An absolutely appalling company. I bought a used laptop from them a month ago. There was no OS on it. It was returned and they confirmed receipt. It then took over a week for them to "book it in" and nearly a week after that no one has looked at it. I have demanded a refund many times and am continuously being fobbed off by overseas customer service agents who are paid to mislead. I have just been told I must wait another 24 to 72 hours before this unfair case manager will respond to me. This company has caused me so much stress over the last month. I will never deal with them again.

Avoid at all costs Zero stars if I could. Worst customer service I have ever received! Bought a "refurbished" laptop that had fans the sounded like jet engines when just browsing with chrome. After first restart it corrupted windows and never booted again. I returned immediately. They received the return over two weeks ago now and still no refund. Customer service are worse than useless and can't tell me anything other than "it's waiting to be checked". If it takes this long then you need to hire more staff. Completely useless. Would never use them or any of their other companies under the buy it direct Ltd banner. Do yourself a favour and but from someone else and STAY AWAY from the useless company.

Ordered HP refurbished laptop. Worked fine except for the in-built camera which wasn't working. Went back and forth with tech support for days - they were not at all helpful, suggested things I had already informed them I had done. I finally spoke to their tech support on the phone. Went through everything again and was informed they had to arrange for the laptop to be collected so they could check it - they said it had not been checked before it was sold to me... when I questioned the sale of a refurbished laptop not being checked, they backtracked and said it had!!! After checking they would repair it or issue a refund, but the checking part would take 7-10 days. I would not be able to get a refund or a replacement until after the 7-10 days. Escalated the matter. Had another phone call and was told the exact same thing again. Very unhelpful, very unsympathetic. Steer well clear!!!

Laptops direct are a banned word. I bought a laptop from them it was pictured in silver when it came it was black, they say it is not even made in silver. Silver is mentioned in the spec but this relates to something else. They later changed the listing images to black, they refuse to take it back and refund me , I have had the item for a month now and not used it. obviously trustpilot are sponsored by them and are selective about their reviews, other sites like this and watchdog are not and laptops direct get lots of bad reviews on them for poor service . Once laptops direct have had your money they do not want to know you, avoid at all costs.

Screen started bleeding after just 5 months of use. Laptops Direct have refused to replace, repair or even send an engineer to have a look at the item, they have fobbed me off saying it user damage. Their managers shout and talk over me on the phone. No customer service skills whatsoever just take the money and run. Total disregard for the Consumer Rights Act. I have reported them to the Trading Standards Ombudsman as I believe them to be a rogue business selling goods not fit for purpose. STAY WELL AWAY!

It seems like LaptopsDirect is doing everything they can to not send me an item I ordered. An item that is seemingly in stock according to both the LD website and sales reps. In short: Very time consuming and poor experience. I would recommend if you like to waste time and money, be mocked and condescended, but I am taking my business elsewhere and so should you. On June 26th, I ordered quite a specific monitor from LD to use for working from home. I was glad to find it on their site and all seemed fine when I received the product on the day promised. Unfortunately, my troubles with LaptopsDirect began when I discovered that my order wasn't functioning on arrival. I contacted LD and arranged to send the monitor back for an exchange. Although that was agreed upon at first, soon after receiving the returned item, they tell me that they cannot ship me the product I had already paid for anymore. Through both phone calls and email I was 'urged' to settle for a refund or alternative product, but was never given a clear answer on future availability. I declined and made clear that I would be fine with waiting because of my specific professional necessity for this item. After several exchanges of emails, I finally get a mocking (purposefully getting my name wrong) hush email, telling me a new order of the item had been put through. Sorted, right? Not quite. The first redelivery was promised on July 13th, three weeks after my first order. Mind you that within this entire process of nearly a month trying to get something sorted, this product has not gone out of stock once. It always showed on their site as available for next day delivery. Even when I called a sales representative directly, they told me that this product can be delivered the same week. Yet, multiple times now, I've received emails that my order has been delayed. I feel exhausted dealing with this, being constantly brushed off and kept on a line with false promises. I cannot wrap my head around the manner of operation at LD, but no one I've contacted could give me a straight answer as to why they cannot fulfil my order of the product that they claim to have in stock. As a web business, how is their website not up to date with their inventory? I could understand if both the website and the sales representatives say that this item wasn't available, but in reality it doesn't match up. So, here I am, still waiting for an item I paid them over £450 for. Very time consuming and poor experience. I would recommend if you like to waste time and money, be mocked and condescended, but I am taking my business elsewhere and so should you.

Absolutely awful service. Paid for extended guarantee and never received documentation. Hinge on laptop broke having barely been used. I was told it was "wear and tear" and disagreed so sent it back for analysis. I was then phoned and told that I had "tampered with it" and they would keep it for 90 days and then dispose or they "could" send it back to me if I wanted. Note in package I received back said it had been "damaged by customer." It 100% was not damaged by customer and I am furious. If I could give zero stars I would.

Bought a 4k monoitor with next day delivery. Arrived faulty, manufacturer went through tests with me said it needed replacing go via laptops direct as itd be quicker. On the phone which i didnt realise was being charged at a premium rate they said theyd exchange 'super quick' they didnt though instead i had to chase them up many times all adding up £58 in total. I eventually got the money back for my monitor but not my £58 and had to order a monitor elsewhere. Lost two weeks of use and £58 because of this company. If theres problems they look after themselves only not the customer.

I have purchased a £1400+ gaming laptop. Product came on time as expected but it was faulty, the screen was bleeding light, I was initially offered £100 to keep it faulty but of course decided to send it back for replacement. Getting back and forth with customer services took several emails and each would take a day or two to respond. Eventually, Replacement laptop came - faulty again with the exact same fault. Customer Services tried to baffle me with how much money they have lost for their own faulty products that they sent. Very negative experience and time consuming. Personally, I would not recommend this retailer as a primary choice and will definitely not be using them again for future purchases.

I am £140 out of pocket and never received the item I paid for. I bought a monitor from this company using Paypal. They claim they sent the item to my previous address but the address they are claiming they send the item is not occupied. They refuse to take responsibility for their mistake. STAY AWAY SPEND YOUR MONEY ELSE WHERE.

THE WORST BUYING EXPERIENCE OF MY LIFE! CUSTOMER SERVICE IS HORRENDOUS! I placed an order for delivery the next day and paid an extra £10 for the privilege. I received an email to say that it had been despatched but no tracking information. IT DIDNT TURN UP. I called them the next day. All they could do was report It to someone else and they would get back to me within 48 hours. I told them I needed to know if it was coming or not as it was a birthday present for my son. They didn't care, and couldn’t help me, computer says no! I asked for a refund but they could only request one! So I have no idea if I will receive the product or a refund or nothing! In the meantime I will have to go to a proper retailer! A Joke

I could leave a 0 star rating I would. I have never received such appalling customer service as with this company. After contacting them about a 'less than week old' laptop that wasn't working correctly and having got confirmation from the manufacturer that it needed replacing I was told that a new laptop would be sent out the following day and the old one collected at the same time. I was told that an email would be sent out with the delivery slot for the following day. By the next morning I had received no email so I contacted them again only to be told they had no idea why I was given that information and that was incorrect that they were sorry but that what needed to happen was the old one would be collected first and then that would trigger a collected email to the company who would then release the new laptop, which would then be delivered the following day. After receiving a confusing email from the company that afternoon I phoned again to confirm that what I had been told that morning was correct and they said yes, the information on the phone was correct, a collection had been arranged for Monday morning and then a new laptop would be delivered Tuesday. Over the weekend I then receive an email telling me that was incorrect information and actually I had to wait 2-5 days for the laptop to be returned and then another 2-5 days for it to be checked over and only then would they release the new one. I phoned back again on Monday to be told yes that email was correct I had once again been misinformed but I would have to wait. I am utterly disgusted and I will never buy a product from this company again. It's all well and good having a great and speedy delivery, but when things go wrong, they are a shambles. Noone seems to know what is going on, no-one knows what the correct processes are and then you are expected to wait for 2 weeks in total from start to end, with just a sorry. All the while being out of pocket and with nothing to show for it. Absolutely disgusting.

Low morals and very poor customer service. Avoid

Stay away, such a bad service, to start with ordered refurbished(as new laptop) from them paid for 12 months insurance and delivery, delivery arranged, msg sent by them that it will be delivered on Tue morning, by DX delivery company unfortunately I missed them with couple of min, email sent from Laptops direct to rearrange delivery- done for the next day. Comes next day no msg or news checked the tracking number says its been delivered on the previous day- no card left whatsoever. Called Laptopsdirect to been told that the item was damaged and return to them, why do they ask me to re arrange delivery then?? Thurs morning talking to them again to find where it is - they were looking at, Friday got a call to be assured they are lookig at the case, finally in the afternoon they found out that it was delivered to my neighbour- no card left to say that and confusing msgs from Laptops Direct. Got the laptop in the end started it, the fan is making noise like helicopter... Called them on Monday said I am not happy with the whole thing, assured by customer service -Mani that I they will arrange collecting on the next day and I will get a call on the same day from technical team to suggest new laptop for me- never got that call, Tue week after I was supposed to have laptop already the faulty one collected, still no call from tech guys to suggest alternative option. Wed, Thur calling and emailing them- answer is they need to receive it and test it and then I will get suggestions, Friday - 10 days later I've told them I had enough and would like refund from them otherwise I will do a bad review, got immediate refund(3 working day yet to receive my money in my account) but only for the laptop not the extra insurance I've done. Another call and arguing with them, reference number given to call my bank, another refund done for the insurance, called the bank no transfer of course and still waiting. Nearly 3 weeks now and no laptop or refund in my account so I can buy new laptop, overall bad communication and service, not even an attempt to at least do a good will gesture as an apology- they don't have such thing in place...

Avoid at all cost ! Bought a new macbook latest model 2019 it arrived with faulty battery/hardware and not fully functioning keyboard. I've been chasing laptops direct for over 3 months now (can you believe it?!) and they still have not replace my unit! You may pay 10 pounds less but its not worth it! Avoid them at all cost and just go with official apple shop instead! Should have checked better before buying with laptops direct! Just look at all the negative reviews this company has do you think it's normal?? 

How this company can still be trading… How this company can still be trading is beyond me. I ordered an in stock laptop for next day delivery and even got an email saying it was out for delivery. 4 days later no laptop. Called them to cancel order, they said OK I would get refund in 3-5 working days. 8 working days, no refund. Called again and was told a error was made by them and they had to wait for the laptop to be returned so they could check it was in good order before issuing refund....I hadn't recieved any laptop! AAAAGH! Now they say could be up to 28 days before I get refund. Have raised dispute with credit card company. Avoid them like the plague.