My brother bought me a pair of pyjamas from next as a gift for Christmas, I have worn the pyjamas two nights and have noticed holes forming in the pyjama bottoms. Since sewing the holes I have now noticed a further 3 holes formed in the pyjamas. The quality is awful for the price my brother paid, unfortunately as I tried to fix the pyjamas I feel I won't be able to return.

I wanted to buy a nice dress for my daughter the styles are horrible for that age group and are getting worse for this age group too trendy!!

What has happened to Next? I used to love your products but now leave your store depressed by the muddy,dull colours and shapeless clothes. My friends have als commented saying they have seen better looking clothes in charity shops. I can't even buy clothes for my grandchildren and again can't understand why pale pink baby girl clothes now come in a shade reminiscent of a wash that has had colour run. So disappointing. Please change your designers and give us some normal clothes without frills, sparkle,awful patterns and in colours we can identify. I wouldn't take your clothes if they were offered free!

awful interface and glitchy "nextpay" wouldn't work. Spend over £100 and still pay £4 postage? Poor compared to competitors.

Next always provide me an unique range of apparels , I always find exactly what i want ...

The service was good, and the assistant was well versed in every area

great clothes, lousy website, the worst website useability

I ordered a dining table, and when it came into stock ready for delivery, Next happily held it for weeks until we moved house, for our convenience so we didn't have to move it twice. A small gesture that is greatly appreciated when under stress and receiving poor service from many other companies & services you rely on when moving house! We were very pleased.

This company used to have amazing clothes designs many years ago. However the current fashion is not only out of date, gloomy old fashion designs and no innovation or creativity has been presented in fashion industry in the last 2-3 years. All the clotes are basically of casual boring colours and designs, they all look like they have been taken out of the washing machine and hung on the shop shelves. The designs remind me of garments from 30-40 years ago. The fabrics are of terrible quality, after one wash they might be as well thrown into the bustbin. The models presenting NEXT fashion industry clothes are stunning, all international glamorous girls. Despite all garments being presented by slim and beautiful girls, they look very boring and colourless. What a pity, I really used to buy many garments in the past years from NEXT, but at present I would not be tempted to spend any more money - it would be a waste. The cardigan I bought was an awful quality cheap garment, just threw it in the dustbin after two washes.

I bought a pack of 3 pyjamas at Christmas for my son to wear when he was a bit older (9-12 months). When my son was old/big enough to wear them, I found the bottoms to be really tight. After 6 months, I didn't have the reciept but I emailed them anyway just to let them know. They replied asking for the pyjamas to be sent back to be analysed which I did. I was reimbursed the postage and the money I had paid for the pyjamas. I later got a letter saying they agreed the bottoms were smaller than they should be and gave me £15. I have to say I'm really impressed with the customer care. They were excellent throughout. I certainly didn't expect anything from them since I had bought the clothes 6 months previous and had not kept the reciept. I don't give 5 stars purely because some of their clothes wash well and others don't. It's a bit of a gamble. But the customer service I have received was exceptional...thank you!

I bought a pack of 3 pyjamas at Christmas for my son to wear when he was a bit older (9-12 months). When my son was old/big enough to wear them, I found the bottoms to be really tight. After 6 months, I didn't have the reciept but I emailed them anyway just to let them know. They replied asking for the pyjamas to be sent back to be analysed which I did. I was reimbursed the postage and the money I had paid for the pyjamas. I later got a letter saying they agreed the bottoms were smaller than they should be and gave me £15. I have to say I'm really impressed with the customer care. They were excellent throughout. I certainly didn't expect anything from them since I had bought the clothes 6 months previous and had not kept the reciept. I don't give 5 stars purely because some of their clothes wash well and others don't. It's a bit of a gamble. But the customer service I have received was exceptional...thank you!

Love shopping with next especially online. The next day delivery never disappoints. Quality clothing at reasonable prices. Wish they had a online sale in Ireland. I would recommend this shop to family and friends.

They have just had the little extra they got on a Sunday taken off them. If they come in 5 minutes late they can get pay taken from them.But if they can't leave until 15 minutes over their time,they got nothing. In most cases you have to work Boxing day starting at 5am so no drinking on xmas day.Plus the chairman has just hinted in a news paper article minimum wage is enough to live on.Does he? Would you work for this company?

My daughter recently gave birth and had to return a few baby items bought for her because her baby was tiny. Next REFUSED to take them back because she didn't have a gift receipt. She only had the option of exchange, we pointed out that they did not sell clothes small enough to fit the baby but it made no difference. We asked for a credit note but once again this was refused, or maybe a gift voucher but was told NO. TOTALLY DISGUSTED WITH THEIR POLICIES AND WILL NOT BE SHOPPING AT NEXT AGAIN. BE WARNED

Two tops I have brought out of three have both shrunk in the wash, with NO tumble drying.