Sainsburys Reviews

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★★☆☆☆
2.0 / 5
27% of users recommend this
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  • Quality of service

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★☆☆☆☆

“Don't bother”

Written on: 21/11/2012

Half of order supplied differently to displayed on website (not even substitutes). Customer services spent 11 minutes apologising but were unwilling to do anything about it. Now have to wait for a telephone call from the store manager tomorrow - bet that doesn't happen. The driver was very courteous but insisted on bringing delivery into the house despite protests and ended up treading a lot of mud into a new cream carpet. Looks like I will now be spending time tomorrow sorting out the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 20/11/2012 by MikeChristchurchDorset (1 review written)

On 12/10 2012 I purchased a Techlink B3B Bench Corner TV Stand £99.99. After a long wait, it did not arrive, and there was no contact from Sainsburys. After a ridiculous amount of hassle and phone calls, a TV Corner Unit eventually arrived. This was the second one that they had "apparently" sent, and this particular delay was because they had to carry out an "investigation" into the whereabouts of the first one. SAINSBURYS MADE ME FEEL LIKE IT WAS MY FAULT, when the truth was that the first… Read Full Review

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★☆☆☆☆

“Beware - gone off food in home delivery!”

Written on: 14/11/2012

Last week I received chicken in my home delivery order that had passed the use by date and this week I received yoghurts in my home delivery order that were passed the use by date - I think this might be illegal! I then spent 30 minutes on the phone to customer services getting a refund....might as well have gone shopping myself! Seriously unimpressed… Read Full Review

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★☆☆☆☆

“Avoid at all cost go to other online store ”

Written on: 10/11/2012 by Tata1 (1 review written)

Ordered half price and promotional items, received products a week later as planed for a party but !!!!!!!!! at a full prise. Just lost £120!!!!! I am very angry and terribly disappointed. Don't waist your time Will shop my bargains at Waitrose Tescos or Morison's, they never let me down… Read Full Review

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★☆☆☆☆

“What a waste of time and effort!!!”

Written on: 01/11/2012

Shopped online, champagne on offer, but sent it back when it arrived, evidently between me ordering it and it arriving the 25% discount for buying 6 bottles 'disappeared' as did the £10 first order discount. I found the site laborious and might as well have spent my time watching paint dry. The complaints ooops 'customer service' dept. was useless and Jason couldn't have cared less! Shame there is not a no stars category… Read Full Review

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★☆☆☆☆

“SCAM HAPPENS HERE”

Written on: 31/10/2012 by SANABABEETS (2 reviews written)

My account was used at your store in Islington on 10/28 or 10/29 and $284.55 was withdrawn from my account. My account has since been closed but I wanted to inform you of the activity that has occurred. I have disputed the charges. It appears to have been withdrawn at an ATM in your store. PS I LIVE IN HAWAII AND HAVE NEVER BEEN THERE… Read Full Review

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★☆☆☆☆

“What Service!!”

Written on: 28/10/2012 by FredCustard (1 review written)

First experience of online shopping with Sainsbury (and last). Site not very user friendly -order placed on Monday for delivery following Sunday. Two hours before delivery my wife receives a 'terse' call saying that wines ordered were not available and no delivery would be made. Fine Sainsbury's why tell me at the last minute and be so abrupt when questioned about this....you are in a competive marketplace and you will not be seeing any more custom from this household… Read Full Review

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★☆☆☆☆

“Not fresh Produce”

Written on: 19/10/2012 by stus (1 review written)

I shopped online with Sansbury for the first time as we live in a rural area , I believed what I would save shopping online would make up the price difference as we have always felt that they are more expensive than the others though their produce is always fresh and seemed better. When my shopping arrived the driver was polite and courteous good start. He explained the what had been sustituted and an item with a short shelve life. I had happened to go to the store the previous day as I needed… Read Full Review

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★☆☆☆☆

“RACIST STAFF!!”

Written on: 15/10/2012 by UnhappyClient26 (5 reviews written)

The rude woman at the till was a racist to me because I wasn't British and told me I could not buy a small bottle of Baileys (and a trolley full of food, even though I'm 26, BECAUSE I DIDN'T HAVE A BRITISH ID..She wouldn't accept my Spanish ID either for no reason. So according to her only British people are allowed to buy alcohol in this country! I told her to call her manager, she refused & called another stupid woman at the till IMPERSONATING a manager. Never shopped there since… Read Full Review

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★☆☆☆☆

“Poor staff attitude.”

Written on: 10/10/2012

We have 5 Sainsbury's in our local area. All are dirty, have appalling staff attitudes, empty shelves lack of pricing on the shelf channels (illegal) sell food way beyond its sell by date and act as if they are above the law. In particular the filling station at Bell Green, Sydenham, London SE26 seems to serve short measure. 60 litres bought there when my car is down to a quarter of a tank only ever takes the gauge and trip computer to the 3/4 mark where at the local Shell station it fills… Read Full Review

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★★★★★

“Saving was passed on”

Written on: 02/10/2012 by Munim (1 review written)

was looking to buy Fifa 13 for ps3 but had never pre-ordered anything in my life. shopped around for the best price and found sainsburys had the best price using a discount code found on-line (£35). Didn't hesitate to order as this was a giant organisation was ordering from. two days before the game was due to be i found that they had reduced the normal price to £35 which realy annoyed me (because i made an effort to look for the code) but i was still happy about the price i got. the game… Read Full Review

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★☆☆☆☆

“First and last experience of Sainsburys online shop”

Written on: 01/10/2012

Firstly I found the website un-user friendly, it wouldn't show your discounts until you had chosen a delivery slot. My delivery arrived on time but with numberous substitutions which were much more expensive than the products I had chosen and Sainsburys do not match the offer price of the item which they were unable to provide unlike Ocado. Some items were shown as not available with no substitution and other substitutions were of no use what so ever so I refused these. I now still have to… Read Full Review

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★☆☆☆☆

“sainsburys bentley bridge wednesfiled wolverhampton”

Written on: 21/09/2012 by truthbetold (1 review written)

awful shopping experience sainsburys are not known for good value but this store must have the rudest staff in the company private conversations between themselves on the checkouts whilst scanning items store is cold the carpark has just been extended dont know why when you cant get served in there have the habit of closing tills when 2 people have been stood in front and been served best thing about the store is the exit … Read Full Review

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★☆☆☆☆

“Rudeless staff”

Written on: 15/09/2012 by ashmod2012 (1 review written)

Sainsbury 's staff are very useless and rude and have no customer service. They dont have any respect for customer expecially the sainsbury's in newbury park,ilford. never go there as they will spoil your day and give you a bad experience. Highly not recommended and they sell lots of products which run out expiry date. Sometimes, their food have a bad smell due and water leaking from their fridge in stores… Read Full Review

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★☆☆☆☆

“Give the Maidenhead store a wide berth!!!”

Written on: 14/09/2012 by Dance75 (1 review written)

If you are looking for empty shelves, out of date food, long queues, poor management or shocking customer service then this is definitely the shop for you! After several fruitless emails to Justin King, I have moved to another supermarket. This store is absolutely disgraceful!… Read Full Review

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★★★★★

“Sainsbury's Looking after the customer”

Written on: 31/08/2012

clean & neat spacious aisles products are easy to reach everything is in stock ready prepared roasted chicken cuisine waiting to be devoured staff is helpful & friendly the affordability of products allows for consumers to repeat their shopping excursions a must for any one or family … Read Full Review

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★☆☆☆☆

“useless”

Written on: 22/08/2012

If uou ask to get your good delivered to your local sainsburys if its one of the smaller branches then they just cancel your order no reason given… Read Full Review

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★★★★★

“Great for online shopping”

Written on: 12/08/2012 by hilarybigm (2 reviews written)

I do my weekly shop online at sainsbury's every week and they deliever. I've been doing this for about 6 years and I've never had any problems, I've had the ocasicall thing missing but when I call up to say they always deduct the price from my bill or send out a substitute. I love having my shopping basket with all my favorites in it as it saves me time and all in need to add is my weekly extras. I'm always really happy with the service I get from Sainburys … Read Full Review

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★☆☆☆☆

“Terrible Company, Rude Staff and No Customer Care”

Written on: 02/08/2012

When I walk into Sainsbury's I feel demoralised. Compared to Tesco, Waitrose and the Co-operative there is just no care. They employ a large number of teenagers from my area (which is great) but the staff turnover is disgraceful, you see a new face every week. I look out for these things because I used to manage a store myself. It's because of this large turnover that they don't seem to care about the service they provide, which is then inflicted on us, the customers. When I'm trying to shop… Read Full Review

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★★★★★

“Best online service ever!”

Written on: 01/08/2012 by headjess (7 reviews written)

I do not currently own a car and have got into the habit of doing my weekly shop online. I use mysupermarket to compile my shopping list and find the best deals and overall price and then order accordingly. Now overall my shop always seems to be cheaper from Asda, however the quality of the fresh food and delivery service are not that great so I tried Saisniburys out. This worked out slightly more expensive but this on my opinion was well worth it. My fruit and veg was much nicer and there… Read Full Review

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