Sainsburys Reviews

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★★☆☆☆
2 / 5
26% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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★★☆☆☆

“Don't bother to buy your vegetables here”

Written on: 08/05/2013

A trip across town to use a gift card took us to shop at an occasional venue. We had a substantial list of fresh vegetables to buy. Generally the prices were much higher that those we are used to (in fact I said to my husband, shall we put this all back and go to Asda?). Pears - £2.50 a small bag! Leeks - dehydrated and stale at £2.70 a kg. No honeydew melons, surely that is unheard of? Of course brand match told us we had saved lots, but then they bung their profits on the unbranded… Read Full Review

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★☆☆☆☆

“refused to sell at agreed price”

Written on: 07/05/2013 by djdriver10 (1 review written)

rang church st carlisle branch to enquire about a philips aquatouch plus shave. was told yes we have them in stock, i asked the price was told £59.95.. i asked are you sure its an aquatouch plus youve got?reply yes and the price is £59.95. i asked him to reserve one for me . he said he would put it behind customer service desk. i said thnx it is the philips aquatouch plus isnt it/ again he said yes and the price is £59.95. 30 minutes later i get to the store, go to the customer service desk… Read Full Review

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★☆☆☆☆

“Awful delivery service”

Written on: 02/05/2013 by Kopiteno1 (1 review written)

Last 8 orders 4 late 2 none at all Half my shopping Beckton Store manager lying to me about saying she called me. Shop elsewhere and save yourself the grief. Trust me… Read Full Review

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★★☆☆☆

“66% increase on 1 item!!”

Written on: 29/04/2013

I have been a loyal customer for over 20 years, but this all changed last week. I was astonished to notice that Strathmore Sparkling Water 1.5ltr price had increased from 51p to 85p in a week. How can they justify it!!!! I sent a complaint in and received a standard reply. So I will now shop elsewhere SIMPLE. … Read Full Review

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★★★★★

“Great quality and customer service”

Written on: 24/04/2013 by kalila (1 review written)

I have been using Sainsburys for on-line grocery shopping for a few years now and am usually very pleased with the overall service. The drivers are always courteous and as I am disabled they take the time to put my groceries within easy access for me. Their own products I have found to be far superior than Tescos or Asda even if they may be a few pence more I would rather have the quality.Their instore bakery organic bread and uncut multi seed is the best. They nearly always come within the 1… Read Full Review

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★★★★★

“Very good online shopping, a million times better than...”

Written on: 18/04/2013 by LoonyLin (1 review written)

i was surprised to see sainsburys havnt got a very good review on here. i can honestly say i have been using them for a couple of months and so have my family and havnt got no complaints. i have been very satisfied with the service, drivers are great, groceries spot on, substitutes rare but not much differance, only one occasion were my mothers online shop had the bread missing, but when i phoned customer services they were very polite and sorry and admitted that it was left on the van by… Read Full Review

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★★★☆☆

“Prices too high ”

Written on: 16/04/2013

I HAVE VISITED THE STORE ONLY LAST WEEK AND FOUND THAT THE PRICES ARE MUCH HIGHER THEN THE OTHER RETAILERS THAT I HAVE VISTED RECENTLY,I FIND THIS QUITE APPAULING AS SAINSBURY'S ARE MEANT TO BE THE LOWEST PRICED CONVENIENCE STORE. I AM UPSET ABOUT THIS AND I SHALL BE DEBATING WHETHER TO VISIT AGAIN. OVERALL, I THINK YOU SHOULD THINK ABOUT YOUR PRICING STRATEGY AND MAYBE SOME DEALS TO GO WITH IT TO BRING IN MORE CUSTOMERS. I WILL VISIT AGAIN IN A COUPLE OF WEEKS TO SEE IF YOU HAVE LISTENED TO MY… Read Full Review

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★☆☆☆☆

“Sainsburys Local in Southfields”

Written on: 07/03/2013

The most shocking customer service I have received in sometime. Considering the economic climate one would think customer satisfaction and retention is crucial - NOT IN THIS STORE!!!!!!!! The arrogance and total disregard for customer requirements is just appalling. The other "different brand local shop" in the area knows how to treat customers!!… Read Full Review

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★★★☆☆

“Getting Worse.”

Written on: 01/03/2013 by Annoyedrumplestiltskin (1 review written)

Sainsburys has been loosing its way this past year. The products are of a poorer quality in some cases. ie Veg. Nuts and the new colour range Tinned products. They dont seem to be able to supply the consumer with a consistant supply, whats on the shelves one week is not available the next. Especially annoying if you have medical dietry needs. It great to know that you can see 199 different types of yogurt on the shelves when your looking for a simple Greek Style plain one and cant find it. I… Read Full Review

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★★★☆☆

“I am finding some low cost items are disapearing from...”

Written on: 18/02/2013

I am finding some low cost items are disapearing from sainsburys shelves. The standard cod liver oil capsuls and the 1 liter apple shampoo are no longer available. Have you noticed this trend. Is it to cinical to suggest that sainsburys are forcing us to pay more for similar items… Read Full Review

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★★☆☆☆

“Chocolate hearts”

Written on: 16/02/2013 by broonoag (1 review written)

I bought some Sainsbury Valentine Chocolate Hearts for our wee boys for Valentines Day. I tasted one and the chocolate was absolutely disgusting. Very disappointed, this has out me off buying Sainsbury's own branded sweets. We already avoid their cakes and baking as it is also poor quality… Read Full Review

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★☆☆☆☆

“No replacement, only refund”

Written on: 18/01/2013 by Georgieb3000 (1 review written)

I recently purchased a nexus 7 online from Sainsburys. Unfortunately the nexus was faulty so I called sainsburys customer service to arrange to have it picked up and to get a replacement sent to me...sounds simple. If only!! All the staff I spoke to were extremely indifferent and not at all helpful. I was told I had to send the faulty item back and I would then recieve a refund. I don't want a refund, I just want a replacement! It should be so easy but now I've got a delay of 5-7 days as… Read Full Review

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★☆☆☆☆

“Taste the staleness”

Written on: 17/01/2013

I picked up some TTD cookies from Dingles brach of Sainsburys (Queens road Clifton) about an hour ago (approx 8pm on 07/01/2013) and was thoroughly disappointed just now, when I opened back at home and found them to be very stale. They are clearly cookies from several days ago, re-packaged in today's bag. If this typical of this store, I dread to think what else takes place there. Needless to say, I will not be shopping there again. … Read Full Review

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★★☆☆☆

“Online shopping and collect in store”

Written on: 13/01/2013

I bought a microwave online and after collecting it in store, at home I realized there was no glass turntable and worst, a big indentation at the top of the microwave, the box didn't have a protection at the top. So, apparently their delivery quality is not the best. I got a refund and believe me, I will never use them again to buy this kind of products online.Is better if you buy in store and check all is fine before leaving… Read Full Review

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★★★☆☆

“Pricing okay but quality not top notch”

Written on: 12/01/2013 by EdwardsSelmore (2 reviews written)

I tend to have much food purchased from sainsburys but i find an issue with their quality. One thing I found an issue was the cookies. The sainsbury quality are much better then tesco by a mile off but there quality sainsbury products are not what they seem. At purchase they seem relatively fresh but after a day or 2 the food tends to become weak in substance. I believe that there quality needs to be improved. I would recommend their food but to a limited amount of people… Read Full Review

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★☆☆☆☆

“Slim pickings!”

Written on: 17/12/2012 by DJJB (1 review written)

Cant buy the things I usually get from the store online. Little choice apart from what they thing you should buy. Awful layout on webpages. Takes forever to find out they haven't got what I want. A pointless exercise in time-wasting. Eventually gave up. Never again!… Read Full Review

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★☆☆☆☆

“Very bad at stocking ”

Written on: 16/12/2012

I have now given up on Sainsburys completely. 9 times outer 10 they never have what I want even the basics! They replace exiting food with boring bland tastles food. Veg well in my local one is old and manky, the plastic store baskets are always very dirty where old food is stuck to the bottom its disgusting. I now try and avoid Sainsburys at all costs… Read Full Review

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Alwaysright's Comment

Written on: 28/12/2012

THE SAINSBURYS I no longer use ( they only try just before Christmas - that didn't used to be bad is appalling.
Don't try to complain, they set their mangy DOGS - so called security wimps on you, and actually blame you for daring to complain.
PROPER EDUCATED MANAGERS are never available !
THUMBS DOWN ALL ROUND.

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★☆☆☆☆

“I will never purchase from Sainsburys again”

Written on: 13/12/2012

I once believed Sainsburys valued its customers, but my expeireince with there carrier Yodel has convinced me that the opposite is true. It is impossible to contact Yodel over the phone. In my opinion any business that uses a carrier that is not contactable shows a disregard for its customers. Having now cancelled my order, I will never purchase another product from Sainbury either in store or online… Read Full Review

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★☆☆☆☆

“Complain and get sworn at!”

Written on: 06/12/2012

Spoke to Justine on the telephone at the Penge, London SE20. He claimed to be the store's deputy manager. While outlining my complaint he interrupted and said "F### off you idiot" Nice to know the age of customer service is alive and well and living at Sainsburys!… Read Full Review

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★★★★☆

“online shopping”

Written on: 03/12/2012

I've tried the online shopping in London, my first time. The service is really good, the driver was very kindly, helpful and he expained me everything about the service! I tried to give him a tip for his kindness and he refused, very professional guy. Only thing the website is too messy, I can't find easily my grocery Except this issue, everything was really good!… Read Full Review

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