Names www.names.co.uk Reviews

Namesco Limited, Acton House,, Perdiswell Park,, Worcester, WR3 7GD
0845 363 3632
★★★★☆
4.0 / 5
78% of users recommend this
  • Value For Money

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Names www.names.co.uk

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★★★★★

“I have dealt with namesco for 20 years both...”

Written on: 09/10/2014 by Chefclivemarshall (1 review written)

I have dealt with namesco for 20 years both professionaly and personally. They hosted some 45 websites for my PR company without a hitch. When I retierd I continued with my personal requirements and recommend friends as well. They are and English company based in the Midlands and employ helpful, knowledgable staff. Nothing is too trouble and in a recent issue where my IP was locked out, EE, my ISP, diverted me to an un-understandable conversation with India, whereas the Namesco technical… Read Full Review

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★★★★★

“Cheap domain - First class support.”

Written on: 08/10/2014 by Honest_Review_Here (1 review written)

I just paid under £2.50 for my domain with this company. It went live within 24 hours. Needed to contact support to assist me in pointing my blog to my new domain and they were there for me throughout the process. Top notch stuff. … Read Full Review

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★★★★★

“Reliable Consistent Support”

Written on: 08/10/2014 by Moserjb306 (1 review written)

We have used Namesco for over 10 years and are always impressed by their product offering, up time and there support office - highly recommended… Read Full Review

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★★★★★

“DOMAIN MOVING”

Written on: 08/10/2014 by Nunez108 (1 review written)

needed support at nearly every stage of moving a domain and it was always there for me. … Read Full Review

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★★★★☆

“Very Good Support”

Written on: 08/10/2014 by MosheHumphrey (1 review written)

I recently had to contact techical support. The phone was aswered immeadiatly and the addvice what first class… Read Full Review

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★★★★★

“Great service!”

Written on: 06/10/2014 by Kinley34 (1 review written)

Delighted with the level of communication available, the speed of service and the level of information and expertise easily accessible. Would definitely recommend… Read Full Review

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★★★★★

“Great support”

Written on: 03/10/2014 by Kirk1950 (1 review written)

Being a bit of a computer scardy cat and having had poor service from a previous company it was with some trepidation that I signed up with Names.co.uk. I am absolutely delghted with my new web site but more importantly for me it is so reassuring to know that the support team are at hand and incredibly helpful if I get into any difficulties with building and updating my web site. Well done Names.co.uk. I am delighted with everything. Many thanks… Read Full Review

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★★★★☆

“New URL set-up”

Written on: 02/10/2014 by OllyMadge (1 review written)

Live with-in 24 hour; the guys also emailed me to make sure they had the right details, so I didn't have to chase for anything. Fab stuff… Read Full Review

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★★★★★

“Excellent customer care”

Written on: 01/10/2014

Being new to Names so far I have found there customer service to be excellent and timely. … Read Full Review

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★★★★★

“Helpful IT”

Written on: 29/09/2014

I have written this review, as I would like to say a "Thank you" to the IT team at Namesco. I have come across several issues constructing my web page along the way and they have always been prompt and courteous with their replies. They have bee able to help me through some of my issues and whilst they can't always fix my problems, they have always told me why. They don't just fob you off with some excuse, they tell it how it is. If it's in a future fix or if it just can't be fixed. Most of… Read Full Review

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★★★★★

“namesavers changing support”

Written on: 22/09/2014

The service and support behind the product is more valuable then the product. This is awesome. The product are in great value as well. Thank you again. Regards peter… Read Full Review

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★★★★☆

“Good Customer Service ”

Written on: 20/09/2014 by xlKoch37 (1 review written)

Contacted Names.co.uk as I had to update our primary and secondary servers. Now you might as well talk Chinese when you speak about computer jargon to me. ( I just want to hit the button and go) I initally phoned the customer help line but gave up after a short while as I was kept waiting so I submitted an on line query. Within a couple of minutes I had a very prompt reply that was user friendly and I was able to complete the task. Fantastic ! I have used names.co since 2006 and I have always… Read Full Review

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★★★★★

“Helpful Service”

Written on: 19/09/2014 by jcapas (1 review written)

I was very impressed with the speedy answer to my query and helpful instructions on how to get round a problem I had experienced with unwanted spam emails. I have hosted my website with names.co.uk for many years and have always found them to be very quick to sort out any issues. Thank you for a great service *****… Read Full Review

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★☆☆☆☆

“Transfer of domains a shambles”

Written on: 18/09/2014 by CadenSilva398 (1 review written)

I have recently transferred two domains to names.co.uk and it has not gone smoothly. For the first one the process was okay but then when it was set up it was not possible to resolve to it as the DNS was not correctly set up. I raised a ticket and tech support dealt with it pretty efficiently. Fine - mistakes can happen. The second domain, which was submitted for transfer at the same time had to be resubmitted after it was cancelled without sending any authorisation request to me to… Read Full Review

By Customerfeedback

Written on: 19/09/2014

Hi, I am very sorry to hear about that, please could you let me know either the domain name or your account reference and I will look into this to get it resolved for you. Thanks ^Eddie

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Falihax's Comment

Written on: 19/09/2014

Support Ticket SU5320451

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Falihax's Comment

Written on: 22/09/2014

Still not resolved.

Ticket raised 16/09 - today is 22/09. A week without a domain.

And no update from technical support.

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Falihax's Comment

Written on: 24/09/2014

Still not resolved. In fact all support tickets have been closed rather than actioned.

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Falihax's Comment

Written on: 24/09/2014

=== Me :-

Please action ticket SU5320451

It has been a week now and you are apparently ignoring this.

----------------------------------------------------------------------------------------------------

=== Names.co.uk :

Thank you for getting in touch with us about your previous enquiry.

I am sorry to hear you have still not yet received a response. I have updated ticket SU5320451 to a 'High Priority'.

One of our technical support advisor's will deal with this query as soon as possible and will send you through a response within 24 hours.

----------------------------------------------------------------------------------------------------

=== Names.co.uk :

Closed permanently due to being linked to another enquiry

----------------------------------------------------------------------------------------------------

YOUR ACTION WITHIN 24 HOURS, WAS TO CLOSE THE SUPPORT REQUEST BECAUSE IT WAS LINKED TO A COMPLAINT I MADE ASKING FOR IT TO BE SORTED OUT.

ABSOLUTELY MOST INCOMPETENT TECHNICAL SUPPORT AND CUSTOMER SERVICES I HAVE EVER DEALT WITH.

16 Sep 2014 10:03 pm WAS THE ORIGINAL REQUEST TIME. IT IS NOW 24 Sep 2014 8:00pm AND APPEARS TO BE NO CLOSER TO BEING RESOLVED.

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★★★★★

“Brilliant team that are happy to help”

Written on: 15/09/2014

I've used Names for many years as a domain name registration company, but recently I've bought Office 365 for my business. Part of that purchase enables me to reroute my e-mails to Outlook and redirect my domain address. I work in IT but I don't know much about DNS and server redirections. Names were truly brilliant and helped me set up the necessary redirections. There were a few final configuration settings to change which the team at Names gave me some really clear instructions. After… Read Full Review

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★★★★★

“Everything you need from a website host”

Written on: 03/09/2014

One stop shop for all your website needs with easy to use tools for designing your site. Once logged in, the control panel is very easy to navigate and easy to understand. The support staff have always been quick to reply and so far have been very knowledgeable and has resolved all issues / queries that I've had. I would recommend them to anyone looking for a website host as they offer numerous options to allow you design the site you need… Read Full Review

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★★★☆☆

“So close, but so far”

Written on: 02/09/2014 by daddyjohn (1 review written)

I really like their control panel and the staff are great...when they answer the phone...it takes 10-15 minutes for them to answer, but when they do , they are really personable and quite knowledgeable... there online documentation is ok , but not great... clearly management needs a lick up the >>>>>>… Read Full Review

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★★★★★

“Support is a chance to learn, too”

Written on: 28/08/2014 by Peter2014 (1 review written)

I've been using Names for years and find the team great to work with. This time round, I had a problem with my SMTP settings to send email. I sort of knew what the end result might look like, but couldn't quite nail it. The support folk listened to what I was saying and provided the missing detail so that I could sort out the problem myself and learn from it. When things go wrong, it is worth learning how to avoid the same problem in the future. The confidence that comes with knowledge is a… Read Full Review

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★★★★★

“Great customer service experience.”

Written on: 24/08/2014 by DaveKitchener (1 review written)

Ive used this company for many years since its takeover of Net Direct Online and have always experinced prompt and efficient customer support. Would like a couple of changes I.e the ability to to upload via broadband to multi domains using just one account at a reasonable price. Overall great… Read Full Review

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★★★★★

“Domain admin and Transfer”

Written on: 24/08/2014 by Oliviaj236 (1 review written)

We needed some quick administration and transfers completed. Names kept us informed all the way, completed the task quickly and efficiently and within the expected and communicated timeframes. All realistic and all understood. I felt that they put some effort into expediting the task and we got updates and transfers completed before we expected, so we felt good. a good job from our perspective… Read Full Review

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