Monsoon Reviews

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★★☆☆☆
1.8 / 5
21% of users recommend this
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Monsoon

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★★★☆☆

“Issues with 100percent viscose top shrinking”

Written on: 22/09/2013

Purchased a lovely size 10 Melody Patch top size 10 from local branch of Monsoon for £45. Upon washing on a delicate setting it shrank by 2 inches in length, width and sleeves. Took top back to store just to measure up against a size 10 which they didnt have so used a size 8 as a guide, it was a lot smaller than that as well. Have no issues with service or staff they were very good, infact went out of their way to help. Unable to get another size 10 they let me have the size 8 as this was… Read Full Review

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★★★☆☆

“Nice quality but please do a petite range!”

Written on: 04/09/2013 by abcde1111 (1 review written)

I ordered a dress from Monsoon for a friend's wedding this weekend. Its a lovely quality fabric (so it should be for £100) but its just too long! In the photo of the dress on monsoon's website the dress comes to just above the knee. However, when I put it on it sits way below the knee. This is partially due to my height which is why I have given three stars but just a word of warning if you're a bit on the short side like me! Monsoon, please make a petite range. With the average woman… Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 28/08/2013

After visiting a store and having bad service - this was then reported to Head office where I received even worse service from Sammy in Head office - patronising, rude condescending manner who likes to speak to her customers like dirt which is a shame considering she's meant to be there to alleviate / resolve and assist with complaints I wouldn't recommend contacting them to anyone who likes to be treated as an equal or a grown up… Read Full Review

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★★★★★

“Bridesmaid shoes”

Written on: 03/08/2013

Fantastic service in Huddersfield and White Rose! Needed 4 pairs of shoes with 3 weeks to go to the big day. There were 3 pairs exactly what i wanted and correct sizes in Huddersfield so not sure what to do I spoke to an assistant who immediately offered to trawl round to see if the elusive 4th pair was available in any store within reasonable distance. Success, I only needed to travel to White Rose and collect them. Went the following day and another part of my wedding preparations complete!… Read Full Review

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★☆☆☆☆

“Worst customer services ever!....No response after 14...”

Written on: 01/08/2013 by ishoponline (1 review written)

I placed an order online, had not received within 5 days despite being shown as dispatched online, checked tracking provided by delivery service...stated 'delivered to safe place'.....not sure where this safe place is as I have no idea!! Phoned customer services....after 5 mins of recorded messages it says to try emailing....which I did....auto reply states will endeavour to respond within 7 days....I have been through this procedure 4 times now....and can you believe it...still no response!!!… Read Full Review

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Meldw1's Response to ishoponline's Review

Written on: 17/01/2014

Hi i have the same issue only items that were meant to be included in a delivery were not. Emails upon emails have been sent along with letters enclosed with returns to their return dept and still nothing. May i ask what was your outcome?

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★☆☆☆☆

“Delivery of wrong size and faulty item - No communication”

Written on: 20/07/2013

Just spend half a day in paypal resolution centre trying to sort out a refund. The sandals my daughter bought were out of stock so it was impossible to find the URL number... Paypal refused to process my request without the number. Previously I phoned 2x to sort out problem with a) wrong size and b) ankle strap not just having sufficient holes punched in but also not long enough to fit around ankle. I was put on hold each time and after 10 mins cut off. I mailed 10 days ago and apart from the… Read Full Review

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★★☆☆☆

“Nervous after reading reviews”

Written on: 15/07/2013 by Shoppermama (1 review written)

I ordered a dress online from monsoon in size 12. I paid with an overseas credit card as the website clearly states they will not debit my card until the item has been dispatched. Anyways they charged my card the day I ordered the item and 5 days later I got a dispatch message saying this dress is not in stock so has been cancelled. I checked my credit card statement to see if a refund had been processed but nothing there. I called up customer service and waited 20mins for someone to answer the… Read Full Review

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★☆☆☆☆

“Terrible customer care”

Written on: 02/07/2013

Staff in altrincham monsoon store in cheshire discriminate between customers and make you feel uncomfortable. Head office were not interested in tackling their staffs terrible attitude… Read Full Review

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★☆☆☆☆

“Poor online customer service”

Written on: 09/04/2013

Very poor - failed to resolve problem with order and took days to get back to me. Won't buy online again. Shame as clothes v nice… Read Full Review

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★☆☆☆☆

“DELIVERY ISSUES”

Written on: 23/03/2013

I ordered a cardigan from Monsoon a day or so later I received an email to say that it had been dispatched.... 11 days later I called Customer Care to ask for more info (tracking details etc) I was told that unfortunately because the item is being sent to Belgium there are no tracking details, I find this very strange?? I was also told that it clearly states on the website that delivery can take up to 30 days, and that if the item does not arrive within that time I can then ask for a refund or… Read Full Review

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★☆☆☆☆

“awful customer care ”

Written on: 18/03/2013 by janeelf (2 reviews written)

I tried to buy two girls dresses online I found in the sale for a wedding I as I was trying to pay and after my payment taken I didn't get an email as I have on other sites I have bought items from so I checked my bank and the money had been taken so I called the customer care and spoke to a man who was not very helpful so requested to talk to a manager a lady came on the phone and I explained what had had happened she said I should try the transaction again this didn't work I was on the phone… Read Full Review

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★☆☆☆☆

“REWARD CARD RIPOFF”

Written on: 08/03/2013

I feel I have been conned by the Monsoon Reward card scheme! I've been shopping in Monsoon for years, usually purchasing sale items as full price are a bit expensive. In November 2011, I was asked to join the Reward Card scheme. It sounded a bit like the Boots Advantage card ie. for every pound you spend you earn a point and as the points add up you can use them as discount on a future purchase. It sounded like a good idea so I signed up. Soon afterwards my card arrived in the post and I set to… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 20/02/2013 by Pigtails (1 review written)

I saved a coat that was in the sale at a monsoon store, I then travelled to collect the coat. When at the cashier paying another lady Came in saying the coat I was about to purchess was hers as she had also Saved it. I argued that no deposit had been paid by either party however because the manager Could not remember me saving it she told me I could not buy it. I was not only annoyed but also Embarrassed. In the end I left the shop and will never return! You do not expect this kind of treatment… Read Full Review

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★☆☆☆☆

“Poor customer service and VERY poor on-line store”

Written on: 04/12/2012

Been given a gift card as a present, I tried to purchase few products on-line only to find out that gift cards CANNOT be used for on-line purchases. I then called the customer service and were told there would be no way I could use it on-line/over the telephone at all. I suggested if it would be possible to transfer the balance as points toward a reward card and was told to call the reward card centre, who then told me to call the Monsoon customer service back.... as naturally they are two… Read Full Review

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★☆☆☆☆

“Arrogant staff at store”

Written on: 01/12/2012

I bought shoes for my daughter costing only 22 pounds.My daughter did not like it, so I went to return it at Hemel Hempstead store. Unfortunately I did not have the card which I used to pay the bill.Lady at the till refused to take it back and told me to come back with the same card or take something else. I tried to reason with her that she should give me a gift card which I could use later for shopping with them. I certainly did not want to come back for 22 pound refund, spending 1 hour of my… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 13/10/2012 by Farahbx (1 review written)

I found the customer service rubbish, advisor terminated my calls severall times without answer the online customer service line advisor stated there was NO MANAGER available. I don't now how they run the business as they clearly have no customer skills. And I don't believe for a second that they don't have A MANAGER working or supervising. Ridiculous and appalling. The products are cheap too not worth the hassle or price. Advisors having given incorrect information making me go back and… Read Full Review

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★☆☆☆☆

“rude and unhelpful, appalling customer service”

Written on: 10/10/2012 by sharon9 (1 review written)

I've bought clothes from Monsoon for years, and really love their products. However, this summer I bought a top that literally disintegrated! The fabric around the neck and cuffs completely frayed after just a few wears. You'd think with an item that was so obviously faulty, it would be straightforward to get a refund. Not so. I emailed customer services and sent a photo to back up my complaint. After two weeks I got a reply asking me to post the item back (and was told they would refund… Read Full Review

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Farahbx's Response to sharon9's Review

Written on: 13/10/2012

Tell me about it there stuff is always shoddy. I'm disgusted at the service. Apparently there's no managers on their online service couldn't resolve my query requested I email I refused as I now this will never get resolved.

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★☆☆☆☆

“Horrible customer service”

Written on: 04/10/2012

I have recently tried to buy my wedding dress from Monsoon and I was not impressed by the overall customer service. When in the shop no one helped me, they didn't even offer to give me the special bag that should come with it and I had to ask. When home I realised the dress was faulty, so I took it back and I had to order it online because the shop can't do it for you (why not, considering a lot of respectable chains do it?). I am still waiting for my dress, the website is not working properly… Read Full Review

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★★☆☆☆

“Monsoon not working”

Written on: 14/09/2012

I have tried several times to place an online order with Monsoon. The payment will not process, even when I try with a different payment card. I have tried telephoning, but I am left waiting ages for a customer advisor. I have not had an adequate email response and am left wondering if Monsoon/Accessorize are running into difficulties… Read Full Review

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★☆☆☆☆

“refusing return of faulty item”

Written on: 11/09/2012 by disgustedwithmonsoon (1 review written)

I cannot begin to explain how appalled I am with Monsoon. I have shopped with them for years and love their clothes shoes bags the lot. Bought a pair of leather black ballet pumps from them and they stained my feet. Not a little - they stained by feet jet black. I took them back to be told very abruptly that they would not take a "used" item back. I had with me the photographs and they laughed at me and dismissed it. Beyond rude the way I was treated in store. I then lodged a complaint with… Read Full Review

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123Consumer's Response to disgustedwithmonsoon's Review

Written on: 06/07/2013

This happened to me too. I bought navy shoes from Monsoon and they stained the bottom of my feet and cut into my heel on the first wear so badly that my heels were bleeding. They were so badly damaged with one wear I thought it would be impossible to even try and return them.

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