Streamline.Net www.Streamline.net Reviews

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★★☆☆☆
2.4 / 5
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★☆☆☆☆

“Appalling!!!!”

Written on: 14/05/2013 by Tarquin2 (2 reviews written)

Dreadful in every way then they dont let you cancel and auto renew your bill and threaten you with debt collectors. Go to any review site and you will find out what this company is about!… Read Full Review

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Tarquin2's Response to Tarquin2's Review

Written on: 18/05/2013

I posted a letter recorded delivery and got a reply the next day....

My letter included...

I have tried to log in to my account to cancel it and all future renewals, but am told that I must pay your unsolicited invoices before I can do this.
Having taken legal advice I consider that this contract is subject to the terms of the Unfair Contract Terms Act 1977 and the Consumer Contracts Regulations 1999.
As you will be aware Schedule 2 paragraph 1 of the Unfair Contract Terms Act 1977 makes reference to contracts irrevocably binding the consumer to terms with which he had no real opportunity of becoming acquainted before the conclusion of the contract.
Additionally the contra proferentem rule indicates that a contractual term which has not been individually negotiated shall be regarded as unfair if contrary to the requirement of good faith it causes significant imbalance in the parties’ rights and obligations arising under the contract to the detriment of the consumer.
By burying charges massively higher than I was made aware of I consider and am advised that these terms are in conscionable and unenforceable. Good faith requires that these terms be made known to me in the clearest terms at the time.
Please confirm accordingly that you have closed my account and are dropping the matter with immediate effect. If I do not receive this confirmation within the next 7 days, I will have no option but to make a formal complaint both to the Office of Fair Trading and the trading standards section of the local Council.
Dear Mr X,

Thank you for your letter.

I have checked the account and we have never received a request to close down the hosting with us which is why the fee has become due, this is as per the Terms & Conditions you agreed to and does not subject to the Unfair Contract Terms Act.

However, I have checked the ticket history and I can see we were contacted by a gentleman regarding your account in February 2013 regarding the hosting of your website. Whilst he did not ask to close I can see from the details that the intention was to transfer the hosting to another provider at that time.

I do feel the support team should have picked this up and that they should have provided the information of what was needed to cancel the hosting if that was what was required.

Due to this if you can confirm you are happy for me to delete all files/emails on our servers for xxx . I will close the account and waive the payment that has become due.

I have also sent this by post, in case you do not check the account for a reply.

Kind Regards

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★☆☆☆☆

“ratty antics ”

Written on: 08/05/2013

I had a bulk account with Streamline in 2008 and stopped using them after a couple of years. Then recently they have been sending me emails claiming that I owe them money, even though I haven't been using their service for many years? This is a case for trading standards?… Read Full Review

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★☆☆☆☆

“Good price, awful technical support”

Written on: 25/04/2013 by gwynn (2 reviews written)

They are very good at taking payments and setting you up but if you have a problem their technical support is very poor. They do not read your support ticket fully and miss out several of the questions that you ask. There has been a problem with my website, so they just turned if off. Didn't contact me first. Just turned the entire website off. When I have contacted them they were not able to give a full answer and several times they said everything was fine, but then later still turned it off… Read Full Review

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★☆☆☆☆

“Ripped off by these conmen”

Written on: 09/04/2013 by HAIRBEAR2222 (1 review written)

I have been with this outfit for 6 yrs, had a bulk web package £175.00 for 2 yrs, renewed 2 yrs later £189.00 thats fair and ok. no price sent for renewal this time, they just took £330.00 out of my account. i asked them why a 75% increase, no answer. BEWARE DO NOT USE THESE ROBBERS AND PLEASE DO NOT GIVE THEM ACCESS TO YOUR BANK ACCOUNT… Read Full Review

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★☆☆☆☆

“Passwords stored in plain text!”

Written on: 05/04/2013

I have been a customer of Streamline's for about 6 years and apart from my website seeming slow (which isn't good) I didn't have huge problems. I found out recently that they are storing their customers passwords plain text! This is obviously not something that you would expect of a professional organisation. I am currently in the process of moving my business elsewhere, not a happy customer… Read Full Review

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★☆☆☆☆

“Horrible experience just horrible”

Written on: 28/03/2013 by tikatab (1 review written)

I was a loyal customer of theirs for years, I no longer wanted to continue services but missed in the small print if I didn't cancel before a certain date that they charge you for a full two years(nearly £100). They threatened to arrest me and destroy my credit rating if I did not pay. I feel incredibly angry and exploited at being forced to continue payment for a domain I didn't want. Check the small print then use someone else, anyone else… Read Full Review

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★☆☆☆☆

“I would not recommend StreamLine to an enemy.”

Written on: 14/03/2013

I have had people try to spam me online - with Streamline they mug you. They have a ``small print `` clause - if at the end of your paid hosting you do not advise them that you no longer wish to continue with their domain service within approx two weeks they actually demand a full two years payment as a penalty, and as others have said they chase you with CCI Legal. Stay away from this company they are very bad news… Read Full Review

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Tikatab's Comment

Written on: 28/03/2013

The exact same thing has just happened to me. Threatning to arrest me unless I pay for services I do not want which came to a total of just under £100

Disgusting behaviour for any company

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Bennyblanco55's Comment

Written on: 10/03/2014

Hi,

Our company was onboarded with streamline 4 weeks ago. We have been treated with total disregard to the point where we are now looking for legal compensation.It seems to me these guys are upsetting a large amount of people given the amount of shocking reviews they have.I would like the chance to talk to you surrounding your problems as it may be beneficial to put something together from a group prospective.
I am contactable, my name is Ben.

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Thinkinvurt's Comment

Written on: 14/05/2014

Hi,

How can I contact you?! This sounds like plan...

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★☆☆☆☆

“So, SO bad for customer service. We had a club website...”

Written on: 11/03/2013

So, SO bad for customer service. We had a club website and the web guy left and 6 years later the account ran out. We received a letter saying money was overdrawn on the account so we went to pay it off and renew the subscription but because we didn't have the details we couldn't. Spent 6 months calling them trying to sort it out but we never could actually pay it off because they were being ridiculously stubborn after we gave ample proof that it was our account, through the university. So… Read Full Review

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★☆☆☆☆

“Fraudsters, that's all.”

Written on: 28/02/2013

Theives, pure and simple. Auto-renew after you tell them not to. Bunch. Of. Tw@s… Read Full Review

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★☆☆☆☆

“Nothing but trouble and poor service. When I failed to...”

Written on: 21/02/2013

Nothing but trouble and poor service. When I failed to renew a domain name they sent legal letters. Now they deny that I own the websites that they host for me and refuse to give me access - despite the fact that the sites are still live and still contain my content. NEVER NEVER GO NEAR THEM is my advice… Read Full Review

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Sakip's Comment

Written on: 25/02/2013

Hello, we are in the same position. We no longer live in the UK either! May I ask how you will resolve this? We have just received another legal letter from demanding £225!??????

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★☆☆☆☆

“Customer service is not a word they know”

Written on: 12/02/2013 by JamesM1 (1 review written)

We have a bi-annual renewal with Streamline and have done for 8 years now I think, maybe longer actually! However I left the last company I worked for and never thought about changing the email address on Streamline for the domains that were registered with them for billing.... The credit card date expired that they had on file, however rather than contact us either through the email address on the registered domain hosted with them or the postal address they had they simply handed our details… Read Full Review

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★☆☆☆☆

“ABSOLUTELY RUBBISH WEBHOSTING”

Written on: 07/02/2013 by DAVIDLIEW74 (1 review written)

FREQUENT LOSS OF EMAIL, LOTS OF DOWN TIME, SERVICE FAILURE, FORGOT TO RENEW MY DOMAIN AFTER RECEIPT OF PAYMENT AND MOST IMPORTANTLY MADE ME LOSS OF FEW BUSINESS DEAL DUE TO LATE EMAIL SYSTEM OR MISSING EMAIL. AVOID AT ALL COST!!!!… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 07/02/2013

Only out to rip you off. Bad business practices. Owned by a company called Dollamore - which sums up their attitude… Read Full Review

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★☆☆☆☆

“STAY AWAY. THEY WILL COME BACK TO HAUNT YOU”

Written on: 05/02/2013

Same issues as other people. Opened an account 5 years ago for a temporary site for our wedding. We thought we closed everything (indeed we no longer own said site) and after 5 years of having absolutely no communication from them they have passed on our details to CCIlegal with a £74.95 bill. I have other domain names with other providers and have never had any thing even close to this sort of appalling "service". STAY WELL AWAY. After reading other similar reviews, I think this is more than… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 02/02/2013 by disgruntledexuser (1 review written)

DO NOT USE, THEY ARE FRAUDSTERS. Cancelled the hosting, moved the domain, all seemed well having used them for four years, then six months later received letters from CCI demanding money. It would appear they have been trying to debit an old credit card under some continuous payment authority that I was not even aware of. I narrowly escaped having my money plundered. No correspondence and scant information except when chasing you for money you do not even owe. The following was printed in the… Read Full Review

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★☆☆☆☆

“Unprofessional messy service!”

Written on: 24/01/2013

I moved all of my hosting away from Streamline a year ago when they tried to increase the cost by 50% which made no sense! Having been with them for a number of years I felt utterly kicked. I now have a number of domain names parked with them, I have asked that they don't renew specific domains for 2 years running but they have completely ignored my cancellation requests and continued to take money long before the renewal date. I am now in the process of closing my account all together as they… Read Full Review

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★★★★☆

“Great hosting for a bargain price”

Written on: 21/01/2013 by Atlantis66 (1 review written)

I have used Streamline.net since January 2007, renewing every 2 years. I was considering moving away, as I was using their Linux server, and I wanted a Windows host with ASP.NET, but wasn't willing to pay the extra £199 per year for this service. I didn't realise that their PRO package, £138 for 2 years, includes not only MySQL databases, but MSSQL and ASP.NET. Needless to say, I have switched to the PRO package. I looked around for other hosts, but couldn't find this service for a better… Read Full Review

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★☆☆☆☆

“No consideration for loyal customers”

Written on: 20/01/2013

they will force you to pay for a service package you do not use and demand money via the aid of debt collectors. If you do not cancel your subscription within 30days of expiry of your current package they will automatically rob you and demand money for a package you do not need. Rubbish customer service and rubbish service. I will pay them the money to avoid the scums trying to effect my credit file and then cancel. I am sure they will be so rich with the money they have demanded. Avoid this… Read Full Review

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★☆☆☆☆

“Oh dear.... Very poor customer relationship”

Written on: 17/01/2013

It's ok when everything is fine, but as soon as you have a problem there is nothing in terms of customer support or flexibility. I have nearly 30 accounts with Streamline and will slowly migrate every one of them away. Avoid dealing with this company as you get tied in to ridiculous terms and conditions which are very difficult to get out of. Reliability is fine, but no customer service which means you cannot work with them as a business… Read Full Review

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★☆☆☆☆

“There are many better companies out there”

Written on: 03/01/2013 by omarasaurus_rex (1 review written)

As a customer, I had a very poor experience with Streamline.net. I find all customer communications from Streamline.net very poor. For example Streamline.net's website and 'Dashboard' interface is very unintuitive. This made the thought of managing my account and services a real chore and a very poor user experience. Additionally, I found e-mail notifications from Streamline.net very difficult to understand. The language Streamline.net used never attempted to clearly communicate with me (the… Read Full Review

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