Names www.names.co.uk Reviews

Namesco Limited, Acton House,, Perdiswell Park,, Worcester, WR3 7GD
0845 363 3632
★★★★☆
3.9 / 5
76% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Names www.names.co.uk - Ask a question now

Media Gallery for Names www.names.co.uk

Names www.names.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“Speedy help - Email setup”

Written on: 30/09/2013

names.co.uk have always been very quick to help with my technical questions, this latest question about setting up a catch all e-mail was answered within a few hours and they did everything I needed for me, no instructions for me to follow, it was all done for me. Much better than my recent experience with SKY broad band support/e-mail assistance, they were almost useless. … Read Full Review

By Customerfeedback

Written on: 02/10/2013

Hi, thanks for the great review. We like to help customers as much as we can. This can be guiding you through the steps, or if you prefer we will make the changes for you then that's also fine. It's all about making the customer happy :) Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Support Response”

Written on: 29/09/2013 by caleb85 (1 review written)

Really good and prompt. No fuss just got on with the issue with sensible and appropriate solution. Best I've used John… Read Full Review

By Customerfeedback

Written on: 02/10/2013

Hi John, that you for your great review, we always strive to offer the most accutrate solution in the fastest way we can. I will pass this on to the team so they can see ust how well they are doing. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Customer Service”

Written on: 26/09/2013 by jaybee22 (1 review written)

Always responds quickly, good understanding of problem, they never let you feel you are alone, a very nice bunch and great customer service. I only need to use them once a year but they are always helpful… Read Full Review

By Customerfeedback

Written on: 01/10/2013

Thank you so much, that is a really lovely review, I will pass it on to the team for them to see. Thanks Eddie.

Reply to this comment
Report this review
★★★★★

“Dead easy instructions”

Written on: 26/09/2013 by Witch07 (1 review written)

Couldn't access e-mails. Asked for help. Instructions were soooooooo simple to follow - even for me a techno-phobe. Did it first go and surprised myself!! Wish all help from other sites were as clear and easy to follow. Not scared to ask again if I need help… Read Full Review

By Customerfeedback

Written on: 01/10/2013

Hi, thanks for taking hte time to leave a review, it is greatly appreciated. I'm glad the hear the instructions were a success, we are always working on our responses to ensure they are accurate and user friendly. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“not so scary afterall”

Written on: 23/09/2013

Your calm,can do attitude reassured me that what I needed to do was not a problem. I was a bit befuddled with the technicality of my task but no one else would take it on for me so as soon as I phoned I was unsure as to whether I could explain myself but the really helpful advisorĀ filled in the gaps and took me through the whole process step by step. I can now impress everyone around me with my computer savvy....but I dont know if they believe me. Very happy and relieved that the whole drama… Read Full Review

By Customerfeedback

Written on: 25/09/2013

Hi thanks for the great review, it's really nice to hear how helpful our agent was with you, if you can recall the agents name I'd really like to know so they can get recognition for such good work, or if you can tell me your domain name I should be able to find out from your account. Thanks ^Eddie

Reply to this comment
Report this review
★★★★★

“Beyond the call of duty”

Written on: 23/09/2013 by TyasCottage (1 review written)

I wanted to install a blog on my website, but despite watching several 'HOW TO' YouTube films, couldn't quite get my head around the challenge. Names.co.uk wrote me crystal clear instructions that I actually managed to follow! What more could I have asked for?… Read Full Review

By Customerfeedback

Written on: 24/09/2013

Hi, thank you for the great review, I'm glad that our support could guide you in the right direction. We are very proud of our team for their clear and accurate responses. Thanks again ^Eddie

Reply to this comment
Report this review
★★★★☆

“FTP problem”

Written on: 22/09/2013 by HickoryBear (1 review written)

Couldn't connect to the server with my Filezilla. Tried the help pages at Namesco which were very good as always but couldn't fix this so I sent a tech service email and got a detailed, helpful reply within 24 hours. Steps to take were simple to follow and the problem was solved, not just for this time but so that I would know what to do in the future. … Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi thanks for leaving such a good review it is appreciated. We are working on improving our support database all the time, so hopefully you will find the answer there the next time you need it. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Quick & Responsive problem resolution.”

Written on: 20/09/2013

I needed help with something I couldn't do using their control panel. They explained clearly the actions I needed to take, and then once I'd taken those steps they amended my account as requested… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi thanks for the great review. We help our customers in any way we can, we can help you make the change or we can do it for you, depending on which you prefer. It's all about customer satisfaction. Many thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Transfer Domain”

Written on: 19/09/2013

Damion at Names reassurred me that the process would work. The pick up time had also improved only waiting a few minutes to be answered… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi thanks for the review, we are always working on our speed of answer as our customers expect fast and accurate support. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Problem dealt with”

Written on: 19/09/2013

Very little to say other than a problem with my domain coming off the system and needing to be reinstated was dealt with immediately and with no fuss. Many thanks. … Read Full Review

By Customerfeedback

Written on: 23/09/2013

Thank you for taking the time to leave a review, it is appreciated. Eddie

Reply to this comment
Report this review
★★★★★

“Email Set Up Help.”

Written on: 18/09/2013 by Bustershort (1 review written)

Fantastic service, gentle step by step guidance and lots of patience from the operator who took my call. No questions were laughed at nothing was too much trouble, he did not make me feel rushed and his instructions were very clear and precise. Would recommend this company to anybody. … Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi Thanks for such a nice review. All of our agents are real people offering accurate and fast advice, with the personal touch thrown in. We appreciate your recommendation. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Prompt, clear and effective feedback”

Written on: 17/09/2013

My query was addressed promptly, the instructions were really clear and my issues were remedied straight away. Very impressed with the quality and speed of the service. Have been with namesco for many years and would definitely recommend to other business users… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi thanks for the great review and recommendation. I am glad to hear that our speed of service was of the high standards that our customers want. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Changed a domain and sorted out billing quickly”

Written on: 17/09/2013

Just a great service provider who I have stuck with for years and will continue to do so. I will and do recommend to friends and family… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi Thanks for the review, word of mouth is the best advertising and we really appreciate your recommendation. Thanks again Eddie

Reply to this comment
Report this review
★★★★☆

“Legacy customer”

Written on: 14/09/2013 by turvycat123 (1 review written)

I have finally decided to leave Namesco after a long and trouble-free relationship. We signed up to NDO for home broadband some years ago and they were bought out by Namesco who have, over time focussed their business away from the home market and choose not to compete in this market. We have had very few problems over the years and these have always been sorted out efficiently and quickly by the team in Support. I'm leaving now to get a better, lower cost home internet package elsewhere… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi, thanks for taking the time to leave a review. We are always sad to see a customer leave, but I am happy to hear our service was good while you were with us. If you ever need a domain name, web hosting or an email service you know where we are. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“great answers to specific questions”

Written on: 13/09/2013

They have a good support database, but when I can't find the answer, I send a quick email and they get back to me within a day with a succinct, correct answer that does what I need it to do. I'm very impressed!… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi, thanks for the great review, I'm glad to hear we could answer your enquiry first time. We are working on improving our support database all the time, so hopefully you will find the answer there the next time you need it. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Good site, no problems so far, good customer service”

Written on: 13/09/2013 by Snowfox2013 (1 review written)

Thanks for taking my call and helping me so quickly with my email set up queries. What you suggested worked perfectly and I would recommend this site to others based on my experiences so far… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi, thanks for taking the time to review us, it is greatly appreciated. We are happy to to take your calls, and look forward to assisting you with any future issues you may encounter. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Very helpful and detailed response ”

Written on: 12/09/2013 by rossy4de (1 review written)

I found the prompt reply and detailed response very refreshing and also very polite. My problem was sorted in a great manor and i also learned something which is great! cheers man… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi, thanks for the great review. Here at Names.co.uk we pride ourselves on our Support made in Britain, providing fast and accurate responses for all our customers, and if we can learn in the process that is a massive bonus. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“SO HELPFUL & FRIENDLY ”

Written on: 10/09/2013

Not being such a guru on this subject, I felt totally calmed & Russell set it all up for me! Great service… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi thanks for the great review, you don't have to be a guru to be our customer. Our staff will help you out as much or as little as you need. Thanks again Eddie

Reply to this comment
Report this review
★★★★★

“Very quick response time”

Written on: 10/09/2013

I've submitted a number of queries via the Support section and the response has always been very quick and very accurate… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi Thanks for the review, providing a fast and accurate response is what we are always aiming for. Thanks again ^Eddie

Reply to this comment
Report this review
★★★★★

“Called 3 times today and all 3 people were very helpful”

Written on: 06/09/2013

Changing my web page and needed answers to several questions. 3 differenet calls to 3 different people and all 3 were great and I'm now sorted and know exactly what I need to do now… Read Full Review

By Customerfeedback

Written on: 23/09/2013

Hi Thanks for the great review, I'm really glad to hear you got that sorted. It's a shame that we couldn't get it all sorted in the 1 call, but we are always working on our level of service with an aim to be the best in the business. Thanks again ^Eddie

Reply to this comment
Report this review
overview