Sainsburys Reviews

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★★☆☆☆
2.0 / 5
26% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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★☆☆☆☆

“once again, our shopping has been delivered with a...”

Written on: 29/02/2012 by jamesclark27 (1 review written)

once again, our shopping has been delivered with a large number of the goods still in the van. our order this time included 14.50 of savings from the previous order which was late and missing lots of the order. we subsequently had to wait up to recieve the rest of the goods. we would have checked but the driver refused to bring the delivery up the stairs as the lift had broken, so I had to carry it. once we rang the call centre the operator said they were trying to contact the driver but… Read Full Review

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★☆☆☆☆

“Awful awful awful”

Written on: 10/02/2012 by unhappysharon (1 review written)

i ordered a chair to be delivered for a room i was decorating. Wanted the room complete as a surprise for someones' return from holiday, so ordered and paid £5 for specific delivery time...7-12pm on a Friday. Woke up at 6.30 on the Friday to make sure I wouldnt miss the delivery, waited, waited and at 12pm no chair :( called customer services who told me they were running 1 and a half hours late (thanks for telling me...you had my number!!) and refunded delivery charge. 1 and a half hours… Read Full Review

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★☆☆☆☆

“Dreadful Customer Services ”

Written on: 22/01/2012

Customer services? They don't know understand the concept at Sainsbury's. I had a health assessment in the store and was told to meet the assessor at the customer services counter. I reported on time and was told to wait. Customer services was busy but that was no excuse for no one getting back to me to let me know what was going on. After 20 minutes I spoke to another assistant who was just as unfriendly but at least she put me in contact with who I wanted. What has happened to Sainsbury's -… Read Full Review

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★★☆☆☆

“Don't believe Sainburys' guarantees”

Written on: 13/01/2012 by AndyRo (1 review written)

We bought a Breville hand blender. After a few months it failed. We had not kept the ( weekly shopping!!) receipt but we had proof of purchase per Sale of Goods Act. Store wanted all packaging and receipt returned with item to even consider a replacement and only then if they had the same model in stock. Sailsbury's… Read Full Review

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★☆☆☆☆

“Sainsburys delivery vehicles”

Written on: 08/01/2012 by jasperjacks (1 review written)

When delivering to nearby houses, their vans constantly block my drive! I am fed up to the back teeth with them and have complained to Sainsburys three times but it still continues. They don't seem aware of the bad publicity this generates. Asda vehicles never do this… Read Full Review

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Guest's Response to jasperjacks's Review

Written on: 27/03/2012

I'm an online driver for Sainbury's. We get 6 minutes allocated to complete most customer's delivery. Your drive is blocked for SIX WHOLE MINUTES?! What a catastrophic impact this must have on your life. Next time it happens, you should call 999.

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Pullenuk's Response to jasperjacks's Review

Written on: 19/05/2012

24 hours a day and you are worried about a delivery van who won't be there for very long blocking your drive for a little while.

Clearly you live on a road that is very difficult to park, maybe the van should park in the middle of the road near your "space" and when the entire street moans the driver will point the finger at you for moaning the van borrowing the space for a few minutes.

By the way, you don't own the road pass your drive.

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★☆☆☆☆

“Terrible is the word! I ordered a Vax cleaner and have...”

Written on: 25/12/2011 by UkImpartinfo (5 reviews written)

Terrible is the word! I ordered a Vax cleaner and have not recieved it, and some 4 weeks later, no refund either, as promised. Do not shop online with Sainsbury's, their customer service is second to none - in a list of the worst! More to follow… Read Full Review

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★★★★★

“The right size for me”

Written on: 03/12/2011

What I like about this Sainsbury is that it's the right size - not too big and not too small. It has everything I need for day to day shopping. The meat is good, milk products as well… Read Full Review

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Jasperjacks's Comment

Written on: 08/01/2012

The meat is often NOT good in my local store (Arnold, Nottingham) as it is frequently past its sell-by date!

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★☆☆☆☆

“how to alienate customers”

Written on: 24/11/2011 by mrrog (2 reviews written)

I was looking at an Acer 5742 about two weeks ago when it was up for £350, good value, low and behold they took it down for a week then put it back up at £400 and had the cheek to call it 'great value', just in time for christmas, a real lesson in how to alienate customers, never mind that they can never seem to keep their shelves stocked, and their clothing line is a joke compared to even Asda… Read Full Review

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Pullenuk's Response to mrrog's Review

Written on: 19/05/2012

Computers at this price won't last anyway, £350 is a waste of money.

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★★★☆☆

“Bad cashier service ”

Written on: 19/11/2011

My only gripe is that today while shopping the cashier at the hill was hurrying me up so much that I left my St Agur, though I paid for it. It;s ridiculous. Wait until the customer finishes packing before you start cashing in the next one!… Read Full Review

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★★☆☆☆

“What's happened to Sainsburys?”

Written on: 06/11/2011

I used to love Sainsburys. It was the only place I'd shop and I'd actually shop there happily. But this last year it has gotten so bad both in service and quality! Every time I go there they're sold out of the products I need, cant be bothered to go check in the back, and then they give me random days for when they'll have more. I go back on those days and still no stock! They stopped selling so many things I like and when I ask about them they LIE and make up stupid excuses like the… Read Full Review

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★☆☆☆☆

“On line shopping, what a rip off”

Written on: 03/11/2011

Ordered and checked out on Monday night, purchased 6 bottles of wine, all on buy 2 for £10, 2 bottles of spirits, both on offer for £14. Arranged for delivery Thursday on check out. Shopping arrived (10 minutes out of delivery slot) and found i had been charged full price for everything, so paid approx £30 more than expected. I rang the Customer services team and was told the offers ended on Wednesday, and i should have clicked on each item to see when the offers ended. I can change my… Read Full Review

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Pullenuk's Comment

Written on: 19/05/2012

It tells you on every item and every page of an offer that "must be delivered by....etc etc"

So customer services is correct, and you are wrong.

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★☆☆☆☆

“Pre-ordering an item from Sainsbury Entertainment”

Written on: 30/10/2011 by jamiepaul1 (1 review written)

I ordered 'Sons of Anarchy' box set 1-3 in september, as it was due out on 10/10/11. I had recieved a confirmation about my order which was reassuring that everything was ok, and the item will get to me in a few days after release date. On the 12th, I recieved an e-mail stating that the item had 'gone out of stock'. I was not best pleased, as I had pre-ordered it. I re-ordered it on the 24th of this month. Just recieved an e-mail last night stating that it had 'gone out of stock' again!!! I… Read Full Review

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★★★★★

“pre order at sainsburys”

Written on: 20/10/2011 by zerog (1 review written)

Reviews for sainsbruys were tererble so i was a bit aprehensive pre ordering batman arkham city but they had a 20% off code so it was the cheapest way to get the game it only cost me £30.89 so i took the plunge and pre orederd it that was yesterday 19 th oct and got an email today its been sent im very impressed hopefully it will come tomrrow… Read Full Review

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★★☆☆☆

“Customer loyalty taken for granted”

Written on: 12/10/2011

Shop layout fine but looks a bit grubby in places. Staff ignorant and only interested in chatting amongst themselves, customers made to feel like an inconvenience. Kiosk always busy but understaffed. Checkout staff lacking in intelligence, common sense and friendliness. The fresh butcher meat department is a disgrace, always running out of stock and what is available is of very low quality. Sainburys market themselves as a high quality supermarket, but in tough economic times, customers won't… Read Full Review

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★★★☆☆

“Beware of the Substitued Item!!!”

Written on: 12/09/2011

Beware of the Substitued Item!!! Tesco offers you the alternative at the same price as the one ordered. NOT SO WITH SAINSBURYS. The A4 sheet which shows the alternative item shows the original item price and "see receipt" for the substituted item. HMMMM! I was done... Fisrt time to use the Sainsburys Online for Groceries. Not as well laid out as Tesco but I am a more regular user of the latter. Easy enough to book delivery slot (1 hour slots, pretty good if you cannot be in for 2 hours on… Read Full Review

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★☆☆☆☆

“Zero for customer care”

Written on: 12/09/2011

Tried to buy a cooker...mislead re. recycling...took 5 days to refund. All very tedious but what I object to is writing to the customer care team and not getting a reply - absolutely useless… Read Full Review

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★☆☆☆☆

“on-line shopping disappointment”

Written on: 31/08/2011

I've been shopping on-line with Sainsbury's for about ten years, probably more. Before going on holiday I placed an order for delivery the day after I returned from holiday. I ordered 3 bottles of wine which was on special offer i.e. 3 for £12. Sainsbury's sent me a confirmation email saying I would be charged £12 but I was surprised to see they charged me £8.99 a bottle when the wine was delivered. I complained and was told the offer expired the day I got back from holiday. I'm now… Read Full Review

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★☆☆☆☆

“does exactly what it says on the tin, only it doesn't”

Written on: 14/08/2011

well, I write this review after 2 frustrating experiences with Sainsburys on-line ordering. I put the first experience down to my status as a learner. However, as a seasoned Ocado user, it's clear that Sainsburys have a long way to go before I will return for a third time. The initial process is simple enough, register, book a slot, choose your goods and your done. However, adding goods at a later time - forget it. First thing to note, if you do choose to add something, you will… Read Full Review

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★★☆☆☆

“Review on service”

Written on: 11/08/2011

I have been using the store very frequently for my weekly food shopping spending around 150 pounds each week. I was extremely disappointed with the poor service. Staff at the check out just watched me pile up my goods without helping. Interestingly they would always ask if I need help with my packing if I only purchased a few items. But when help was really needed, they didn't even ask. They would just watch as the tilt became fuller and things fall off without offering any assistance. When I… Read Full Review

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★★★★★

“I am most impressed and will 100 per cent use again,...”

Written on: 23/05/2011

I am most impressed and will 100 per cent use again, just so easy.
My first time shopping on line with Sainsburys.I got an online £10 voucher so it only cost me £42's. I put my order in early hours about 1am,Saturday morning.I went to bed and when I got up I had a text saying my goods would be delivered by Tuesday.On Monday I received s text giving me a time slot in which my goods would arrive that day (the Monday).I was very pleased.Items arrived within the time slot and the goods were well… Read Full Review

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