Sainsburys Reviews

Click here if this is your business
★★☆☆☆
2 / 5
26% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Sainsburys - Ask a question now

Media Gallery for Sainsburys

Sainsburys
Sainsburys

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Great quality and customer service”

Written on: 24/04/2013 by kalila (1 review written)

I have been using Sainsburys for on-line grocery shopping for a few years now and am usually very pleased with the overall service. The drivers are always courteous and as I am disabled they take the time to put my groceries within easy access for me. Their own products I have found to be far superior than Tescos or Asda even if they may be a few pence more I would rather have the quality.Their instore bakery organic bread and uncut multi seed is the best. They nearly always come within the 1… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very good online shopping, a million times better than...”

Written on: 18/04/2013 by LoonyLin (1 review written)

i was surprised to see sainsburys havnt got a very good review on here. i can honestly say i have been using them for a couple of months and so have my family and havnt got no complaints. i have been very satisfied with the service, drivers are great, groceries spot on, substitutes rare but not much differance, only one occasion were my mothers online shop had the bread missing, but when i phoned customer services they were very polite and sorry and admitted that it was left on the van by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Prices too high ”

Written on: 16/04/2013

I HAVE VISITED THE STORE ONLY LAST WEEK AND FOUND THAT THE PRICES ARE MUCH HIGHER THEN THE OTHER RETAILERS THAT I HAVE VISTED RECENTLY,I FIND THIS QUITE APPAULING AS SAINSBURY'S ARE MEANT TO BE THE LOWEST PRICED CONVENIENCE STORE. I AM UPSET ABOUT THIS AND I SHALL BE DEBATING WHETHER TO VISIT AGAIN. OVERALL, I THINK YOU SHOULD THINK ABOUT YOUR PRICING STRATEGY AND MAYBE SOME DEALS TO GO WITH IT TO BRING IN MORE CUSTOMERS. I WILL VISIT AGAIN IN A COUPLE OF WEEKS TO SEE IF YOU HAVE LISTENED TO MY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sainsburys Local in Southfields”

Written on: 07/03/2013

The most shocking customer service I have received in sometime. Considering the economic climate one would think customer satisfaction and retention is crucial - NOT IN THIS STORE!!!!!!!! The arrogance and total disregard for customer requirements is just appalling. The other "different brand local shop" in the area knows how to treat customers!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Getting Worse.”

Written on: 01/03/2013 by Annoyedrumplestiltskin (1 review written)

Sainsburys has been loosing its way this past year. The products are of a poorer quality in some cases. ie Veg. Nuts and the new colour range Tinned products. They dont seem to be able to supply the consumer with a consistant supply, whats on the shelves one week is not available the next. Especially annoying if you have medical dietry needs. It great to know that you can see 199 different types of yogurt on the shelves when your looking for a simple Greek Style plain one and cant find it. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“I am finding some low cost items are disapearing from...”

Written on: 18/02/2013

I am finding some low cost items are disapearing from sainsburys shelves. The standard cod liver oil capsuls and the 1 liter apple shampoo are no longer available. Have you noticed this trend. Is it to cinical to suggest that sainsburys are forcing us to pay more for similar items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Chocolate hearts”

Written on: 16/02/2013 by broonoag (1 review written)

I bought some Sainsbury Valentine Chocolate Hearts for our wee boys for Valentines Day. I tasted one and the chocolate was absolutely disgusting. Very disappointed, this has out me off buying Sainsbury's own branded sweets. We already avoid their cakes and baking as it is also poor quality… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No replacement, only refund”

Written on: 18/01/2013 by Georgieb3000 (1 review written)

I recently purchased a nexus 7 online from Sainsburys. Unfortunately the nexus was faulty so I called sainsburys customer service to arrange to have it picked up and to get a replacement sent to me...sounds simple. If only!! All the staff I spoke to were extremely indifferent and not at all helpful. I was told I had to send the faulty item back and I would then recieve a refund. I don't want a refund, I just want a replacement! It should be so easy but now I've got a delay of 5-7 days as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Taste the staleness”

Written on: 17/01/2013

I picked up some TTD cookies from Dingles brach of Sainsburys (Queens road Clifton) about an hour ago (approx 8pm on 07/01/2013) and was thoroughly disappointed just now, when I opened back at home and found them to be very stale. They are clearly cookies from several days ago, re-packaged in today's bag. If this typical of this store, I dread to think what else takes place there. Needless to say, I will not be shopping there again. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Online shopping and collect in store”

Written on: 13/01/2013

I bought a microwave online and after collecting it in store, at home I realized there was no glass turntable and worst, a big indentation at the top of the microwave, the box didn't have a protection at the top. So, apparently their delivery quality is not the best. I got a refund and believe me, I will never use them again to buy this kind of products online.Is better if you buy in store and check all is fine before leaving… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Pricing okay but quality not top notch”

Written on: 12/01/2013 by EdwardsSelmore (2 reviews written)

I tend to have much food purchased from sainsburys but i find an issue with their quality. One thing I found an issue was the cookies. The sainsbury quality are much better then tesco by a mile off but there quality sainsbury products are not what they seem. At purchase they seem relatively fresh but after a day or 2 the food tends to become weak in substance. I believe that there quality needs to be improved. I would recommend their food but to a limited amount of people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Slim pickings!”

Written on: 17/12/2012 by DJJB (1 review written)

Cant buy the things I usually get from the store online. Little choice apart from what they thing you should buy. Awful layout on webpages. Takes forever to find out they haven't got what I want. A pointless exercise in time-wasting. Eventually gave up. Never again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very bad at stocking ”

Written on: 16/12/2012

I have now given up on Sainsburys completely. 9 times outer 10 they never have what I want even the basics! They replace exiting food with boring bland tastles food. Veg well in my local one is old and manky, the plastic store baskets are always very dirty where old food is stuck to the bottom its disgusting. I now try and avoid Sainsburys at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alwaysright's Comment

Written on: 28/12/2012

THE SAINSBURYS I no longer use ( they only try just before Christmas - that didn't used to be bad is appalling.
Don't try to complain, they set their mangy DOGS - so called security wimps on you, and actually blame you for daring to complain.
PROPER EDUCATED MANAGERS are never available !
THUMBS DOWN ALL ROUND.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“I will never purchase from Sainsburys again”

Written on: 13/12/2012

I once believed Sainsburys valued its customers, but my expeireince with there carrier Yodel has convinced me that the opposite is true. It is impossible to contact Yodel over the phone. In my opinion any business that uses a carrier that is not contactable shows a disregard for its customers. Having now cancelled my order, I will never purchase another product from Sainbury either in store or online… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Complain and get sworn at!”

Written on: 06/12/2012

Spoke to Justine on the telephone at the Penge, London SE20. He claimed to be the store's deputy manager. While outlining my complaint he interrupted and said "F### off you idiot" Nice to know the age of customer service is alive and well and living at Sainsburys!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“online shopping”

Written on: 03/12/2012

I've tried the online shopping in London, my first time. The service is really good, the driver was very kindly, helpful and he expained me everything about the service! I tried to give him a tip for his kindness and he refused, very professional guy. Only thing the website is too messy, I can't find easily my grocery Except this issue, everything was really good!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sainsbury's online grocery shopping, don't bother”

Written on: 01/12/2012 by matti_k (1 review written)

Key points: - extremely poor website design (difficult to place the order) - appalling customer service - unreliable delivery We used to shop with Tesco and they were much better than Sainsbury's, but we tired Sainsbury's because we thought the quality of products might be better there. We'd booked Sainsbury's grocery delivery for Saturday evening at 6 o'clock, that meant that we had planned our weekend around the grocery order. In addition to this we had spent 2 evenings during the week… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sainsbury's online system is terrible”

Written on: 22/11/2012

I ordered some baby milk (8 cow gate about 50 pounds by using a 10 pounds voucher) last week as a first user. The delivery date was set to 18/11/2012. I waited for a whole night but nobody came and no any information. From Monday I started to contact the 08003281700, and was told somebody from store would call me back later. I waited but still nobody called me. This happened several times until Wednesday afternoon I insisted to hold the line for one hour to speak a manager from store. He cannot… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't bother”

Written on: 21/11/2012

Half of order supplied differently to displayed on website (not even substitutes). Customer services spent 11 minutes apologising but were unwilling to do anything about it. Now have to wait for a telephone call from the store manager tomorrow - bet that doesn't happen. The driver was very courteous but insisted on bringing delivery into the house despite protests and ended up treading a lot of mud into a new cream carpet. Looks like I will now be spending time tomorrow sorting out the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service”

Written on: 20/11/2012 by MikeChristchurchDorset (1 review written)

On 12/10 2012 I purchased a Techlink B3B Bench Corner TV Stand £99.99. After a long wait, it did not arrive, and there was no contact from Sainsburys. After a ridiculous amount of hassle and phone calls, a TV Corner Unit eventually arrived. This was the second one that they had "apparently" sent, and this particular delay was because they had to carry out an "investigation" into the whereabouts of the first one. SAINSBURYS MADE ME FEEL LIKE IT WAS MY FAULT, when the truth was that the first… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview