Sainsburys Reviews

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★★☆☆☆
2 / 5
26% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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★☆☆☆☆

“Poor customer service”

Written on: 24/12/2013

I bought a 32 inch tv for my daughter Dec 3rd 2012 which has now developed a fault . Phone Sainsbury's who refused to even repair the set. I explained that the fault may have been there a period of time and that the tv was just over a year old but all they keep quoting was there procedure. I spend £'000s of pounds in this store every year and expected a more sympathetic response, very poor customer service. TV was celcus, very disappointed in Sainsbury's and won't be shopping there… Read Full Review

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Firebyrd's Comment

Written on: 03/02/2014

all items must be fit for purpose and most electrical items should last at least six years. if under warranty the seller not the manufacturer is responsible for repair or replacement, if you feel you have a case get advice.

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★☆☆☆☆

“Rubbish!”

Written on: 13/12/2013

More expensive by far than Waitrose or Tesco. Cashier refused to redeem the £19.00 off our Nectar card. he didn't even bother to find out why. Spent 15 mins or more with Customer Service. Unlike ANY Waitrose or Tesco, your card has to be registered to a Store before you can redeem the points. They put me on the phone to someone who barely spoke English! Coffee Shop dreadfully noisy and the Toilets DISGUSTING. Will NEVER be going back there… Read Full Review

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Firebyrd's Comment

Written on: 03/02/2014

did you try redeeming your nectar points at a store you don't normally shop at. I had same problem. It seems you can only cash them once you have used your card for a purchase in that store.

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Leafyschroder's Comment

Written on: 04/02/2014

That's a bit of a rip off. Tesco's you can use vouchers etc at ANY store in the country.

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★☆☆☆☆

“bad online service”

Written on: 09/12/2013

The online delivery service is terrible. The delivery slots were deleted 3 times and it was impossible to place an order. After an hour of frustration, went back to faithful tesco… Read Full Review

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★☆☆☆☆

“Loss of Custom - all for a £1 !”

Written on: 12/11/2013 by Gordonmao (1 review written)

My mother who shops at Liphook Sainsbury's recently bought a pack of 4 "Ski mouses" - to find when she got home that the Expiry date on the product was the same day as she had bought them. She had not realised whilst in the store (at 93 these things get missed sometimes..) so telehoned the store to say she couldn't possibly consume the products on the same day so wanted to return them all but couldn't make the walk back to the store on that same day. The store agreed and said they would note it… Read Full Review

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Firebyrd's Response to Gordonmao's Review

Written on: 03/02/2014

I think the store was right as they had not officially expired. plus it was three days before she took them back.

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★☆☆☆☆

“Sansbury Products Promotions”

Written on: 05/11/2013 by Sarahk01 (1 review written)

Today I went to buy food for my cat and I felt quite happy because the brand she consume is in promotion 2 FOR 3. However it was a very short happy feeling, because after paid, I checked my bill and after all the 2 for 3 promotions is not true. The real thing is: SANSBURY ALICIATE CUSTOMERS AT THE SHELVES BUT IN FACT IS "IF WE BUY 3 THEY GIVE A DISCOUNT OF 0.98 PENCE. THE PRODUCT IS £1.99 EACH, THEREFORE 3 FOR 2 MEANS THE 3TH IS FREE, BUT SANSBURY IT CHARGES FOR THE 3TH £1.01. Is absolutely… Read Full Review

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★☆☆☆☆

“bad”

Written on: 28/10/2013 by tina12lucy (1 review written)

i would never recomond anyone to use sainsburys the worst shop on the high street i would recomond to use tesco sainsburys are rubbish… Read Full Review

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★☆☆☆☆

“Had to walk kings heath store with a rain coat on due...”

Written on: 27/10/2013

Had to walk kings heath store with a rain coat on due to the cascades of water running into the shop, I'm sure that the managers of the company do not have water leaking onto the office desk wrecking there stacks of wasted paper work never shopping there again great staff poor store ;(… Read Full Review

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★★★☆☆

“Much prefer to shop online with Sainsburys”

Written on: 08/10/2013 by janesmith1975 (36 reviews written)

My review is only based on shopping in the actual store itself and not as an online customer. I will add a little bit about that at the end. The nearest Sainsburys to me has not been around that long and it is huge. A clothes department takes up half the top of the store much like the nearest Asda but always fails to impress me. I think I have only ever bought one top at Sainsburys, whereas Asda and Tesco definitely meet my requirements. But let's get back to the food side of the store… Read Full Review

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★☆☆☆☆

“Appalling experience”

Written on: 08/10/2013

Queens Road Norwich. Queues everywhere no staff. Management didn't answer assistants continued calls for assistance. Bad attitude. Staff left on till after there home time. Numerous people complaining although checkout assistant marvellous in spite of lack of support. General bad attitude and experience all round have shipped there several times not a one off. I give up now will shop at waitrose a far nicer experience. Unfortunate have shopped at sainsburys for many years … Read Full Review

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★★☆☆☆

“Overpriced for the quality and shopping experience”

Written on: 24/08/2013 by NunoCosta (1 review written)

I have been a customer of Sainsburys whilst still buying in Waitrose and Ocado for a few years now being Sainsburys my relatively cheap alternative to the other two but, not any more. Although the quality of the service and their branded products have not improved lately, my perception of their prices is that is becoming more and more expensive to a point that I only shop now at 'Waitrose' & 'Ocado' as the shopping experience is way better. Is arguable that the discount vouchers make their… Read Full Review

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★☆☆☆☆

“returning faulty dvd”

Written on: 11/08/2013

Purchased 3 dvds from this supermarket. 1 would not play took receipt to get it exchanged for a working copy.They refuse and said it was the wrong receipt. Am so very angry as this has happened twice at the Kings Heath branch. Is this legal?… Read Full Review

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★★★☆☆

“annoying salesman!”

Written on: 10/08/2013 by chrisd29 (1 review written)

whilst shoping in sainsburys I was approached by a young man asking me if I collected Nectar points - 'no thankyou' I replied He followed me and asked me again - ' No thank you' I replied He continued to follow me and asked me again - ' No thank you' I replied for the third time. When he said for the fourth time I replied 'now you are just being a prat!' He sarcastically wished me to 'have a nice day' and then stared and smiled at me around the store!!!!!!! What in Gods name is Sainsburys… Read Full Review

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★☆☆☆☆

“Let Down my Elderly relative”

Written on: 10/08/2013 by chessmachine (13 reviews written)

We bought a £300 plus TV for my chair bound mum in her nursing home and it stopped working in under 2 years. They CRUELLY would not fix it for her as it was over 1 year old - very hypocritical when you have to listen to how caring the company is on their recorded messages… Read Full Review

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★★★★☆

“Loyal customer”

Written on: 21/07/2013 by ChrissyS (7 reviews written)

I have used Sainsburys for many years for my main shop but must admit I do go to ASDA for some of my fruit and veg as I find their quality and prices a little better than Sainsburys. My only gripe with Sainsburys at the moment is that due to health reasons I have been doing my shop with them online and unable to take advantage of Brand Match. When shopping instore most weeks I would get a voucher for between £3 to £6 off my next shop. Since shopping online ive missed out on quite a lot of… Read Full Review

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★★★★☆

“Loyal customer”

Written on: 21/07/2013 by ChrissyS (7 reviews written)

I have used Sainsburys for many years for my main shop but must admit I do go to ASDA for some of my fruit and veg as I find their quality and prices a little better than Sainsburys. My only gripe with Sainsburys at the moment is that due to health reasons I have been doing my shop with them online and unable to take advantage of Brand Match. When shopping instore most weeks I would get a voucher for between £3 to £6 off my next shop. Since shopping online ive missed out on quite a lot of… Read Full Review

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★★★★☆

“Loyal customer”

Written on: 21/07/2013 by ChrissyS (7 reviews written)

I have used Sainsburys for many years for my main shop but must admit I do go to ASDA for some of my fruit and veg as I find their quality and prices a little better than Sainsburys. My only gripe with Sainsburys at the moment is that due to health reasons I have been doing my shop with them online and unable to take advantage of Brand Match. When shopping instore most weeks I would get a voucher for between £3 to £6 off my next shop. Since shopping online ive missed out on quite a lot of… Read Full Review

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★★★★★

“Customer of 30 years”

Written on: 29/06/2013

I like Sainsbury! I worked there thirty odd years ago as a student and have shopped there on and off for most of the time since. They were very good to me when I was young. They paid well and employed me for five years on and off during holidays. They even offered me a job when I finished education and I wonder how things might have turned out if I had stayed! I have always liked shopping there, which is odd when you think a supermarket is a supermarket is a supermarket. I believe they have… Read Full Review

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★☆☆☆☆

“MISSELLING”

Written on: 24/06/2013

The price for Sainsbury's Lamb Whole Leg (approx 2.24kg) was offer "Half price" on 24.06.2013. When I log in on 24.06.2013 to make my purchase online this offer disappear and I had to buy this item for the full price… Read Full Review

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Dronfx's Comment

Written on: 25/06/2013

SOLVED. Their price depends on delivery dates. If you order today and book your delivery in next two weeks your discount could expired.

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★☆☆☆☆

“gift card hell”

Written on: 14/06/2013

I had £85 in gift card vouchers filled up my trolley got to the till bagged up all my goods gave the vouchers to the women behind the till she scanned them then the check-out captain came along and said no i can not use all of my vouchers at the same time, whats the point of having bloody gift cards. And to top it all off he was rude… Read Full Review

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★☆☆☆☆

“Review in response to an online purchase.”

Written on: 28/05/2013 by peevedisanunderstatement (15 reviews written)

I'm not sure if there was somewhere else to post this so if so, feel free to move. I'm writing in response to a dvd boxset that i purchased from Sainsbury's online website. Not only did it take over 10 days for delivery despite being in stock and getting dispatched within a day, i wasn't actually warned it would take this long and speaking to people in the contact centre was like talking to a brick wall - completely uninformative. You also have to wait a ridiculously long time before you can… Read Full Review

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