Topshop Reviews

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“DO NOT PAY THE 30.00 ”

Written on: 28/05/2013

So I ordered a dress from WWW.TOPSHOP.COM and have not received my dress. I saw it on the Website and fell in love and wanted to wear it to a party this weekend!(June 1st) I placed my order on May 24th 2013. The site charges a whopping 30.00 for Tracked and Faster shipping. So i paid it. The info box popped up and stated w the faster shipping my dress would arrive NO Later than May 30th This THURSDAY!!! However the tracking info has not updated and my package is NOT on the way!!I called… Read Full Review

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★☆☆☆☆

“Will never buy online again!”

Written on: 03/05/2013 by Jelliebean (1 review written)

Now don't get me wrong I love Topshop & their clothes but their delivery service is appalling. I placed an order on the 27th of April the latest delivery stated was 3rd May which is fair enough as they don't dispatch or deliver on weekends and I ordered my items with enough time (or so I thought) to receive them before bank holiday, but it is now 3rd of May & No items received. I received a message today (3rd May) saying your item has been received by the courier and will be dispatched within 2… Read Full Review

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★☆☆☆☆

“Rubbish shop, Rubbish products”

Written on: 22/04/2013

For christmas my mum brought me the bag i wanted from topshop as a present and when i opened it on christmas day it had this awful fishy smell inside. I tried everything to get rid of the smell but it just wouldnt go. I decided to bring the bag back to Topshop to get a refund and when I explained to the girl at the counter my situation she basically said the smell was caused by the packaging they are shipped to the stores in.. She refused to give me a refund and when i asked her what i could do… Read Full Review

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★★☆☆☆

“Dismissive Manager in Grafton centre”

Written on: 20/04/2013 by gizmondo (2 reviews written)

I bought a jumper and wore it for 4 hours, only for it to develop 6 "pulls." As I hadn't caused these pulls I took it back to the Grafton centre store in Cambridge to ask for a refund. The Manager claimed this was normal and the design. I said it would be impossible to wear a coat, jewellery or even use a seat belt, as it would cause more "pulls" and so would become tatty looking very quickly. She refused to budge and was very unpleasant. I wrote to customer service and they said I was in my… Read Full Review

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★☆☆☆☆

“Just wanted a pair of shoes ”

Written on: 01/04/2013 by Miamorgan (1 review written)

Found a lovely pair of shoes online no where in my areas has got any but London has phoned 3 topshops and asked if I could purchase over the phone by using my card the only answer I got was no !!!! Bloody rude and didn't give a reason or nothing I am not buying from them again service is crap!!!!… Read Full Review

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★☆☆☆☆

“Do not shop here.”

Written on: 12/03/2013

If I could rate this zero stars I would. It's going on 3 weeks now and I haven't received my order which were a simple pair of earrings! They also gave me a tracking number that you literally cannot track. I paid for standard shipping and continually emailed customer service/called them and they still have not answered me back. This is my first time shopping here and I highly highly regret it… Read Full Review

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★★★★★

“No probs with shipping”

Written on: 12/03/2013

I had 3 pairs of jeans shipped to Australia which arrived exactly when topshop said they would. Jeans are decent quality and true to size, I expected there to be variation in size - particularly with darker jeans. I thought I would write this review because I read so many bad ones about topshop deliveries I almost didn't order at all, so I wanted to say my experience was very positive… Read Full Review

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★☆☆☆☆

“faulty item and would not exchange it.”

Written on: 12/03/2013

I bought my daughter some jeans in november for xmas , on xmas afternoon my daughter discovered a hole in her jeans that looked like a small cut by the base of the leg, she was disapointed as wanted to wear them the next day so I assured her that I will replace them instore the next morning. how wrong was I. when I took the jeans with the reciept to the store the staff insisted it was not a manufacturing fault and would not refund the item, I said that I did not want a refund but an exchange… Read Full Review

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★☆☆☆☆

“Worst Experience”

Written on: 01/03/2013

I would give this 0 stars if this was an option. I have never seen such bad customer service or just plain service. I ordered an item and returned it and now they are claiming that their warehouse has not received it. I have had about 10 email exchanges back and forth and have never been able to speak to a person (always on hold). I returned this item on December 10 and they have still not acknowledged me. I am now out $56 and the cost for shipping and don’t even have their crappy, poorly… Read Full Review

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★☆☆☆☆

“Topshop deliveries and customer services; APALLING! ”

Written on: 25/02/2013 by BilliePJParker (1 review written)

I placed an order a week ago, it said dispatched a few days later, everything seemed to be going forward as it usually would. Today I received an email saying your refund has been processed, I didn't understand this as I was told approximate delivery would be latest today and without receiving any of my items I definitely did not request to refund them. I rang customer service immediately, regardless of the fact the phone had quite clearly been answered by the computer as all I could hear was… Read Full Review

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★☆☆☆☆

“Misleading, dishonest and uncooperative ”

Written on: 25/02/2013

(Penn Pin Knee high boots £140 to £40) Exploring the website, as you do, I came across a pair of boots which had been reduced significantly in the sale. What made it all the better, was that each size was showing available, so I decided to go ahead and purchase a pair in my size. My confirmation email was received within minutes stating that my item was being packed and prepared for shipment. 8 hours later, I was emailed a generic email, claiming my item was out of stock. How could this be… Read Full Review

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★☆☆☆☆

“Never ordering/buying from Topshop gain”

Written on: 01/02/2013 by 11oo11oo11 (1 review written)

I am now coming into my 4th week of waiting for my Topshop delivery. Customer services are terrible and couldnt care less about my delivery. Their only answer was "unfortunately our standard delivery option is untracable" When I have spent €200 with them! I have also e-mailed them 5 times with requesting them to call me back but they never replied. It is true all they car about is taking the money and after that they wipe their hands with the situation. I will be contacting my bank next week… Read Full Review

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★☆☆☆☆

“Never ordering/buying from Topshop gain”

Written on: 01/02/2013 by river111111 (1 review written)

I am now coming into my 4th week of waiting for my Topshop delivery. Customer services are terrible and couldnt care less about my delivery. Their only answer was "unfortunately our standard delivery option is untracable" When I have spent €200 with them! I have also e-mailed them 5 times with requesting them to call me back but they never replied. It is true all they car about is taking the money and after that they wipe their hands with the situation. I will be contacting my bank next week… Read Full Review

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★★☆☆☆

“Terrible customer service! Shipping too slow! ”

Written on: 23/01/2013 by BLAKBERY (1 review written)

Customer service is terrible!! The guy was rude even before I asked a dang question and he was trying to rush me off the phone before I even finished talking. I just wanted to know why I couldn't track my item. It was then I found out my item could take up to 21 days to arrive, and that's a might, cause they don't know where the heck it is. Why doesn't it say this somewhere on the website. There is no way I would have placed this order if I knew it could take that long. I thought 10 days max… Read Full Review

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★★★★☆

“All as described and seen in site”

Written on: 18/01/2013

I buy two dresses and a make up kit. I use 38 number in Italia, so I'm a small. The two dresses (one 100% cotton and onother 50% poliestere and another techno tissue) dressed perfect. The times for sendifn were a few long, but only one week to arrive in Italy from UK, with standart shiping method.I buy two dresses and a make kit. I use 28 in Italia, so Im a small. The tow dresses (one 100% cotton and onother 50% poliestere and another techno tissue) dressed perfect. The times for sendifn were a… Read Full Review

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★☆☆☆☆

“NO RESPECT FOR THE CUSTOMER”

Written on: 16/01/2013 by FRESH_FASHION (1 review written)

I ORDERS SOME ITEMS AT A GREAT PRICE BUT WHEN I WENT TO TRANC THE SHIPMENT BECAUSE IT WAS GOING ON WEEK 3 THAT MY ITEMS HAD NOT ARRIVED , THEY KINDLY TOLD ME THAT THEY COULD NOT HELP ME TRACK, LOCATE , OR FIND WHERE MY PACKAGE WAS AND THAT I JUST HAVE TO WAIT. SO YOU JUST THROW THE ORDERS OUT THE WINDOW AND HOPE THEY GET TO THE DESTINATION , AT LEAST THATS HOW I FEEL.IF YOU HAVE TO WAIT A MONTH FOR SOME THING TO SOMETHING TO COME ITS LIKE YOU ALL CAN KEEP IT I COULD HAVE SPENT THAT MONEY ON… Read Full Review

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★☆☆☆☆

“I never received my boots!”

Written on: 06/01/2013

I ordered a really cute pair of boots from topshop online 12/17/2012 it is Jan. 5 2012 now and I still dont have my boots! When I called their customer service they were so easily saying "oh we'll just give you a refund. I was like "no I want my boots!" Why would they say we will give you a refund? unless they never sent the boots in the first place. After reading the nightmares others have gone through trying to get a refund, I am just going to contact my bank and dispute the charge and I… Read Full Review

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★★★★★

“Great service.”

Written on: 05/01/2013

I returned my purchase (cause I didn't like the skirts that much) and got a full refund. It did take longer (6 weeks) as it was holidays and the order was shipped between UK and Canada and back (without costing me anything). I received my refund in full within 3 business days. I would recommend TopShop's form fitting dresses… Read Full Review

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★★★★☆

“Service ok”

Written on: 19/12/2012 by Derek28 (1 review written)

I didn't really had no problem ordering from topshop online for my girl christmas gift.my order came on time without paying for shipping, so that was a bonus. After reading all the reviews i got a lil worry so wrote to them for tracking info on my item because it wasn't really any info in the conformation email they send me.The only thing I could say is jus kno ur size so you don't have to go thru the back and fourth drama… Read Full Review

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★☆☆☆☆

“Undelivered Parcel & Slow Service”

Written on: 17/12/2012 by hanisb (1 review written)

It was my first time ordering from Topshop, and I'm sorry to say, it was also the last. I placed an order in November, and it is now December. I never saw my parcel. I had to get in touch with Topshop but waited 10 days as instructed before sending them an email. It took them 4 days to answer me. On the third day I called them directly because I thought I was not getting a reply. The man who answered the phone was very polite and told me that my parcel will arrive the following day and he also… Read Full Review

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