Reviews for Aviva Car Insurance Reviews at Review Centre

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We have car insurance and house insurance with Norwich Union - NEVER AGAIN. Terrible rude service agents, I've been told we have no policy, even though we have a policy for years - never had to claim so have never experienced the Customer Service - but it is SHOCKING!!
Ive been cut off so many tim ...

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May 2009. It's just taken 4 phone calls to Aviva (Norwich Union) and over 1 hour in total on the phone (actual time talking to call agents, not the time in call queues) for them to change my car insurance poilcy over to a new car. Never again !
A simple example of what you will get of you call A ...

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I was with Norwich Union between 2006-2008 and would not return to them. I had a roundabout crash in Dec 2007. I knew it would be settled 50:50, as no witnesses stopped, so figured it would be settled quite quickly. Even so it wasn't until July 2008 that NU finally settled my claim.

I had to deal ...

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I had to request a copy of a previous years insurance policy or a letter confirming I was insured as I had been incorrectly charged with driving without insurance. Having spent 11 hours on the phone to Norwich Union's overseas call centre, over 2 months, they were unable to provide a copy of my prev ...

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i just had an unexpected excellent service from Norwich Union Direct Car Insurance! someone hit my car at 9:15am. 15 minutes later I called NU, excellent customer service, did not have no wait, clear instructions, speedy and efficient. In the same afternoon the garage came to collect my car and left ...

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I have to say with less than a week into my policy I am very disappointed!The first problem I had was when I purchased my car from network q the policy documents were LATE!I had to approach another insurance company to release a cover note so that I could tax my car. And drive it off the forecourt!T ...

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As we followed the progress of our claim it all went downhill. We are now on our eleventh day and no one has come out to inspect the damage to our car, I have had to explain to several different people in a call centre that the car is very likely written off and when are they going to send an engine ...

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Probably the single worse company I have dealt with in my life. Horrible customer services and worse management.

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I thought I was choosing a good car insurance policy at what I deemed was a 'fair' price (most definitely not the cheapest), and with a reputable company - but this was in fact the not the case.Immediately after taking out the policy, I was away on holiday for three weeks, and on my return found two ...

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Was with Norwich Union for years, bought a Jaguar xj8 which unfortunatley got pinched 8 weeks later. Cost me £8000 NU paid me £5000 well below book and it took a lot of aggro to get the £5k.
Never again will I insure with NU.