Reviews for Aviva Car Insurance Reviews at Review Centre

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Probably the single worse company I have dealt with in my life. Horrible customer services and worse management.

leggeb's review has yet to be rated - Be the first!
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I thought I was choosing a good car insurance policy at what I deemed was a 'fair' price (most definitely not the cheapest), and with a reputable company - but this was in fact the not the case.Immediately after taking out the policy, I was away on holiday for three weeks, and on my return found two ...

DooDooDog's review has yet to be rated - Be the first!
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Was with Norwich Union for years, bought a Jaguar xj8 which unfortunatley got pinched 8 weeks later. Cost me £8000 NU paid me £5000 well below book and it took a lot of aggro to get the £5k.
Never again will I insure with NU.

dizzyfizzy1's review has yet to be rated - Be the first!
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I had been with Norwich Union Direct for over 5 years insuring 2 cars with them. When I insured one of my cars with them in early August they told me I would have my insurance certificate the next day, it never came and I needed it so that the dealer I bought it from could tax it so that I could dri ...

1974Lass's review has yet to be rated - Be the first!
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Pay extra and go with an insurance company who has UK call centres. The customer services team and claim department were not the best I've dealt with. I took out my policy in May 2008 and was meant to receive a cashback by August 2008. I've sent in proof of my no claims three times so the cashback c ...

k4w83's review has yet to be rated - Be the first!
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Phoned them to tell them that I had been end shunted when stationary. Totally not my fault. I have over 6 years protected no claims, fully comp. Was told to think very carefully about claiming because I would lose my excess! Surely this would be paid by the 3rd party insurer? Friend gave me the no. ...

tescodirect's review has yet to be rated - Be the first!
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I switched to NU as my previous insurer would not put my partner on policy. A few weeks later, a third party colided with the side of my car, but admitted liability. I tried to report the accident, but NU would not take the details as they said they had no record of me on their system. Several more ...

frocks's review has yet to be rated - Be the first!
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This company is awful and not to be confused with Norwich Union proper (or Aviva as it now calls itself).
All communication with them has to be conducted through what seems to me to be an outsourced call centre. They were slow and unhelpful when we phoned as a matter of prudence (& courtesy) to expl ...

Guest's review has yet to be rated - Be the first!
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Norwich Union Direct Car Insurance review - whilst moving a car in a lay by a few inches a car pulled into the space in front breaking the side light and knocking the metal inwards a claims investigator took all the details and said it was obviously not our fault and that the case would probably end ...

jfkfc's review has yet to be rated - Be the first!
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Had a small fire caused by ABS wiring and am told they will not cover. They sent an assessor who advised me I shouldn't let my car burn out totally to have it written off. That would have been a sight in my driveway, plus I had a two year old sleeping at the window near the drive.