Monsoon Reviews

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★★☆☆☆
1.9 / 5
81
21% of users recommend this
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  • Quality of service

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Monsoon

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★☆☆☆☆

“Terrible customer care”

Written on: 02/07/2013

Staff in altrincham monsoon store in cheshire discriminate between customers and make you feel uncomfortable. Head office were not interested in tackling their staffs terrible attitude… Read Full Review

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★☆☆☆☆

“Poor online customer service”

Written on: 09/04/2013

Very poor - failed to resolve problem with order and took days to get back to me. Won't buy online again. Shame as clothes v nice… Read Full Review

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★☆☆☆☆

“DELIVERY ISSUES”

Written on: 23/03/2013

I ordered a cardigan from Monsoon a day or so later I received an email to say that it had been dispatched.... 11 days later I called Customer Care to ask for more info (tracking details etc) I was told that unfortunately because the item is being sent to Belgium there are no tracking details, I find this very strange?? I was also told that it clearly states on the website that delivery can take up to 30 days, and that if the item does not arrive within that time I can then ask for a refund or… Read Full Review

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★☆☆☆☆

“awful customer care ”

Written on: 18/03/2013 by janeelf (2 reviews written)

I tried to buy two girls dresses online I found in the sale for a wedding I as I was trying to pay and after my payment taken I didn't get an email as I have on other sites I have bought items from so I checked my bank and the money had been taken so I called the customer care and spoke to a man who was not very helpful so requested to talk to a manager a lady came on the phone and I explained what had had happened she said I should try the transaction again this didn't work I was on the phone… Read Full Review

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★☆☆☆☆

“REWARD CARD RIPOFF”

Written on: 08/03/2013

I feel I have been conned by the Monsoon Reward card scheme! I've been shopping in Monsoon for years, usually purchasing sale items as full price are a bit expensive. In November 2011, I was asked to join the Reward Card scheme. It sounded a bit like the Boots Advantage card ie. for every pound you spend you earn a point and as the points add up you can use them as discount on a future purchase. It sounded like a good idea so I signed up. Soon afterwards my card arrived in the post and I set to… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 20/02/2013 by Pigtails (1 review written)

I saved a coat that was in the sale at a monsoon store, I then travelled to collect the coat. When at the cashier paying another lady Came in saying the coat I was about to purchess was hers as she had also Saved it. I argued that no deposit had been paid by either party however because the manager Could not remember me saving it she told me I could not buy it. I was not only annoyed but also Embarrassed. In the end I left the shop and will never return! You do not expect this kind of treatment… Read Full Review

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★☆☆☆☆

“Poor customer service and VERY poor on-line store”

Written on: 04/12/2012

Been given a gift card as a present, I tried to purchase few products on-line only to find out that gift cards CANNOT be used for on-line purchases. I then called the customer service and were told there would be no way I could use it on-line/over the telephone at all. I suggested if it would be possible to transfer the balance as points toward a reward card and was told to call the reward card centre, who then told me to call the Monsoon customer service back.... as naturally they are two… Read Full Review

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★☆☆☆☆

“Arrogant staff at store”

Written on: 01/12/2012

I bought shoes for my daughter costing only 22 pounds.My daughter did not like it, so I went to return it at Hemel Hempstead store. Unfortunately I did not have the card which I used to pay the bill.Lady at the till refused to take it back and told me to come back with the same card or take something else. I tried to reason with her that she should give me a gift card which I could use later for shopping with them. I certainly did not want to come back for 22 pound refund, spending 1 hour of my… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 13/10/2012 by Farahbx (1 review written)

I found the customer service rubbish, advisor terminated my calls severall times without answer the online customer service line advisor stated there was NO MANAGER available. I don't now how they run the business as they clearly have no customer skills. And I don't believe for a second that they don't have A MANAGER working or supervising. Ridiculous and appalling. The products are cheap too not worth the hassle or price. Advisors having given incorrect information making me go back and… Read Full Review

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★☆☆☆☆

“rude and unhelpful, appalling customer service”

Written on: 10/10/2012 by sharon9 (1 review written)

I've bought clothes from Monsoon for years, and really love their products. However, this summer I bought a top that literally disintegrated! The fabric around the neck and cuffs completely frayed after just a few wears. You'd think with an item that was so obviously faulty, it would be straightforward to get a refund. Not so. I emailed customer services and sent a photo to back up my complaint. After two weeks I got a reply asking me to post the item back (and was told they would refund… Read Full Review

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Farahbx's Response to sharon9's Review

Written on: 13/10/2012

Tell me about it there stuff is always shoddy. I'm disgusted at the service. Apparently there's no managers on their online service couldn't resolve my query requested I email I refused as I now this will never get resolved.

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★☆☆☆☆

“Horrible customer service”

Written on: 04/10/2012

I have recently tried to buy my wedding dress from Monsoon and I was not impressed by the overall customer service. When in the shop no one helped me, they didn't even offer to give me the special bag that should come with it and I had to ask. When home I realised the dress was faulty, so I took it back and I had to order it online because the shop can't do it for you (why not, considering a lot of respectable chains do it?). I am still waiting for my dress, the website is not working properly… Read Full Review

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★★☆☆☆

“Monsoon not working”

Written on: 14/09/2012

I have tried several times to place an online order with Monsoon. The payment will not process, even when I try with a different payment card. I have tried telephoning, but I am left waiting ages for a customer advisor. I have not had an adequate email response and am left wondering if Monsoon/Accessorize are running into difficulties… Read Full Review

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★☆☆☆☆

“refusing return of faulty item”

Written on: 11/09/2012 by disgustedwithmonsoon (1 review written)

I cannot begin to explain how appalled I am with Monsoon. I have shopped with them for years and love their clothes shoes bags the lot. Bought a pair of leather black ballet pumps from them and they stained my feet. Not a little - they stained by feet jet black. I took them back to be told very abruptly that they would not take a "used" item back. I had with me the photographs and they laughed at me and dismissed it. Beyond rude the way I was treated in store. I then lodged a complaint with… Read Full Review

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123Consumer's Response to disgustedwithmonsoon's Review

Written on: 06/07/2013

This happened to me too. I bought navy shoes from Monsoon and they stained the bottom of my feet and cut into my heel on the first wear so badly that my heels were bleeding. They were so badly damaged with one wear I thought it would be impossible to even try and return them.

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★☆☆☆☆

“Shoddy”

Written on: 03/09/2012

I have ordered a bag and a necklace online for next day delivery, still haven't received a confirmation email and they have taken the funds out of my account! This is terrible service. I spoke to customer services and they just told me that I haddnt placed the order, great! I'm totally peed off! AVOID IF YOU CAN!!!… Read Full Review

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★☆☆☆☆

“Terrible service overall.”

Written on: 30/07/2012 by Jenesequa (4 reviews written)

I ordered a dress in the sale on 15/07/12, didn't get an order acknowledgement email (fishy?). 2 days later I received an email to notify me that they have dispatched the dress. I waited until the 26th to email them that I have no received it. The automatic response was that they strive to respond within 7 days. At this rate, I wouldn't be able to hear of anything until next month. What a complete joke. Unfortunately I would not be able to comment on the quality and design of the dress since… Read Full Review

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★★★★☆

“I love Monsoon”

Written on: 24/07/2012 by KatieWebster (5 reviews written)

I'm really surprised by the bad reviews for Monsoon. I have been going thtere for years and only have good things to say about them. Their clothes are quirky, but not weird and you can get just about everything you need. I now have many many Monsoon pieces in my wardrobe and in some respects they are part of my unique "style" - I don't thing you could find Monsoon pieces in other shops (which is what keeps me going back) and for the most part they don't really date - which means you can get a… Read Full Review

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★☆☆☆☆

“Website Malfunctioning/ Terrible Customer Service!...”

Written on: 12/07/2012

I always liked shopping at Monsoon but since living away from the country for years and returning it seems to have gone downhill. My local store (Bromley)doesn't hold too much stock and whenever I go in there the staff barely acknowledge you and have loud conversations about their private lives, the service is quite cold as well. Not really what you would expect. I found I needed to order online in the sale as many items were not in the store...what a mistake that was! I was ages on the site… Read Full Review

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★☆☆☆☆

“On-line service - good at delivery terrible at giving...”

Written on: 16/06/2012

I have used Monsoon on-line now on 3 separate occasions. First time I had to chase my refund. Second time I returned goods instore thinking it would get round the refund issue but the stores are not geared up to return on-line clothing Third time spent £995 on wedding dresses, they were returned via call and collect on 28th May and arrived at the depot on 31st May - today is 16th June - still no refund!! I shouldn't bother really… Read Full Review

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★☆☆☆☆

“Rubbish (literally) courier + online shopping experience”

Written on: 12/03/2012

After ordering some goods online, Hermes the courier company left parcel in a 'secure place' - on top of a communal rubbish bin! I waited for over the 7 working days period for my parcel to arrive from Monsoon, I sent an email to enquire as to it's whereabouts, waited 3 days for a reply and was given a tracking number which stated it had been delivered and left in a secure place, but Hermes would not deal with me directly. Back to Monsoon on a premium number rather than waiting another 3 days… Read Full Review

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Knowyourrights's Comment

Written on: 01/04/2012

So, really, the problem is the courier, not Monsoon. it is the courier that should have reimbursed you. The problem is, I find it's the drivers of those services that have the wrong attitude. It's a shame you've had a bad experience as I've never had problems ordering from the site, and I love the clothes. I feel gorgeous in them. Don't let one bad experience put you off (You wouldn't stop eating chocolate if you found a solitary nut in a fruit bar :))

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Barristerlondon's Comment

Written on: 01/09/2012

I think you're right not to listen Knowyourrights' which is a laughable name because s/he clearly knows nothing. The courier is not the one to reimburse the recipient because its' contract is not with the purchaser. The courier's contract is with Monsoon. That is why it was also entitled to refuse to deal with Guest direct. Barrister, London.

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Knowyourrights's Comment

Written on: 03/04/2012

:) my family is in the confectionary business. Take care

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Foxyd's Comment

Written on: 02/04/2012

Please ignore the comments below which are IMHO probably from an employee of Monsoon. I am not just complaining about the courier, I was treated abominably by Monsoon customer services and had to wait several days for a response from them. I have now received my BT bill which catalogues the charges I incurred ringing their customer services department premium line. I also had to ring back to remind them they had promised to send me a voucher which was not forthcoming. I am sure that they must be inundated with complaints caused by using such an unprofessional courier company and they need to take responsiblilty for this shambolic service. My contract is with them not the courier so get your facts right. I had been buying clothes at Monsoon for the last 20 years but the last few years have noticed a significant drop in standards. I would rather spend more money on clothes which last and with a company who values their customers. Sorry if your comments have backfired 'knowyourrights' Keep indulging in chocolates by all means - and for all those with nut allergies out there it's a good job you're not in the confectionary business.

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★★☆☆☆

“shop assistants can't do basic job”

Written on: 04/01/2012

I visited the Monsoon shop at Victoria station on 3 Jan. 2012. It took me 1 hr + to buy 3 pairs of trousers. This was because there is only 1 fitting room for a shop located in one of the busiest stations in the country, so each of the 3 times I wanted to try some clothes I had to queau for a long time. The carpet in the fitting room was threadbare and dirty. I decided to buy 2 pairs of trousers, and as I had my hands full and wanted to try on some more clothes, I asked one of the 6 shop… Read Full Review

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