i had to face many problems with changing the shoes which was less than 1 number of my usual number.

Visited Beverley today.Popped into Dorothy Perkins. Young sales assistant very helpful saying we could reserve a coat for 2hours behind the counter, but when approaching counter a male Manager with attitude said no we don't reserve sale items, so rude! Put the item straight back on rail & left disgusted. Dorothy Perkins is that you call good customer Service?!

Ordered shoes online from Dorothy Perkins who decided to deduct the money twice ! No response to emails, nobody seems to answer the telephone either as you will always be on hold for at least 30 minutes. The sooner this business goes bust the better as it is run very unprofessionally.

Sent two email to the CEO with regards to a complaint and never got a response to either. Didn't even get a response from their customer complaints department either. Just show how they value you as a customer.

I was clothes shopping in Dorothy Perkins Castle court Belfast when a very helpfull assistant helped me pick an outfitt.She was patient and very understanding

I ordered items on line. Sent back the unwanted items back and adhered to all of their terms and conditions. They have only refunded for two items out of the 7 times that were sent back. This was on the 11 th January. Now it is the 28 th January. You can't get through to their customer services. I tried emailing and the template response was to take it back to top shop? But iv already sent the items back. Now on hold, have tried emailing again. When it goes wrong like in my case there seems no way to sort it out. Save your money and your time shop somewhere else. I like their clothes but the postal returns when it goes wrong you can't seem to sort it out.

I shop in this store often and always find items in my size (18) everything fits well not always does it suit me but thats down to how it looks on me rather than the store. I have just purchased an item online for the first time and it fits well and looks nice, was fast delivery too so Im happy.

Staff at Alfreton store in Derbyshire have an appalling attitude, I have to buy on line as they do not stock my size in store and once I returned items I was told "you should return these on line, you're putting us out of jobs". recently went in to hear 2 staff members who thought I couldn't hear stating "she returns everything". Still waiting a week later for a manager to call me about this from "customer services". Seems customer service is bad across the board with this company!

Thank you Dorothy Perkins for helping me return the item by providing a return number in my place and for returning the money into my account in less then 5 days. My panic was not justified.

Thank you Dorothy Perkins for helping me return the item by providing a return number in my place and for returning the money into my account in less then 5 days. My panic was not justified.

I spent a whole evening trying to return a coat ordered online. Though I ordered my size, it did not correspond at all. It was huge. I took it into the store and the sales assistant did not want to give me the money saying it's a special type and can be returned only by post. I found out by myself that collect + was also an option and I tried to obtain the return number online but it was not possible because in their system it said that the coat has to be collected though I had collected it. They don't answer the phone saying that it is high demand. On top of this it takes between 14 and 28 days to receive your money back after returning the item. Ordering online from Dorothy Perkins was the mistake of my life.

Bought a dress after reading some reviews, which made me think I'd made a mistake. This is the first time I'd ordered on line. Dress came 2 days after ordering it, it's absolutely lovely. Fits really nice,colour exact like it is on web, would Deffinately recommend. Only thing it can be a bit see through so wouldn't wear dark undies!

Being a new online customer, I had a 10% discount code (plus others). At checkout put in the code and on an order for £123, I got £4 off. Immediately after checkout I emailed customer service with my reference numbers and codes. Had one brief reply saying form was blank and since then I've emailed them (getting acknowledgement "we will contact you within 72 hours" and that's it. I tried to phone them before my order was despatched, left on hold, as it was a chargeable phone line and then gave up. Finally, I printed off my emails a week ago and posted it to them. Still no reply. Dreadful service and I won't be shopping there again!

I am a Brit/American who recently moved from London to New York and I also had a terrible experience with Dorothy Perkins. I wanted to replace my jeans and ordered exactly as the label read without checking the size chart (I didn't think I needed to). They ordered a 10 and they sent a 14. I thought they made a mistake, but apparently when shipping to the US they automatically convert the sizing. There's nothing I can do except pay $50+ to return ship or keep the merchandise I cannot wear. I was intending to re-order the correct size, but now I don't want to deal with them at all. What further angered me was that they are not running a proper US operation, but rather some confused mix. They don't have US customer service (but rather the typical rude UK call line), don't exchange and won't subsidize international shipping costs. Their operator was rude ("computer says no") and actually asked me if I was 4 hours behind (what? no one in the US is 4 hours behind the UK) and when they said a supervisor was not available but could call me later, they called me at 5:30am the next morning. I don't see why anyone in the US would ever shop with Dorothy Perkins. They don't permit exchanges and require you to return to the UK at your own expense. There are so many great competitor options domestically, I would strongly advise not to shop with them.

First problem-- I bought shoes in a size US 8-- I received a size US 9. I checked my order confirmation over and over to make sure it wasn't my mistake, it was clearly their mistake and they sent me the wrong size. I emailed them 10 times, and called another 10 times! I NEVER got a response, not a sorry, not an answer-- -NOTHING! I will never buy from this site again. They sent the wrong product and never responded. Sure you can get things cheap--but seems like a gamble. I think there are more reliable sites to get discounted items. I will never buy from them again. I would give 0 stars if I could!