merkat' Market, the follow up paperwork after registration online was also easy enough. I also had a phone call from a cheerful English speaking based person lady, so no problem so far.....! we will have to wait and see if Budget can keep it going throughout the policy & is so they will get my business next year if not By By,we will have to wait and see how things pan out… Read Full Review

Customer_Team's Comment

Written on: 21/01/2016

Hi, Thank you for taking the time to share your experience. I am pleased to hear that you found the online process easy and that you are happy with the service you have received. We look forward to your continued custom. Kind Regards, Keri

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★★★★★

“Very good job ”

Written on: 20/01/2016 by Brennan104 (1 review written)

I liked the service I got the web site was very informative gave me all info that I needed so that I could choose well .the pricing I thought was very good nice be able to chose monthly payment .great customer service they rang me to make sure I got exactly what I needed… Read Full Review

Customer_Team's Comment

Written on: 20/01/2016

Hi, Welcome to Budget Insurance! It's great to hear that you are happy with the service you received and that you found the website informative. We look forward to keeping up the 5 star standard and your continued custom.Kind Regards, Keri

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★★★★★

“Really good customer service, very good price for...”

Written on: 18/01/2016 by Darwins463 (1 review written)

Really good customer service, very good price for insurance… Read Full Review

Customer_Team's Comment

Written on: 18/01/2016

Hi, Thank you for your review. I am pleased to hear that you are happy with the service provided. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Disgusted with Budget car insurance”

Written on: 17/01/2016 by KamariSantiago3 (1 review written)

I currently have a comprehensive car insurance policy with Budget due for renewal at the end of March. I am changing my car and phoned their helpline for a quote, but to my sheer horror and disbelief I was told, by the advisor who was very difficult to inderstand, the only company to insure me meant my policy will start from scratch and therefore my ten months NCD has gone! To add to my horror I would have been stung for over £1040 to insure a 2003 plate Renault Clio Expression. (Not exactly a… Read Full Review

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★★★★☆

“Service ”

Written on: 16/01/2016 by Jaidynh242 (1 review written)

A good service and competitive price. My order was followed up with a courtesy call - this was appreciated. Would recommend highly to potential customers… Read Full Review

Customer_Team's Comment

Written on: 16/01/2016

Hi, Thank you for your review and for you recommendations. I am pleased to hear that you are happy with the service you have received. We look forward to your continued custom. Kind Regards, Keri

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★★★★☆

“new customer”

Written on: 15/01/2016 by Abbottcz384 (1 review written)

i randomly chose the best looking for overall cost and add ons and was delighted that compared to my current supplier ( who said they had checked for the best offer ) the savings were approx £ 150.00… Read Full Review

Customer_Team's Comment

Written on: 15/01/2016

Hi, Welcome to Budget Insurance! Thank you for taking the time to share your experience. The cover you require with a saving of £150.00 is great! We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★★★★★

“Friendly Insurance”

Written on: 14/01/2016 by MalakaiKinney1953 (1 review written)

I was after a good cost effective car insurance, and got it with Budget. What I also received was a friendly service that I really did not expect. Thanks Budget… Read Full Review

Customer_Team's Comment

Written on: 14/01/2016

Hi, Welcome to Budget Insurance! I am glad to hear that you are happy with your policy and the service you have received. We look forward to keeping up the 5 star standard and your continued custom.Kind Regards, Keri

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★★★★☆

“A pleasant surprise”

Written on: 08/01/2016 by Kimora94 (1 review written)

I had an easy entry and decision time during the completion of the application. The system prompts were very good. I was given different options to decide upon and the steps were easy to follow. Subsequently, having chosen to buy the insurance, a follow-up telephone call came through a few days later where a staff member was very informative, pleasant and efficient. Let's hope that when twelve months have elapsed the renewal price is not "off the wall". Good job done, Budget. Thanks… Read Full Review

Customer_Team's Comment

Written on: 11/01/2016

Hi, Welcome to Budget insurance! Thank you for taking the time to share your experience. I am glad to hear that you found the online process easy and that you are happy with the service you have received. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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★☆☆☆☆

“Poor service and customer recovery - avoid totally!!!”

Written on: 04/01/2016 by MichaelBracey (2 reviews written)

Terrible!!!! Avoid- shocking customer service, will not write to notify customers and high exit fees. Company will auto renew your policy at a much higher permium than the market rate. I saved 35% by searching the market in 5 mins. Company will not write a letter to you or phone you to renew. Claim to cover this requirement off by pinging an email - which will likely end up in your junk mail. Have a cancellation charge even in the 14 day cancellation (cooling off )period which seems… Read Full Review

Customer_Team's Response to MichaelBracey's Review

Written on: 05/01/2016

Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused and that you are not happy with the service received. I would like to have a look into this for you, please contact our customer service team and ask for myself at your earliest convenience. I'd be happy to help. Kind Regards, Keri

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★★★★★

“Great Support”

Written on: 29/12/2015 by 9Bender (1 review written)

I really enjoyed the conversation on the phone with the policy advisor. They were very easy to talk to and they had the right answers to my questions. Great support… Read Full Review

Customer_Team's Comment

Written on: 30/12/2015

Hi 9 Bender, Thank you for your review. I am pleased that you are happy with the service provided and that the advisor was able to assist you with all of your queries. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

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Fab999's Comment

Written on: 05/01/2016

I agree I had a accident on the 4/1/2015 at 7:50 my van was pick up taken away . I was home in 1 hour and 10 min from the moment the accident happen . Very friendly and very polite service recovery guy good sense of humor

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★★★★★

“recomended”

Written on: 18/12/2015 by LandenGrady (1 review written)

Had a great experience with ease of online application. Staff are very friendly and helpful and explained everything in full. Would highly recommend this company to anyone. When I asked for clarity my policy they did so in full at which point I altered it to suit my needs as I had missed one or two things initially. In particular I liked the courtesy call after I had finalised and taken out the policy. This shows commitment to customers and shows the company care about its consumers. Web site… Read Full Review

Customer_Team's Comment

Written on: 20/12/2015

Hi, Thank you for taking the time to share your experience.We aim for 100% customer satisfaction and it's nice to know that we have achieved this with you.We look forward to keeping up this 5 star standard and your continued custom. Kind Regards, Keri

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