Sainsburys Reviews

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★★☆☆☆
2.0 / 5
200
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  • Quality of service

  • Layout of shop

  • Value For Money

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★★★☆☆

“annoying salesman!”

Written on: 10/08/2013 by chrisd29 (1 review written)

whilst shoping in sainsburys I was approached by a young man asking me if I collected Nectar points - 'no thankyou' I replied He followed me and asked me again - ' No thank you' I replied He continued to follow me and asked me again - ' No thank you' I replied for the third time. When he said for the fourth time I replied 'now you are just being a prat!' He sarcastically wished me to 'have a nice day' and then stared and smiled at me around the store!!!!!!! What in Gods name is Sainsburys… Read Full Review

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★☆☆☆☆

“Let Down my Elderly relative”

Written on: 10/08/2013 by chessmachine (13 reviews written)

We bought a £300 plus TV for my chair bound mum in her nursing home and it stopped working in under 2 years. They CRUELLY would not fix it for her as it was over 1 year old - very hypocritical when you have to listen to how caring the company is on their recorded messages… Read Full Review

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★★★★☆

“Loyal customer”

Written on: 21/07/2013 by ChrissyS (7 reviews written)

I have used Sainsburys for many years for my main shop but must admit I do go to ASDA for some of my fruit and veg as I find their quality and prices a little better than Sainsburys. My only gripe with Sainsburys at the moment is that due to health reasons I have been doing my shop with them online and unable to take advantage of Brand Match. When shopping instore most weeks I would get a voucher for between £3 to £6 off my next shop. Since shopping online ive missed out on quite a lot of… Read Full Review

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★★★★☆

“Loyal customer”

Written on: 21/07/2013 by ChrissyS (7 reviews written)

I have used Sainsburys for many years for my main shop but must admit I do go to ASDA for some of my fruit and veg as I find their quality and prices a little better than Sainsburys. My only gripe with Sainsburys at the moment is that due to health reasons I have been doing my shop with them online and unable to take advantage of Brand Match. When shopping instore most weeks I would get a voucher for between £3 to £6 off my next shop. Since shopping online ive missed out on quite a lot of… Read Full Review

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★★★★☆

“Loyal customer”

Written on: 21/07/2013 by ChrissyS (7 reviews written)

I have used Sainsburys for many years for my main shop but must admit I do go to ASDA for some of my fruit and veg as I find their quality and prices a little better than Sainsburys. My only gripe with Sainsburys at the moment is that due to health reasons I have been doing my shop with them online and unable to take advantage of Brand Match. When shopping instore most weeks I would get a voucher for between £3 to £6 off my next shop. Since shopping online ive missed out on quite a lot of… Read Full Review

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★★★★★

“Customer of 30 years”

Written on: 29/06/2013

I like Sainsbury! I worked there thirty odd years ago as a student and have shopped there on and off for most of the time since. They were very good to me when I was young. They paid well and employed me for five years on and off during holidays. They even offered me a job when I finished education and I wonder how things might have turned out if I had stayed! I have always liked shopping there, which is odd when you think a supermarket is a supermarket is a supermarket. I believe they have… Read Full Review

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★☆☆☆☆

“MISSELLING”

Written on: 24/06/2013

The price for Sainsbury's Lamb Whole Leg (approx 2.24kg) was offer "Half price" on 24.06.2013. When I log in on 24.06.2013 to make my purchase online this offer disappear and I had to buy this item for the full price… Read Full Review

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Dronfx's Comment

Written on: 25/06/2013

SOLVED. Their price depends on delivery dates. If you order today and book your delivery in next two weeks your discount could expired.

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★☆☆☆☆

“gift card hell”

Written on: 14/06/2013

I had £85 in gift card vouchers filled up my trolley got to the till bagged up all my goods gave the vouchers to the women behind the till she scanned them then the check-out captain came along and said no i can not use all of my vouchers at the same time, whats the point of having bloody gift cards. And to top it all off he was rude… Read Full Review

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★☆☆☆☆

“Review in response to an online purchase.”

Written on: 28/05/2013 by peevedisanunderstatement (15 reviews written)

I'm not sure if there was somewhere else to post this so if so, feel free to move. I'm writing in response to a dvd boxset that i purchased from Sainsbury's online website. Not only did it take over 10 days for delivery despite being in stock and getting dispatched within a day, i wasn't actually warned it would take this long and speaking to people in the contact centre was like talking to a brick wall - completely uninformative. You also have to wait a ridiculously long time before you can… Read Full Review

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★☆☆☆☆

“inflexible and appalling customer service”

Written on: 18/05/2013

I have a £100 sainsbury's giftcard, and as I dont live anywhere near a sainsbury's store I decided to use it to buy an ipad. These appeared online but found that I coudnt use a Sainsburys gift card to purchase online. I then phoned sainsbury's and was advised that the nearest store had them in stock. So I made the 20 mile round trip to the store to find that they didnt have any in stock and had no idea if they would ever get any in stock. They gave me a number to call. I called… Read Full Review

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★★☆☆☆

“Don't bother to buy your vegetables here”

Written on: 08/05/2013

A trip across town to use a gift card took us to shop at an occasional venue. We had a substantial list of fresh vegetables to buy. Generally the prices were much higher that those we are used to (in fact I said to my husband, shall we put this all back and go to Asda?). Pears - £2.50 a small bag! Leeks - dehydrated and stale at £2.70 a kg. No honeydew melons, surely that is unheard of? Of course brand match told us we had saved lots, but then they bung their profits on the unbranded… Read Full Review

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★☆☆☆☆

“refused to sell at agreed price”

Written on: 07/05/2013 by djdriver10 (1 review written)

rang church st carlisle branch to enquire about a philips aquatouch plus shave. was told yes we have them in stock, i asked the price was told £59.95.. i asked are you sure its an aquatouch plus youve got?reply yes and the price is £59.95. i asked him to reserve one for me . he said he would put it behind customer service desk. i said thnx it is the philips aquatouch plus isnt it/ again he said yes and the price is £59.95. 30 minutes later i get to the store, go to the customer service desk… Read Full Review

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★☆☆☆☆

“Awful delivery service”

Written on: 02/05/2013 by Kopiteno1 (1 review written)

Last 8 orders 4 late 2 none at all Half my shopping Beckton Store manager lying to me about saying she called me. Shop elsewhere and save yourself the grief. Trust me… Read Full Review

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★★☆☆☆

“66% increase on 1 item!!”

Written on: 29/04/2013

I have been a loyal customer for over 20 years, but this all changed last week. I was astonished to notice that Strathmore Sparkling Water 1.5ltr price had increased from 51p to 85p in a week. How can they justify it!!!! I sent a complaint in and received a standard reply. So I will now shop elsewhere SIMPLE. … Read Full Review

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★★★★★

“Great quality and customer service”

Written on: 24/04/2013 by kalila (1 review written)

I have been using Sainsburys for on-line grocery shopping for a few years now and am usually very pleased with the overall service. The drivers are always courteous and as I am disabled they take the time to put my groceries within easy access for me. Their own products I have found to be far superior than Tescos or Asda even if they may be a few pence more I would rather have the quality.Their instore bakery organic bread and uncut multi seed is the best. They nearly always come within the 1… Read Full Review

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★★★★★

“Very good online shopping, a million times better than...”

Written on: 18/04/2013 by LoonyLin (1 review written)

i was surprised to see sainsburys havnt got a very good review on here. i can honestly say i have been using them for a couple of months and so have my family and havnt got no complaints. i have been very satisfied with the service, drivers are great, groceries spot on, substitutes rare but not much differance, only one occasion were my mothers online shop had the bread missing, but when i phoned customer services they were very polite and sorry and admitted that it was left on the van by… Read Full Review

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★★★☆☆

“Prices too high ”

Written on: 16/04/2013

I HAVE VISITED THE STORE ONLY LAST WEEK AND FOUND THAT THE PRICES ARE MUCH HIGHER THEN THE OTHER RETAILERS THAT I HAVE VISTED RECENTLY,I FIND THIS QUITE APPAULING AS SAINSBURY'S ARE MEANT TO BE THE LOWEST PRICED CONVENIENCE STORE. I AM UPSET ABOUT THIS AND I SHALL BE DEBATING WHETHER TO VISIT AGAIN. OVERALL, I THINK YOU SHOULD THINK ABOUT YOUR PRICING STRATEGY AND MAYBE SOME DEALS TO GO WITH IT TO BRING IN MORE CUSTOMERS. I WILL VISIT AGAIN IN A COUPLE OF WEEKS TO SEE IF YOU HAVE LISTENED TO MY… Read Full Review

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★☆☆☆☆

“Sainsburys Local in Southfields”

Written on: 07/03/2013

The most shocking customer service I have received in sometime. Considering the economic climate one would think customer satisfaction and retention is crucial - NOT IN THIS STORE!!!!!!!! The arrogance and total disregard for customer requirements is just appalling. The other "different brand local shop" in the area knows how to treat customers!!… Read Full Review

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★★★☆☆

“Getting Worse.”

Written on: 01/03/2013 by Annoyedrumplestiltskin (1 review written)

Sainsburys has been loosing its way this past year. The products are of a poorer quality in some cases. ie Veg. Nuts and the new colour range Tinned products. They dont seem to be able to supply the consumer with a consistant supply, whats on the shelves one week is not available the next. Especially annoying if you have medical dietry needs. It great to know that you can see 199 different types of yogurt on the shelves when your looking for a simple Greek Style plain one and cant find it. I… Read Full Review

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★★★☆☆

“I am finding some low cost items are disapearing from...”

Written on: 18/02/2013

I am finding some low cost items are disapearing from sainsburys shelves. The standard cod liver oil capsuls and the 1 liter apple shampoo are no longer available. Have you noticed this trend. Is it to cinical to suggest that sainsburys are forcing us to pay more for similar items… Read Full Review

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