Sainsburys Reviews

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★★☆☆☆
2.0 / 5
201
26% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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★★★☆☆

“I am finding some low cost items are disapearing from...”

Written on: 18/02/2013

I am finding some low cost items are disapearing from sainsburys shelves. The standard cod liver oil capsuls and the 1 liter apple shampoo are no longer available. Have you noticed this trend. Is it to cinical to suggest that sainsburys are forcing us to pay more for similar items… Read Full Review

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★★☆☆☆

“Chocolate hearts”

Written on: 16/02/2013 by broonoag (1 review written)

I bought some Sainsbury Valentine Chocolate Hearts for our wee boys for Valentines Day. I tasted one and the chocolate was absolutely disgusting. Very disappointed, this has out me off buying Sainsbury's own branded sweets. We already avoid their cakes and baking as it is also poor quality… Read Full Review

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★☆☆☆☆

“No replacement, only refund”

Written on: 18/01/2013 by Georgieb3000 (1 review written)

I recently purchased a nexus 7 online from Sainsburys. Unfortunately the nexus was faulty so I called sainsburys customer service to arrange to have it picked up and to get a replacement sent to me...sounds simple. If only!! All the staff I spoke to were extremely indifferent and not at all helpful. I was told I had to send the faulty item back and I would then recieve a refund. I don't want a refund, I just want a replacement! It should be so easy but now I've got a delay of 5-7 days as… Read Full Review

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★☆☆☆☆

“Taste the staleness”

Written on: 17/01/2013

I picked up some TTD cookies from Dingles brach of Sainsburys (Queens road Clifton) about an hour ago (approx 8pm on 07/01/2013) and was thoroughly disappointed just now, when I opened back at home and found them to be very stale. They are clearly cookies from several days ago, re-packaged in today's bag. If this typical of this store, I dread to think what else takes place there. Needless to say, I will not be shopping there again. … Read Full Review

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★★☆☆☆

“Online shopping and collect in store”

Written on: 13/01/2013

I bought a microwave online and after collecting it in store, at home I realized there was no glass turntable and worst, a big indentation at the top of the microwave, the box didn't have a protection at the top. So, apparently their delivery quality is not the best. I got a refund and believe me, I will never use them again to buy this kind of products online.Is better if you buy in store and check all is fine before leaving… Read Full Review

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★★★☆☆

“Pricing okay but quality not top notch”

Written on: 12/01/2013 by EdwardsSelmore (2 reviews written)

I tend to have much food purchased from sainsburys but i find an issue with their quality. One thing I found an issue was the cookies. The sainsbury quality are much better then tesco by a mile off but there quality sainsbury products are not what they seem. At purchase they seem relatively fresh but after a day or 2 the food tends to become weak in substance. I believe that there quality needs to be improved. I would recommend their food but to a limited amount of people… Read Full Review

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★☆☆☆☆

“Slim pickings!”

Written on: 17/12/2012 by DJJB (1 review written)

Cant buy the things I usually get from the store online. Little choice apart from what they thing you should buy. Awful layout on webpages. Takes forever to find out they haven't got what I want. A pointless exercise in time-wasting. Eventually gave up. Never again!… Read Full Review

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★☆☆☆☆

“Very bad at stocking ”

Written on: 16/12/2012

I have now given up on Sainsburys completely. 9 times outer 10 they never have what I want even the basics! They replace exiting food with boring bland tastles food. Veg well in my local one is old and manky, the plastic store baskets are always very dirty where old food is stuck to the bottom its disgusting. I now try and avoid Sainsburys at all costs… Read Full Review

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Alwaysright's Comment

Written on: 28/12/2012

THE SAINSBURYS I no longer use ( they only try just before Christmas - that didn't used to be bad is appalling.
Don't try to complain, they set their mangy DOGS - so called security wimps on you, and actually blame you for daring to complain.
PROPER EDUCATED MANAGERS are never available !
THUMBS DOWN ALL ROUND.

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★☆☆☆☆

“I will never purchase from Sainsburys again”

Written on: 13/12/2012

I once believed Sainsburys valued its customers, but my expeireince with there carrier Yodel has convinced me that the opposite is true. It is impossible to contact Yodel over the phone. In my opinion any business that uses a carrier that is not contactable shows a disregard for its customers. Having now cancelled my order, I will never purchase another product from Sainbury either in store or online… Read Full Review

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★☆☆☆☆

“Complain and get sworn at!”

Written on: 06/12/2012

Spoke to Justine on the telephone at the Penge, London SE20. He claimed to be the store's deputy manager. While outlining my complaint he interrupted and said "F### off you idiot" Nice to know the age of customer service is alive and well and living at Sainsburys!… Read Full Review

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★★★★☆

“online shopping”

Written on: 03/12/2012

I've tried the online shopping in London, my first time. The service is really good, the driver was very kindly, helpful and he expained me everything about the service! I tried to give him a tip for his kindness and he refused, very professional guy. Only thing the website is too messy, I can't find easily my grocery Except this issue, everything was really good!… Read Full Review

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★☆☆☆☆

“Sainsbury's online grocery shopping, don't bother”

Written on: 01/12/2012 by matti_k (1 review written)

Key points: - extremely poor website design (difficult to place the order) - appalling customer service - unreliable delivery We used to shop with Tesco and they were much better than Sainsbury's, but we tired Sainsbury's because we thought the quality of products might be better there. We'd booked Sainsbury's grocery delivery for Saturday evening at 6 o'clock, that meant that we had planned our weekend around the grocery order. In addition to this we had spent 2 evenings during the week… Read Full Review

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★☆☆☆☆

“Sainsbury's online system is terrible”

Written on: 22/11/2012

I ordered some baby milk (8 cow gate about 50 pounds by using a 10 pounds voucher) last week as a first user. The delivery date was set to 18/11/2012. I waited for a whole night but nobody came and no any information. From Monday I started to contact the 08003281700, and was told somebody from store would call me back later. I waited but still nobody called me. This happened several times until Wednesday afternoon I insisted to hold the line for one hour to speak a manager from store. He cannot… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 21/11/2012

Half of order supplied differently to displayed on website (not even substitutes). Customer services spent 11 minutes apologising but were unwilling to do anything about it. Now have to wait for a telephone call from the store manager tomorrow - bet that doesn't happen. The driver was very courteous but insisted on bringing delivery into the house despite protests and ended up treading a lot of mud into a new cream carpet. Looks like I will now be spending time tomorrow sorting out the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 20/11/2012 by MikeChristchurchDorset (1 review written)

On 12/10 2012 I purchased a Techlink B3B Bench Corner TV Stand £99.99. After a long wait, it did not arrive, and there was no contact from Sainsburys. After a ridiculous amount of hassle and phone calls, a TV Corner Unit eventually arrived. This was the second one that they had "apparently" sent, and this particular delay was because they had to carry out an "investigation" into the whereabouts of the first one. SAINSBURYS MADE ME FEEL LIKE IT WAS MY FAULT, when the truth was that the first… Read Full Review

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★☆☆☆☆

“Beware - gone off food in home delivery!”

Written on: 14/11/2012

Last week I received chicken in my home delivery order that had passed the use by date and this week I received yoghurts in my home delivery order that were passed the use by date - I think this might be illegal! I then spent 30 minutes on the phone to customer services getting a refund....might as well have gone shopping myself! Seriously unimpressed… Read Full Review

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★☆☆☆☆

“Avoid at all cost go to other online store ”

Written on: 10/11/2012 by Tata1 (1 review written)

Ordered half price and promotional items, received products a week later as planed for a party but !!!!!!!!! at a full prise. Just lost £120!!!!! I am very angry and terribly disappointed. Don't waist your time Will shop my bargains at Waitrose Tescos or Morison's, they never let me down… Read Full Review

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★☆☆☆☆

“What a waste of time and effort!!!”

Written on: 01/11/2012

Shopped online, champagne on offer, but sent it back when it arrived, evidently between me ordering it and it arriving the 25% discount for buying 6 bottles 'disappeared' as did the £10 first order discount. I found the site laborious and might as well have spent my time watching paint dry. The complaints ooops 'customer service' dept. was useless and Jason couldn't have cared less! Shame there is not a no stars category… Read Full Review

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★☆☆☆☆

“SCAM HAPPENS HERE”

Written on: 31/10/2012 by SANABABEETS (2 reviews written)

My account was used at your store in Islington on 10/28 or 10/29 and $284.55 was withdrawn from my account. My account has since been closed but I wanted to inform you of the activity that has occurred. I have disputed the charges. It appears to have been withdrawn at an ATM in your store. PS I LIVE IN HAWAII AND HAVE NEVER BEEN THERE… Read Full Review

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★☆☆☆☆

“What Service!!”

Written on: 28/10/2012 by FredCustard (1 review written)

First experience of online shopping with Sainsbury (and last). Site not very user friendly -order placed on Monday for delivery following Sunday. Two hours before delivery my wife receives a 'terse' call saying that wines ordered were not available and no delivery would be made. Fine Sainsbury's why tell me at the last minute and be so abrupt when questioned about this....you are in a competive marketplace and you will not be seeing any more custom from this household… Read Full Review

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