Selfridges Reviews

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★★☆☆☆
1.8 / 5
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★☆☆☆☆

“DON'T USE SELFRIDGES ONLINE. CUSTOMER SERVICE RUBBISH”

Written on: 28/01/2014 by Yazzer (1 review written)

Purchased a bag online and paid for next day delivery. It was never delivered despite me being in my property and waiting for it the whole day. Contacted customer services by phone and email. They are a bunch of jokers who don't know what the hell is going on and after 1 month I am still waiting to be reimbursed for a product that I never received. Don't use these idiots. They don't know how to resolve problems or deliver any semblance of customer service. I have had no apology and the issue is… Read Full Review

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★☆☆☆☆

“Very poor customer service and attitude”

Written on: 23/01/2014

I had very disappointing experience today. I ordered a 32 gb kindle hdx online for next day delivery yesterday. I received a 16 gb one. Lucky for me I spotted this from the outer-packaging and didn't break any seals. I wanted one quickly hence the next day delivery and I was told that they need to pick up the item and process it at the warehouse before sending the right one. This means I would have to wait a few days before getting the right item. The item could go out of stock during that… Read Full Review

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★★★★★

“Selfridges London Briliant High Street Shop”

Written on: 11/01/2014 by davidj71 (13 reviews written)

Just had to write a review on Selfridges London Oxford Street I really love this store its just brilliant for shopping Yes their items there for the rich but you can still grab a bargain. So how do you find the bargains well it quite simple really I went there on Christmas Eve and found some real bargains in the shoe department for men also I went in the perfume department and purchased some real bargains for example 100mil bottle was £150 now only £50.00 and the smell brilliant purchased… Read Full Review

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★☆☆☆☆

“Poor service, don't bother ordering on line!!!!!”

Written on: 19/12/2013

I ordered a pair of Nine West shoes on line on 10th December for a Wedding on the 13th. I paid for the shoes and the next day delivery charge £85.00. The shoes turned up 7 days later!!!! I tried to call Customer Services on many occasions, numerous times on the 12th but the number constantly rings out! I emailed Customer services on 12th and a number of times since and still have had no response. I had to run around on the night of the 12th trying to find a pair of shoes I should already had… Read Full Review

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★☆☆☆☆

“Do not order online for delivery”

Written on: 10/12/2013

I received a gift of a wallet that was £300+. Badly packaged and not with the cloth cover from the luxury brand but a cheap selfridges cotton drawstring bag. The box itself looked recycled with very creased paper. If it wasn't a gift I would have returned it. My strong suspicion is this item that was supposedly brand new had been recycled or used and repackaged to send out again. You are better off ordering from the designer directly or from Harrods or Harvey Nichols where quality is assured… Read Full Review

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★☆☆☆☆

“Wrong item! ”

Written on: 23/11/2013 by sonchacha (1 review written)

I have ordered an. Item from Selfridges as a gift for my friend. The item arrived on time, I took the item out of the box and realised it's the right designer, but totally wrong item:( I had no time to exchange it so sadly had to give my friend a wrong birthday present. She still pretended to like it, but I know she wanted exactly, the item I never received! The idea is that if you are advertising yourself as a amazing customer service, you can't allow to send people wrong items!! I'm also a… Read Full Review

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★☆☆☆☆

“For the 1000th time, NO- I do not need your help.”

Written on: 08/11/2013 by Mr.Abu.Ayub (4 reviews written)

The staff at self-ridges are clearly on commission. You can't walk through a single branded section without being pounced on by the sales staff! It's a real shame as the products for sale are great, but the staff just ruin the whole shopping experience… Read Full Review

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★☆☆☆☆

“The Worst Customer Service in the History of Mankind”

Written on: 22/09/2013 by edfilmsuk (2 reviews written)

I am writing this on behalf of my mum, who ordered a red DKNY purse for about £75. She ordered it online and selected the option for click and collect, which would allow her to go into the Oxford Street Selfridges to retrieve it. She went into the store and spoke to their customer service team who said they did not have the purse. They actually didn't have the purse in the entire store either. So, after wasting over an hour speaking to a guy called Josh who tried about 9 times to call some… Read Full Review

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★★★★★

“Amazing store with wonderful staff”

Written on: 04/09/2013 by Bernadettem (1 review written)

I visited your Oxford Street store in July, to buy an outfit for my son's wedding, which is in Paris this weekend. As i was looking around the ladies department a beautifully presented girl approached me and asked if I would like some help. Her name was Teodora. Nothing was too much trouble for her as she produced outfit after outfit until I was completely happy. Thanks to Teodora I have an outfit, which I not only love, but feel amazing in. Selfridges always have great staff and Teodora… Read Full Review

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★☆☆☆☆

“Not so good customer services!”

Written on: 19/08/2013 by Zeebeedee (1 review written)

I always look forward to going to The Selfriges store as I don't have one in my home-town so I tend to visit the one in Bullring twice a year to buy cosmetics and makeup. I went in very recently to purchase a new brand of makeup that was recommended by a friend but, to my disappointment I found the lady at the counter absolutely useless I stood at the till waiting for some assistance and she carried on as if I wasn't standing their!! By the way i was the only one in the que! and no one was in… Read Full Review

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Edfilmsuk's Response to Zeebeedee's Review

Written on: 22/09/2013

Disgusting customer service. I've just written a review, it'll show up shortly.

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★☆☆☆☆

“LOST MY WATCH!”

Written on: 07/08/2013

I gave my watch in for repair and the staff have lost it. I have been past from one departmental manager to the next. They have been unprofessional, Incompetent and negligent! I have NEVER returned to this store… Read Full Review

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★☆☆☆☆

“Beware 'sales item exchange policy'”

Written on: 12/07/2013 by Ingridm (1 review written)

My message is a simple one. Don't purchase goods from Selfridges in the sale unless you are in no doubt you will not wish to return them. I bought a pair of shoes and bag for a wedding last Saturday but the colour did not match my dress so returned to selfridges in manchestervthe following day. It had been explained to me at the time of purchase that a refund would not be issued only an exchange. However, I was dismayed to be told that this required I find another item of the same value £71… Read Full Review

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★☆☆☆☆

“So, a shoplifter am I?”

Written on: 24/06/2013

First off, a few facts. 1: in the last 12 months, I have spend a couple of thousand pounds in the fragrance department in selfridges. 2: in that time I have politely told staff that I would rather shop without their I interference. 3: I am a recognised customer. So why, pray tell did the following happen today? My visit today was due to the release if 4 new Tom Ford fragrances, a brand I have become a fan of and spent a good deal of money on. I was greeted by a member off staff that did not… Read Full Review

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★☆☆☆☆

“total igore my calls and emails!”

Written on: 21/06/2013 by qianchen (1 review written)

The poorest shop ever. Really cannot believe that a large company like selfridges have such a poor customer service. Never reply my emails and calls. And do not refund my return!… Read Full Review

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Pann's Response to qianchen's Review

Written on: 04/12/2013

I am in the same boat! I've been waiting for a refund for over 3 weeks now and still have not received it!!
I don't know what to do next? I've called, emailed etc yet have still not received anything!
I'm so cross

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Qianchen's reply to Pann's Comment

Written on: 06/12/2013

Their online customer services are poor! Go to their physical store, talk to their customer service, ask for manager to deal with it. Ask manager to call the online service team.

In my case, they finally partly refund after the store manager called. But they still own me 200!!!

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Undiscloseduser's reply to Qianchen's Comment

Written on: 16/12/2013

I must admit - i'm in the same position too. Many calls and emails to customer services - it's taken almost a month for them to acgknowledge my package has been returned via courier and they are now processing the refund. Unfortunately I do not have a Selfridges close by else that would hopefully have made the situation much better. Hopefully they will write an apology letter which will redeem part of their service - the purchasing side is very fast and simple!

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★☆☆☆☆

“Not impressed!”

Written on: 16/06/2013

Never had a problem with the Selfridges store in Manchester so I assumed the service would be as good when ordering online.. I assumed wrong! Placed an order on the Saturday with delivery set for Monday after paying a lot more than expected for delivery (with how much you pay for a product you would expect free delivery)I received an email on the Monday advising my item was out of stock. Very disappointed as when placing the order it showed as in stock! The email said rest assured you haven't… Read Full Review

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★★☆☆☆

“terrible customer service, unbelievable!”

Written on: 26/05/2013

The sales associate of Tory Burch on the second floor, Shoes Gallery, is so unqualified and shows no respect to customers. I asked for a size 39 but he brought me a size 9 in American size, which equals size 39.5-40. I didn't notice and took it home. Then the next week I took the unused shoes there again to change the size, he insisted that I've worn them cuz they looked a little bit dirty. I said I've tried them both in selfridges and home, but not used, so hoped he could try to clean them to… Read Full Review

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Evalyntan's Comment

Written on: 26/05/2013

It's Selfridges London Branch

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★☆☆☆☆

“Selfridges online shop - not top service you would...”

Written on: 19/05/2013

Finally Ordered my mulberry 'Antony' bag from selfridges online,after much reserch about mulberry and their products. arrived super quick after choosing standard derlivery service arrived day after ordering. But was greatly disappointed after spending £450 as bag was not the one which is displayed on the website which pictures the bag with mulberry tree imprint to bottom right hand side of the bag and adjustable buckle with mulberry printed in bass. The bag I received did not match one shown… Read Full Review

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★☆☆☆☆

“Poor...”

Written on: 26/04/2013 by aokewole (1 review written)

Very poor service for a well recognized brand. I ordered a 300 quid watch and paid £10 extra for a specific delivery slot for my anniversary and premium gift wrapping. Suffice to say that order arrived two days late, the premium gift wrapping was mediocre (a 2 year old could do better) and what is worse, customer services did not refund me for my additional delivery charge even after confirming it was delivered late. Shop at your own peril… Read Full Review

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Krakajaka's Response to aokewole's Review

Written on: 04/05/2013

If you ask them too they will. I did :)

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★★★★★

“Lovely, friendly, helpful!”

Written on: 16/04/2013 by CarlyLouiseGlen (1 review written)

Went into the Selfridges store at Manchester Exchange with the intention of just browsing at the MAC stand, ended up coming away with two products I had been looking at for a long time, I had two lovely, friendly and chatty girls helping me, one with the lipstick and one with the foundation. They were very helpful, offering to swatch the products on (ended up getting my face re-done.) I could not have been more pleased with the customer service there, usually I find it quite frustrating when… Read Full Review

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★☆☆☆☆

“Beware Selfridge's returns policy and buy elsewhere!”

Written on: 26/03/2013

After an expensive make up session for wife and 2 daughters my wife bought cosmetics. A £12.50 eye liner pencil broke within two months on the fourth use. the concessionaire was prepared to exchange but Selfridge's policy over rides this. What ever you buy there can only be returned within 14 days (I was advised). One can understand with a straight forward return but how can this be applied to a failure or defect in a product? I would recommend resisting the temptation to buy anything… Read Full Review

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