Names www.names.co.uk Reviews

Namesco Limited, Acton House,, Perdiswell Park,, Worcester, WR3 7GD
0845 363 3632
★★★★☆
4.0 / 5
76% of users recommend this
  • Value For Money

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Names www.names.co.uk

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★★★★★

“Very efficient & prompt service”

Written on: 28/10/2013

Great and very prompt service and attention to detail - and all on a Sunday morning. I like it. John K. (Dublin)… Read Full Review

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★★★★★

“Would never consider changing!”

Written on: 21/10/2013 by dariusb (1 review written)

Such a fantastic helpful company who respond to any queries quickly and personally. The systems and servers seem to work well and when I need anything changing, they implement it promptly. I love the personal local service… Read Full Review

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★★★★★

“rarity to find such a helpful company these days”

Written on: 19/10/2013

Called to transfer domain name from one person to another family person, staff really helpful in giving step by step instruction on how to do the transfer easily and quickly. After transfer called to add additional email addresses and renew domain name, James and Russell both dealt with me like a human being and it didn't matter if I kept bugging them, as unlike other tetchy places they didn't make me feel dumb and used simple English words to assist me, very rare to find a company so helpful… Read Full Review

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★★★★★

“Look no further!”

Written on: 18/10/2013

I am very new in terms of website setup/creation. I did have some fears trying to achieve the building and publishing of a website, but the cost of having a professional do this for me, compared to names.co.uk, registering and hosting, no competition really. There is a sitebuilder hosting package available to help anyone who has never tried this type of thing before, and it looks just great and relatively simple to use. Any problems I have come across, I have just logged into my control… Read Full Review

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★★★★★

“extremely helpful for those of us who aren't tech experts!”

Written on: 18/10/2013 by cally24 (1 review written)

Having bought a domain name through namesco, I needed to transfer everything from our existing website across. The person I spoke to did all this and more - faster than I expected and without making me feel too much of an idiot! I will definitely be back… Read Full Review

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★★★★★

“Great customer service. ”

Written on: 14/10/2013 by irishmike13 (1 review written)

I've been using names.co.uk to host my site for a few years now with no problems. Recently added their SMTP service to my account and had trouble setting it up. I made two phone calls to technical help and spoke to two very helpful people at the other end. Within an hour I had my emails working again after their engineers looked into the problem. Great service… Read Full Review

By Customerfeedback

Written on: 18/10/2013

Hi, I'm glad to hear it was all sorted out. Thanks very much for the review. ^Eddie

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★★★★★

“Always available for expert advice and support”

Written on: 13/10/2013 by Kerien (1 review written)

I have had a few domains and email with Names for 2 years and had a few reason to call in over time and they are always very helpful recommending solutions without pressure sales. Just what a business needs to flurish with the right partners ! The web front end is easy to use and good help files to answer most of your queries in plain English… Read Full Review

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★★★★★

“EASY TO USE AND GREAT SERVICE”

Written on: 12/10/2013 by NM4NN (1 review written)

I dealt with Kully who was excellent. He made it seem easy to get my site up and running also signing up process was not painful at all. Kully also helped with any issues i faced and had instant answer rather then having to wait days. I would recommend this company to friends and family especially after the great customer service and after care received. Templates are easy to use and adding pictures and texts to your website is also very easy… Read Full Review

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★★★★★

“Tech support on email issues”

Written on: 11/10/2013 by pjathawkia.co.uk (1 review written)

I have only had the need to contact customer support once since I opened accounts nearly 18 months ago. There was no long waiting time on the AOS listening to music, or being moved around from one department to another. Just straightforward help advise delivered very professionally, quickly and - more importantly - sorting out my problem in a couple of minutes. This is the epitome of what customer helplines should be about. Thanks very much… Read Full Review

Honestandtothepoint's Response to pjathawkia.co.uk's Review

Written on: 07/11/2013

your site is down

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★★★★★

“Great Service When Rush Job Required”

Written on: 11/10/2013

Support staff were fantastic in assisting me to get everything up and running in a short space of time - everything was happening at once regarding the re-branding of my company and the Names team couldn't have been more helpful and efficient, which allowed me to concentrate on the rest of the project without worrying about web/email etc… Read Full Review

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★★★★★

“Friendly, fast, helpful”

Written on: 10/10/2013

Great friendly service to help me quickly resolve outgoing issues and passwords. I used to dread calling my previous host who was invariably unhelpful, never seemed to resolve the issues and always sent password information to the person who designed the website, despite the fact that I had registered to have it sent to me. … Read Full Review

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★★★★☆

“Good Customer Services”

Written on: 10/10/2013 by euge155 (1 review written)

Just transferred my domains to Namesco. Not without issued but all problems have been resolved swiftly. I have received all answers and I am one very happy customer now. Thank you. I would recommend Namesco to anybody… Read Full Review

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★★★★★

“Transfer of Domain and email to Names”

Written on: 07/10/2013 by steveleopold (1 review written)

Callum at customer services was very helpful and precise in transferring our domain and mailboxes to their Names hosting service. Everything was explained fully with instructions being emailed for all the services we required. The response to our questions was fast and everything ran smoothly. Thanks for your help… Read Full Review

By Customerfeedback

Written on: 10/10/2013

Hi, thanks for the great review, I'm glad that the whole process went smoothly for you. We strongly believe in our agents taking ownership of any issues/process and see it through to a conclusion. This is a prime example of how well that can work. Thanks again ^Eddie

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★★★★★

“Very helpful and speedy service”

Written on: 07/10/2013 by Sarah.Ford90 (1 review written)

I have had to raise a few support tickets with some things i wasn't sure of/trouble with emails and i always get a quick response and detailed easy to follow instructions. If you don't understand they are happy to explain and i have never waited long at all for a response. Very happy, thanks… Read Full Review

By Customerfeedback

Written on: 10/10/2013

Hi, thanks for the review, we understand that speed and accuracy is what our customers require, and I am glad we could help you in a good time. Thanks again Eddie

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★★★★☆

“Speedy service”

Written on: 06/10/2013

Ive dealt with these guys for my domain names, I'm not a techy person so find it all a bit tricky. Everytime I've had a problem they've resolved quickly, either by a speedy return e-mail or over the phone. Great that they are not based far off in another country so no language barrier or bad telephone line. Really happy with service. … Read Full Review

By Customerfeedback

Written on: 10/10/2013

Hi thanks for taking the time to give us a review, it is appreciated. I'm glad we could help get your issues resolved, don't forget we also have an Online Chat Facility on our website if you need it. Thanks again, Eddie

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★★★★★

“sorted my problems”

Written on: 05/10/2013 by neededhelp12345 (1 review written)

If you need help, tell these guys what it is you want and they will help sort the issues, very professional and backed up conversation with email instructions and links to tutorials. thanks for your help … Read Full Review

By Customerfeedback

Written on: 08/10/2013

Hi thanks for the great review, I'm glad to hear we could get that sorted out together. We've worked very hard on our support guides and it's good that they are backing up our phone support so well. Thanks ^Eddie

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★★★★★

“Superb service with strightforward instructions”

Written on: 02/10/2013 by vintagecarsneil (1 review written)

The tech support from these guys is excellent. They make the process very easy to understand, even for someone like me without much tech experience. Their instructions have been easy to follow without any confusion for any of the technical issues I have encountered… Read Full Review

By Customerfeedback

Written on: 08/10/2013

Hi, thanks for leaving us a review, we are proud of our support made in Britain, and their ability to assist each customer regardless of their technical experience. ^Eddie

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★★★★☆

“Speedy help - Email setup”

Written on: 30/09/2013

names.co.uk have always been very quick to help with my technical questions, this latest question about setting up a catch all e-mail was answered within a few hours and they did everything I needed for me, no instructions for me to follow, it was all done for me. Much better than my recent experience with SKY broad band support/e-mail assistance, they were almost useless. … Read Full Review

By Customerfeedback

Written on: 02/10/2013

Hi, thanks for the great review. We like to help customers as much as we can. This can be guiding you through the steps, or if you prefer we will make the changes for you then that's also fine. It's all about making the customer happy :) Thanks again Eddie

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★★★★★

“Support Response”

Written on: 29/09/2013 by caleb85 (1 review written)

Really good and prompt. No fuss just got on with the issue with sensible and appropriate solution. Best I've used John… Read Full Review

By Customerfeedback

Written on: 02/10/2013

Hi John, that you for your great review, we always strive to offer the most accutrate solution in the fastest way we can. I will pass this on to the team so they can see ust how well they are doing. Thanks again Eddie

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★★★★★

“Customer Service”

Written on: 26/09/2013 by jaybee22 (1 review written)

Always responds quickly, good understanding of problem, they never let you feel you are alone, a very nice bunch and great customer service. I only need to use them once a year but they are always helpful… Read Full Review

By Customerfeedback

Written on: 01/10/2013

Thank you so much, that is a really lovely review, I will pass it on to the team for them to see. Thanks Eddie.

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