Selfridges Reviews

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★★☆☆☆
1.9 / 5
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★☆☆☆☆

“Poor Delivery and Customer Service”

Written on: 13/12/2012

Having ordered 5 items from Selfridges and without fail something has gone wrong with every single item ranging from delivery times to faulty products to poor customer service I feel compelled to write a review. It started with a sofa which I had to wait 8 weeks for, when it finally arrived it was the wrong colour (their fault) so it had to go back and I had another 8 weeks waiting time. Next a TV with a promised delivery date in 1 month; 6 months later it arrives, compensation was… Read Full Review

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★☆☆☆☆

“Is anyone listening? Or is anyone there?”

Written on: 09/12/2012

My daughter sent me a link for a pair of oval platters that she wanted as a Christmas gift. Ordering from Selfridges web-site was easy and delivery was speedy and efficient. However, despite having a delivery note specifying two platters, only one was delivered. I phoned customer services to be told that my query would be investigated and I would hear later that day. I heard nothing so then proceeded to e-mail the full details to the Customer Service Department. After another 5 days, I still… Read Full Review

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★☆☆☆☆

“Overchargeand tatty package but they just ignore any...”

Written on: 08/12/2012 by poppybo (1 review written)

Dreadful online service...worst company to deal; with. Delivery late ...always poorly packed inside. Charged for gift box ...none received ...they just ignore ALL emails. Hunter boots for daughter arrived in the tattiest box you have ever seen.....look like a car boot purchase!iThey ignore all emails DO NOT buy online there is NO customer service… Read Full Review

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★☆☆☆☆

“Worst online shopping experience”

Written on: 01/12/2012

Terrible customer service - a banch of incompetent people who are playing games. Someone who is called Paul is a bully. Parcelforce never attempted a delivery (they didn't leave a note either and I was home all the time) and now I have to go and collect it from the post office. Very 'clever' people - instead of helping customers, they pass on the problem to the customers. Is it legal?… Read Full Review

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★☆☆☆☆

“Worst shopping experience!”

Written on: 25/11/2012

Ordered a nutcracker christmas tree decoration. Delay with receiving item, Selfridges claim they "could not find the property" despite living on a main road with a name sign displayed on road side and never experiencing difficulties ordering from any other company. When I received the item the packaging displayed footprints and was substandard. When I opened the parcel the item was shattered. Complained to Selfridges who were extremely unhelpful. Customer services leave a lot to be desired… Read Full Review

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★★★★★

“Lovely experience”

Written on: 31/08/2012 by MrsEwing (4 reviews written)

I love shopping in the store and the website. They have luxury products - but what I love is the staff are not pompous like they are at Harrods. So normal. Yes maybe not over friendly like you get up north, but have always been helpful. There is a fun atmosphere in store, every time I go I just wish they would branch out to other towns. Love the ladies shoe department & beauty hall. The prices are comparable to other similar retailers. Shopped online too - ordered quite a few times.. Delivery… Read Full Review

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★☆☆☆☆

“Customer service on faulty goods”

Written on: 18/08/2012 by GraceMoyles (1 review written)

Bought an expensive pair of shoes for my husband - 22nd May (an this comment would be the same if the shoes had been inexpensive) - worn 6 times - leather soles came away from shoes - took back to shop in early August - explained what had happened - never saw a manager just an assistant who sent them to customer service. Actually have now found that they just inspected them in house and decided that because they had got wet it wasn't their fault - rang me to offer to do a goodwill repair -… Read Full Review

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★☆☆☆☆

“Absolutely Awful!”

Written on: 06/08/2012

You'd think in light of the economy that shops would be delighted to take you money but NO! After trying to spend £600 pounds at Selfridges online and ensuring my transaction was cleared by my bank for a credit card payment I am told that My details have failed Selfridges internal validation checks and customer services after putting me on hold for 10 minutes refuse to tell me whatnthe issue is. Needless to say, the Many thousands of pounds I spend in store at Selfridges each year will also… Read Full Review

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★☆☆☆☆

“Really poor online shopping experience”

Written on: 03/01/2012

I have got to say Selfridges are one of the worst online shopping sites I have visited and believe me I shop a lot online. Delivery dates not met and very poor customer service. Avoid at all costs or you'll be paying out of your own pocket. Be Warned!!!… Read Full Review

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Hcocker's Comment

Written on: 18/10/2012

I totally agree! Delivered my parcel to the wrong address and wouldn't accept responsibility.

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★☆☆☆☆

“Awful online shopping and appalling customer service”

Written on: 24/12/2011 by Dy926 (1 review written)

I ordered some of my christmas gifts online and paid £8 delivery. Harge to nominate a day so it arrives on time. I rang up Selfridges 2x and was promised for delivery the next day but this didnt happen and my delivery arrived 2 days late. When i opened the box i was in a state of shock as the shoes i ordered were in damaged and ripped boxes. And one of the shoes wasnt even delivered despite the order was delivered 2 days late. I rang Selfridges up and was promised all sorts but NO delivery… Read Full Review

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Alma2012's Response to Dy926's Review

Written on: 01/12/2012

I couldn't agree more. Awful experience and very rude customer rervice team.
My item has not been delivered and Selfridges customer team couldn't not locate for more than a week. According to Selfridges customer team, the couriers attempted a delivery (which is not true). However, they did not leave a note. Selfridges customer service team say now that it's my problem and it is probably left in the post office. NB this was an item of about £150!
Stay away of Selfridges online service - the customer service team is awful.

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★☆☆☆☆

“Insulted by Sales staff @ Office | Offspring in Selfridges”

Written on: 25/09/2011 by ph.cheung (2 reviews written)

I would just like to bring to light the shameful customer service I received from one of their department "Sales Advisors" on Saturday 24th September at around 4:40pm when shopping in one of their departments Office | Offspring. I recently received a gift voucher for Selfridges of £200 and was looking to purchase items from one of the department stores (Office) basically I wanted to query a staff on the refund policy if I was able to exchange it at another "Office Store" elsewhere if I… Read Full Review

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Guest's Response to ph.cheung's Review

Written on: 09/12/2011

I don't see any follow up from Selfridges on this complaint. I would like to think that the management would follow up on such a serious complaint, after all, they have just lost a customer who spent a lot of money in their departments store. I certainly would have insited speaking to the manager there and then.

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★★★★★

“Great service as expected”

Written on: 10/06/2011

Although Selfridges have a reputation of being expensive, the products stocked are of the best quality. Basically, you get what you pay for. The customer service is excellent and they are very understanding. The store is also splendid, made me feel like I was shopping in a luxury store!… Read Full Review

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★☆☆☆☆

“Terrible Online Shopping”

Written on: 05/06/2011

Bought a pair of J Brand jeans online for £205 which unfortunately didn't suit me. Using their prepaid returns label I posted back to store, the warehouse incredibly refused the parcel which was duly delivered back to me by my postman. I called the store where the customer service team told me to post again using their returns label which I did and this time they managed to lose it! It has taken me four weeks and £6 of my own money to obtain a refund and have not received an apology for… Read Full Review

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★★★★★

“We visisted the store in Birmingham recently, and...”

Written on: 29/12/2010

We visisted the store in Birmingham recently, and purchased some items in the sale. Friendly, efficient, knowledgeable staff who clearly had an interest in what they were selling.

The store from the outside looks amazing and is very funky and modern inside. The various food stalls on the ground floor fill the entire store with a variety of wonderful smells too.

The biggest and best suprise of all, is that contrary to popular belief, they aren't that expensive. Even the non- Sale items are… Read Full Review

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★★★★★

“I ordered a Pauls Boutique Ladies hoodie online and it...”

Written on: 04/12/2010

I ordered a Pauls Boutique Ladies hoodie online and it only 3 days to be delivered to me, super fast delivery even though we have had no post due to the snow but DHL still delivered, it was packaged fantastic, very happy with everything!!! would recommend this service… Read Full Review

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★★★★★

“My favourite shopping destination in London. I wish...”

Written on: 23/11/2008

My favourite shopping destination in London. I wish they did a little better on their store card. I spend a lot and don't seem to get much back from being a card holder. Otherwise, great all round… Read Full Review

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★★★★★

“Supurb job selfriges well done i would recommend you...”

Written on: 20/06/2008

Supurb job selfriges well done i would recommend you to my friends and family… Read Full Review

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★★★☆☆

“I went into the Manchester store to buy a new...”

Written on: 07/12/2006 by AndreaG (242 reviews written)

I went into the Manchester store to buy a new concealer from the Clarins counter. The sales assistant spent the first 10 minutes ignoring me, and when she did finally ask me if I wanted any help, she answered my questions with yes/no answers, and did not really put me at ease at all. In fact, I thought she was a little frosty.

The only thing that she did do was recommend a gift set, which included the concealer that I wanted and two other products that I liked, which worked out at better… Read Full Review

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★★★★★

“The excellent departmeent store. Selfridges London...”

Written on: 27/12/2005 by aczasz (1 review written)

The excellent departmeent store. Selfridges London should be proud that they have such an excellent store. The best in the world. I added the store to the most luxurious stores in the world… Read Full Review

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★★★★★

“Excellent!! Selfridges is sooo good. It's my most...”

Written on: 01/12/2003 by Strawbz (1 review written)

Excellent!! Selfridges is sooo good. It's my most loved department store ever and is definitly reccomend it to friends and family. I visited the NEW Birmingham one. It is good. Well Done… Read Full Review

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