Names www.names.co.uk Reviews

Namesco Limited, Acton House,, Perdiswell Park,, Worcester, WR3 7GD
0845 363 3632
★★★★☆
4.0 / 5
78% of users recommend this
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Names www.names.co.uk

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★★★★★

“Brilliant and straight talking approach”

Written on: 18/08/2014 by QuintonWaugh (1 review written)

Great service with a timely response. I had domain issues and as a dyslexia sufferer I find the technical elements of websites very confusing but thanks to their support I have a new found confidence in myself due to the ease at which all of the issues were explained to me. My issues were resolved and just as importantly I am a wiser person thanks to the knowledge and patience displayed by their support… Read Full Review

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★★★★★

“Dedicated server support”

Written on: 18/08/2014 by jonpaulbmw (1 review written)

I would just like to comment on the dedicated server support from Namesco i was experiencing a low performance stats from my server due to an increases in traffic as my company grow. Both James and Ryan from Namesco's technical support and customer support instantly identified the problem and recommended a course of action. Which was cost effective and efficient. Without their input and obvious technical knowledge of how servers work we would never have been able to diagnose the problems… Read Full Review

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★★★★★

“Fast”

Written on: 16/08/2014 by Sofiah417 (1 review written)

After having trouble pointing my domain to a host they replied within an hour and after being informed I would have to wait 48 hrs for it to start working, it was working within 2… Read Full Review

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★☆☆☆☆

“Worst provider I have EVER used ”

Written on: 08/08/2014 by Spencelg285 (1 review written)

Once spoken to technical support, which were no help at all. I got locked out of the server and spent 52 mins on hold to regain access not acceptable when you are working to a time table and have a customer waiting to view a new website… Read Full Review

By Customerfeedback

Written on: 10/08/2014

Hi, I'm really sorry to hear about your experience, please could you let me know your domain name or account reference so I can look into this for you.

Thank you for leaving feedback, nothing is more important to us than customer satisfaction and the only way we can improve is if our customers let us know when they are not happy.

Thanks ^Eddie

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★★★☆☆

“Not Quick But Effective”

Written on: 31/07/2014 by Moreno80 (1 review written)

Could not login, copied the message being displayed and sent it on a support ticket. Business E-mail where speed was of the essence, I received the advice on how to resolve it, had to Google it to discover how to actually do what was required and then had access again. Time from issue to resolution 36 hours. Did it meet my needs? - No! Was I happy? - Thanks to Google - Yes Would I recommend? - No Would I take my business elsewhere? - Yes… Read Full Review

By Customerfeedback

Written on: 31/07/2014

Hi,

I am very saddened to hear about your experience and I am sorry to hear that our support service did not meet your expectations on this occasion, please could you let me know the support enquiry reference that you raised so I can use this to improve our support for all our customers.

We take great care to ensure the services we provide to all Namesco customers are the best in the industry and we always appreciate customer feedback to help us to meet the high standards we set for ourselves and all our staff.

Thanks

Eddie

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★★★★★

“Responsive and Excellent Service”

Written on: 28/07/2014 by PTCS (1 review written)

I have only had to ask for support a couple of times, as the on line guidance is easy to follow even for an IT illiterate, but have always received a swift and very helpful response. Phones are answered quickly and the response to my on line query was almost immediate. Contrasts with the lack of support from some other companies that I have used… Read Full Review

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★★★★★

“perfect fast service”

Written on: 24/07/2014 by Miles21 (1 review written)

what more can i say other than what a fantastic service extremely fast and brilliant customer service, completely painless to register and or transfer domains, would definitely recommend to anyone and everyone, … Read Full Review

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★★★★★

“excellent customer service”

Written on: 18/07/2014 by galgate2003 (1 review written)

Names.co.uk have really helped me with my website. Their help team gets back to you really quickly. The creation of my website was also really easy to understand. I recommend anybody who wants their own website to use names.co.uk… Read Full Review

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★★★★★

“namesco technical support”

Written on: 17/07/2014

With so many people self-publishing and creating their own blogs, technical support is a vital aspect of being able to succeed. Few people have enough depth of knowledge to be able to set up, operate, customize and maintain their own website. This is especially the case for personal bloggers and small business owners. As a small business owner with a number of websites, I wanted a hosting service that would be responsive and simple in its explanations and this is exactly what I got with… Read Full Review

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★☆☆☆☆

“Used names.co.uk to register our domain and used them...”

Written on: 09/07/2014 by Abernathyct53 (1 review written)

Used names.co.uk to register our domain and used them for 2-years for this purpose, we informed them that we would be renewing for a third year, but would not make payment until we returned from holiday. Was told by their staff we had until the 1st of the following month to make payment, which was duly done on our part. Names took our payment, gave us confirmation domain was registered for another year, but then emailed us a few hours later to tell us our Domain was in quarantine and required a… Read Full Review

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★★★★★

“Excellent Advice”

Written on: 09/07/2014

Thank you Jack Allender for your clear & concise advice, you are a credit to your business. I have now purchased two Domain names from you you for three years. I will recommend your business based on the high quality support you provided and the easy by which I purchased the domain names I needed. … Read Full Review

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★★★★★

“DNS transfer”

Written on: 07/07/2014 by Craig.84 (1 review written)

Very quick and helpful regarding the transfer of a domain name server so that i could host my website with names.co.uk on a different server from another company… Read Full Review

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★★★★★

“Very helpful”

Written on: 03/07/2014 by MalakiVega (1 review written)

I had an issue where my email address was logging me out on my Samsung phone. I called up and not only did a helpful staff member reset my password, he also updated it on my iPad, helped me upgrade my subscription to what I needed, and he helped set up the email address on my computer which I could never work out before. I was on the phone for over an hour, but in the whole time his patience never wore thin and he was extremely helpful… Read Full Review

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★☆☆☆☆

“All hard work lost”

Written on: 03/07/2014

Had a domain with them and sitemaker package. Spend a lot of time building my website which was on the net for over 2 years. Paid automatically every month for renewal, but when payment did not go trough they deleted the whole content without any way of restoring it. I would never use them again… Read Full Review

By Customerfeedback

Written on: 03/07/2014

Hi, I am very sorry to hear about that, please let me know your domain name so that I can look into this for you. Thanks Eddie

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★★★★★

“Great company to deal with”

Written on: 03/07/2014 by Harmonyh212 (1 review written)

Had my website hosted by them, very good communication and help whenever needed. Would fully recommend… Read Full Review

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★☆☆☆☆

“Inept,unprofessional,frustratingly uncommunicative ”

Written on: 03/07/2014

I have experienced lost emails which seriously have affected my business.Namesco were made aware of this via the online "support" and generated a no reply email response..after that they did nothing. So I raised the issue again and was given instruction to reset passwords..did this ..still not resolved ..further emails registered as sent did not arrive at various intended recipients. Contacted Namesco thro' "support" and received similar no reply email... heard nothing requested… Read Full Review

By Customerfeedback

Written on: 03/07/2014

Hi,

Here at Names.co.uk we pride ourselves on our customer service and I am very sorry that we did not meet your expectations this time. Please could you let me know either your domain name or the support enquiry reference and I will personally look into this for you.

I look forward to your reply.

Thanks

Eddie

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★★★★★

“Always Helpful, Always Polite & Fast To Respond”

Written on: 02/07/2014 by Damonj1947 (1 review written)

What more can I say? These guys are always really helpful, they are never condescending (even to non technical people like me) and the response is always fast.

I can't believe it's taken me this long to write a review as I've been a customer for years and they've never let me down on anything. Sitemaker is easy to use, easy to customise and makes my website look pro.

Great for start ups :-)… Read Full Review

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★★★★★

“excellent company”

Written on: 01/07/2014 by 1953Reilly (1 review written)

I've had my domain name for a while, but have just put my site on the net.had a problem with the DNS codes,and opened a support ticket.This was sorted for me within a couple of hours, by the person on the support desk. Overall a good company.Pricing is good and service and suport is even better. Jeff Norton… Read Full Review

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★★★★★

“Ultra fast response”

Written on: 01/07/2014 by Brandmy (1 review written)

After struggling with how I would solve my problem I raised a support ticket and the issue was fixed and communicated with 30 minutes, absolutely delighted and makes 1 and 1 total amateurs with their offshore support. I am moving all my sites here after the experience I have had… Read Full Review

Johnminogue's Response to Brandmy's Review

Written on: 22/07/2014

REALLY? I loged a call via the ticketing system. 3 days later nothing. Only when I chased I got a response that pointed me to a guide. I had already looked at these. The call was them closed. I had to reopen it.

Tried calling the support line and almost passed out with dehydration and starvation waiting for some body to answer the phone. very disappointed so far.

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Brandmy's reply to Johnminogue's Comment

Written on: 22/07/2014

Seriously? ... I found support really quick, maybe I had the right problem to fix quick .... not tried phone support. Hope you recover soon to have another go .:)

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★★★★☆

“New Names Name!!”

Written on: 27/06/2014 by Reynolds224 (1 review written)

Very helpful when I couldn't get into our account. Prompt, courteous and very helpful… Read Full Review

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