Topshop Reviews

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Topshop
★★☆☆☆
2.1
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Latest Reviews

“bad quality bad service ”

★☆☆☆☆

written by AddisonMcDonald219 on 17/04/2017

purchased a pair of 79.95 black jeans for work from bondi junction david jones,Wore the product 5 to 6 times in the space of 3 months and had washed twice. The jean pretty much tore off me the whole band where the belt connect separated from the rest of the material.BAD QUALITY!!! When I went to ask to get them changed over the sales assistant basically said id had them for 3 months so they coudnt do anything and to speak to her manager the next day. I just felt like they didn't want to help me what so ever. Will not be returning due to the terrible quality and terrible service.

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“pathetic service”

★☆☆☆☆

written by RylieSerrano on 06/07/2016

I recently ordered a jacket from TopShop . ( International order ) I waited over a month for my order and still didn't receive it . ( I was told I could not track my order either ) . I then asked for a refund . A proof of payment wasn't asked for from me ( to see how much I was charged in my currency ) I only received half of my refund . the customer service is useless . I would advise people to not buy from this Company .

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“Extra charges from online shipping”

★☆☆☆☆

written by Welshvc83 on 17/03/2015

I ordered a few items online from top shop (Canada) and assumed that they had converted the dollar amount. When the charges came through however, due to the currency exchange, they charged me almost double the amount I thought they would. Although this was partially my fault, this isn't all that happened. The shipping was claimed to be free since I spent over a certain amount. When it got shipped to my house however, they charged me an extra $58.24 out of no where for "custom duty". So long story short my $83 cart online ACTUALLY cost me $223.24

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“Worst customer service by far”

★☆☆☆☆

written by 263McPherson on 27/11/2014

Ordered a dressing gown for winter evenings on October 28th move forward to November 20th still no dressing gown £32 down. When an email is sent to the non existent customer service sends a generic acknowledgement 2 days later with a generic response issued a further 2 days after that. Said they can't discuss the case with me as I'm not the card holder...... Yes I am, gobshites. Because their idiotic system uses past credit card details as default, they won't discuss my credit card transaction with me. Their system failures are ridiculous, the details paypal sent back to them are mine. Filed a PayPal claim, shop anywhere but here, they are swines.

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“Great customer service at Cambridge And Cardiff Top Shops ”

★★★★★

written by on 08/10/2014

My daughter lost her lovely size 6 grey flecked jacket with zip on the New York subway. No more coats of this size left in UK, would you believe, after having been on sale for just a few weeks! I contacted Cambridge Top Shop which had one in stock. Really helpful shop assistant came to the rescue and ensured that the coat got delivered to our Cardiff Top Shop. Team leader coordinated in Cardiff and promptly phoned us when the coat arrived in store for pick up. Couldn't have asked for more. Proves that excellent customer service still exists. Thanks to all concerned.

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“Frightened to go in this overpriced, awful shop”

★☆☆☆☆

written by Shopaholic666 on 29/07/2014

This shop is the most horrible shop I have ever been in. Every single time I have walked in there the girls on the counter have glared me up and down, laughed at me, refused to help me and sneered at other customers. I have even heard the remarking "this shop doesn't make sizes for big people like you" to one lady whom was asking for a size 12, which they make! They are rude, unhelpful, aggressive and very nasty in there for no reason and act as though everyone is beneath them. The clothes are of HORRIFYING quality, the several items I have bought I have had to hand wash in cold water as other items that were labelled for a regular wash were utterly destroyed in the normal wash, they shrink, go thin, out of shape and lose all colour, not to mention horrific bobbling on a month old t-shirt! I am a size 8 UK and in this shop it's either enormously big, or far too small. A petite t-shirt should NOT drown someone of 5'5 it shouldn't even fit me, but a size UK 4 petite is enormous yet I can't fit into their "regular" clothing jeans in a size 12 they are so misshapen and tight. Nothing lasts, nothing fits right and nothing is of any sort of quality deserving of the price. The layout is a mess, it's hard to find things and the store is never tidy, they cram so many things onto one rack you can't even look through them without half the wall crashing down dangerously around you. The way I have been looked at, spoken to and laughed at in Topshop makes me feel sick with anger. I don't know how this shop isn't in administration and fully shut down the way they treat their customers and overprice everything.

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“THE WORST CUSTOMER SERVICE EVER”

★☆☆☆☆

written by Chloe261 on 30/06/2014

very frustrating lack to response to a problem with an order. I will never order from TopSHop again. Returns are difficult, my account was locked out, no response to my request for a new one...I have been begging TOPSHOP for help with this return and refund. I don't want to keep a $72 swimsuit that does not fit. It's been 2 weeks, so I've been more than patient. I get automated responses that say "due to high call volume, it may take 72 hours to get back to you". And, they have the nerve to tell me that I only have 14 days to return my order. I've wasted 14 days trying to get the return number and a label. STILL NOT RESOLVED>

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“171392930 order number”

★☆☆☆☆

written by rebeccalouise1992 on 30/05/2014

awful customer service!! I ordered a two playsuits for express delivery that did not come on time to the store were i asked them to be delivered. The staff found it hilarious and told me they could not help me in anyway unless I bought something else. When i picked up the package that arrived serval days late I wanted to return it as it hadn't come in time and was told I needed to send it off as they couldn't return it instore with it being a concession so i have done this and still no refund so no playsuits and £100 down. I have been in contact with customer service who told me they could refund me the postage but mentioned nothing about the playsuits not beingf refunded. why sell a concession at topshop if you cannot be responsible for it

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Velvet.as.fcuk's Response to rebeccalouise1992's Review

Written on: 04/08/2014

I had a similar problem. I ordered two dresses which were also concessions, so could only be refunded buy post. I sent them both back as i changed my mind and after a month i got my first refund back for one dress and i am still waiting for my next refund. The same thing happened with customer service, they would answer anything else except the question about my second refund. They have very poor customer service. I am never going to buy from them online again.

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“online sales cheating”

★☆☆☆☆

written by ymHiggins1969 on 17/05/2014

I tried to order 2 items on Top Shop website and pay with my debit card. After I entered the payment details and authentication, the system prompted me that the order was decline and I need to contact my card issuer. To my surprise, the bank told me the payment was duly authorised! I found it's a cheating! I have not got reply from Top Shop. This case happens to my friends as well.

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Kanic's Comment

Written on: 31/05/2014

Omg it has happened to me too. I love topshop but things like that, should be dealt with.

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“Everything is ok”

★★★★★

written by JennyKy on 21/03/2014

I bought a pair of shoes with free delivery promotion applied to international purchase and the item came late (took 3 weeks) but probably it's because of the tax declaration process at local post office. The shoes are very nice, good value of money and I am very satisfied in general, just wish the tax of 40% does not exist but it's compulsory for international purchase anyway.

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“'Low Stock'”

★☆☆☆☆

written by jess118 on 06/02/2014

Never order anything that says low stock, both times I have I've received an email saying my item is 'unavailable' and when I've checked the website to see if my size is still there it still says low stock. This also happened the one time i tried to order from topman. Complete waste of time.

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“My Favourite shop!”

★★★★★

written by Claire2224 on 13/01/2014

I love topshop! Whenever I need a new outfit, topshop is the first store walk into! The customer service is always is also great!

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“Terrible all round experience”

★☆☆☆☆

written by on 06/01/2014

Ordered from the website on Xmas day and just received on the 4th. Can't return one item to the store, no return label in parcel, customer services closed, not allowed to log in, tried to reset password but they failed to say i would have to wait half an hour for a my password so when I tried again, my account was locked. Shocking website help that fails to make contacting them easy. Will never shop online again with Topshop.

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“Poor customer service. VERY DISAPPOINTING!!!”

★☆☆☆☆

written by nawdew on 10/12/2013

Ordered a coat for Christmas on Nov 28th. Got a confirmation of the order. 8 days later (after black Friday is over and the deals are done) instead of the package being on route or already delivered, I get an email telling me the order is cancelled!! 8 DAYS LATER. She told me - "they take the order, then it has to go to the warehouse, they then pick the order - and sometimes by then - it is out of stock!!! I ordered the next size up - 3 days later I call to see if it is in stock or if they will rush ship it for me - it hasn't been shipped yet - it is "pending", but she can't rush ship that one - she would have to cancel the order, and re-order it for me - which might take longer!!! Are you kidding. This company needs to get an ordering system that is current and up to date with their inventory. Then problem solve customers issues a little better! We are having Christmas early - so thanks to Topshop - my daughter will not have a gift under the tree!!!

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“Orrible experience!”

★☆☆☆☆

written by Mandi1970 on 10/11/2013

One month ago I made my order online for 60 Euros. I had never received what I ordered, nor I was given any explanation from the customer service. Orrible orrible experience.

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“Buyer Beware”

★☆☆☆☆

written by Mgilfillen on 03/11/2013

I was shopping at the TopShop in Fashion Show Mall, Las Vegas, Nevada and I purchased a necklace. I originally thought it $30.00 but it was actually $80.00 my mistake....at the register I decided to go ahead & purchase the item & decide at home whether or not I felt it was worth the $80.00. I decided the next day that I wanted to return it. I was at a eye doctor appointment in the opposite end of a large mall, so my husband went to return it for me with the credit card used and the original receipt. Well, he was told very rudely that he couldn't return it without my ( the purchaser) drivers license...so he hikes it back to the other end if the mall to get my license & hikes it back to the TopShop thinking he will complete the refund transaction...oh no...now they tell him that the manager wants to see me in person in order to authorize the refund. He asks to speak with the store manager to try & reason with her, but was told she was on the phone. He waited around while the two very young sales associates were being very rude to him, for the manager to eventually get off the phone and talk with him. Well, she was supposedly continuously on the phone & never came out of her office to speak with my very mature & patient husband. She passed on a message to him through the sales associates saying that I must be present or there will be no return. No where in the posting of their return policies does it say that the purchaser must be present in person. So, in the end I had to go hike it over to TopShop to get this small nuisance of a transaction handled. Even then when I was there in person asking for the manager, she was nowhere to be found ( still on the phone) and the staff was really rude about the refund...until I mentioned I would be yelping and posting internet reviews did they try to be a bit more professional & polite. By that time it was too late. I wouldn't be a customer of theirs based on my age & the inferior quality of their inventory, but I do understand throw away fashion and have two 20something daughters who might have enjoyed a few pieces, and more importantly I'm a fashion stylist and have a large clientele with a cross section of ages many would be appropriate for this retailer. In good conscience I would never do business with them again, and certainly would suggest my clients stay far away from TopShop because most of my clientele don't personally handle their own returns. Over such a small transaction and simple request to accommodate its a shame that it was such a negative experience.... Even the shopping vibe in the store was unpleasant.

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“Never never buy online if you do not waste your money!...”

★☆☆☆☆

written by on 25/09/2013

Never never buy online if you do not waste your money! Because you can never receive the items that you have paid for! Terrible experience. I have been waiting for my parcel for three weeks and have not received it yet. Everytime the customer service will tell me we can not do anything about it.

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“No refund for faulty item shipping ”

★★☆☆☆

written by on 21/09/2013

I ordered a 75$ dress which had a huge tear on the side when it arrived. Paid 12$ for return shipping which were never refunded despite topshop.com terms of service. Wrote a lot of emails inquiring about the refund but only got automatic replies. Never ordering from topshop.com again!

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“I HATE THEIR WEBSITE”

★☆☆☆☆

written by FDFSDFSDFSD on 17/09/2013

the most frustrating website known to man. Save yourself the time and frustration. was just trying to buy my girlfriend a sweater, but noooo. not gonna let you do that quickly without obtaining the largest headache you've ever had.

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“terrible delivery service”

★☆☆☆☆

written by on 24/08/2013

I've bought a few things from topshop online and aside from the poor quality clothes - which I've now come to expect - I had no complaints. This was until my most recent order. In the past I had used their standard delivery service, and the packages came late, I didn't think much of it because most other standard delivery services i'd used had come a day later than anticipated. This time I ordered an outfit on the 21/8/13 and paid for nominated day delivery for the Friday (23/8/13) because I would be able to sign for the parcel that day. I paid for the extra delivery because the outfit was for a friends birthday present! I ordered about 9 in the morning so I can't understasnd why there was such a delay in the delivery considering I still haven't received t! Topshop don't class staurday's as working days which I am very disappointed at so I won't receive my parcel until next week! Grrr. Do not use their nominated day delivery unless you order it come a few days earlier than you actually want it, maybe then it'l turn up on the day you want it to but it will probably still be late!! Do not use their online delivery service aNd I suggest we boycott it until they get their act together and stop deceiving paying customers!!!!

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